Jobs at BET Software

Job Description

We Want You:

Step into an exciting opportunity with BET Software as we search for a proactive Legal and Compliance Officer to enhance our operations in Durban. In this role, you’ll provide crucial support to our Legal and Compliance Manager, ensuring that our company meets all legislative, statutory, and governance requirements. You'll play a key role in implementing an effective compliance management framework and ensuring our policies and processes align with applicable laws and regulations. If you're detail-oriented and ready to make a significant impact, apply today and join our vibrant team.

You Bring:

• Relevant commercial or legal qualification.
• Min 2 years’ experience in a legal environment.
• Served articles at a law firm (advantageous).
• Must have solid understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto.
• Experience with Microsoft office.
• Experience in a highly regulated environment.
• High-level of attention to detail and organised.
• Ability to prioritise and meet tight deadlines.
• Ability to work under pressure.
• Able to collaborate across business units.

What You’ll Do:

• Conduct research when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
• Attend to contract reviews.
• Attend to all applicable licensing, approvals and consents required from regulatory authorities.
• Proactively monitor license conditions and carry out relevant reporting thereto.
• Liaise with regulatory bodies where necessary.
• Draft advanced reports and correspondence to various third parties when necessary.
• Confidently respond to queries and any investigations from external and internal parties.
• Responsible for overall compliance advice to Management to ensure compliance with all applicable legislation, regulations, policies and procedures.
• Ability to assist with the implementation, compliance and monitoring with the Protection of Personal Information Act.
• Responsible for staying updated on the evolving best practices affecting the company and its underlying operations and provide guidance to the company on how to achieve and maintain compliance to relevant legislation, regulations and policies in plain language.
• Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
• Ensure that internal controls are in place to provide reasonable assurance of compliance with established company regulatory requirements, and that all external regulatory requirements are complied with.
• Recognise gaps in existing processes or arising from new regulations and ensure that the correct remedial action is put into place to close the gaps.
• Responsible for examining and researching risk areas across the business and mitigating identified risks ensuring full compliance with all applicable regulations, legislation, company policies and best practice.
• Review all critical business policies from a regulatory compliance perspective and make recommendations for improvement
• Assist with the design and development of an annual compliance monitoring plan.
• Monitor developments in all compliance aspects affecting the company and its operations and conduct regular internal compliance monitoring audits.
• Identify, investigate and report on issues identified and raised in compliance audits to ensure resolution and corrective actions taken.
• Lead investigations and remediation promptly and effectively.
• Track and assist with remedial actions following any compliance findings or breaches.
• Recommend mitigation of risks and implementing remedial action.
• Escalate any significant compliance issues to Management.
• Assist with the preparation for independent compliance reviews and external audits.
• Ensure technical correctness of policy documents drafted through regular research and training.
• Implement standards, policies and procedures to govern business compliance to applicable legislation.

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We Want You:

Are you ready to take the reins as a Senior Technical Implementation Specialist at BET Software DBN? Join us on a journey where innovation and expertise converge to shape the future. In this pivotal role, you'll lead strategic initiatives, ensuring seamless implementations and continuous optimization of our mission-critical software and systems. If you're passionate about driving efficiency, delivering excellence, and embracing technological evolution, seize this opportunity to make a lasting impact. Apply today and unlock endless possibilities.

You Bring:

• 3 years’ experience in Contact Centre operations.
• Experience in managing dialer software.
• Experience with workforce management and scheduling.
• Advanced experience in MS Excel/Word/PowerPoint.
• Commercial experience related to Agreements.
• Diploma/Degree (advantageous).
• Management of Interactive Voice Recorder (advantageous).
• Three years of dialer management experience in Contact Centre operations with a proven track record (advantageous).

What You’ll Do:

• Lead and Manage Technical Operations: Oversee and optimise the technical function across all relevant areas, ensuring peak performance and alignment with business objectives.
• Develop and Implement Strategic Initiatives: Analyse customer behaviour, demographics, dialer settings, technology, and data outputs to create and execute data-driven strategies for continuous improvement.
• Proactive Risk Management: Identify and mitigate potential capacity risks or gaps by actively managing dependencies across operating units.
• Performance Optimisation: Proactively analyze queue and routing mechanisms to identify long-term trends and develop solutions, as well as adjust timeframes to address real-time events. Monitor technical performance against agreed service standards across CRMs and other platforms.
• Data-Driven Decision Making: Conduct real-time and historical analysis of technical systems performance to generate actionable insights that inform future strategic decisions.
• Vendor Management: Collaborate with vendors like Onfido and Zendesk to diagnose and resolve call center issues, ensuring optimal system functionality.
• Technical Expertise: Lead a team in applying cutting-edge technology solutions to meet evolving business needs.
• Maintain expertise in dialing campaigns, queue management, system updates, enhancements, and reporting.
• IVR and DNC Management: Ensure the efficiency and compliance of Interactive Voice Response (IVR) systems and Do Not Call (DNC) lists.
• Technology Optimisation: Partner with the operations management team to tailor existing technologies to optimise workflow and team efficiency.
• Industry Knowledge: Stay abreast of industry best practices and trends, providing valuable insights and recommendations to leadership teams (CCSM and CEM).
• Reporting and Analytics: Lead the creation of monthly management reports covering trends, resource utilisation, and other key performance indicators.
• Additional Responsibilities: Demonstrate a willingness to take on additional ad-hoc duties that contribute to department and company success

Competencies:

• SLA adherence – Ensure the daily SLA outcome is achieved. Take caution when preparing the details relevant to the process. Follow the process to ensure high-quality output.
• Planning – Establishing a clear course of action. Involving others as appropriate. Managing and prioritiding activities and ensuring monitoring of results to accomplish business-specific goals.
• Administration – Execute a variety of functions within a business administrative environment. Plan and organise administrative functions proactively. Collect information and ensure its accuracy.
• Reporting – Collate and report on information. Account for and verify reporting figures/statistics. Review/analyse reporting statistics and figures to identify trends and make relevant recommendations.
• SLA Mastery: Own exceeding service level agreements, identifying bottlenecks, and leading collaborative optimisation.
• Strategic Architect: Craft data-driven plans, lead cross-functional initiatives, and manage risks for seamless project delivery.
• Process Optimisation: Spearhead process streamlining, data management system implementation, and continuous improvement.
• Data-Driven Strategist: Design robust reporting systems, translate data into actionable strategies, and proactively address potential issues

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We Want You:

Are you ready to make your mark in the fast-paced world of marketing? Join our CPT Team as a Marketing Coordinator and become the driving force behind our brand’s success. You'll be developing strategies, executing creative campaigns, and managing events that leave a lasting impression. As a Marketing Coordinator, you'll track results, draft reports, coordinate plan implementation, build key stakeholder relationships, and monitor budgets. Supporting our brand and marketing team, you’ll streamline processes and procedures to keep everything running smoothly. If you have a passion for strategy, creativity, and collaboration, this is your chance. Apply now and let's create marketing magic together at BET Software!

You Bring:

• 2-3 years of marketing and/or event coordination.
• Relevant degree in marketing/communications or related (essential).
• Event or project management experience advantageous.
• Knowledge of Content Management Systems (CMS).
• Excellent writing and research skills.
• Strong MS Office and Google Suite knowledge.
• The ability to gather large amounts of data and convert it into meaningful analysis.
• Solid communication, interpersonal, organizational skills and detail oriented.
• The ability to work under pressure and meet strict deadlines.
• A creative mind with strong written and verbal communication skills.
• The ability to simplify complex information into a user-friendly format.
• The ability to be a consistent Team player who is willing to go the extra mile to ensure Team success.
• Valid driver’s license.
• Own vehicle.

What You’ll Do:

• Develop strategic brand and marketing initiatives and activities that support and deliver on key objectives.
• Provide support to the Brand and Marketing Team and implement marketing plans across all platforms. Liaising with the digital marketing team on content strategy and requirements.
• Create branded marketing and communication campaigns and support the Marketing and Design Teams by coordinating and collating content and schedules.
• Propose innovative and creative solutions in implementation processes.
• Create events proposals, plans and submit for approval.
• Facilitates post event BENT session and creates BENT notes thereafter.
• Ensure all check lists are completed and submitted pre-event.
• Ensure events consistency, branding opportunities, content quality across all regions where possible.
• Demonstrate a commitment to do whatever is required to get the job done right and with enthusiasm.
• Create, deliver, edit, and optimize marketing materials.
• Set up tracking and reporting systems for marketing campaigns and online activities.
• Conduct market research to identify marketing opportunities and negotiate coverage and partnerships.
• Traffic all marketing and communication efforts to appropriate channels and Team Members.
• Develop and manage internal communication platforms.
• Anticipate and proactively make the marketing lead aware of any and all expectational issues.
• Develop and implement events and promotions.
• Organize and streamline processes within the Marketing Team.
• Demonstrate sound judgement and effective problem-solving skills.
• Manage contractors, suppliers and other vendors.
• Monitor stock, budgets and reconciliations in real time reporting on any variances.
• Maintain strict confidentiality of sensitive information.
• Enforce adherence to quality standards as set forth by marketing lead and marketing manager.
• Simplify complex data into a user-friendly format such as reports including graphs, charts and other visual aids for clients and management.
• Ad hoc requests and tasks as required from time to time.
• Able to work weekends and after hours.
• Able to conduct desk drops to Team Members and take pictures to create hype around internal events.
• Ensure internal screens are updated to show relevant artwork.
• Manage the relationship with the remote Team to ensure an engaged experience virtually for all our events.
• Able to implement an event from start to end, including the admin of selecting, getting approvals, ordering and delivering packages to relevant branches and remote Team Members.
• Admin relating to waybills, order number requests, quotations, proposals and reports.
• Physical packing and distribution of hampers and banners. Assisting with the assembling of welcome packs for onboarding of new starters.
• Research, guide and implement conferences, sponsorships, exhibitions and university marketing opportunities.
• Propose innovative and creative solutions in implementation processes.
• Brainstorm exciting events for internal Team Members and external audiences.
• Assist the Team in delivering on all projects, as and when required.
• Able to arrive on time or earlier for setting up, as some events/deliverables start early and may finish late.