Jobs at Bidvest Facilities Management

Brief Role Description 

• This role will drive the overall profitability of the business, maximize customer lifetime value and reduce churn by fostering strong relationships with existing/prospective clients, enhancing customer satisfaction, and driving revenue growth through strategic upselling, cross-selling, contract renewals and acquisition of customers in the Public Sector. This role demands a in close collaboration with internal teams to improve service offerings.

Strategic leadership

• Develop and implement retention strategies to maximize client value, strengthen client loyalty and proactively meet their evolving needs.
• Define the overall retention management strategic direction for all different areas of churn management which include voluntary churn, involuntary churn, and nuisance churn
• Build multi-level relationships within client organizations to enhance engagement and decision-making influence. Regularly meet with clients to understand their needs, concerns, and feedback.
• Stay informed about market trends, competitor activities, and best practices in client retention and growth. Conduct regular market research to identify opportunities and threats.

Operational Leadership - Sales

• Monitor contracted key service metrics, resolve escalations efficiently, and implement client feedback for continuous improvement.
• Conduct customer satisfaction surveys to assess client satisfaction levels, and provide actionable insights to strengthen client relationships, improve retention, and drive continuous service excellence.
• Develop personalized engagement plans for high-value clients to enhance satisfaction and retention.
• Collaborate and leverage operations customer support teams to improve service delivery and ensure clients remain satisfied.
• Contribute to the establishment of the lagging and leading indicators to report on the success of our retention and monetisation strategy - and confidently present impact and insights to key stakeholders and leadership
• Contribute to the development of business cases for tech and resource investment to accelerate the upsell/cross sell opportunities to accelerate retention.
• Resolve any client complaints or issues in a timely manner to maintain a positive relationship. Conduct regular reviews and site visits to understand the client’s evolving needs and ensure high-quality service.

Growth and Expansion

• Identify and execute on opportunities for upselling and cross-selling additional services . Work with internal teams to develop proposals for expanding service offerings or adding new services to existing contracts.
• Actively search, pursue and engage targeted potential clients within the Public Sector and specifically within scope of our services offered by Bidvest Facilities Management
• Ensure fully compliant bids and sales proposals are submitted in response of opportunities in the Public Sector participate in the vetting of tenders to secure new business opportunities based on thorough needs analysis performed on the client, detailing service offering and solution to meet the clients operational or strategic objectives.
• Develop and manage targeted client list aligned to BFMs’ corporate strategy in the Public Sector company’s targeted industries, target clients, sectors and services that meets Sales Department IFM targets and objectives within specific sales cycle timelines.
• Lead the development of complex, multi-disciplinary commercial proposals in partnership with the Commercial Executive.
• Integrate inputs from the Senior Manager: Client Retention & Growth (service scope, resources, client expectations, commercial assumptions, and site specifics) into a cohesive, executive-ready submission. Present the final proposal to Exco for governance review and approval prior to client submission.

Data Analytics & Reporting:

• Monitor client satisfaction and service performance using key performance indicators (KPIs). Prepare and present client reports on service delivery and satisfaction.
• Use client feedback and performance metrics to inform strategies for improvement and growth

Reporting & Surveys

• Provide a comprehensive retention and growth report incorporating the relevant metrics including but not limited to market share, customer, and segment penetration, promotional and advertising ROI (where applicable), and channel effectiveness, on a monthly and quarterly basis and for the board pack.
• Conduct bi-annual customer surveys assessing client and customer satisfaction levels.

Requirements:

• Bachelor’s degree in business administration, sales, marketing, or related field. Advantageous: MBA
• Experience with Management of Public-Private Partnerships (PPP)
• Matric (Senior Certificate)
• Valid Driver’s License

Experience

• Proven record of sales leadership and managing strategic clients, proactive approach to customer engagement, data-driven decision-making, and collaboration with internal teams to enhance customer service experience.
• Minimum of 10 years of experience in a similar capacity
• Experience in client management, retention or a customer-facing role, particularly in facilities management or related industries.
• Familiarity with the FM sector’s standards and service delivery models.
• Strong sales knowledge (ideally in the FM services or services sector), excellent communication, negotiation, and interpersonal skills with the ability to build rapport and establish credibility with clients and team members,
• Proficiency in CRM systems, sales analytics tools, MS Word, MS PowerPoint, MS Excel, MS Outlook (advanced skill level).
   

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ROLE PURPOSE

• To carry out timeous and quality planned, preventative and emergency maintenance on specified Air-conditioning and Water Reticulation units to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Implement equipment service specifications in accordance with Client and Company requirements
• Install & commission air-conditioning and water reticulation equipment in accordance to specification
• Conduct maintenance on air-conditioning & water reticulation equipment as per schedule, preventative or emergency fault rectification
• Perform inspection of facility, air-conditioning equipment on site, identify areas of risk and report back for rectification
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• N3 - N6 in Mechanical Engineering
• Trade-Test in HVAC (Air-conditioning & Refrigeration) is a requirement 
• Additional Trade-Test in Electrical advantageous
• Valid SA Driver’s License
• 5 – 8 yrs relevant experience in air-conditioning equipment maintenance field & digital control systems, min 3yrs experience in Trade
• Maintenance of air-conditioning equipment & water reticulation systems
• MS Word, MS Excel & MS Outlook (Intermediate skill level)
• SAP Knowledge
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

go to method of application »

ROLE PURPOSE

• To carry out timeous and quality planned, preventative and emergency maintenance on specified Air-conditioning, refrigeration, ventilation and Water Reticulation units to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Implement equipment service specifications in accordance with Client and Company requirements
• Install & commission air-conditioning and water reticulation equipment in accordance to specification
• Conduct maintenance on air-conditioning & water reticulation equipment as per schedule, preventative or emergency fault rectification
• Perform inspection of facility, air-conditioning equipment on site, identify areas of risk and report back for rectification
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Grade 12 (Matric)
• N3 - N6 in Mechanical Engineering
• Trade-Test in HVAC (Air-conditioning & Refrigeration) 5 years’ experience as an artesian
• Valid SA Driver’s License
• 5 years relevant experience in air-conditioning, refrigeration, ventilation equipment maintenance field & digital control systems
• Min 5 years experience in Trade
• Maintenance of air-conditioning, refrigeration, ventilation equipment & water reticulation systems
• MS Word, MS Excel & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE

• To carry out timeous and quality planned, preventive and emergency maintenance on all specified equipment.

MAIN OUTPUTS

• Perform tasks in accordance to job cards (work orders) issued, as per Client & Company requirements.
• Conduct investigations, evaluation & restorations on identified equipment malfunction.
• Carry out minor repairs & service on all electrical equipment & appliances as per SLA.
• Perform inspection of facility & repairs on all building infrastructure.
• Carry out inspections & report back on all.
• Assist the Artisan with major repairs and services.
• Provide constant feedback to the Line Manager, Technical staff & CCC on restoration status of operations.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• N4 Technical (Electrical/Mechanical)
• Grade 12 (Technical Matric advantageous)
• Valid SA Drivers License
• Practical exposure in basic tasks of electricity building infrastructure, including carpentry, plumbing, Painting.
• Minimum 1 year working experience.
• Basic training on hand tools, electrical and mechanical equipment
• Knowledge of OHS Act & ISO 9001 Quality Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

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ROLE PURPOSE

• Responsible for the handling of Accounts Payable.

MAIN OUTPUTS

• Verify if invoices are valid Tax invoices
• Processing of Invoices
• Flag significant deviations of Interims raised compared to actual invoices for Team Leader to correct
• Reconcile all Creditors accounts on a monthly basis and clear reconciling items
• Request and follow up on outstanding invoices
• Handle queries and send remittance advises to Vendors and conduct own filing thereof
• Check invoices on payment proposal to ensure accurate payments
• Ensure that all processed invoices are date stamped and scanned onto the server
• Ensuring queries and outstanding issues are resolved timeously
• Meeting customers’ service expectations as per the SLA
• Daily Management of Disposed and active accounts
• Ensure that filing is done timeously
• Ensure data integrity

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Matric (Grade 12) with Accounting/Maths;
• Diploma in Accounting/Bookkeeping preferred.
• Code 08
• 2–3 years in creditors/accounts payable, ideally with exposure to utilities or facilities management.
• Sound knowledge of Accounting practices, good planning and organizing skills
• MS Excel, MS Outlook (Intermediate skill level), SAP knowledge

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline driven & highly motivated
• Stress tolerance
• Written communication
• Customer Focus
• Innovation
• Problem Analysis
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning