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  • Posted: Feb 3, 2022
    Deadline: Not specified
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  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilful ...
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    Senior Test Analyst

    What will you do?

    Description of the role: 

    The Senior Test Analyst will join our QA team and work closely with the business analysts, developers and project managers in different delivery streams. 

    Role responsibilities: 

    • All manual testing activities during all phases of the SDLC from analysing business requirements to designing and executing test cases in different environments. 

    • Creating and maintaining test plans on waterfall projects. 

    • Creating and updating test cases to meet the business functional requirements. 

    • Assisting Junior Test Analysts in identifying functional scenarios.

    • Reviewing and signing off test cases design and execution suits. 

    • Identifying, maintaining and glag test cases for regression and automation purpose.

    • Identifying, preparing and maintaining test data in different test environment.

    • Performing manual execution of the functional test cases within all test cycles (Unit, System Integration, UAT, Regression, Smoke).

    • Making use of defect tracking tools such as JIRA to log, managing, resolve and report on bugs / defects.

    • Assisting Junior Test Analyst with their testing tasks.

    • Participating in all scrum ceremonies such as backlog grooming, sprint planning, retros, daily stand-ups, demo, etc.

    • Providing estimate of test efforts in every sprint planning meeting.

    • Providing progress feedback in daily stand-up meeting.

    • Providing in business sign off meeting.

    • Checking the quality and accuracy of all testing executed by the QA team.

    • Support ways of work initiatives.

    • Support knowledge sharing initiatives.

    • Conduct test case design reviews and sign off.

    • Conduct test case execution review and sign off.

    • Assist in resolving QA technical issues. 

    • Support environment alignment efforts 3rd party integration team.

    • Support and maintain test process improvement initiatives.

    • Support and maintain test tools and frameworks.

    • Report on test progress to Stakeholders (Exco, PMS, Delivery team).

    • Engage QAs in ways of work discussion (WoW).

    • Encourage and apply QA best practices.

    • Assist Junior Testers in estimating work effort in backlog and planning.

    What will make you successful in this role?

    Desired Skills Set

    • At least 5 years' of professional experience as a Senior Test Analyst

    • At least 3 years' experience in the Financial Services Industry working in Technology

    • A Bachelor's Degree in Computer Science or equivalent qualification

    • ISTQB certification Test Analyst / Advanced Test Analyst Level (desired)

    • Experience in the following:

      • as a technical test analyst role on several large project within financial services (desired)

      • analysing complex system requirements

      • writing and analysing SQL queries

      • Testing Apis, microServices

      • working with SOAP UI and PostMan tools

      • testing across different browser and operating systems

      • working with QC / ALM

      • working with agile team tools such as JIRA and confluence

    • Ability to do the following: 

      • working within a team following different development methodologies, e.g. Waterfall, agile, KanBan

      • understanding and support the test strategy 

      • identify and influence process improvement opportunities

      • handle multiple tasks simultaneously

      • work in a fast-paced environment with minimal supervision

      • supervise and guide Junior Test Analysts

    Behavioural Competencies 

    • Sense of ownership and pride in your performance and its impact on company's success

    • Critical thinking and problem-solving skills

    • Attention to detail

    • Team player

    • Good time management skills

    • Great interpersonal and communication skills

    • Results driven

    • Flexible (able to adapt to change)

    Qualification and Experience

    • Degree with 5 years related experience.

    Knowledge and Skills

    • Regression testing and scripts
    • System testing, analysis and reviews
    • Business Requirements
    • Logs and tracks and resolves defects

    Personal Attributes

    • Interpersonal savvy - Contributing independently
    • Decision quality - Contributing independently
    • Plans and aligns - Contributing independently
    • Optimises work processes - Contributing independently

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing independently
    • Customer focus - Contributing independently
    • Drives results - Contributing independently
    • Collaborates - Contributing independently
    • Being resilient - Contributing independently

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    go to method of application »

    Senior Client Service Consultant

    Who are we?

    Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. 
     

    Build a successful career with us
    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    What will you do?
    This role entails the coordination of the corporate team helpdesk functions as well as providing operational support to the Simeka Health Corporate Team.

    Key Responsibilities

    Operations Support:

    •     Support corporate team with implementation and monitoring of compliance requirements
    •     Collate data and prepare monthly compliance and service escalation reports
    •     Ensure adherence to procedures and processes that support the company and departmental standards
    •     Medical Scheme / Provider Liaison responsible for facilitating training, ensuring compliance turnaround times etc.

    Helpdesk Team Support / Coordination:

    Reporting

    •     Obtaining data from various sources, and prepare monthly reports
    •     Coordination and reporting on special projects
    •     Pull and examine activity reports from CRM systems and provide feedback to consulting team to ensure service delivery within SLA.
    •     Examine CRM reports and liaise with CRM service provider regarding upgrades, systems problems and systems development

    Team Supervision
     

    •     Staff progress and  performance monitoring, gaps analysis, training and coaching
    •     Compliance monitoring, i.e. accreditations and CPD points
    •     Supervise and lead a team to exceed customer experience and expectations
    •     Support all team members by living and displaying the values whilst coaching, holding effective team meetings, and supporting the team with escalated customer interactions
    •     Time management of helpdesk team, 
    •     Monitoring of Avaya telephone system and systems reports.
    •     Monitoring team turnaround times
    •     Ensure all product training/accreditations are up to date for helpdesk team members
    •     Overseeing agent ratings 
    •     Handling escalations

    Helpdesk corporate client engagement
     

    •     Dealing with and resolving escalated queries within SLA Input on helpdesk team client allocation
    •     Build a rapport with customers and monitoring of client satisfaction
    •     Identify gap to ensure optimal processes for best turnaround times
    •     Understanding of and assisting the billing administrator with medial aid schemes and client billings when required

    Individual member engagement

    •     Assist with drafting of individual member communication
    •     Escalated queries for irate individual
    •     Overseeing member retention process
    •     Assisting with communication to individual members on CRM system / Brokertools

    Ad-hoc Helpdesk Responsibilities 

    •     Provide advice to members regarding upgrade or downgrade including needs analysis 
    •     Streamline application process
    •     Take ownership of a customer interaction,  accurately redirect all customers to the correct resource to ensure excellent customer experience

    Qualification and Experience

    • Matric / Grade 12 
    • Relevant business degree or diploma or industry recognised qualification on a NQF5 level or higher
    • RE 5 certified
    • FAIS Compliant 
    • 3 - 5 years Medical Aid / Healthcare experience
    • Team Leader / Supervisor experience would be advantageous
    • Accreditation with Council for Medical Schemes

    Knowledge and Skills

    • Knowledge of Employee Benefits, Medical Schemes and wider financial services industry and processes 
    • Knowledge of industry regulations e.g. POPI and TCF
    • Experience in managing teams and customer relationships
    • Experience in handling customer complaints
    • Proficiency in Microsoft Office (Word, Excel, Outlook)
    • Valid Driver's License and own vehicle

    Core Competencies

    • Cultivates Innovation by creating new and better ways for the organisation to be successful.
    • Client Focus - Building strong customer relationships and delivering customer-centric solutions.
    • Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
    • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
    • Resilience - Rebounding from setbacks and adversity when facing difficult situations.

    Behavioural Competencies

    • Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
    • Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
    • Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
    • Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
    • Displays Care – Showing care and consideration to our clients that extends beyond professionalism. 

     
    Turnaround time
    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Our commitment to transformation
    The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    go to method of application »

    Process Assistant: JG: 05

    Recurring Savings

    The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SRA provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Our products are designed to facilitate long-term wealth creation, protection and niche financing and therefore these solutions are engineered around client needs.

    Sanlam Savings & Closed Book, which is one of the businesses within SRA, offers recurring saving solutions to various segments within the market. 

    At Sanlam we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation. Appointments will be made in line with the company’s transformation plan. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

    Output/Core Tasks:

    • Do data capturing and issuing or decline New Business cases.

    • Data Capturing as well as assisting SanlamConnect via WhatsApp.

    • Ensure that New Business cases are issued as soon as possible after the proposal has been received.

    • Do follow-ups on outstanding information on applications in process.

    • Communicate with both the client and Intermediary in writing, telephonically or via WhatsApp

    • Ensure clients are satisfied and retained.

    • Update client information on a regular basis.

    • Flexibility to be trained in other areas of the business.

    Requirements:

    Once you have received sufficient training, the role will require Overtime when needed, according to Operational requirements.

     

    Qualifications:

    • Grade 12

     

    Experience & Knowledge:

    • General Life Assurance knowledge and/or experience

    • Data-capturing experience (12 months) beneficial

    • Experience in a Target and Production driven environment.

    Competencies:

    • Being Resilient

    • Collaborates

    • Communicates effectively

    • Cultivates Innovation

    • Drives results

    Personal Attributes

    • Communicates effectively - Contributing dependently
    • Demonstrates self-awareness - Contributing dependently
    • Plans and aligns - Contributing dependently
    • Optimises work processes - Contributing dependently

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

     

    Closing date: 10 February 2022

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    go to method of application »

    Retail Credit Secretary: JG: 07 / 08

    Sanlam Retail Credit

    The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SRA provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health, credit and fiduciary services. Our products are designed to facilitate long-term wealth creation, protection and niche financing and therefore these solutions are engineered around client needs.

    Role purpose:

    This role provides secretarial and administrative / marketing support to the Retail Credit Business Head and team. 

    Output/Core Tasks:

    • Organise and co-ordinate meetings; presentations; workshops; etc. for business head and team

    • Office, diary and email management

    • Support team with all secretarial duties

    • Process invoices (e-signing) and sending Proof of payments

    • Travel arrangements

    • Order promotional items

    • Assist with virtual events

    • Assist with marketing collateral trafficking

    • Prepare Powerpoint presentations; Board packs; etc

    • Adhoc administrative duties

    Role Requirements:

    Qualifications:

    • Relevant Secretarial qualification

    • Microsoft Office suite

    Knowledge and Experience:

    To be successful, you must have experience of:

    • Processing payments and Service Request system (SRS)

    • Amex Travel system

    • Computer literacy: MS-Office; specifically Powerpoint and Excell

    • Secretarial Support

    • Administration

    Experience:

    • A minimum of 3 years secretarial experience, responsible for a few managers
    • Arranging of flights, accommodation, payments, etc

    Competencies:

    • Communicates effectively

    • Plans and aligns

    • Action orientated

    • Optimises work processes

    • Agile ways of working

    • Working independently

    • Detail orientated

    Sanlam Competencies:

    • Being resilient

    • Collaborates

    • Cultivates innovation

    • Customer focus

    • Drives results

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Closing date: 09 February 2022 

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    Method of Application

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