Jobs at Badger Holdings (Pty) Ltd

What are the duties and responsibilities?

• Receive and allocate to Claims Consultants inbound calls and emails from existing customers and third parties.
• Provide, reliable and accurate information on daily statistical data analysis.
• Allocation of assessment reports from Auto Integrity system to Claims Consultants.
• Printing and posting of claims related documentation.
• Administration of inbound documents, including scanning and uploading to claims.
• Regular file maintenance on the Auto Integrity system.
• Report incidents, breaches, or complaints in a timely manner and in accordance with relevant Policies and Procedures.
• Carry out other duties that are within the limits of your skills, competence, training and/or experience as directed by your manager.

Requirements

The essentials you’ll need:

• Grade 12 / National Senior Certificate.
• Intermediate level computer skills, including Microsoft Office.
• Sound written and verbal communication skills.
• Attention to detail.
• Willing and available to start working at 03h30 am. 

Other valuable skills you may have:

• Prior experience in customer service.
• An understanding of the role and importance of insurance.

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What are the duties and responsibilities?

• Drafting agreements.
• Drafting of legal opinions and advice.
• Supports with litigation management and reporting of litigated files across Australia.
• Communication with external legal service providers including summarising instructions, negotiation and settlement of files and advising on high-risk files.
• Supports to prepare, manage, and report on all external disputes lodged with the Australian Financial Complaints Authority (AFCA) and any other tribunal, ombudsman, or superior Courts within Australia.
• Reporting including ongoing maintenance of matter registers.
• Ad-hoc commercial and legal advice including declinature of claims, underwriting support, and fraud detection.
• Assisting in letter drafting regarding Internal Dispute Resolution responses and compliance with Australian regulatory guidelines.
• Risk and compliance support including incident/breach management, regulatory and legislative change management and development of internal and external policies as required by the General Insurance Code of Practice, including annual code reporting.
• Compliance with all relevant Pacific Policies and Procedures, including specific role level responsibilities.
• Carry out other duties that are within the limits of your skills, competence, training and/or experience as directed by your manager.

Requirements

The essentials you’ll need:

• Knowledge of contract law, delict, company law, corporate governance, and intellectual property.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organisational skills.
• Ability to work under pressure and to tight deadlines.
• Strong time management skills and an ability to prioritise multiple competing deadlines.
• Demonstrated ability to effectively self-manage.
• Ability to exercise discretion in dealing with confidential or sensitive matters.

Other valuable skills you may have:

• Bachelor of Law.
• Master’s degree in a commercial or private law field.
• Experience liaising with and instructing external legal and communicating with various regulatory bodies.
• Ability to work collaboratively with cross-functional teams and lead without direct authority.
• Excellent time management and organisational skills, with the ability to manage multiple projects simultaneously.