Job Openings at Fidelity Services Group

• The above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification 
• Cash in Transit (CIT) certificate  
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Clear disciplinary record  
• Valid driver’s license is an advantage  
• Able to work under pressure 
• Physically fit   

Job Specification: 

• Full responsibility for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments 
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers  
• Take preventative action towards any suspicious activity  

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel  
• Alertness  
• Energetic, injury free and in good health 

Deadline:6th March,2026

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

Deadline:6th March,2026

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

Deadline:6th March,2026

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to perform audits on ATM’s.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Knowledge of ATMs
• ATM Custodian experience is advantageous
• Management/ supervisory experience is advantageous   
• Valid drivers license – code B minimum  
• Basic computer skills including Microsoft Office
• Excellent communication skills
• Able to work well under pressure and with minimal supervision

Key Performance Areas (not totally inclusive):

• Execute balancing on ATMs
• Perform on-site balancing and/or spot checks when required
• Ensure all SOPs are adhered to by operational staff and report non-compliance  
• Road marshalling; FOB checks; site and risk inspections to be conducted weekly
• Assisting with daily operational requirements
• Client liaison when required
• Perform additional ad-hoc services when applicable and when requested by Management
• Basic Team Leader functions required
• Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc. 
• Ensure security and manage movement of CIT schedules and bulk movements where applicable
• Administration duties; daily roster and reports to be submitted to management
• Training staff on ATMs when requested by management
• Assist the crew to load and offload consignments where needed and/or requested
• Fulfil Custodian duties when requested by Management
• Any additional requests relating to the ATM division when requested by management

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be a team player
• Prepared to go the extra mile
• Possess future leader attributes
• Must be assertive
• Must be self-motivated
• Must be disciplined
• Pay attention to detail
• Prepared to work overtime
• Prepared to Travel
• Self-development
• Communication skills
• Team work

Deadline:6th March,2026

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• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage 
• Treasury experience is an advantage
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
•  Customer focused
• Excellent organisation and planning ability
• Team work

Deadline:6th March,2026

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to provide assitance to the mechanic

Minimum Requirements:

• Clear criminal record
• At least 2-5 years’ experience in mechanical work
• Experience working with Hino 300’s; Hilux D4D’s; Chevy’s; MP200’s is an advantage
• Drivers License (preferably code 10)
• Own transport is an advantage
• Be prepared to work irregular hours i.e willing to work shifts and work overtime

Job Specification (not totally inclusive):

• Servicing of vehicles
• Day to day maintenance on vehicles
• Assisting with basic workshop duties
• Standby duties

Other Personality Attributes:

• Accuracy
• Must have good communication skills
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to shifts and work overtime
• Problem solver

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team Work
• Time management and punctuality

Deadline:6th March,2026

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• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3
• Basic Ambulance Attendant 

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Deadline:27th February,2026

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• We are seeking a qualified and experienced CCTV Controller to join our team in Saldanha. The ideal candidate must reside in Saldanha and possess the necessary qualifications and experience in CCTV monitoring and control.

Responsibilities:

• Monitor CCTV feeds to ensure the security and safety of the premises
• Operate and manage CCTV equipment
• Report any suspicious activities or incidents to the relevant authorities
• Keep accurate records of incidents and activities
• Follow all security protocols and procedures

Requirements:

• Must reside in Saldanha or within close proximity
• Must have a valid CCTV qualification and relevant experience
• Must be PSIRA Grade C registered
• Must be bilingual (English and Afrikaans preferred)
• Strong attention to detail
• Ability to work under pressure and in a fast-paced environment

Deadline:14th March,2026

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

Deadline:6th March,2026

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Job Purpose

• The primary purpose of this role is to manage and enforce the Group Credit Policy, lead and develop the Credit Control team, and ensure the achievement of collection targets while maintaining a healthy cash flow. The Credit Control Manager is responsible for minimizing bad debts, improving debtor days, strengthening client relationships, and ensuring intercompany and interdepartmental alignment to reduce queries and improve operational standards.

Minimum Requirements

• Clear criminal record
• Matric certificate
• Credit Management 1 to 4
• Minimum 5 years’ Accounting / Management experience
• Computer literacy and proficiency in Microsoft Word, Outlook, SAP, and Excel

Key Responsibilities
Leadership & Team Management

• Lead, mentor, and manage the Credit Control team.
• Establish and monitor clear KPIs to drive performance.
• Conduct quarterly training sessions to enhance team capability.
• Foster a high-performance culture focused on collection efficiency and accuracy.
• Review and approve commission sheets and conduct commission reviews.
• Conduct regular team meetings to monitor performance and provide coaching.

Credit & Collections Management

• Monitor and manage group age analysis reports.
• Compile and analyse opening balances and extended payment terms.
• Monitor aged debt (90/120/150 days) and implement recovery strategies.
• Drive DSO (Days Sales Outstanding) improvements and reduce debtor days.
• Compile weekly overdue reports and prioritize high-risk accounts.
• Monitor legal accounts, business rescue clients, and payment arrangements.

Financial Reporting & Compliance

• Prepare monthly bad debt and credit note provisions.
• Reconcile system ageing to Head Office data.
• Compile weekly cash flow forecasts.
• Ensure accurate processing of invoices, statements, and reconciliations.
• Submit monthly Board Pack reports, including:
• DSO Schedule
• Credit Management Report
• 90/120/150-day overdue reports
• Non-payers report
• Bad debt provisions

Client Liaison & Relationship Management

• Build and maintain strong senior-level client relationships.
• Attend client meetings (including Directors and Operational Managers).
• Resolve disputes and negotiate payment terms.
• Reduce client query turnaround times.
• Oversee onboarding of new corporate clients in line with credit policies.

Legal & Risk Management

• Manage legal matters at Head Office level.
• Attend monthly legal review meetings.
• Allocate payments to legal accounts.
• Process bad debt write-offs.
• Ensure attorney accounts are paid timeously.

Financial Year-End Responsibilities

• Ensure all Debtors Reconciliations are balanced.
• Process all bad debts, journals, credit notes, and cash allocations.
• Update and finalize Bad Debt schedules for VAT purposes.
• Balance DSO schedule to General Ledger at financial year-end (February).

 Payroll & Administrative Oversight

• Submit documentation for:
• New employee onboarding
• Monthly commission processing
• Leave approvals
• Warnings and HR documentation
• Ensure timely submission throughout approval processes.

Intercompany & Interdepartmental Engagement

• Schedule and attend weekly and monthly credit meetings with:
• Credit Staff & OSU
• Operational Managers
• Financial Managers
• Company Executives

Personality Attributes

• Honest and reliable
• Strong verbal and communication skills
• Self-motivated
• Detail-oriented
• Strong customer service focus
• Ability to work independently

Core Competencies

• Self-development
• Effective communication
• Customer focus
• Teamwork
• Analytical thinking
• Financial acumen
• Leadership & people management

Deadline:20th March,2026

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• Assisting the Senior Customer Contact and Monitoring Centre Manager (HOD) and Monitoring Centre Manager in Coastal to ensure the effective and smooth running of all aspects pertaining to the Monitoring Centre and hubs. 

 Key Performance Areas 

Operational Management & Leadership

• Direct Oversight: Take full accountability for the Monitoring Centre’s daily operations, ensuring all instructions and standard operating procedures (SOPs) are strictly followed. 
• Performance Management: Drive continuous improvement through data analysis, regular performance reviews, and the implementation of individual KPIs. 
• Quality Assurance: Maintain QA standards by ensuring assessments are completed as per the QA matrix; provide consistent coaching and feedback. 
• Resource Planning: Manage labour resources effectively to ensure optimal staff complements per shift, adhering to budget and HR policies. 
• Security & Safety: Ensure the safety of all personnel on shift and maintain strict security protocols at the base. 

Financial & Strategic Management

• Budgetary Support: Assist the Head of Department (HOD) with annual budget preparation and financial forecasting. 
• Cost Control: Manage costs in line with the Delegation of Authority (DOA) policy, specifically focusing on improving the Cost to Serve. 
• Process Optimisation: Analyse operational data to identify bottlenecks and improve efficiency across all Monitoring Centre processes. 

Human Capital & Development

• Talent Acquisition: Assist in interviewing and selecting high-calibre candidates for new or vacant positions. 
• Staff Welfare & IR: Manage industrial relations (IR) and Employee Health and Safety (EHS) to ensure staff well-being. 
• Training & Mentorship: Identify development needs, liaison with the Coastal Contact Centre Trainer, and draft "Toolbox Talks" to foster a culture of continuous learning. 
• Disciplinary Oversight: Uphold the company’s code of conduct and manage all HR-related issues within the department. 

Client Liaison & Service Excellence

• Service Standards: Manage client service metrics, including NPS (Net Promoter Score), to ensure adherence to strict service level agreements (SLAs). 
• Complaint Resolution: Handle complex or escalated complaints professionally, implementing process changes to reduce future occurrences. 
• Professionalism: Ensure all client interactions and records are accurate, up-to-date, and reflect a high standard of service. 

Technical & Administrative Oversight

• Infrastructure: Conduct routine inspections of computers and monitoring equipment; assist IT with system failure investigations. 
• Disaster Recovery: Maintain and formally review Monitoring Centre Recovery documentation to ensure business continuity. 
• Reporting: Compile and distribute accurate daily, weekly, and monthly reports; chair regional Monitoring Centre meetings. 
• Administration: Manage leave plans and approve overtime requests only when operationally required. 

General Functions 

• Comply with all reasonable instructions and assist other departments when requested. 
• Maintain total confidentiality regarding classified information. 
• Stay updated on all company procedures and participate in the evolution of job-specific SOPs. 
• Maintain availability during off-periods to address urgent operational emergencies. 
• Establish and maintain positive inter-departmental relationships to ensure seamless service delivery. 

Minimum Requirements: 

• Grade B (PSIRA) registered 
• Grade 12 / Matric 
• Tertiary qualification 
• Drivers Licence / reliable transport 
• Must Reside in Cape Town 
• Computer Literacy in MS Office, CCTV, etc 
• Must be able to work under pressure and for extended hours as and when required 
• Strong ability to work shifts if required 
• Work independently and within a team. 
• A minimum of 5 years’ proven management experience in the Security Industry Control room 
• Ability to train and assess operators effectively 
• No criminal record or any Pending Cases 
• Must be reliable and trustworthy 

Job Specification: 

• Telephone Ethics and Communication 
• Compiling Reports / Investigations 
• CCTV Experience 

Deadline:2nd March,2026

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Role Overview

• We are seeking an experienced Cloud & Infrastructure Engineer with deep expertise across Azure cloud services, on‑premise infrastructure, hybrid environments, and modern automation and DevOps practices.  This role supports the design, implementation, optimisation, and maintenance of the organisation’s end‑to‑end technology landscape—spanning traditional datacentre systems, emerging cloud-native platforms, and integrated hybrid solutions.
• You will be responsible for driving cloud adoption, improving existing on‑premise environments, ensuring secure and reliable operations, leading optimisation initiatives, and acting as an internal subject-matter expert across infrastructure, networking, security, and application hosting platforms.

Experience/ Qualifications and Required Skills:

• Grade 12/Matric Certificate
• Azure certification required (AZ‑104, AZ‑305, AZ‑500, AZ‑900 or similar).
• AWS and/or GCP knowledge or certifications beneficial but not required.
• 10+ years general IT experience across cloud, infrastructure, operations, networking, and security.
• 3+ years cloud engineering experience, including architecture, deployment, and administration.
• Strong experience with:
• IaaS, PaaS, and SaaS
• Azure Functions, App Services, Service Plans, Elastic Plans
• Azure SQL, Azure Storage, Azure Monitor
• Windows Server, AD/Group Policy, DNS/DHCP
• VMware or Hyper‑V
• Storage platforms (SAN, NAS, cloud storage)
• Backup technologies & DR tools
• Strong understanding of networking fundamentals (TCP/IP, firewalls, routing, switching, VPNs).
• Experience integrating hybrid identity (AAD Connect, Entra ID).
• Experience with DevOps, CI/CD, scripting and IaC tools (PowerShell, Terraform, ARM/Bicep).
• Strong knowledge of cybersecurity principles, hardening standards, patching, vulnerability remediation.

Key Responsibilities

Cloud Engineering & Architecture:

• Design, develop, deploy, and maintain Azure cloud solutions including IaaS, PaaS, serverless computing, networking, and storage services.
• Review and optimise existing cloud environments for performance, scalability, cost, and security.
• Implement cloud governance policies, tagging standards, FinOps practices, and least‑privilege access frameworks.
• Manage cloud resources such as Azure Functions, App Services, API Management, Azure SQL, VNETs, NSGs, ASGs, Azure Firewall, etc.

On‑Premise Infrastructure Engineering:
Support, administer, and modernise on‑premise environments including:

• Windows Server platforms (2012–2025)
• Active Directory, Group Policy, DHCP, DNS, Certificate Services
• VMware/Hyper‑V virtualisation
• Physical & virtual storage platforms (SAN, NAS, iSCSI, tiered storage)
• Backup, DR sites, replication systems, and business continuity infrastructure
• Perform capacity planning, monitoring, optimisation, and lifecycle management of datacentre assets.
• Troubleshoot complex infrastructure and application‑hosting issues.

Hybrid Cloud Integration & Systems Modernisation:

• Lead integration between cloud and on‑premise environments (e.g., ExpressRoute, VPN gateways, Azure Arc, hybrid identity).
• Support migration projects for applications, databases, and workloads from on‑premise to cloud.
• Implement modernisation initiatives (e.g., containerisation, serverless, refactoring legacy applications where feasible).

Security, Compliance & Governance:
Ensure infrastructure compliance with relevant standards:

• ISO 27001, POPIA, internal cybersecurity policies, industry best practices.
• Collaborate with Information Security to remediate vulnerabilities and enforce security baselines.
• Apply identity and access management principles (RBAC, conditional access, privileged identity controls).
• Maintain secure configurations, patch management, and monitoring practices.

Networking & Connectivity:

• Support LAN, WAN, VLAN, routing, switching, and firewall functions across cloud and on‑premise networks.
• Implement secure hybrid networking models and review firewall/NAT rules for required services.
• Troubleshoot network performance problems across multiple layers (L2–L7).

Digital Transformation, Automation & AI Enablement:

• Demonstrated ability to apply AI‑driven tools, automation and modern digital practices to optimise infrastructure operations, enhance reliability, and support the organisation’s digital transformation strategy.
• Able to identify opportunities for AI‑assisted improvements, implement intelligent monitoring and automation, and stay current with emerging technologies.
• Develop solutions using PowerShell, Azure CLI, Terraform, ARM/Bicep, or similar tools.
• Work with CI/CD platforms (Azure DevOps, GitHub Actions, Jenkins) to streamline deployments.
• Implement configuration management, standardisation, and infrastructure-as-code practices.

Monitoring, Reliability & Support:

• Implement centralised monitoring, observability, alerting, and logging across environments.
• Troubleshoot cross-system performance issues (cloud workloads, VMs, applications, networks).
• Participate in incident response, root cause analysis, capacity planning, and architectural improvement cycles.
• Provide 3rd‑line support and act as the SME for escalated technical issues.

Stakeholder Engagement & Collaboration:

• Work closely with application teams, security teams, infrastructure teams, and vendors.
• Translate business and application requirements into technical infrastructure solutions.
• Provide thought leadership, training, and technical guidance to internal teams.
• Manage client/user expectations and ensure service‑quality alignment with business needs.

Position Specific Competency Levels:

• Customer & Stakeholder Focus:  Demonstrates strong commitment to understanding and meeting stakeholder needs by building trust through consistent delivery, proactive communication, and user‑focused service improvements. Able to translate complex technical concepts into clear, understandable language.
• Approachability & Collaboration:  Is approachable, patient, and supportive, fostering a comfortable environment for open dialogue. Collaborates effectively across teams, listens actively, and works toward shared goals and collective solutions.
• Integrity, Trust & Professionalism:  Acts with honesty, transparency, and high ethical standards. Handles confidential information responsibly, admits mistakes, and maintains professionalism while delivering reliable, accurate input to leadership and colleagues.

 Relationship Management (Including Management Engagement):

• Builds strong relationships with leadership and stakeholders through open communication. Welcomes guidance and feedback, manages conflict and escalation maturely, and contributes positively to team development and culture.
• Composure & Resilience:  Remains calm, focused, and effective under pressure. Handles unexpected issues with emotional intelligence and is seen as a stabilising presence during incidents or challenges.
• Functional / Technical Excellence:  Demonstrates strong technical expertise across cloud, on‑premise, and hybrid environments. Applies best practices and disciplined engineering methods while taking ownership of complex issues and learning new technologies quickly.
• Problem Solving & Troubleshooting: Applies structured analytical methods to solve difficult problems. Performs root‑cause analysis, evaluates multiple solutions, and anticipates issues to strengthen systems and prevent recurrence.
• Continuous Self‑Development: Shows commitment to ongoing learning, professional growth, and certification. Adapts to new tools, technologies, and complexity levels, actively seeking feedback to improve capability and performance.
• Listening, Communication & Interpersonal Skills: Practices active listening and communicates clearly at the right level of detail. Provides concise, factual updates and builds understanding even when views differ, or technical issues are complex.

 Company‑Aligned Behavioural Competency:

• Managerial Courage:  Addresses difficult issues directly and constructively, providing honest feedback to leadership and engaging in necessary conversations that impact performance, outcomes, or compliance.
• Learning & Change Agility:  Adapts quickly to change, embraces new technologies and processes, and continuously seeks improvement. Applies operational excellence principles and promotes automation and standardisation.
• Teamwork & Collaboration:  Contributes to shared goals by collaborating openly, sharing knowledge, and avoiding siloed behaviour. Supports unified operations across cloud, on‑premise, and security teams and celebrates collective success.
• Vision & Purpose:  Understands and supports the organisational vision and technology roadmap. Aligns daily work with broader goals, asks constructive questions, and helps translate architecture into practical actions.
• Diversity, Inclusion & Respect:  Treats all individuals fairly and respectfully, embraces diverse perspectives, and adjusts communication for different audiences and cultural contexts. Helps create an inclusive, welcoming work environment.
• Results Orientation:  Delivers high‑quality work that meets or exceeds expectations. Monitors performance, costs, and operational effectiveness while using automation and optimisation tools to drive efficiency and uphold accountability.
• Business Acumen:  Understands how the organisation operates and creates value. Balances innovation, cost control, cloud spend, and technical risk to make informed recommendations that support long‑term sustainability and business strategy.

Deadline:27th February,2026

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• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3
• Basic Ambulance Attendant 

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Deadline:27th February,2026

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Overall Purpose of the job: 

• To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.

Minimum qualifications and experience:

• Matric 
• Post Matric qualification - preferred
• A minimum of 1-year customer service experience
• A minimum of 1 year cold calling experience within a sales call centre
• At least 1 year’s administration experience within a client-centric environment
• Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint

Main duties & Responsibilities:

• Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
• Answering inbound calls as well as assist customers who have specific enquiries.
• Transferring calls to other departments as and when needed.
• Handling and resolving customer complaints or escalating on calls if in scope.
• Verifying listener information
• Passing required QA results if applicable.
• Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
• Working as a team and assisting colleagues with daily contact centre operational issues.

Behavioural Competencies:

• Customer focus
• Drive and create urgency with potential clients
• Being ethical
• Passion for selling
• Good follow up skills and practices on tasks
• Negotiation skills
• Drive for results
• Action orientated
• Active listening
• Attention to detail
• Able to build report telephonically
• Resilience
• Active cold calling
• Empathy
• Adaptability
• Positiveness
• Organising
• Planning
• Time Management
• Excellent communication skills (verbal and written)
• Dealing with ambiguity
• Informing
• Integrity and trust
• Patience
• Leave effective voicemails
• Closing rate of over 80-90% of deals

Deadline:25th February,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:9th March,2026

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• To drive new sales, maintain a healthy customer base as well as ensure all existing clients receive service with regards to Secure Home, Secure Connect, RiskWatch and FindU business. Drive success on other new business opportunities that may arise in future. CRM Superusers. Make Money for the business via continuous projects.
• Achieve the required monthly targets, speaking to at least 40 clients a day. Booking a min of 3 sales appointments/ technical service calls daily. Achieve QA and Attrition and Service Level targets.

Job Requirements & Other Attributes:

• Computer Literate (MS Office, Email, Internet, Quality Assurance)
• PSIRA registered will be an advantage
• Able to work under pressure, Target driven, Self-motivated and Innovative
• Accurate updating of reports
• Understanding FindU, Safe City, Secure Guard, Secure Fire, Secure Home, Secure Connect and RiskWatch and other new FADT products and services
• Action orientated, planning skills required, and Target driven
• Skills should include Motivating others, being customer centric, great time management, problem solving, drive for 100% accuracy, drive for Results and able to embrace change. Work fast and accurate on multiple tasks daily. Adapt easily to change, eager to learn and take on new projects as and when they arise.

Main duties:

• Drive referral campaign ensures 1-hour turnaround time on phoning all referral clients.
• Drive referral campaign and captured all leads in LSN.
• Ensure all LSN referral leads have updated status and outcome as well as no appointment reasons updated daily.
• Drive referral campaign and ensure no contact process always followed with all referrals being phoned 3-4 times in 48 hours.
• Achieve a 50% conversion leads to App Rate on referrals.
• Support all queries sent regarding referrals nationally as and when arise.
• When assisting with SL
• Maintain Service Level at 90% for FY25
• Maintain gross abandonment rate at 3.0%
• When assisting with FindU
• Achieve ask rep to assist referral nothing older than current month
• Handling of Find-U email queue queries
• Deleting Find-U client from Find-U client cancellation report = All a list is sending Mondays to be completed Mondays
• Achieve FindU, Web leads and Referral email Q answer time of less than 3 hours
• Working on Open leads = Referral, Facebook, Web, Business partners, lead referrers, POC and MOUs to book appointments or update no appointment reasons.
• Achieve sales budget KPI’s daily, weekly, and monthly.
• Achieve 4th attempt no contact on all open leads nothing older than current month for Web and Social, for referrals and business partners 48 hours.
• Capturing, Handling and courtesy calls to Residential Enquiries from the agency forms received.
• Removing Safe city and Secure fire on clients wanting to opt out.
• Courtesy calls for Secure fire Opting in Fire and project selling.
• Become CRM superusers and train and support other staff in the CCC.
• Maintain lead to appointment at 85% Avg.
• Balance with agency daily to get a monthly min balance of 99%.
• Ensure min 2-hour phone back on all web and social media clients.
• Achieve a Web enquiries appointments conversion rate of 50%.
• Web enquiries:  The average "No contact” Web enquiries should be = 5% and less
• Do welcome calls on new acquired clients.
• Assist with all new project role out, POC and MOU period until functioning 100% and until it becomes a full time CCC requirement.
• Assist with adhoc duties as and when in line with business requirement.
• Credit Control Bad debt list phoning Tuesday to Friday.
• ProCompare – phone and book appointments may be a requirement

Deadline:2nd March,2026

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• The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage 
• Treasury experience is an advantage
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
• Customer focused
• Excellent organisation and planning ability
• Team work

Deadline:28th February,2026

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• The above position is vacant at our Durban Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

Deadline:28th February,2026

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• The above position is vacant at our Durban Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

Deadline:28th February,2026

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Main purpose of the job: 

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift. 

 Minimum Qualifications and Experience: 

• Matric (Grade 12 or equivalent) 
• Valid Driver’s License  
• Valid Firearm Competency (Business purposes) 
• PSIRA Registered Grade B with Armed Response 
• Clear Criminal Record 

Job Specifications: 

• Handling of all shift administration (equipment and vehicle checks; management of stock; vehicle servicing; accidents) 
• Supervise Reaction Officers on shift; 
• Deployments, manage open areas; overtime etc; 
• Issuing and controlling of firearms on a shift, 
• Permits; ensuring correct completion of register;  
• Respond to alarm activations; 
• Take over incident scenes, to allow AR to manage other calls; 
• Liaising with clients as required 
• Ensure training files (Reg 21 & Driver refresher documents, FAMS / Flash files, etc) is up to date. 
• Follow up on staff concerns (discipline; leave; pay queries; investigations; sick/absent notes or leave forms and other tasks that may be required) 
• Ensure Biometrics is actioned on each shift. 
• Adhoc functions as per the Manager (in line with area goals) 

Deadline:17th March,2026