Job Vacancies at SafetySA

Account management:

• Employ all necessary sales strategies to ensure annual targets are met.
• Set up and attend meetings with each client.
• Develop close business relationships with key stakeholders at each client.
• Identify opportunities to introduce additional NOSA products and services with the intention of increasing the annual revenue generated from each client.
• Attempt to secure service level agreements with all clients.
• Monitor the expiry dates of all current service level agreements with the intention of renewing agreements in advance.
• Conduct accurate costing analysis to ensure services offered are in line with client budget and NOSA profitability requirements.

Service delivery:

• Ensure all client specific requirements are communicated to coordinators before delivery of any service.
• Monitor service delivery by continuously requesting and documenting client feedback.

Provide regular feedback on each account to the Sales Director on the following key indicators:

• Performance vs target.
• Performance vs PY.
• Growth potential.
• Concerns or challenges.

Administration:

• Ensure the following documentation is obtained and accurately captured on OMS before handing over tthe sales administration team:
• Booking forms.
• Purchase order/Proof of payment.
• Quote.
• ID (if possible, otherwise on first day of course).

• Assist with the collection of outstanding revenue by promoting upfront payment for all services not delivered under service level agreements, or by securing purchase orders before allowing services to be delivered.
• Provide accurate information for invoicing and monitor the accuracy of invoicing.
• Ensure all quotations are generated through CRM, and that all outstanding quotations are closed out.
• Capture all client specific information in CRM or relevant NOSA database and ensure this information is kept up to date (Signed contracts, contacts lists, etc.)

Requirements

• Preference will be given to Employment Equity candidate.
• National Diploma or Bcom Degree in Commerce, Sales or Business Administration.
• Min 5 years sales experience in training related industry (OHS or EHS will be advantage).
• Must have at least 3 years relevant experience in a corporate environment.
• Microsoft 365 proficient (Teams, Outlook, Dynamics 365).
• Solid lead generation experience.
• Driver’s license and own reliable vehicle.
• Willing to travel.
• Ability to work under pressure.
• Excellent people skills.

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Communication and liaison:

• Co-ordinate daily/weekly reports for the Business Support Coordinator.
• Establish good relationships with clients, suppliers and internal staff.
• Sign in students on the day of their course.
• Resolve and log queries efficiently and within a professional timeframe to ensure client satisfaction.
• Monitor the issues of certificates, ensuring students sign for it, Date on relevant.

Office administration:

• Oversee preparation of classroom for training.
• Oversee the supplier invoices of all offices.
• Oversee that ID/SETA pack for trainers are prepared.
• Manage the process (scan/upload of signed attendance register and SETA documentation to head office/Odyssey).
• Track office packs until certificate is ready for collection.
• Manage all service providers relating to consumables for office use.
• Buy and keep stock of office supplies.

Report and Assisting:

• Scan/upload proofs of payment to head office/Odyssey.
• Ensure that assessments are assessed and moderated on time.
• Upload completed attendance register on Odyssey.
• Ensure NOSA office complies with national standards and ensure office maintenance is carried out when required.
• Maintain and submit documents to head office when required.
• Prepare relevant reports requested by Administrator at head office.
• Review of sales invoiced versus students attended.
• Assist Sales Representatives with CRM quotes when they are out of the office.
• Ensure packs are complete for QMS and SETA audits.
• Assist with other SETA requirements when requested by head office.
• Ensure project review checklist is 100% complete.
• Perform scanning, photocopying, and filing of documents.
• Report any non-conformances on any quality issues to the Administrator.
• Perform all creditor reconciliations and send invoices to Finance once approved.
• Oversee supplier audits once a year (caterers, stationery and all other suppliers).

Requirements

• Preference will be given to employment equity candidates.
• Matric Grade 12 (a degree or diploma will be advantageous but not required).
• Minimum four years’ experience in administration or office management.
• At least 2 years computer systems and database experience.
• MS Office, especially Excel.
• Ability to work independently fulfilling a variety of duties.
• Ability to process large volumes of work.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal communication skills and ability to communicate with a diverse population.