Jobs at AVBOB South Africa

Description

• We are looking for a dynamic social media designer to be responsible for designing and posting original content on online platforms. The responsibilities of a social media designer include posting content on social media, designing graphic material, and attracting consumers via social media.
• You will be tasked with creating visually captivating and complete content tailored for the diverse social media platforms. The role of a Social Media designer merges creative design proficiency with insight into social media trends and strategies, aiming to generate engaging content across social media platforms.
• To be successful as a social media designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch social media designer should be computer literate, highly organized, and able to work with little direction.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Together with the Senior Graphic Designer, develop creative concept and visual design that align with the brand identity and messaging goals.
•  Collaborate with the Social Media team to brainstorm and execute content ideas that drive engagement and brand awareness.
• Design graphics, images, video’s and other multimedia content for the social media channels for approval by the various department Managers within AVBOB.
• Optimise content for the different Social Media platforms, considering factors as image dimensions, video lengths and the best practises for each platform.
• With the assistance of the Senior Graphic Designer ensure the consistency in visual branding across the social media platforms and keeping these designs within the AVBOB Corporate Identity and visual language.
• Keep up to date with the social media trends, design techniques and platform update to continuously improve content quality and effectiveness.
• Analys performance metrics and user engagement data and implement improvements in the content strategies that are approved by the various departments within AVBOB.
• Work closely with other departments to create visual content for the various AVBOB incentives and campaigns.
• Stay informed about the copywrite laws, usage rights and permissions related to using images, videos and other content in social media posts.

Requirements

• Bachelor’s degree or industry relevant qualification would be an advantage.
• A minimum of 2 to 3 years’ experience in social media design and visual graphics.

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Description

• We are looking for a highly organized candidate with good numerical skills for the position of Senior Clerk: Assets.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Audit reports

• Print all audit reports received from auditors and asset modification folders.
• Capture data into the system.
• Investigate shortages and report on anomalies.
• Compare audit reports with the current asset register for validation.
• Timeous processing of Audit reports.
• Accurate capturing of information, ie compliance to policy and procedure.
• Details captured accurately on spreadsheets

Complete asset modification forms 

• Check the asset modification forms received from Area Managers, accuracy and signature.
• Follow up on asset modification forms re-submitted to Area Managers for corrections.
• Ensure that asset modification form is submitted to the Finance department for asset register corrections.
• Follow up with the finance department that corrections are made, resolve any issues that may arise.
• Check the assets register to get confirmation once changes are done.

Asset write offs

• Assets to be written off, instructions must be received in writing.
• Details captured accurately in spreadsheet.
• Adequate follow up on outstanding information, ie: reason/motivation etc.
• Write offs must be approved by the Area manager and Fleet/ITC/Fixed Property Manager.
• Ensure all written-off/stolen equipment is replaced, information to be mailed to procurement clerk in the relevant departments.

Vehicle Audit Control

• Maintain accurate records of audit reports for vehicles.
• Monitor all system changes that are made.
• Report any discrepancies between systems (all systems).
• Keep track of written off vehicles and ensure that all systems are amended. accordingly (scrapped/write offs).

Transfer of Assets

• Transfer of assets must be done timeously (Furniture/Equipment/Vehicles/IT Equipment and Fixed Property assets).
• Ensure all systems are aligned.
• Follow up on all outstanding asset modification forms.
• Manage transfers and track progress via timeline.
• Accurate record keeping.

Manage the disposal of written off/scrapped, equipment, furniture

• Ensure accurate and timeous communication to all relevant branches/provincial office of written off assets after asset register has been amended.
• Monitor disposal of equipment and furniture by the branches, with confirmation from agents that written off assets has been disposed off.
• Update spreadsheets with accurate information.

General office administration

• Record keeping on all outstanding asset modification forms.
• Proactive problem-solving issues pertaining to delays and obstructions.
• Update the necessary systems with the relevant information – ie: spreadsheets, systems.
• Adequate follow up on queries.
• Ensure all necessary documents are received as per policy and procedure, ie registration documents: NCO or de-reregistration certificate for vehicle write offs.
• Handle queries from branches.
• Ad-hoc duties, pertaining to any once off projects or instructions from department head, Accountant and manager.

Reports

• Submit reports on outstanding asset modification forms monthly.
• Maintain reports.
• Report to all stakeholders: ie Fleet/Fixed Property/ITC and Area. Managers/Agencies.
• Monthly reconciliation on all vehicle inspection forms' reconciliations from agencies.
• Monthly Reconciliation on  vehicle inspections sheets from agencies.

Requirements

• Grade 12
• 3 Years fleet and/or office administrative management experience
• Computer literate
• Time management
• People Skills (Interpersonal skills)

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Description
ACHIEVE STRATEGIC OBJECTIVES

• Analyse the province’s strategic plan and create and execute a short- and medium-term regional sales, marketing and operational plan for the agencies under control.
• Collaborate with the Provincial Manager: Funeral Service to develop the integrated marketing and operational plans for the areas of responsibility, to operationalise and execute the province’s business plan.
• Create and implement plans to achieve the targeted conversion rate for fund funerals in the region.
• Create and implement plans to achieve the sales target for private funeral and tombstones within the region.
• Submit monthly progress reports on the achievement of the set objective as per the plan and any changes that were made to the plan.
• Identify inclusive of the financial implications, recommend business opportunities and innovative ways to improve current business practices and processes.
• Achieve the annual targets with regard to productivity, client services, profitability, etc for the region.
• Evaluate performance of the region by analysing and interpreting data and metrics.
• Ensure all agencies under your control meet the set targets and take corrective actions should the targets not be met.
• Ensure that agents and their staff members selling our insurance policies are properly accredited.
• Achieve the business split for Funeral Services between Private, Fund, and contract business\

CUSTOMER SERVICE

• Actively participate with management and all relevant stakeholders in the process of developing and improving relationships so objectives are met.
• Attend funerals and oversee funeral arrangements to ensure the delivery of high-quality service and proper client care.
• Execute the customer service strategy to ensure that the objectives for customer service are met.
• Engage continuously with internal and external key stakeholders.
• Ensure good cooperation between the different departments in the region, such as insurance, funeral service and senior citizens and that all these stakeholders are involved in marketing activities
• Work closely with the senior citizen’s liaison consultant to increase market share in facilities that care for the aged.
• Utilise community Involvement funds effectively to create relationship and build trust with communities in the region.
• Investigate and resolve complaints that are escalated.
• Proactively build strong commercial relationships agenda with key stakeholders within business sources to increase funeral sales.
• Attend, manage and assist to execute high profile funerals.
• Achieve the targeted NPS and CSAT scores which are used to measure customer satisfaction.

FINANCIAL MANAGEMENT

• Ensure financial soundness of the province through profitability and cost control, Asset Efficiency, and optimisation.
• Compile a capital budget for revision by the Provincial Manager for the region that addresses vehicle, furniture, equipment, computers, telephones, and other ICT equipment, and fixed properties requirements.
• Ensure that all funeral agencies are profitable, and expenses are within budget.
• Manage the stock levels of coffins, wreaths, and other products offered at AVBOB Funeral Service Agencies
• Manage stock levels and, effective utilisation of the fleet and other assets
• Plan and implement effective cost-saving measures.
• Ensure that policy and procedures of financial transactions and management are met.
• Manage the ratio expense versus income in the region.
• Analyse and control funeral service expenditure within the region in line with the annual budget.
• Monitor and report on variances and remedial action implemented/to be implemented, where this is required.

RESOURCE MANAGEMENT

• Create world-class infrastructure to stay relevant in a highly competitive world, expand and maintain existing infrastructure to the benefit of customers and policyholders
• Allocate resources and optimise infrastructure to effectively respond to market demands and operational priorities.
• Ensure that newly opened offices are meeting the set sales objectives.
• Ensure that the Company’s infrastructure (buildings, equipment, vehicles, stock, etc.) are maintained to the prescribed standards and standard operating procedures and attend accident committee meetings when a vehicle in the region was involved in an accident.
• Conduct regular stock counts to ensure accurate inventory management and report any discrepancies.
• Ensure that adequate infrastructure is in place at all agencies to serve customer needs.
• Conduct regular asset counts and report any deviations to ensure accuracy, compliance, and operational efficiency.

HUMAN RESOURCE MANAGEMENT

• Create an effective and successful team through open discussion, coaching and mentoring.
• Maintain a sufficient pool of Assistant Agents in training to support future workforce needs.
• Ensure that all agencies have signed performance contracts in place, aligning their objectives with the AVBOB goals.
• Oversee the development and implementation of development plans for funeral agents and their staff to ensure increased sales and high levels of customer service.
• Ensure that all agencies are adequately staffed to meet all operational and business requirements.
• Ensure that all the non-compliance and non-performance issues of agents are identified and that the required legal steps are taken to ensure compliance to the SLA.
• Regularly communicate regularly policies, practices strategies on marketing strategies, operational and other relevant business updates and issues to agents through multiple communication channels.

OPERATIONAL EFFECTIVENESS

• Ensure the optimisation, resource utilisation and adherence to quality standards to enhance performance, streamline workflows, and achieve the organisational goals.
• Achieve the set performance targets by ensuring that funeral service operations meet or exceed the performance targets set within the allocated budget.
• Oversee all funeral service-related operations and business activities in the region to ensure that agents produce the desired results and are consistent with the overall strategy.
• Liaise with business support services (HR, Fleet, Operations Support ICT and Finance) to increase operational effectiveness and efficiency to achieve business goals.

RISK MANAGEMENT

• Manage risk within respective departments/ business units and compliance to all relevant policies and legislations.
• Do a bi-annual audit in line with the requirement, at all agencies to ensure that operational risks are identified.
• Review Internal and External Audit reports and implement the necessary corrective action to ensure that clean audit reports are achieved across the business divisions to mitigate reputational damage.
• Ensure agents consistently follow established policies and standards operating procedures and guidelines to maintain operational integrity.
• Conduct annual audit and bi-annual asset count across all agencies under control to ensure proper asset management and compliance.
• Manage the fleet of vehicles under control to ensure that vehicles are maintained in line with policy and that all kilometres travelled are recorded.
• Conducting a comprehensive audit and stock count when an agents is replaced.
• Due regular inspections on buildings to determine maintenance requirements
• Consider the bill of quantities and sign off on renovation and maintenance projects

Requirements

Minimum Qualifications

• Have a relevant tertiary qualification in marketing or sales and operations or Business Administration.
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).

Knowledge and Experience

• Well-developed commercial acumen gained through experience
• Understand the complexities of potential reputational risk in the delivery of funeral services.
• Have both operational and tactical strategic management experience.
• 5+ years in managing large and diverse teams in target-driven, sales-focussed, customer-centric environments.
• Have a sound understanding of and practical experience in the application of human resources, operations management, risk, and customer service practices and principles.
• Good understanding of financial management, budgeting, cost management, and financial reporting.

go to method of application »

Description
ACHIEVE STRATEGIC OBJECTIVES

• Analyse the province’s strategic plan and create and execute a short- and medium-term regional sales, marketing and operational plan for the agencies under control.
• Collaborate with the Provincial Manager: Funeral Service to develop the integrated marketing and operational plans for the areas of responsibility, to operationalise and execute the province’s business plan.
• Create and implement plans to achieve the targeted conversion rate for fund funerals in the region.
• Create and implement plans to achieve the sales target for private funeral and tombstones within the region.
• Submit monthly progress reports on the achievement of the set objective as per the plan and any changes that were made to the plan.
• Identify inclusive of the financial implications, recommend business opportunities and innovative ways to improve current business practices and processes.
• Achieve the annual targets with regard to productivity, client services, profitability, etc for the region.
• Evaluate performance of the region by analysing and interpreting data and metrics.
• Ensure all agencies under your control meet the set targets and take corrective actions should the targets not be met.
• Ensure that agents and their staff members selling our insurance policies are properly accredited.
• Achieve the business split for Funeral Services between Private, Fund, and contract business\

CUSTOMER SERVICE

• Actively participate with management and all relevant stakeholders in the process of developing and improving relationships so objectives are met.
• Attend funerals and oversee funeral arrangements to ensure the delivery of high-quality service and proper client care.
• Execute the customer service strategy to ensure that the objectives for customer service are met.
• Engage continuously with internal and external key stakeholders.
• Ensure good cooperation between the different departments in the region, such as insurance, funeral service and senior citizens and that all these stakeholders are involved in marketing activities
• Work closely with the senior citizen’s liaison consultant to increase market share in facilities that care for the aged.
• Utilise community Involvement funds effectively to create relationship and build trust with communities in the region.
• Investigate and resolve complaints that are escalated.
• Proactively build strong commercial relationships agenda with key stakeholders within business sources to increase funeral sales.
• Attend, manage and assist to execute high profile funerals.
• Achieve the targeted NPS and CSAT scores which are used to measure customer satisfaction.

FINANCIAL MANAGEMENT

• Ensure financial soundness of the province through profitability and cost control, Asset Efficiency, and optimisation.
• Compile a capital budget for revision by the Provincial Manager for the region that addresses vehicle, furniture, equipment, computers, telephones, and other ICT equipment, and fixed properties requirements.
• Ensure that all funeral agencies are profitable, and expenses are within budget.
• Manage the stock levels of coffins, wreaths, and other products offered at AVBOB Funeral Service Agencies
• Manage stock levels and, effective utilisation of the fleet and other assets
• Plan and implement effective cost-saving measures.
• Ensure that policy and procedures of financial transactions and management are met.
• Manage the ratio expense versus income in the region.
• Analyse and control funeral service expenditure within the region in line with the annual budget.
• Monitor and report on variances and remedial action implemented/to be implemented, where this is required.

RESOURCE MANAGEMENT

• Create world-class infrastructure to stay relevant in a highly competitive world, expand and maintain existing infrastructure to the benefit of customers and policyholders
• Allocate resources and optimise infrastructure to effectively respond to market demands and operational priorities.
• Ensure that newly opened offices are meeting the set sales objectives.
• Ensure that the Company’s infrastructure (buildings, equipment, vehicles, stock, etc.) are maintained to the prescribed standards and standard operating procedures and attend accident committee meetings when a vehicle in the region was involved in an accident.
• Conduct regular stock counts to ensure accurate inventory management and report any discrepancies.
• Ensure that adequate infrastructure is in place at all agencies to serve customer needs.
• Conduct regular asset counts and report any deviations to ensure accuracy, compliance, and operational efficiency.

HUMAN RESOURCE MANAGEMENT

• Create an effective and successful team through open discussion, coaching and mentoring.
• Maintain a sufficient pool of Assistant Agents in training to support future workforce needs.
• Ensure that all agencies have signed performance contracts in place, aligning their objectives with the AVBOB goals.
• Oversee the development and implementation of development plans for funeral agents and their staff to ensure increased sales and high levels of customer service.
• Ensure that all agencies are adequately staffed to meet all operational and business requirements.
• Ensure that all the non-compliance and non-performance issues of agents are identified and that the required legal steps are taken to ensure compliance to the SLA.
• Regularly communicate regularly policies, practices strategies on marketing strategies, operational and other relevant business updates and issues to agents through multiple communication channels.

OPERATIONAL EFFECTIVENESS

• Ensure the optimisation, resource utilisation and adherence to quality standards to enhance performance, streamline workflows, and achieve the organisational goals.
• Achieve the set performance targets by ensuring that funeral service operations meet or exceed the performance targets set within the allocated budget.
• Oversee all funeral service-related operations and business activities in the region to ensure that agents produce the desired results and are consistent with the overall strategy.
• Liaise with business support services (HR, Fleet, Operations Support ICT and Finance) to increase operational effectiveness and efficiency to achieve business goals.

RISK MANAGEMENT

• Manage risk within respective departments/ business units and compliance to all relevant policies and legislations.
• Do a bi-annual audit in line with the requirement, at all agencies to ensure that operational risks are identified.
• Review Internal and External Audit reports and implement the necessary corrective action to ensure that clean audit reports are achieved across the business divisions to mitigate reputational damage.
• Ensure agents consistently follow established policies and standards operating procedures and guidelines to maintain operational integrity.
• Conduct annual audit and bi-annual asset count across all agencies under control to ensure proper asset management and compliance.
• Manage the fleet of vehicles under control to ensure that vehicles are maintained in line with policy and that all kilometres travelled are recorded.
• Conducting a comprehensive audit and stock count when an agents is replaced.
• Due regular inspections on buildings to determine maintenance requirements
• Consider the bill of quantities and sign off on renovation and maintenance projects

Requirements

Minimum Qualifications

• Have a relevant tertiary qualification in marketing or sales and operations or Business Administration.
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).

Knowledge and Experience

• Well-developed commercial acumen gained through experience
• Understand the complexities of potential reputational risk in the delivery of funeral services.
• Have both operational and tactical strategic management experience.
• 5+ years in managing large and diverse teams in target-driven, sales-focussed, customer-centric environments.
• Have a sound understanding of and practical experience in the application of human resources, operations management, risk, and customer service practices and principles.
• Good understanding of financial management, budgeting, cost management, and financial reporting.