Job Vacancies at SIG Labour & Associates

MAIN PURPOSE OF JOB:

• To ensure maximum units sold each month with maximum profit. 
• The outcome of performing the duties below will be considered successful under the following conditions:
• Customer Satisfaction (QCSI).
• Generate profitable business in terms of set targets/budget/forecasts.
• Understand and meet/exceed client expectations/needs/requirements.
• Targets reached.
• Benchmarked to other dealerships.

MAIN JOB FUNCTIONS:

• Attend to customer queries and complaints proactively.
• Attending to customers on the showroom floor and attend to general telephone queries, timeously.
• Support existing clients with service-related requirements.
• Do administration timeously and accurate, meet deadlines.
• Follow up on referrals.
• Prepare and get vehicles ready for delivery timeously.
• New motor vehicles.
• Conduct after sales service.
• Conduct demonstrations, client feedback.
• Prospect new customers.
• Cross departmental disciplines.

EXPERIENCE AND QUALIFICATIONS:

• Sales Experience. – 3 years in the Motor Industry.
• Computer Literate.
• Fluent English.
• Divers License.

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MAIN PURPOSE OF JOB:

TO CARRY OUR SALES WITHIN THE DEPARTMENT AS A “SELLING SALES MANAGER”

• The main purpose of this position is to supervise a well-organized and profitable New and Used Car department.
• The above outcome will be considered successful under the following conditions:
• Professional, knowledgeable, and competent staff.
• Timeous service, meeting / exceeding client requirement / expectations.
• Follow up systems and processes.
• Profitable business, i.e., target within budget.
• Harmonious relationship between departments.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to: Dealer Principal
• Responsible for: Sales Staff, Drivers, and Cleaners.
• Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.

LIMITS OF AUTHORITY:

• Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts. 
• Authority to proceed on credits sales applications and determine discounts within agreed limits.

MAIN JOB FUNCTIONS:

• Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performance and targets, allowing all staff to give input in matters, discuss CSI results and action.
• Control all costs as per budget.
• Control debtors by achieving set turnaround time.
• Do financial, productivity and sales reporting accurately, timeously in order achieve expected norms and standards.
• Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
• Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
• All facilities operate in terms of risk management standards, by doing physical checks.
• Ensuring that sales executives are competent and that they receive appropriate training when needed.
• Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers’ marketing approach.
• Managing Lost Leads.

EXPERIENCE, QUALIFICATIONS AND TRAINING:

• Management and marketing skills, knowledge, and experience.
• Ability to manage and administer a department, to provide organization systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.