Jobs at Amazon

DESCRIPTION
Job summary

• Do you want to directly influence the future of some of the most successful products in cloud computing? Come join Amazon Web Services Finance! Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and organizations in over 190 countries around the world. Launched in 2006, Amazon Web Services officially began offering developer customers access to web services – now widely known as cloud computing – based on Amazon’s own back-end technology platform.
• On the AWS Finance team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class support is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for analytics and accountability, setting high standards, and razor-sharp accuracy. We take working hard, having fun, and making history seriously and you should too!
• We provide end-to-end financial support driving AWS to be the low cost provider in Cloud computing and leader in customer experience. This includes supporting business owners in building, operating and innovating our Cloud datacenters. We support operations, business development, and engineering. You should be passionate about producing financial analysis enabling management to make breakthrough decisions, drive cash flow, and ultimately delight our customers.

We are growing rapidly in existing regions as well as expanding into new regions. As a member of this team, you will work with regional AWS leadership to:

•  Serve as the key business partner working directly with regional AWS management and other internal stakeholders to provide financial recommendations
•  Report weekly and monthly financial and operating metrics
•  Manage the financial planning process. Model, analyze and forecast metrics that drive budgeting, forecasting and business decisions
•  Be an integral member in the monthly financial close process and perform ad-hoc projects and analysis as needed
•  Analyze business results for key takeaways to achieve business objectives
•  Monitor compliance with controls and systems, and developing new processes to support the fast-growing, global AWS business Preparing detailed financial models for business segments, drive business initiatives, and identify, implement, and deliver key operational efficiencies

BASIC QUALIFICATIONS

•  Bachelor’s degree from an accredited university in business or finance field
•  BA/BS + 5 years of relevant experience in finance field preferably in operational finance
•  Technical and financial knowledge, including understanding of internal control requirements and accounting principles
•  Experience in financial modeling and reporting skills using Excel
•  Experience with Oracle, Essbase, TM1 and similar tools
•  Solid business judgment and controllership focus

PREFERRED QUALIFICATIONS

•  MBA degree
•  SQL experience
•  Excellent communication and organization skills
•  Ability to manage multiple tasks at once and a work ethic based on a strong desire to exceed expectations
•  Excellent attention to detail, strong problem solving skills, the ability to deal with ambiguity, and work successfully and effectively on cross-functional team
•  Self-starter with strong analytical skills and decision-making capabilities
•  Ability to work in a team-oriented environment, often cross-functionally

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.

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DESCRIPTION
Customer Support Specialist - Kindle Direct Publishing
Overview:

• Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.

Responsibilities:

•  Process and Respond to emails received from publishers in English and German
•  Respond to queries sent to the KDP forums
•  Investigate payment concerns brought up by customers
•  Route legitimate payment concerns to Accounts Payable
•  Reprocess stuck books through the system
•  Route issues and bugs that need engineering expertise to the development teams
•  Remove content as they are identified by the QA team
•  Notify vendors that their content has been removed
•  Maintain and improve a knowledge base with unique vendor requests and their solutions
•  Work on developing canned responses for common questions
•  Work with operations manager in documenting process flows

Requirements:

•  Must be fluent in German and English in written and verbal communication
•  Must be eligible to currently live and work in SA
•  Additional computer skills certifications in web technologies are preferable.
•  Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
•  Experience in a technical support process, especially for web enabled software products or services is highly preferred
•  Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
•  Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
•  Basic familiarity with web technologies and html is highly desirable
•  Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
•  Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

BASIC QUALIFICATIONS

•  Excellent written and verbal communication skills.
•  Demonstrated experience of 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
•  Fluent in German and English

PREFERRED QUALIFICATIONS
Requirements:

•  Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
•  Experience in a technical support process, especially for web enabled software products or services is highly preferred
•  Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
•  Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
•  Basic familiarity with web technologies and html is highly desirable
•  Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
•  Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
•  Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

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DESCRIPTION
Come join our creative team of software developers dedicated to EC2 and its customers. Join us in building the next generation Control Plane service platform that runs the Amazon Elastic Compute Cloud (EC2) web service.

Our platform handles a significant load of Internet traffic generated by internal and external customers that build their platforms on EC2. On any given day we use Java, Kotlin, Python, Ruby as well as various Native AWS services and Amazon-internal tools. We don't expect you to be an expert in, or know all these technologies listed, but we do expect you to be excited to learn about them. As an experienced engineer in this team, you will play a committed role in developing high quality software designs & solutions to our often complex problems.

Our team is dedicated in supporting new team members with a welcoming inclusive approach. We are a team that strives to grow each other in our careers through mentoring. Our team invent, design and build software that is stable and performant. We write and support code that is easy to understand with solutions that are pragmatic. We do this by keeping a high bar in code reviews that we take seriously. We believe good code reviews raise quality and a mechanism to instill high standards for growth.

We care about career growth. We follow a DevOps model and we try and assign projects and tasks based on what will help each team member develop into a more well rounded engineer that will enable them to take on more complex tasks in the future. As an Amazonian, you’ll enjoy interacting with some of the most talented engineers in our industry through breakfast talks and demos, internal communities and extensive training material that span all aspects of our business. Engineers in our teams have a strong sense of ownership and drive to innovate and have resounding impact in how we develop and deliver software at such a large scale.

This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.

We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us.

BASIC QUALIFICATIONS

•  Degree in Computer Science or related field, or equivalent working experience
•  3+ years of industry experience in a software development environment
•  Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
•  Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang or other

PREFERRED QUALIFICATIONS

•  Demonstrated ability to achieve stretch goals
•  Expertise in delivering high-quality, innovative applications

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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DESCRIPTION

• Kindle Direct Publishing is Amazon's e-book publishing division launched in November 2007, concurrently with the first Amazon Kindle device. Amazon launched Kindle Direct Publishing (KDP) to be used by authors and publishers, to independently publish their books directly to the Kindle Store

About the Role

• The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.
• This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.

BASIC QUALIFICATIONS

•  Fluent in English in written and verbal communication
•  1-2 years of work experience in a Customer Service or Contact Centre environment.
•  High School Diploma OR relevant NQF level qualification
•  Computer literacy (Excel, Word, PowerPoint, Outlook)

PREFERRED QUALIFICATIONS

•  Previous Amazon Customer Service experience
•  Comfort and experience with the use of technical and payment tools/systems
•  Experience working with KPIs and SLAs
•  Ability to work in teams where team members are in different locations and belong to different cultures.
•  Ability to work in changing environment
•  Flexibility
•  Prior experience in process improvement initiatives or Six Sigma

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DESCRIPTION
Come join our AWS recruiting team where you will have a broad scope in technologies, businesses and exciting initiatives to support. The Utility Computing Talent Acquisition Team for EMEA supports the technology/software development teams that build the software, applications and solutions that power EC2 and other web services. The broader team supports 22 locations throughout the region with main sites in London, Berlin, Dublin, Cape Town, Amsterdam and Gdansk.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members. The team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge and is inclusive. Team members are encouraged to mentor and coach less experienced members to ensure we grow and develop our ever evolving. Team members take extra care to assist new members to realize their full potential and growth.
• We care about your career growth. We try to assign projects and tasks that would be best suited to a recruiter to display their strengths. We work closely with each team member on improvement areas and ensure steady growth to take on more complex/challenging tasks in the future.

Inclusive Team Culture

• Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We hire at a pace and scale not often seen and we get to do it in an inclusive and welcoming culture that we try to cultivate every day. We’re looking for a new team member who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.
• The successful candidate will play a critical role in the provisioning of a full life-cycle recruiting service to our Amazon Web Services businesses in South Africa and across EMEA, ensuring that candidates are recruited in a timely, efficient and cost-effective manner that meets the ongoing needs of a rapidly growing business.
• Responsibilities include: pipeline generation through passive sourcing and other channels, business reporting and stakeholder partnership, building attraction strategies, improving interview processes, negotiating offers and mentorship of junior team members.

You will love this job if you are someone who:

•  enjoys partnering with hiring managers to build effective sourcing, assessment, and closing approaches
•  is a subject matter expert in innovative candidate pipeline generation, including passive sourcing and other channels such as employee referrals, networking leads, events, conferences
•  thrives at providing a great candidate experience
•  knows it is difficult, but approaches each day as a new opportunity to find that “unicorn” for the job at hand
•  can take big projects, break them down into manageable pieces, and deliver results
•  challenges the status quo and approaches every day as if it was “day one”
•  is a natural leader that enjoys taking others along on the journey
•  is passionate about technology and has a natural curiosity to learn more about the roles you recruit for and the products/technology the teams you support build

BASIC QUALIFICATIONS

•  Bachelor’s Degree or comparable years of applicable recruiting experience
•  Adept at managing a full life-cycle process
•  Skilled at passive sourcing and candidate pipeline generation through multiple channels
•  Experience working with CV databases internet search tools
•  Skilled at partnering with hiring managers to build effective sourcing strategies
•  Strong customer orientation with the ability to communicate with candidates and business leaders at all levels
•  Experience leading, mentoring, or managing other recruiters and developing big picture business partner strategies for yourself and others
•  Experience using data to drive decisions and build business cases when appropriate
•  Excellent verbal and written communication skills in English

PREFERRED QUALIFICATIONS

•  Experience hiring software engineers other similar technical roles
•  Excellent negotiation skills
•  Self-sufficient able to work with little direct supervision
•  Good understanding of products
•  Experienced driving candidate sourcing initiatives using search engines, deep-web Boolean searching, engineering social networks, etc.
•  Experienced at driving Social Media campaigns and organizing event hiring such as industry conferences, MeetUp group hiring or other unique methods
•  Have previously managed and prioritized multiple searches, projects and client relationships

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.