Jobs at Amazon

• As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees

Key job responsibilities

• This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory

Basic Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)
• Experience supporting through various channels (on-premise)
• Proficiency supporting office productivity applications ( Outlook, Word, and Excel)
• Experience using a ticket system for customer service requests
• Experience with PC imaging
• Experience with hardware troubleshooting (Client/Sever, Network equipment)
• Proficient in English

Preferred Qualifications

• Knowledge of basic network troubleshooting
• Understanding of the basic concepts of Information Systems security
• Experience providing IT support in a medium to large sized company
• A demonstrated willingness to learn and apply new technology
• Ability to identify and proactively resolve or escalate issues

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• We are looking for a talented lawyer to support our growing South Africa Consumer Business as part of Amazon's Legal Department in South Africa. As Corporate Counsel, you will work closely with our business teams to create and launch innovative new features, programs and services for Amazon. This is an exciting part of our business where you will support your clients on a broad range of commercial legal matters and prepare and drive strategic decisions in a complex legal environment. You will work directly with the Consumer business teams, providing day-to-day advice, serving as lead counsel for South Africa on new innovate programs and business models, analyze new legislation, and manage contacts with authorities. You will be part of a broader team and work closely with our business lawyers across emerging countries/regions such as India, Middle East, Latin America and Asia Pacific.
• This position requires great judgment and common sense, the ability to find pragmatic solutions in an ambiguous environment, as well as strong written and verbal communication skills.
• We are looking for candidates who are innovative, progressive, extremely hands-on, and customer-obsessed professionals with a good commercial understanding.

Key job responsibilities

• Providing legal advice on a wide range of topics including general eCommerce, consumer protection, competition, compliance and regulatory matters.
• Day-to-day interaction with business clients, business lawyers and tech-teams.
• Outside counsel management.

Basic Qualifications

• 7+ years of legal experience
• Experience in commercial transactions
• Fully qualified lawyer with outstanding academic qualification
• Excellent English language skills including the ability to draft and negotiate contracts.

Preferred Qualifications

• Experience of a mix of corporate law firm and in-house work
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
• Excellent interpersonal and communication skills and the ability to act as business partner to internal clients.
• Interest in technical innovation for customers.
• Familiarity with online services and the legal and regulatory environment in which they operate.
• Hands-on experience in responding to authority requests and compliance related disputes.
• ild relationships with attorneys and business clients at all levels throughout the organization.
• Highest standards of ethics and professional integrity

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Description

• At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating a positive employee experience and offering the best HR advice on people matters.
• They operate independently and are seen as subject matter experts, having deep knowledge in local programs, processes, and policies. They offer strong, credible and compelling advice to business leaders on how to manage their team. They are committed to collaboration with multiple HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees in across the region.
• Managers collaborate using different communication channels with the HR Regional Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters.
• The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Regional Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.

Key job responsibilities

• Performance Management: Work with people managers through performance management cases. Analyze data and trends on Employee Relations and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues.
• Employee Relations: Support relevant ER processes, including disciplinary & performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries. Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal department. Support the leaver process and partner with the managers Review local policies and processes in order to ensure that they are fit for purpose.
• HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
• Change Management: Manage employees’ programs and support managers and HR leaders to drive improvements in employee experience. Provide support to HR Business Partners and the business on change initiatives

Basic Qualifications

• Bachelor's degree
• Experience in human resources
• Speak, write, and read fluently in English
• Strong communication skills
• Solid Labor Law and ER knowledge of South Africa
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

• Experience translating business strategy and goals into optimal HR processes that are scalable, simple, customer-focused and adaptable to unique and changing business needs
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
• Thrives in a high-pressure environment and able to manage multiple simultaneous priorities
• Possesses intellectual curiosity; brings insight into the team & business.
• Experience working in a highly matrixed organization Project management and execution skills.