Jobs at Bidvest Prestige

Overview:

• Bidvest Prestige is a leading provider of integrated cleaning services solutions, specializing in hospitality services. We are currently seeking a General Manager to oversee our hospitality division and ensure the delivery of exceptional service to our clients.
• The General Manager will be responsible for leading a team of hospitality professionals, managing day-to-day operations, and driving business growth and profitability. The successful candidate will have a strong background in hospitality management, excellent leadership skills, and a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:

• Develop and implement strategic plans to drive business growth and profitability
• Manage and mentor a team of hospitality professionals to ensure the highest standards of service delivery
• Oversee day-to-day operations, including staffing, training, and customer service
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Monitor and analyze key performance indicators to track performance and identify areas for improvement
• Ensure compliance with all company policies and procedures, as well as industry regulations
• Develop and implement marketing and sales initiatives to attract new business and expand existing client relationships
• Collaborate with other departments to ensure seamless integration of services and achieve overall company objectives
• Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement

Qualifications and Experience:

• Matric and Hospitality Management or a related field 
• Minimum of 5 years of experience in hospitality management, with a proven track record of success in a similar role
• Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, employees, and other stakeholders
• Solid understanding of financial management, budgeting, and forecasting
• Proficiency in Microsoft Office and other relevant software applications
• Knowledge of industry best practices, trends, and regulations
• Certification in hospitality management or a related field is a plus

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ROLE PURPOSE

• To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)

MAIN OUTPUTS

• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
• Maintain quality service through establishing & enforcing organization standards
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
• Responsible for capacity building of subordinate Managers

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5 Years Relevant managerial Experience in the Services Industry
• Operations, CRM & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication