Job Vacancies at Sanlam Group

Purpose of the Role

• The EUC Engineer will be responsible for providing more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests.
• Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning. Implements and delivers IT services to meet the business needs of internal and external users. This role is based in Cape Town Tygervalley.

Overview of Role Responsibilities (Level 1-13)

Faults Diagnosis and Correction- Level 5 - Application

• Provide fault isolation and resolution to limit and address issues promptly.

User Support- Level 5 - Application

• Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.

Technical Database Support- Level 5 - Application

• Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.

Client and Customer Management (Internal)- Level 5 - Application

• Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.

Business Requirements Identification- Level 5 - Application

• Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.

Required Skills

IT Support - Fully Competent

• Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.

Service Delivery - Fully Competent

• Works with full competence to deliver required services to the required standards. Typically works without supervision and may provide technical guidance.

Troubleshoots Technical Issues - Fully Competent

• Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance.

Technical Support - Fully Competent

• Works with full competence to identify, diagnose and resolve technical problems in line with prescribed solution options. Typically works without supervision and may provide technical guidance.

IT Testing - Fully Competent

• Works with full competence to design, execute and report on systems/service tests to ensure that an application functions as specified in the requirements. Typically works without supervision and may provide technical guidance.

Perform Gap Analysis - Fully Competent

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

General Experience

• Experienced practitioner able to work unsupervised (Minimum 2 years)

Managerial Experience

• Not applicable

Education

• Diploma

Required Behavioural Competencies

• Ensures Accountability
• Collaborates
• Tech Savvy
• Communicates Effectively
• Manages Complexity
• Optimises Work Processes

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Purpose of the Role

• Supervises IT user support to ensure efficient and effective IT support and resolution to business. Supervises the day-to-day activities of IT operations, ensuring that systems, services and infrastructure work reliably and securely. This role is based in Rosebank Johannesburg. 

Overview of Role Responsibilities (Level 1-13)

User Support- Level 5 - Application

• Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.

Client and Customer Management (Internal)- Level 5 - Application

• Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.

Leadership and Direction- Level 4 - Process Expert

• Supervise a team performing routine work.

Organizational Capability Building- Level 4 - Process Expert

• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Performance Management- Level 4 - Process Expert

• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.

Required Skills

IT Support - Fully Competent

• Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.

Service Delivery - Fully Competent

• Works with full competence to deliver required services to the required standards. Typically works without supervision and may provide technical guidance.

Workflow Management - Fully Competent

• Works with full competence to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.

Stakeholder Expectation Management - Fully Competent

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works without supervision and may provide technical guidance.

Planning and Organizing - Fully Competent

• Works with full competence to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works without supervision and may provide technical guidance.

Technical Support - Fully Competent

• Works with full competence to identify, diagnose and resolve technical problems in line with prescribed solution options. Typically works without supervision and may provide technical guidance.

General Experience

• Minimum 5 years related experience 
• ITIL or similar service delivery framework-based certification

Managerial Experience

• Experience of general supervision of more junior colleagues (Minimum 2 year)

Education

• Undergraduate Degree / Honours Tertiary Degree

Required Behavioural Competencies

• Manages Complexity
• Instils Trust
• Drives Results
• Cultivates Innovation
• Directs Work
• Ensures Accountability

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What will you do?

• Provide executive and administrative support to the designated executive and leadership team and coordinate the day-to-day business-as-usual (BAU) operations of Group Actuarial, Risk and BSM.
• The role serves as a central point of coordination for executive commitments, team operating rhythms, recurring business activities, governance processes, reporting cycles and operational actions. It supports effective planning, prioritisation, communication and follow-through across the function, helping to ensure that business-as-usual activities are delivered in a structured, timely and efficient manner.
• The role coordinates and enables BAU delivery but does not assume accountability for technical actuarial, risk, regulatory or professional judgements. Accountability for the quality, content and approval of technical deliverables remains with the relevant functional owner or subject-matter expert.

What will make you successful in this role?

Executive and administrative support

• Coordinate complex diaries and executive commitments proactively, anticipating requirements, prioritising requests and resolving scheduling conflicts.
• Arrange logistics for internal and external meetings and executive engagements, including venues, catering, visitor access, video conferencing, technology and facilities.
• Coordinate travel, transport, accommodation and related itineraries.
• Prepare and edit executive correspondence and business documents, and provide formatting and presentation-quality support for reports and presentations, alongside the governance-pack coordination and operational reporting responsibilities set out below.
• Coordinate confidential correspondence, records and information with a high degree of discretion.
• Screen executive correspondence and enquiries, directing requests to the appropriate person and representing the office professionally.
• Process invoices, purchase requests, expense claims and other agreed administrative transactions.
• Support office infrastructure, equipment, supplies and related services.
• Provide administrative support to the broader leadership team within agreed parameters.

What will make you successful in this role?

BAU planning, governance coordination and reporting

• Coordinate annual business and strategy planning, quarterly business reviews and the annual, quarterly and monthly BAU planning cycles, incorporating agreed recurring activities into the BAU plan.
• Maintain an integrated BAU plan and operational calendar in the agreed work-management tool, confirming activities, accountable owners, due dates and dependencies with functional leads and team members. Include reporting cycles, governance forums and submission, agenda and pack-distribution deadlines.
• Facilitate regular planning reviews with functional leads to assess upcoming commitments, conflicting deadlines, dependencies and capacity constraints.
• Coordinate contributor inputs and the preparation, quality review and timely distribution of agendas, meeting packs and supporting documentation for leadership, management and governance forums.
• Provide secretariat support where required, recording minutes and decisions and entering agreed actions directly into the central action register.
• Consolidate BAU and operational status inputs into agreed reports, dashboards and leadership updates, drawing on the BAU plan, central action register and approved source information to highlight delivery status, capacity pressures and matters requiring decisions.
• Check reporting inputs for completeness, consistency and timeliness; resolve gaps with contributors and escalate outstanding or incomplete information to the relevant leader.
• Maintain organised governance and reporting records in the appropriate repository, including approved meeting documents, submissions, approvals, decisions, source documentation and supporting evidence.
• Maintain a central register of actions and commitments arising from executive engagements, leadership discussions, governance forums and team meetings, recording owners, due dates, dependencies and current status, with an audit trail of updates, revised deadlines and closure decisions.
• Monitor BAU deadlines and action commitments, follow up proactively with accountable owners, obtain completion evidence where appropriate and close actions following confirmation by the relevant owner or decision-maker.
• Escalate overdue commitments, material delays, unresolved dependencies, operational risks and capacity concerns to the appropriate leader through agreed channels.

What will make you successful in this role?

Process improvement and ways of working

• Document and maintain key administrative and BAU operating procedures.
• Identify recurring administrative bottlenecks, duplicated effort and manual workarounds.
• Work with process owners to standardise templates, calendars, trackers and routine workflows.
• Support the implementation and adoption of improved operational processes and tools.
• Promote consistent document management, information storage, naming conventions and version control.
• Support the appropriate use of Microsoft 365, automation and AI-enabled tools in routine administrative and reporting activities, in line with applicable policies.
• Coordinate feedback and lessons learned to assess the effectiveness of revised processes

Stakeholder and team coordination

• Coordinate cross-functional information requests between the executive, leadership team, team members and support functions, confirming the appropriate accountable contributors.
• Maintain effective working relationships with stakeholders across Group Office, business clusters and external service providers.
• Support onboarding, induction logistics and access arrangements for new team members.
• Coordinate team events and engagement activities.
• Maintain team contact information, distribution lists and other operational records, with team calendar commitments reflected in the integrated BAU operational calendar.
• Support communication of agreed operational decisions, changes and deadlines.

Role Outcomes

• Executive commitments, diary requirements and meeting logistics are managed proactively and professionally.
• BAU activities, owners and key deadlines are visible in a reliable operational view.
• Overdue actions, dependencies and delivery risks are followed up and escalated appropriately.
• Leadership and governance forums receive complete and timely information.
• Operational documentation and records are accurate, controlled and accessible.
• Routine processes become more standardised, efficient and easier to manage.
• Stakeholder requests are coordinated professionally and directed to the correct accountable owner.
• The leadership team has improved visibility of operational commitments, capacity pressures and upcoming decisions.

Qualifications, Exeperince and Knowledge

• Matric and relevant three-year qualification in business administration, office management, executive support, operations management or a related field.
• Relevant experience in executive assistance, business administration or operational coordination within a complex corporate environment.
• Experience coordinating recurring business processes, management reporting, governance activities or cross-functional deliverables.
• Experience maintaining action logs, operational calendars, trackers and management information.
• Experience working with senior executives and diverse stakeholder groups.
• Financial services or insurance experience would be advantageous.
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Familiarity with task-management, workflow, reporting or collaboration tools would be advantageous.

Key Skills

• Executive and secretarial support
• Operational planning, scheduling and cross-functional coordination
• Diary and priority management
• Meeting, event and travel coordination
• Governance, decision and action tracking
• Management information and status reporting
• Document and records management
• Process documentation and continuous improvement
• Business writing, editing and presentation support
• Problem-solving and proactive follow-through
• Planning, prioritisation and organisational capability

Personal Attributes

• Communicates effectively
• Action orientated
• Optimises work processes
• Ensures accountability
• Manages complexity
• Demonstrates sound judgement and discretion
• Maintains attention to detail

Core Competencies

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Being resilient

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Purpose of the Role

• This is a management role within the regional (geographical) distribution structure reporting to the Regional General Manager: Advisers. The role has a strong tactical focus with some strategic contribution.
• This role forms part of and contributes to the regional MANCO. The role is primarily responsible to drive sales and grow market share in the region through intermediary teams managed by Sales Consultants and Sales Managers.  

Overview of Role Responsibilities

Output/Core Tasks: 

The expectations of the role is to: 

• Serve on Regional MANCO and contribute to Regional Sales Strategy  
• Translate regional strategy into tactical and operational sales goals 
• Drive and support marketing and business building initiatives 
• Set and drive sales and manpower targets 
• Manage expenses 
• Manage operational effectiveness 
• Manage and develop staff  
• Manpower Growth

Required Skills

Verbal Communication - Advanced

• Works at an advanced level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works independently and provides guidance.

Builds Rapport - Advanced

• Works at an advanced level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works independently and provides guidance.

Closes Effectively - Fully Competent

• Works with full competence to pre-plan, suggest, and confirm mutually beneficial commitments that are appropriate and clear and that move the sales/client relationship forward. Typically works without supervision and may provide technical guidance.

Initiates Compelling Sales Conversations - Fully Competent

• Works with full competence to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works without supervision and may provide technical guidance.

Intermediaries Process - Fully Competent

• Works with full competence to understand the role and responsibilities of the intermediary in relation to both client and product providers. Typically works without supervision and may provide technical guidance.

Maintains the Relationship - Advanced

• Works at an advanced level to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works independently and provides guidance.

General Experience

Qualification/s and Experience: 

• Extensive Financial Services experience in a marketing/sales environment 
• Sales and Operational Management/leadership of a unit  
• Management Diploma 
• Commercial/Financial or business related diploma/degree  
• CFP/RFP3 or equivalent (i.e.: 120 credits and RE) 

Knowledge and Skills: 

To be successful you will need to demonstrate good experience in: 

IT: 

• MS: Office (Excel, Word, PP) 
• Web based platform tool/site 
• Advisor tools (i.e.: Sanfin; Leads program, Santrust, Sanport) 
• AUTONUB  

Business/Management: 

• Financial Services Industry Knowledge  
• Specialised knowledge within different channels (Tied, Broker Distribution and Enterprises) 
• Financial Services Product Knowledge (Sanlam and competitors)  
• Legal technical Knowledge (product related) 
• New and Existing business processes 
• Advisor contracts and remuneration 
• Broker and/or Advisor contracts 
• Sales and related administration processes 
• Leads management and campaigns/competitions) 
• Leadership and Management skills to manage staff  
• Budgets and expense management (including profitability and VNB) 
• Debt management 
• Relevant regulatory legislation and compliance knowledge (FAIS accredited) 
• Different distribution models and value propositions 

Required Behavioural Competencies

• Communicates Effectively
• Manages Complexity
• Ensures Accountability
• Builds Networks
• Instils Trust
• Customer Focus

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Purpose of the Role

• Supports the analysis of business needs and system issues by gathering requirements, documenting processes and assisting with the translation of business needs into technology solutions.
• If you are a talented Business Analyst you will join our dynamic team in Bellville, Cape Town. The position will give you exposure to the retirement, investment and group risk industry. You will report to the Platform Owner and work closely in assisting the team in meeting their objectives in terms of business continuity while driving innovation and client centricity

Overview of Role Responsibilities (Level 1-13)

Data Collection and Analysis- Level 5 - Application

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Analysis of "As Is" and "To Be"- Level 5 - Application

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Feasibility Studies- Level 5 - Application

• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Business Requirements Identification- Level 5 - Application

• Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.

Business Case- Level 5 - Application

• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.

Required Skills

Data Collection and Analysis - Fully Competent

• Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.

Perform Gap Analysis - Fully Competent

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

Requirements Creation and Verification - Fully Competent

• Works with full competence to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works without supervision and may provide technical guidance.

Analyze Current State/AS-IS State - Fully Competent

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

Requirements Elicitation and Facilitation - Fully Competent

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing. Typically works without supervision and may provide technical guidance.

Business Requirements Analysis - Fully Competent

• Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance.

General Experience

• Engage with stakeholders to gather, define, and validate business and functional requirements
• Determine, map and document 'As-Is" processes and then define "To-Be" processes
• Engage with stakeholders to gather, define, and validate business and functional requirements
• Ensure that the business needs are defined and that the most appropriate solution is selected and implemented
• Works in an agile environment to determine and deliver epics, features and user stories
• Maintains the agile backlogs accordingly
• Defines business cases as required
• Defining and executes test cases and facilitates business acceptance testing
• Active member in delivery/agile sprint - Epic/Feature/user story articulation and delivery

Qualification and Experience

• Relevant tertiary qualification in IT
• Relevant Development Certifications: Agile and/or BA Certifications
• 3-5 years hands-on business analysis experience
• Insurance industry experience required (preferably within an Employee Benefits environment)
• 2 years’ experience working in an agile environment
• A general understanding of cloud architecture and implementation principles would be advantageous
• Experience in the insurance industry, specifically Employee Benefits would be highly advantageous
• Strong problem-solving skills and the ability to troubleshoot complex issues
• A general understanding of cloud architecture and implementation principles (advantageous)
• Excellent communication and collaboration skills
• MS Office (Word, Excel, PowerPoint, Visio)
• Experience in Sql advantageous)
• Jira, Miro & Confluence (advantageous)

Knowledge and Skills

• Working knowledge of agile methodology, techniques, and frameworks
• Exceptional analytical, conceptual, and problem-solving abilities
• Integration/API understanding – the ability to understand how systems exchange data and follow integration issues.
• AI and Automation Awareness – the ability to identify opportunities where AI or automation could improve processes, reduce manual work or address recurring issues.
• Highly self-motivated to deliver both independently and with strong team collaboration
• Strong written and oral communication along with presentation and interpersonal skills
• Ability to identify and assess opportunities for workflow automation, intelligent automation and AI-assisted processes.
• Testing, implementation, and support of solutions
• Familiarity with writing SQL queries to extract, analyze, and validate data is essential
• Strong analytical and critical thinking
• Effective communication and stakeholder engagement
• Adaptability in dynamic environments
• Proactive, collaborative, and accountable

Required Behavioural Competencies

• Manages Complexity
• Optimises Work Processes
• Ensures Accountability
• Plans and Aligns
• Action Oriented
• Business Insight

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Purpose of the Role

• To independently drive sales growth by converting leads, managing customer relationships, and delivering appropriate product solutions while balancing volume targets with basic suitability and compliance requirements.

Overview of Role Responsibilities

Customer Relationship Development / Prospecting- Level 4 - Process Expert

• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

Sell Customer Propositions- Level 4 - Process Expert

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Service-Related Upselling and Cross-selling- Level 4 - Process Expert

• Present additional products/services during service interactions.

Sales- Level 4 - Process Expert

• Deliver mostly routine sales support services.

Sales Pipeline and Forecast- Level 4 - Process Expert

• Carry out routine sales pipeline and forecasting tasks according to established protocols.

Required Skills

Initiates Compelling Sales Conversations - Intermediate

• Works at an intermediate level to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works with guidance.

Knows the Buying Influences - Intermediate

• Works at an intermediate level to accurately identify and understand the key buying influences pertaining to an opportunity. Typically works with guidance.

Manages Buyer Indifference - Intermediate

• Works at an intermediate level to acknowledge a client's indifference before continuing the sales call and asks questions to understand the circumstances surrounding the indifference. Typically works with guidance.

Systems and Tools - Sales - Intermediate

• Works at an intermediate level to leverage customer relationship management (CRM) software, sales automation platforms, and other relevant sales technologies to manage customer relationships, develop sales proposals, track sales performance, and optimize the sales process. Typically works with guidance.

Direct Sales - Intermediate

• Works at an intermediate level to maximize the volume and value of sales made directly with clients and accounts. Typically works with guidance.

Builds Rapport - Intermediate

• Works at an intermediate level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works with guidance.

Knowledge and Skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime

Education

• Grade 12 or Diploma with 3 to 4 years related experience.

Required Behavioural Competencies

• Customer Focus
• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Manages Complexity
• Interpersonal Savvy 

The closing date for all applications is Friday, 13 November 2026.

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Purpose of the Role

• Plans, designs, and implements more complex scalable, secure and high-performing solutions with a strong emphasis on artificial intelligence and AWS cloud. This role will support Front Office and other business areas by translating business opportunities and requirements into secure, scalable and practical solutions that make effective use of AI, cloud and modern engineering capabilities. Adheres to architectural standards for the development, deployment and management of systems.  

Qualifications and Experience

• Relevant tertiary qualifications in Information Technology, Computer Science, Engineering or a related field, or equivalent practical experience.
• At least 10 years of experience across software delivery, solution design or software development lifecycle, with at least 3 years in a Solution Architect, Application Architect, Technical Lead or equivalent role.
• At least 2 years of demonstrable experience designing and delivering solutions within an AWS cloud environment.
• Practical exposure to AI-enabled applications, generative AI, machine learning services and intelligent automation.
• Experience moving technology concepts or proofs-of-concept towards production implementation.
• Strong understanding of integration, APIs, data, authentication, security, non-functional requirements and modern web application architecture (SPA, React, TypeScript)
• Experience collaborating with agile delivery teams and stakeholders across business and IT.
• Strong leadership and influencing skills and comfortable engaging with large audiences. 

Overview of Role Responsibilities (Level 1-13)

Enterprise Architecture- Level 6 - Adaptation

• Maintain an established set of enterprise architecture artifacts.

Enterprise Infrastructure Modernization- Level 6 - Adaptation

• Deliver digital solution architecture services as assigned, preparing conceptual and logical architecture diagrams to align technical direction and document future-state architectures.

Business Requirements Identification- Level 6 - Adaptation

• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Analysis of "As Is" and "To Be"- Level 6 - Adaptation

• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Technical Developments Recommendation- Level 6 - Adaptation

• Discuss and recommend technical developments to improve the quality of the used technology, such as systems, processes, infrastructure, installations and machines.

Required Skills

Architecture - Advanced

• Works at an advanced level to design architectures, incorporating system/service requirements. Typically works independently and provides guidance.

Enterprise application integration - Advanced

• Works at an advanced level to integrate different software systems and platforms within an organization, enabling seamless data exchange and communication between various applications to improve operational efficiency and data consistency. Typically works independently and provides guidance.

Network/IT security - Fully Competent

• Works with full competence to maintain system/service and information security, integrity, compliance and continuity. Typically works without supervision and may provide technical guidance.

Business Requirements Analysis - Fully Competent

• Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance.

Analyze Current State/AS-IS State - Advanced

• Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.

Define Future State/TO-BE State - Fully Competent

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

General Experience

• Experienced practitioner able to work unsupervised (Minimum 3 years relevant architecture experience)

Managerial Experience

• Basic experience of coordinating the work of others (4 to 6 months)

Education

• Undergraduate Degree / Honours Tertiary Degree

Required Behavioural Competencies

• Manages Complexity
• Ensures Accountability
• Optimises Work Processes
• Tech Savvy
• Business Insight
• Decision Quality

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Purpose of the Role

• The Senior DevOps Engineer / Technical Lead is responsible for the hands-on design, implementation, operation and continuous improvement of the organisation’s DevOps, cloud and technical agility capabilities. The role provides technical leadership for the DevOps function, manages and develops one DevOps team member, and remains directly involved in engineering delivery, automation, platform support, troubleshooting and incident resolution.
• The role provides deep technical expertise across AWS cloud-native architectures, Azure DevOps cloud services, CI/CD pipelines, Kubernetes, DevSecOps tooling and developer enablement. The role will also provide technical leadership for the migration to and ongoing operation of Jira Cloud, ensuring appropriate integration with the organisation’s development lifecycle, DevOps tooling, delivery processes and governance requirements.
• The role is accountable for implementing and maintaining scalable, secure, reliable and compliant engineering platforms and practices, while driving measurable improvements in delivery speed, platform stability, security, developer experience and cost efficiency.

Overview of Role Responsibilities (Level 1-13)

Software Development- Level 6 - Adaptation

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Software Maintenance- Level 6 - Adaptation

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Programming Troubleshooting- Level 6 - Adaptation

• Manage programming troubleshooting projects, ensuring effective diagnosis of programming issues and the development of effective solutions.

Testing Information Technology (IT) Performance- Level 6 - Adaptation

• Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Technical Developments Recommendation- Level 6 - Adaptation

• Discuss and recommend technical developments to improve the quality of the used technology, such as systems, processes, infrastructure, installations and machines.

Required Skills

Application Development - Advanced

• Works at an advanced level to develop software through use of programming languages. Typically works independently and provides guidance.

Software Development Life Cycle (SDLC) Techniques - Advanced

• Works at an advanced level to understand and apply the Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, and maintenance, to effectively develop software that supports modelling activities. Typically works independently and provides guidance.

IT Testing - Fully Competent

• Works with full competence to design, execute and report on systems/service tests to ensure that an application functions as specified in the requirements. Typically works without supervision and may provide technical guidance.

Compiling and Decompiling Code - Fully Competent

• Works with full competence to compile and decompile programming code. Typically works without supervision and may provide technical guidance.

IT Implementation and integration - Fully Competent

• Works with full competence to implement, configure and optimize systems and services. Typically works without supervision and may provide technical guidance.

System Design - Advanced

• Works at an advanced level to design and implement high-quality and scalable solutions to technical challenges. Typically works independently and provides guidance.

Overview of Responsibilities

• Ensure technical agility domain meets the requirements of all stakeholders to including business change, technology and operations.
• Ensure industry best practice is being adopted and aligned in terms of Infrastructure Architecture; Continuous Delivery and Integration; Deployment; Security and Test automation.
• Responsible for defining the System Development Life Cycle methodology and associated cross-functional tools to ensure adoption and continuous improvement in alignment with SAFE
• Define and drive adoption of technical agility platform principles / standards – ensuring adherence to blueprints
• Partner with platform owners, Architecture, infrastructure and business Agility to deliver a clear technical roadmap for the platform.
• Promotes, documents, and implements best practices, building tools that allow SC-IT to develop and deploy impeccable software
• Collaborates with the quality assurance department in creating solution designs, capacity planning, and performance optimisation.
• Leverage industry-leading business processes to improve business agility and technical agility for shorter cycle times.
• Proactive identification of platform enhancements including non-functional enhancement
• Work collaboratively with business stakeholders and operational teams to support prioritisation of changes and defect backlog prioritisation
• Act as point of escalation for Platform related Defects and Major Incidents resolution
• Build and maintain a relationship network with key stakeholders in technology and business
• Maintain an understanding of the existing and potential platform capabilities
• Define target platform structure, drive transformation to reach the target and govern adherence
• Ensure solution design supports the goal of a right first time, reducing time to market / minimises cost to deliver whilst meeting the business requirements
• Act as the final escalation point for platform-related: Major Incidents, Platform defects, Systemic CI/CD failures.
• Ensure high availability, scalability, and performance of Azure DevOps services and agent infrastructure, AWS build and runtime environments
• Deep understanding of Kubernetes control plane concepts, etcd considerations, node lifecycle, autoscaling strategies (Cluster Autoscaler/Karpenter), and capacity planning.
• Practical experience managing container registries
• Provide technical leadership, day-to-day work direction, coaching and performance management for one DevOps team member, while remaining directly accountable for hands-on engineering delivery and platform support.
• Provide technical leadership for the migration to and ongoing operation of Jira Cloud, including configuration, data migration, integrations, workflow alignment, access controls, automation, governance and operational support.

Qualifications & Certifications

• Microsoft AzureDevOps
• Microsoft Certified: Azure DevOps Engineer Expert
• AWS Certified DevOps Engineer – Professional or Solutions Architect – Associate/Professional
• SAFE for DevOps
• SAFE Practitioner
• Relevant IT certifications (e.g. COBIT, ITIL, JIRA etc.) is advantageous.
• Experience in a Dev Ops environment and leading the development automation
• 7–10 years’ experience in DevOps, platform or cloud engineering, including hands-on technical delivery and experience leading, mentoring or managing engineering resources.
• Relevant governance or service management certifications (ITIL, COBIT) are advantageous.

Education

• Undergraduate Degree / Honours Tertiary Degree
• Degree or Diploma and the required Certification with 8 to 10 years related experience.

Experience Required

• DevOps Tooling strategy development and implementation
• Strong analytical, problem-solving and conflict resolution skills.
• Proven experience owning enterprise CI/CD platforms at scale
• Experience defining and governing SDLC and DevSecOps frameworks in regulated environments
• Hands-on experience with Jira Cloud, Azure DevOps and Agile testing tools, including configuration, integrations, workflow automation, access controls and support for migration from Jira on-premises to Jira Cloud.
• Exceptional analytical, conceptual, and problem-solving abilities.
• 3–5+ years designing, operating, and governing Kubernetes platforms in enterprise environments (self-managed and/or managed services such as EKS/AKS).
• Highly self-motivated to deliver both independently and with strong team collaboration.
• Strong written and oral communications along with presentation and interpersonal skills.
• Working knowledge of agile methodology, techniques, and frameworks

Required Behavioural Competencies

• Ensures Accountability
• Tech Savvy
• Manages Complexity
• Decision Quality
• Optimises Work Processes
• Business Insight

go to method of application »

Purpose of the Role

• This role will report to the Business Manager
• Your primary focus will be building a supporting portfolio of brokers to increase new business. The Broker Consultant is the interface between the brokers and Sanlam and strives to achieve the business objectives in a dynamic, innovative and high-performance environment.
• As a Broker Consultant, you will play a third-party marketing role to promote Sanlam products to Brokers, with a primary focus of building a portfolio of supporting brokers, by forming trusting and co-operative relationships that enhance new business opportunities whilst supporting and up-skilling Brokers with the relevant information, tools and technologies that will enable them in their practice. 

Output/Core Tasks:

Your success will come from:

• Building a supporting portfolio of brokers
• Promoting and marketing the company products
• Building strong relationships with brokers
• Providing efficient service
• Meeting and exceeding your targets
• Supporting brokers in their practices and assist them to grow their businesses.

What’s in it for you?

• Unique remuneration structure that will see you well rewarded for your success
• Get to manage your own income
• Work with visionaries in the industry who value entrepreneurship and creativity
• Represent one of the top well-respected South African companies
• Be invested in and grow your talents

Required Skills

Builds Rapport - Intermediate

• Works at an intermediate level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works with guidance.

Closes Effectively - Intermediate

• Works at an intermediate level to pre-plan, suggest, and confirm mutually beneficial commitments that are appropriate and clear and that move the sales/client relationship forward. Typically works with guidance.

Initiates Compelling Sales Conversations - Intermediate

• Works at an intermediate level to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works with guidance.

Verbal Communication - Intermediate

• Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.

Intermediaries Process - Intermediate

• Works at an intermediate level to understand the role and responsibilities of the intermediary in relation to both client and product providers. Typically works with guidance.

Maintains the Relationship - Intermediate

• Works at an intermediate level to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works with guidance.

General Experience

• Ability to build a portfolio of brokers
• The financial services industry, specifically in life insurance
• Marketing principles and sales skills in order to meet your targets
• Experience in third-party marketing
• Sound experience and understanding of straightforward procedures or systems 
• Relevant regulatory legislation and compliance knowledge
• Willingness to travel
• Must have a valid driver’s license and reliable motor vehicle
• At least three years’ Broker Consultant experience and currently in a Broker Consultant role
• Goal and target motivated

Education

• Matric
• Degree or Diploma with 3 to 4 years related experience.

Required Behavioural Competencies

• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Manages Complexity
• Customer Focus
• Interpersonal Savvy

The closing date for applications is 12 November 2026.

go to method of application »

Purpose of the Role

• This role will report to the Business Manager
• Your primary focus will be building a supporting portfolio of brokers to increase new business. The Broker Consultant is the interface between the brokers and Sanlam and strives to achieve the business objectives in a dynamic, innovative and high-performance environment.
• As a Broker Consultant, you will play a third-party marketing role to promote Sanlam products to Brokers, with a primary focus of building a portfolio of supporting brokers, by forming trusting and co-operative relationships that enhance new business opportunities whilst supporting and up-skilling Brokers with the relevant information, tools and technologies that will enable them in their practice. 

Output/Core Tasks:

Your success will come from:

• Building a supporting portfolio of brokers
• Promoting and marketing the company products
• Building strong relationships with brokers
• Providing efficient service
• Meeting and exceeding your targets
• Supporting brokers in their practices and assist them to grow their businesses.

What’s in it for you?

• Unique remuneration structure that will see you well rewarded for your success
• Get to manage your own income
• Work with visionaries in the industry who value entrepreneurship and creativity
• Represent one of the top well-respected South African companies
• Be invested in and grow your talents

Required Skills

Builds Rapport - Intermediate

• Works at an intermediate level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works with guidance.

Closes Effectively - Intermediate

• Works at an intermediate level to pre-plan, suggest, and confirm mutually beneficial commitments that are appropriate and clear and that move the sales/client relationship forward. Typically works with guidance.

Initiates Compelling Sales Conversations - Intermediate

• Works at an intermediate level to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works with guidance.

Verbal Communication - Intermediate

• Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.

Intermediaries Process - Intermediate

• Works at an intermediate level to understand the role and responsibilities of the intermediary in relation to both client and product providers. Typically works with guidance.

Maintains the Relationship - Intermediate

• Works at an intermediate level to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works with guidance.

General Experience

• Ability to build a portfolio of brokers
• The financial services industry, specifically in life insurance
• Marketing principles and sales skills in order to meet your targets
• Experience in third-party marketing
• Sound experience and understanding of straightforward procedures or systems 
• Relevant regulatory legislation and compliance knowledge
• Willingness to travel
• Must have a valid driver’s license and reliable motor vehicle
• At least three years’ Broker Consultant experience and currently in a Broker Consultant role
• Goal and target motivated

Education

• Matric
• Degree or Diploma with 3 to 4 years related experience.

Required Behavioural Competencies

• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Manages Complexity
• Customer Focus
• Interpersonal Savvy

The closing date for applications is 12 November 2026.