Job Vacancies at Unifi Group

Purpose of the role

• The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time. 

Responsibilities 

• Handle inbound and outbound calls with warmth, clarity, and confidence
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for
• Resolve queries with empathy and urgency and own the problem until it’s fixed
• Handle complaints with empathy, resolving them with urgency and dignity
• Contact clients of outstanding accounts and help find repayment solutions that work
• Monitor repayment schedules and follow up consistently to keep accounts on track
• Maintain accurate, up-to-date client records in our systems
• Responding promptly to client and with the same standard every time across calls and written channels
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

Requirements

• Matric qualification required; a qualification in Banking, Finance, Business, or a related field is advantageous.
• At least 1 year of experience in a customer-facing, sales, retail
• Comfortable with basic financial and credit concepts 
• Strong written and spoken communication skills in English
• A client-first mindset. You help people with care, urgency, and dignity
• Calm, patient, and practical when things get busy with a "let's get it done" attitude 
• Target-driven and hungry to grow.  You hold yourself to a higher standard 
• Self-organised, reliable, and able to manage your own workload 
• Comfortable following set processes and systems accurately

Remuneration 

• Basic salary with great monthly performance incentives

Closing Date 12 November 2026

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Why this role matters

• You make sure Unifi’s group numbers are right and our reporting keeps getting better as we grow. You’ll work closely with finance teams across Africa, getting into the details, questioning how we do things and helping solve problems.You’ll make our reporting, systems and controls simpler, more consistent and more automated, so Finance can scale with Unifi.

What you will own 

• Group reporting: Review monthly, quarterly and annual consolidated accounts and financial statements, working with country finance teams to keep reporting accurate, consistent and on time.
• Technical accounting & valuations: Work through complex IFRS matters, recommend practical accounting solutions and perform quarterly group valuations, including investments, impairments and the loan book.
• Year-end audit: Work with external auditors and country finance teams to resolve queries, keep the audit moving and get everything signed off on time.
• Finance systems & NetSuite: Own NetSuite administration and finance integrations, improving systems to make financial reporting and day-to-day work easier.
• Finance processes & controls: Design and improve practical controls, processes and tools that help country teams close accurately and on time, without unnecessary admin.
• Planning & group projects: Support Group FP&A with budgeting, forecasting and variance analysis, while helping move group reporting projects forward.
• Supporting country finance teams: Share knowledge and provide practical training to help country teams use finance systems, apply accounting standards and follow processes consistently.

What you will bring

• Registered with SAICA as a CA(SA).
• At least 2 - 5 years’ post-articles experience.
• Hands-on group reporting and consolidation in a multi-entity, multi-currency business.
• Solid IFRS knowledge, and the confidence to defend your position with auditors and senior finance leaders.
• The ability to see what’s happening in the business and how it shows up in the numbers.
• Some experience with NetSuite, Oracle or a similar ERP, especially administration or integrations is advantageous.
• Willing and able to travel to one of our teams in Africa at least twice in a year.

 Closing Date 30 November 2026

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Purpose of the role

• Lead and deliver the group wide learning and development agenda that builds capability, supports growth and enables employees to perform at their best through impactful, practical and scalable learning solutions.  

What you will own 

• Group learning agenda: Help shape and execute the learning strategy.  
• Learning analysis:  Ensure capability gaps are identified and close them with appropriate learning solutions.
• Learning design and delivery:  Own the design, development and facilitation of all learning at Unifi e.g. induction, role specific pathways, change enablement, culture initiatives, behavioural competencies and management training.
• Learning that sticks: Ensure all learning programs and initiatives are fit for purpose and result in real business outcomes through practical on the job application.  New knowledge, skills and behaviours should show up every day.
• External learning that earns its place:  Own how and from whom we buy external training, from procurement to managing quality of execution.  Hold providers to high standards and measurable outcomes, review regularly and stop working with partners that don’t deliver.
• High performing L&D team: Lead the L&D team across the group.  Set high standards, grow their capability and deal with poor performance quickly.
• Learning management system:  Own the learning management system end to end: procurement, set up, user experience and data.  Make it simple and track system performance against expectations.  Work closely with the HR Systems domain lead on enhancements, bug fixes and integration with other systems. 
• Simple and scalable L&D processes:  Build and run the processes that make L&D work the same way across the group.  Set clear standards for quality, version control and turnaround times so learning gets out fast and stays up to date. Keep everything as simple as possible, with no red tape and nothing that slows the business down, and keep improving how we work as we grow. 
• Learning reporting that drives decisions:  Own all learning reporting across the group through regular, easy to read reports and dashboard reporting. Make our learning data the single source of truth, and turn the numbers into clear insights and recommendations, not just figures on a page. 
• Make learning count:  Show the return on every learning investment. Agree success measures with the business before we build, set a baseline, and track the impact on behaviour, performance and business results.  Know the cost per learner and per programme, compare building with buying, and show leaders what they get for every rand, shilling and kwacha we spend. Double down on what works, and stop what doesn’t. Fail forward fast. 

What you will bring

• A degree in learning and development, instructional design, HR or a related field.
• 8+ years experience in a similar role leading L&D across different markets.
• Experience designing, delivering and measuring high impact creative learning solutions beyond the classroom, including blended, digital, social and on the job learning, that make learning practical, engaging and effective.

How you show up

• Keep It Simple. You turn complex capability needs into clear priorities and learning that people can use straight away.
• Fail forward fast. You’re curious, creative and happy to challenge traditional training. You pilot, learn and adapt quickly rather than overdesigning.
• Client first:. You understand how Unifi makes money and serves clients. You spend time where the work happens, from branches and call centres to head office, and you connect learning to what our people and clients actually need. 
• Bring out the best in people.You set high standards, coach your team and help others grow through honest feedback, stretch and real opportunities to learn .
• Leading self: You lead with maturity, vulnerability, managing your own energy and consistently hold yourself to high standards.
• Leading others: You drive by setting clear expectations and holding others accountable, you know your team and build trust, you make people proud to be part of the Unifi story and you give people the training and feedback they need to develop and perform.

 Closing Date 30 November 2026