Job Vacancies at SBV Services (Pty) Ltd.

Description

Drive Organisational Effectiveness in line with SBV HR strategy

• Support the development of initiatives from a people solutions perspective to respond to and align with SBV’s strategic direction and performance drive to support effective operations.
• Coordinate and implement end-to-end OD initiatives in design, implementation, training, post-implementation support and handover to business.
• Improve operational effectiveness by looking for ways to remain up to date and enhance services from an Organisational Design perspective.
• Proactively identify challenges that may affect delivery and propose resolutions to address these.
• Conduct research on trends to drive best practices within the Organisational Design and organisational effectiveness.

Assessment Centres

• Design, develop and implement an Assessment Centre aligned to the Organisational Competency Framework, job families, and assessment batteries.
• Partner with stakeholders to run assessment centres (SMEs in their respective areas).
• Manage and maintain the Assessment Centre.

Psychometric Assessments

• Deliver end-to-end psychometric assessments, including the administration, scoring, interpretation, report writing and feedback on assessments to Line Managers and applicant/candidates within agreed turnaround times and per HPCSA guidelines.
• Based on assessment outcomes and the job profile requirements, make recommendations to assist with the recruitment or talent selection process.
• Drive the deployment of assessments and align with various other OD projects, i.e., re-evaluating the appropriateness of the battery used in line with business requirements.
• Implement and provide input on the Assessment Policy and Procedures to align with best practices with relevant HPCSA and SBV policies and procedures.
• Combine technology and assessment methodologies to design and develop assessment solutions and processes according to best practice principles.
• Conduct research projects to demonstrate the validity, reliability, utility and applications of different assessment batteries.
• Provide SME input and guidance throughout various stages in the project lifecycle.
• Content creation/ support in creating proposals, materials and responsibility for defined work packages.
• Keep up to date with changes in assessments and psychometric batteries, and recommend changes based on their impact on the business.

Project Delivery

• Drive the implementation of projects, in collaboration with all relevant internal and external stakeholders, according to business needs and objectives, which include:
• Identification, design, planning and execution of OD projects aligned with the vision and mission of SBV while considering the various technologies, assessment, and OD methodologies to be used to assist in operational effectiveness in the organisation.
• Monitor progress on projects, track the project implementation’s effectiveness and address gaps/risks at various milestones during the project.
• Following the handover to HR team/s, provide Subject Matter Expert (SME) guidance to business units on Business as Usual (BAU).
• Collaborate with HR teams and businesses to determine and develop programs/interventions to address identified gaps in line with the OD frameworks.
• Partner with stakeholders in initiating and improving the effective delivery of HR and business solutions while integrating and sharing best practices.
• Execute the relevant change initiatives as approved and apply change management to new OD projects.
• Provide support on Change Management initiatives for the OD projects and, where necessary, drive change management initiatives within the OD framework.
• Provide input and assistance to the Organisational Design Manager on creating project road-maps to support OD and HR initiatives.

Job architecture

• Job analysis and profiling:
  • In collaboration with business and regional HR team/s, conduct job analysis and develop or update job profiles for new and existing positions.
  • Accountable for the correct application and use of the job profile template and, where necessary, deliver training to HRBPs on the use.
  • Manage and maintain a job profile library; updated job profiles are uploaded and updated on the relevant systems.
  • In collaboration with the HRBPs, extract and create performance appraisal scorecards (PPAs) based on the completed job profiles.
  • Provide subject matter expert (SME) guidance on job analysis and profiling and performance appraisal compilation and deliver training to HRBPs.
• Job grading and evaluation:
  • Actively participate and provide input in the job grading and validation committee meetings.
  • Provide clarity regarding job profiles within the organisation.
• Competency framework:
  • In collaboration with the OD manager, define and design job families and align them to the competency framework.
  • Support the design and implementation of an organisation-wide Competency Framework and Library.
  • Conduct research into the relevant competencies required per role and define a competency map.
  • Provide input and support for creating customised interview guides aligned to the Competency Framework.

Performance Management 

• Provide SME guidance to Line Managers and HR regarding the principles and application of PM policies and processes.
• Review and recommend improvements to the PM Policy, procedures and processes.
• Provide support to the OD manager regarding the PM methodologies, revisiting the current methodology for fit for purpose and implementing through thorough investigation a new PM methodology for the SBV group (incl. SA, Nam and Lesotho).
• Analyse performance data regarding trends in business, providing recommendations where necessary (i.e. review in methodology, training, interventions etc.)
• Research and remain up to date on all the latest performance management trends.
• Develop/ Review training resources to support business in performance management.

Talent management and Succession Planning

• Provide support and input to the OD Manager with regard to the talent management and succession planning frameworks.
• Monitor and evaluate the effectiveness of the frameworks, providing recommendations for continuous improvement.
• Research and identify appropriate assessment batteries aligned to talent management requirements.
• Manage the end-to-end assessment process for talent management.
• Provide input into developing and updating the Talent Management toolkit and supporting documents.
• Support in the design of talent management review metrics to determine the ROI of development initiatives.

Stakeholder Management

• Support stakeholders in delivering organisational design services, initiatives and project road-maps to support the business in achieving goals and strategy.
• Develop/ provide recommendations and implementation assistance, where necessary.
• Provide SME support to employees and HR Team/s by responding to queries on OD related initiatives and principles.
• Attend and provide inputs and insights in the various forums to roll out strategic SBV projects.
• Liaise and partner with external service providers on Psychometric Assessment and OD support required.

Change and Culture Ambassador

• Lead from the front as an ambassador and executor of change initiatives such as embracing transformation and being an inspiring and ethical leader.
• Motivate, direct and influence employee behaviour to achieve business goals during critical business periods to ensure
• continuity to operations.
• Drive the SBV values while inspiring confidence and generating excitement, enthusiasm, and commitment toward the mission.
• Drive a clear and consistent message/narrative on a case for change to the initiatives that focus on reconfiguring the business functions to secure buy-in and allay anxieties across the business.
• Initiate and lead a culture of performance-driven output through shared purpose, vision and values.

Requirements

• 3 years’ working experience within a senior psychometrist role, providing feedback at all levels; of which, 1 year implementing projects. 
• Knowledge of Human Resources Management processes and practices.
• BA/ B Com degree: Human Resources/Industrial Psychology
• Post graduate qualification (Hons or Masters) in Industrial Psychology
• HPCSA Registered Psychometrist / Industrial Psychologist

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Description

• Provide support to SBV Cash Centres on forecasting and planning activities.
• Manage Strategic relationship between SBV and Industry Administrator.
• Manage the development and enhancement of planning skills at cash centres.
• Coordinate the change management requirements through support to Cash centres during roll out phases of system changes impacting forecasting and planning.
• Provide training and support to the SBV cash centres on all planning and forecasting activities. Manage adhoc requests from Industry Administrator and make decisions on applicable Cash Centre activities to drive delivery of approved requests.

Responsible for providing various reports & statistics.

• Compile & generate monthly and quarterly reports including graphs for various meetings
• Track and capture settlement outages and incidents, and report on Operational queries resolved.
• Lead monthly SLA sessions with Industry Administrator and SBV Cash Operations
• Compile reports to highlight trends and links to adherence or non-adherence to agreed SLAs with Industry Administrator and distribute to stakeholders.
• Track of all activities which could result in penalties from the SARB and provide feedback to all concerned stakeholders.
• Provide unsorted notes and coin management information for use by Divisional Manager, Industry Specialist, Head Business Support and General Regional Managers on a monthly basis.
• Provide adhoc report requirements to aid Divisional Manager or Industry Specialist in Industry/ client engagements as and when required.

Responsible for continuous improvement and analysis on issues impacting SBV planning activities.

• Manage the relationship between SBV Cash centres and Industry Administrator planning teams for feedback and solution enhancements.
• Review and update SLAs and standard operating procedures for collaborative forecasting and planning with Industry Administrator, as and when required.
• Report on planning effectiveness and alignment linked to settlement outages and failures as well as alignment to industry standards.
• Lead solution development efforts that best address SBV and Participating Bank needs.
• Facilitate training of Cash centre staff and support centres with training linked to changes on systems (ISA, Trinity etc.) linked to forecasting and planning activities
• Prepare and draft documents for the Learning Academy to implement formal training linked to system changes.

Coordinate and provide input on business planning reviews.

• Provide input into strategic planning engagements linked to long term demand trends as well as capacity strategies.
• Provide input on demand and capacity planning for period under review (Notes, Coin & CIT)
• Identify possible supply issues and communicate such to stakeholders (SBV Cash centres and Industry Administrator)
• .Buffer layer for capacity impact due to changes and cancelations to be dealt as escalations with resolution between parties involved on a daily basis.
• Review of SBV system cancelation requests linked to planning changes or cancelations and provide Cash centre with guidance as well as One Time Pin (OTP) required to cancel transactions
• Manage and administrate the SBV system cancelation process inclusive of user setup and changes
• Coordinate coin planning function at a central level for secondary coin movements on a daily basis
• Coordinate unsorted note function at a central level for oversight on inter centre movements with ratification from Divisional Manager Cash Processing and Head PMC.

Provide guidance and support linked to PCH rule adherence in the SBV Cash Centre environment.

• Manage queries linked to Payment Clearing House (PCH) rule adherence.
• Resolve disputes linked to PCH rule adherence and provide feedback to Industry Administrator for communication with participating banks. Submit float adjustment documentation to the Industry Administrator on a weekly basis.
• Train and guide the SBV Cash centres on PCH rule adherence.
• Liaise with Industry Administrator to identify centres that are not complying to PCH rules
• Perform regular Payment Clearing House audits and address non-compliance with Cash centre until resolution.

Perform adhoc projects and Support.

• Support to Float and Administration Specialist with Industry Administrator engagements as well as attending to Float calculation requirements, etc. Live the organization culture within one’s center.
• Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission. Provide leadership to employees within the organization, creating a winning culture and high morale Lead as an Ambassador and executor of Change
• Act as a change champion in periods of change to ensure continuity to operations.

Requirements

• With qualification: 4 years’ experience in Business Support Role, Business Management Role or Cash Centre Planning Role
• Without qualification: 6 years’ experience in Business Support Role, Business Management Role or Cash Centre Planning Role.
• Cash centre background or experience in accounting role with cash processing industry
• Expert knowledge on SBV and or Bank cash centre operation procedures and policies
• Experience in managing float and inventory holdings
• Accounting systems will be advantageous

Minimum requirement: Education

• National Diploma/Degree in Financial or Business Management qualification or Industrial Engineering qualification OR Matric with extensive experience in a similar role.