Current Vacancies at Robert Walters

• Role will form part of the finance team, reporting into Senior Billings Manager and Finance Manager. Key focus will be on data, organisation and customer support.

Client is in the Telecommunications and Networks industry, spanning across South Africa.

• Resolve billing queries
• Process invoices timeously
• Managing customer accounts and generation of bills
• Provide billing support to customers
• Run the billing due list and create invoices
• Ensure that all billing documents are created and sent to finance
• Ensure that all invoices are created and sent to clients
• Process invoice correction requests
• Ensure that all the data that affects billing is correct (i.e. pricing, vat, discounts)
• Processing of debit orders, credits and refund payments to finance
• Analysis reporting
• General administration duties within the department
• Copying, scanning, and distribution of bills and maintenance of finance billing records
• Provide administrative support to the Call Centre
• Ad-hoc duties as required

Requirements:

• Minimum 3 - 5 years’ experience as a Billing Administrator
• Grade 12/Matric qualification
• Related finance qualification will be an added advantage
• Must be proficient in excel at an advanced level
• SQL and Power Query experience will be an added advantage
• Organized with good time management skills
• High standard of accuracy & proficiency
• Telephone and email etiquette
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Excellent communication skills

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An organisation with multi-site operations in Durban is seeking a Finance Manager to provide financial leadership and commercial governance. This is a confidential opportunity. This management role offers the opportunity to become a trusted partner to senior management, driving profitability, operational efficiency, and sustainable shareholder value. You will be empowered to shape financial strategy, implement robust controls, and foster a culture of accountability.

This established organisation within the Automotive sector that has multi-site operations in Durban offers stability/growth opportunities within a collaborative/inclusive workplace culture. Employees benefit from flexible working arrangements that accommodate personal commitments alongside generous training support designed to foster professional development at every stage of your career journey. The company prioritises transparency/accountability and empowering its people through open communication channels/supportive leadership structures/process improvement initiatives that encourage innovation without compromising long-term capability or customer experience. As part of this dependable network you’ll enjoy being part of a knowledgeable team committed to delivering sustainable value/shareholder returns while nurturing talent through ongoing mentorship and succession planning opportunities.

As Finance Manager you will play a pivotal role in shaping the financial future of multi-site operations in Durban. Your day-to-day responsibilities will involve partnering closely with senior executives to translate complex financial data into actionable strategies that enhance profitability and operational discipline. You will oversee monthly management accounts with precision—ensuring timely closure of books while providing insightful analysis on variances between actuals versus budget/prior year figures. By monitoring key metrics such as revenue, profit margins, stock ageing, operational productivity, cost efficiency, and facility utilisation—you will ensure each business unit operates efficiently with strong controls in place. You will lead annual budgeting cycles for all departments while establishing disciplined expense management practices that promote accountability among department managers. Your commitment to maintaining robust internal controls will safeguard shareholder assets/cash flows while ensuring compliance with regulatory requirements. As a visible presence within operating departments you will engage regularly with managers, executives, operational teams, and finance administrators—building trust through transparent communication/supportive leadership. Ultimately your success will be measured not only by accurate numbers but also by your ability to foster better decisions/effective capital utilisation/sustainable profitability across all business units.

• Act as the senior financial and commercial partner to senior leadership and the management team by providing clear insight into profitability, margins, costs, working capital, and return on investment.
• Translate complex financial results into practical operational actions that improve business performance across all departments.
• Participate actively in strategic and operational decision-making processes alongside senior leaders to evaluate major expenditure, investment, and business-development opportunities.
• Take overall responsibility for the accuracy and timeliness of monthly management accounts, profit-and-loss analysis, balance-sheet reconciliations, cash-flow forecasting, and departmental allocation of revenue and expenditure.
• Provide dedicated financial oversight for each site and business unit by monitoring revenue, gross profits, stock levels, operational productivity, receivables, facility utilisation, and overall profitability.
• Lead the annual budgeting process for all business units by developing comprehensive budgets for all sites, shared functions, and administrative teams.
• Establish disciplined expense management practices without compromising customer experience or long-term capability by reviewing payrolls, overtime costs, marketing expenses, utilities expenditures, insurance premiums, repairs and maintenance fees, outsourced services costs, facility expenses, professional fees, IT expenditure, security costs, transport expenses and holding department managers accountable for their budgets.
• Maintain strong internal financial controls across all operations by overseeing cash handling procedures; banking activities; stock management; transaction documentation; inventory; work-in-progress; debtor/creditor balances; payroll processing; procurement protocols; supplier payments; credit notes; discounts; journal entries; asset registers; user access permissions and conducting periodic internal reviews to identify control weaknesses.
• Ensure compliance with South African accounting standards as well as taxation requirements (including VAT/PAYE), Broad Based Black Economic Empowerment (BBBEE) planning/verification obligations, Employment Equity Act mandates, Occupational Health & Safety regulations, Companies Act stipulations and act as primary liaison with external auditors and banks.
• Lead and develop the finance administration team by establishing clear organisational structures with defined responsibilities; recruiting new talent; succession planning; managing performance reviews; facilitating training/development opportunities; improving processes through automation and creating a culture where finance is viewed as a commercial support function rather than purely administrative.

The ideal candidate for Finance Manager brings deep expertise in multi-site operations within the automotive sector, supported by the mandatory CA (SA) qualification, and proven experience managing complex financial functions across multiple departments. Your analytical skills enable you to interpret intricate data sets while your commercial acumen drives practical improvements in profitability/margins/costs/working capital returns. You are adept at engaging collaboratively with both senior executives and operational managers and building trust through honest communication/supportive leadership/inclusive team development. Your commitment to process improvement ensures ongoing enhancement of finance systems while your understanding of compliance requirements guarantees audit readiness/governance integrity. You thrive in environments where knowledge sharing/training opportunities are valued and where your ability to nurture talent contributes directly to organisational success.

• CA (SA) qualification is essential and non-negotiable.
• Extensive experience in financial management across multi-site operations is essential.
• Proven track record managing management accounts/budgeting/working capital/financial controls within large-scale organisations.
• Strong commercial acumen combined with analytical capability enables you to translate financial information into practical operational improvements.
• Experience consolidating financial reporting across multiple sites is advantageous.
• Exceptional leadership skills allow you to engage effectively with both senior executives and operational managers while fostering an inclusive/supportive team environment.
• Excellent communication skills are required for building trust among stakeholders at all levels, from board members to operational staff.
• Ability to develop concise monthly scorecards/KPI dashboards that highlight exceptions requiring management action rather than simply presenting historical data.
• Commitment to process improvement/automation/succession planning ensures ongoing development of finance systems/team capabilities within an inclusive workplace.
• Understanding of South African accounting/taxation/compliance requirements (including BBBEE/VAT/PAYE/Companies Act) is necessary for meeting audit/governance obligations.

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• A leading technology-driven tax platform is seeking a Tax Specialist to join their Cape Town-based team in a full-time, permanent remote role. This is an exceptional opportunity for a CA(SA) with 1–4 years post-qualification experience who is eager to apply their expertise in indirect tax and product developmentwithin a cutting-edge environment.
• As the first dedicated tax hire, you will play a pivotal part in shaping the tax function, collaborating closely with engineering and leadership to build out AI-powered solutions that automate global tax return processing. The organisation offers flexible working arrangements, direct access to senior leadership, and the chance to influence how artificial intelligence is used in tax research and compliance. If you are passionate about translating complex legislation into practical system logic and thrive in a supportive, inclusive culture where your input truly matters, this role promises both professional growthand meaningful impact.

Key qualifications and experience required for the Tax Specialist:

• CA(SA) with 1–4 years’ post-qualification Tax experience (essential)
• Out of audit industry experience
• Practical confidence using AI tools as part of your daily workflow; you critically assess outputs against source material for accuracy.
• Relevant research experience gained from roles involving substantive tax research or advisory work; corporate tax exposure is welcome if it involves interpretation rather than pure audit.
• Nice to have: Compliance or consulting background provides additional perspective on regulatory requirements and client needs within a technology-driven environment.

Key duties for the Tax Specialist:

• Collaborate with engineering teams to develop and refine AI models by applying expert judgement through an AI-first research workflow rather than relying solely on traditional manual methods.
• Translate complex tax research findings into clear product requirements by providing engineers with precise specifications and practical examples, then validating that implemented behaviour aligns with intended tax treatment.
• Design, build, and maintain comprehensive product classifications and taxonomy systems that enable accurate determination of tax treatment across multiple jurisdictions.
• Provide dependable internal tax expertise by supporting various teams, including product development, engineering, onboarding, support, and customer success, with concise answers to intricate tax questions.
• Own the technical quality of all tax content by verifying interpretations against authoritative sources, documenting assumptions thoroughly, and ensuring rules remain current as regulatory requirements evolve.
• Conduct structured research into unfamiliar tax regimes using intellectual curiosity and analytical strength to challenge assumptions and reach well-supported conclusions.
• Support ongoing product development initiatives by integrating new legislative changes into system logic and updating relevant documentation for stakeholders.
• Facilitate knowledge sharing within the organisation by communicating technical positions clearly to diverse audiences without unnecessary detail or jargon.
• Take accountability for evolving responsibilities by bringing structure to ambiguous situations, making informed decisions, and refining approaches through collaborative review processes.

Key skills

• Structured logical thinking skills enabling you to break down rules into conditions, inputs, exceptions and explain system requirements clearly.
• Clear concise communication abilities allowing you to articulate technical positions precisely with appropriate context for varied audiences.
• Intellectual curiosity combined with analytical strength; you can quickly grasp unfamiliar tax regimes and reach well-supported conclusions through thorough research.
• Comfort navigating ambiguity; you bring structure to evolving responsibilities while taking accountability for decisions made within collaborative review processes.
• The ideal candidate isdriven, passionate,and intelligent,with a proactive approach and a commitment to excellence.

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• Are you an organised and proactive professional who thrives in a fast-paced environment? Our client is seeking an experienced Office Coordinator & Administrator to support the smooth day-to-day running of their Cape Town office. This is an excellent opportunity to play a central role in creating an efficient, professional, and welcoming workplace while providing administrative and operational support across the business.

Key Responsibilities

• Act as the first point of contact for visitors, clients, and service providers.
• Coordinate the day-to-day operations of the Cape Town office, ensuring a professional and efficient workplace.
• Manage office facilities, supplies, service providers, travel arrangements, meetings, and events.
• Provide administrative support to management and business teams.
• Maintain accurate records, documentation, and filing systems.
• Support compliance, employee onboarding, and workplace health and safety initiatives.

Requirements

• Relevant tertiary qualification preferred.
• Minimum 3 years experience in office administration, office coordination, or reception management.
• Experience within financial services will be advantageous.
• Proficient in Microsoft Office Suite.
• Strong organisational, communication, and multitasking skills.
• High attention to detail with the ability to work independently.

Personal Attributes

• Professional, proactive, and service-oriented.
• Strong interpersonal and relationship-building skills.
• Well-organised, reliable, and solution-focused.
• Discreet and able to handle confidential information with integrity.

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• Our client is an international provider of cash management solutions, supplying technology, equipment and software services across multiple global markets. The Group Compliance Manager is responsible for corporate governance, company secretarial and statutory compliance across the Group. Reporting to the CFO, the role works closely with senior management and Board members across multiple jurisdictions.

Key Responsibilities:

Corporate Governance

• Maintain corporate governance frameworks across the group.
• Advise directors and senior management on governance, compliance and directors’ duties.
• Monitor changes in legislation and governance requirements.

Board & Committee Support

• Co-ordinate Board and Committee meetings, agendas and papers.
• Attend meetings and prepare minutes and action lists.
• Maintain the annual Board and Committee calendar.
• Ensure Board decisions and resolutions are properly documented and implemented.

Statutory & Company Secretarial Compliance

• Oversee statutory compliance across all group entities.
• Manage external company secretarial advisers in different jurisdictions.
• Ensure statutory filings, returns, accounts and regulatory submissions are completed on time.
• Maintain statutory registers and corporate records.
• Liaise with company registries, regulators and professional advisers.

Group EntityManagement

• Maintain the group’s legal entity structure and corporate records.
• Manage the company secretarial aspects of incorporations, restructurings, mergers, acquisitions and dissolutions.
• Co-ordinate the appointment and resignation of directors and officers.
• Ensure entity information remains accurate and up to date.

Shareholder Administration

• Co-ordinate AGMs and EGMs.
• Maintain shareholder records and communications.
• Administer share capital changes, transfers and allotments.
• Co-ordinate shareholder approvals and dividend processes where required.

Risk & Other Matters

• Support the Board on governance, risk and internal control matters.
• Monitor and report compliance and governance risks.
• Assist with corporate policies and delegated authority frameworks.
• Support corporate transactions and strategic projects from a governance perspective.
• Manage corporate insurance requirements and renewals.

Stakeholder Management

• Work with directors, executives, regulators, auditors, legal advisers and external providers.
• Provide advice on governance and company secretarial matters.
• Liaise with internal teams including Finance, Commercial and HR.

Experience & Qualifications:

• Admitted Attorney and/or CGISA Member
• Significant company secretarial and corporate governance experience, preferably within an international, multi-entity organisation.
• Strong knowledge of company law, corporate governance and statutory compliance.
• Experience supporting Boards and Committees at senior level.
• Experience managing complex group structures and external advisers across multiple jurisdictions.
• Strong project management, organisational and communication skills.
• Comfortable working in a standalone role and managing both day-to-day work and senior-level stakeholder engagement.

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Purpose of the Role

• A commercial legal, risk and insurance role supporting the Head of Legal & Risk across contract management, insurance, claims, risk management, governance and regulatory compliance.

Minimum Requirements

• LLB Degree (essential)
• Completed articles or equivalent experience in a corporate, commercial legal, risk or compliance environment
• Good drafting and contract interpretation skills
• Understanding of international legal frameworks in the logistics industry advantageous.
• Strong attention to detail, ability to prioritise and meet deadlines in high-volume environment.

Advantageous

• Exposure to commercial law or contract drafting.
• Logistics / supply chain / maritime industry exposure.

Key Responsibilities

Contract & Document Support

Assist the Head of Legal & Risk by reviewing, negotiating, amending and, where required, drafting commercial, operational and corporate documentation, including:

• Service Level Agreements, Master Service Agreements, Memoranda of Understanding, joint venture, acquisition and sale agreements.
• Lease, finance and security agreements, including loan agreements, guarantees, suretyships, pledges and cessions.
• Confidentiality, intellectual property and data protection documentation, including NDAs, trademark-related matters and related agreements.
• Internal policies, procedures, trading terms and conditions and other compliance documentation.
• Reviewing third-party and customer contract templates, identifying legal, commercial and insurance risks, recommending amendments and participating in contractual negotiations where required.

Legal Risk Management

Support the Head of Legal & Risk by:

• collating information and documentation for disputes and litigation and liaising with external attorneys and stakeholders as required.
• managing the day to day contract approval process across business units under the Marine Liability Insurance Programme, including assessment of contractual liabilities, liaison with brokers and business stakeholders, and escalation of material matters to the Head of Legal & Risk where appropriate.

Regulatory Compliance and Advisory

Provide legal support and draft memos (for review by Head of Legal & Risk) on various legislation which includes:

• National Ports Act and transport related legislation
• International maritime conventions
• NEMA, NEMWA and other environmental legislation
• Labour legislation such as the LRA, EEA and OHSA
• POPIA, sanctions and anti-corruption legislation
• Commercial statutes such as Companies Act and Competition and Tax Laws
• Stay updated with changes in legislation and their impact on business operations. In addition, support Head of Legal & Risk to develop, implement, and update internal policies and procedures for compliance and risk management, aligned to internal policies.

Legal Research and Training Support

• Conduct legal research and prepare draft memos (for review by Head of Legal & Risk) for management and for business units.

Insurance, Risk Management and Transaction Support

• Support the management of the Marine Liability Insurance Programme and the Group-led insurance programmes, including contractual risk assessments, policy interpretation and communication of insurance requirements to business units.
• Coordinate processes and meetings with external stakeholders in connection with insurance renewals and claims and administration of cell captives.
• Support major projects, acquisitions and business development initiatives with legal due diligence.
• Participate in risk committee meetings and support the implementation and monitoring of the operational risk management program, including maintenance of risk registers, monitoring mitigation actions and liaison with insurance brokers.

Administrative

• Maintain registers pertaining to contracts, ethics and training declarations and trademark renewals.
• Analyse and report on claims, survey and risk trends, including preparation of management and committee reports.
• Attend and take minutes at relevant meetings

Governance Support

• Assist with corporate governance matters including Board resolutions and statutory, records.

Key Competencies

• Strong written and verbal communication skills.
• Commercial awareness and sound judgement.
• Attention to detail and strong organisational skills.
• Ability to analyse legal, contractual, insurance and risk-related issues.
• Ability to manage multiple priorities and meet deadlines.
• Professionalism, integrity and discretion.
• Ability to work independently while recognising when to escalate matters.
• Team-oriented, with strong interpersonal and stakeholder management skills.

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• A leading global investment organisation is seeking a Group Finance Accountant to join their Cape Town team, offering an exceptional opportunity for a newly qualified accountant with up to 2 years’ experience. This role provides the chance to work within a highly supportive finance function, where your expertise will be valued and nurtured.

What you'll do:

As a Group Finance Accountant, you will immerse yourself in a dynamic finance environment where your day-to-day responsibilities revolve around delivering precise financial reports, supporting consolidation efforts, and contributing to strategic decision-making. You will be expected to

• Prepare and deliver accurate, high-quality financial reporting by providing clear analysis and insights that support senior management decision-making across the business.
• Assist in the preparation of consolidated multi-currency group management accounts and oversee the monthly reporting cycle to ensure timely delivery of robust outputs.
• Support the preparation of consolidated financial statements in accordance with applicable accounting standards, maintaining consistency across all entities within the Group.
• Manage month-end and year-end close processes by coordinating deadlines and ensuring all outputs meet rigorous quality standards.
• Prepare consolidation adjustments while ensuring uniformity of accounting treatment throughout the Group’s operations.
• Contribute to the development and implementation of Group accounting policies and best practices by collaborating with colleagues across departments.
• Deliver budgeting and cost analysis to support financial planning initiatives and performance tracking for various business units.
• Participate in regulatory reporting requirements across the Group by compiling accurate submissions in line with statutory obligations.
• Support acquisition accounting activities and assist with integrating new businesses into Group reporting processes seamlessly.
• Identify opportunities to improve processes and controls, including leveraging AI and automation tools to enhance efficiency.

What you bring:

• Newly qualified accountant with 1–2 years’ experience gained within a corporate finance environment or Big 4 audit firm.
• Strong technical accounting skills demonstrated through an excellent academic track record.
• Proactive mindset focused on continuous improvement and solutions-oriented thinking when faced with challenges.
• Exceptional organisational skills enabling you to manage competing priorities effectively while meeting tight deadlines.
• High attention to detail coupled with accountability for delivering accurate outputs consistently.
• Confident communicator able to engage effectively with both finance professionals and non-finance stakeholders across the business.
• Professional demeanour marked by discretion and sound judgement when handling sensitive information.
• Comfortable working in an evolving environment where ambiguity is common; adaptable approach ensures success amid change.
• Self-starter who takes ownership of tasks from inception through completion without requiring constant supervision.

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• A leading global investment firm is seeking a Financial Planning and Analysis Accountant to join their Cape Town finance team. If you are enthusiastic about advancing your skills in a dependable team setting, this role offers the ideal platform for your development.

What you'll do:

As a Financial Planning and Analysis Accountant, you will play a pivotal role in supporting the finance function by preparing budgets, forecasts, and financial plans that drive business performance. Your day-to-day responsibilities will be to:

• Assist in preparing budgets, forecasts, and comprehensive financial plans that support business objectives across multiple departments.
• Support monthly Senior Management reporting by conducting detailed variance analysis and providing insightful commentary on financial movements.
• Perform basic financial analysis to underpin operational decision-making processes and contribute to strategic business outcomes.
• Assist with the consolidation and integration of financial data from various sources, ensuring accuracy and completeness throughout all reporting cycles.
• Conduct reconciliation procedures and rigorous data integrity testing to maintain high standards of financial information quality.
• Provide analytical commentary that explains period-to-period changes in key financial metrics, supporting transparency and understanding within the team.
• Support scenario analysis activities and update forecasting models to reflect evolving business conditions and priorities.
• Assist with maintaining planning and forecasting models in Anaplan, contributing to continuous improvement of FP&A processes.
• Ensure all financial data and reports are accurate, complete, and delivered within agreed timelines to facilitate effective management decisions.
• Work closely with senior finance team members to identify opportunities for process enhancement and implement best practices in FP&A.

What you bring:

• Newly qualified accountant holding CA(SA), ACCA, CIMA or equivalent qualification with up to 1–2 years’ post-qualification experience ideally gained within a Big 4 audit firm or structured corporate environment.
• Basic understanding of budgeting principles, forecasting techniques, and core concepts of financial analysis relevant to commercial finance roles.
• Intermediate to advanced Excel skills including proficiency with formulas, pivot tables, and data analysis tools essential for handling complex datasets.
• Exposure to Anaplan or similar planning tools is advantageous but not required; willingness to learn new systems is highly valued.
• Strong numerical ability paired with excellent analytical skills enabling you to interpret financial information accurately.
• Exceptional attention to detail ensuring all reports are precise and reliable for management decision-making purposes.
• Eagerness to develop your career within FP&A supported by a solutions-oriented mindset focused on continuous improvement.
• Ability to communicate clearly both verbally and in writing while working effectively within a collaborative team environment.
• Comfortable working with large volumes of data across multiple systems in an evolving business landscape where ambiguity may arise.
• Personal attributes include being proactive, keen to take ownership of tasks, responsive to feedback from senior colleagues, and enthusiastic about sharing knowledge.

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The Role

• The successful candidate will support the accounting and tax functions for the South African and EU entities, with responsibility for month-end accounting, reconciliations, intercompany accounting, VAT and tax-related activities, as well as supporting audits and global finance reporting.
• This is a hands-on opportunity for an experienced accountant who is detail-oriented, commercially minded and comfortable working with international stakeholders.

Key Responsibilities

• Prepare and post month-end and ad hoc journal entries.
• Perform balance sheet and general ledger reconciliations.
• Prepare month-end journals for review and reporting.
• Manage intercompany accounting and settlement processes.
• Maintain the fixed asset register.
• Support statutory reporting and external audits.
• Prepare VAT calculations and ensure timely submissions and payments.
• Assist with corporate income tax, provisional tax and other tax reporting.
• Support global finance and US reporting requirements.
• Coordinate banking profiles and support Treasury-related requests.
• Liaise with international stakeholders on accounting and finance queries.
• Assist with ad hoc finance projects and process improvements.

Requirements

• BCom Accounting degree or equivalent qualification.
• Fluent in English with full professional working proficiency in German.
• German language capability is essential for the role due to regular interaction with international stakeholders and global finance teams.
• Solid accounting knowledge and relevant experience in a similar accounting position.
• Experience with month-end accounting, reconciliations and general ledger processes.
• Exposure to VAT and/or corporate tax.
• Strong Microsoft Excel skills.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Comfortable working independently and to strict deadlines.
• Professional communication skills and confidence engaging with international stakeholders.

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• To oversee the end-to-end e-commerce ecosystem, ensuring a seamless customer journey across digital platforms and 17 club locations. This role is responsible for the growth of the retail brands through strategic website development, performance marketing, and operational excellence in stock and POS management.

E-commerce & Website Development

• Platform Management: Design, develop, and maintain a visually appealing, mobile-responsive storefront on the Shopify Platform.
• Technical Infrastructure: Implement and troubleshoot e-commerce functionalities, including payment gateway integrations and inventory syncs.
• Marketplace Oversight: Full management of the Takealot Marketplace account, including stock replenishment and seller health.
• UX & Content: Manage website architecture and navigation while regularly updating product listings, images, and descriptions.

Retail Systems & Inventory Control

• POS Administration: Act as the lead administrator for Retail Pro related to e-commerce, ensuring the system is synchronized with Shopify.
• Pricing: Ensure all 16+ VAPC locations are synchronised with pricing and discount structures.
• Inventory Integrity: Manage the administrative movement of stock and ensure an optimal product mix and accurate stock levels for the online store and other marketplaces.
• Fulfilment: Oversee order fulfilment, including processing manual orders, replacement orders, returns, and exchanges.

Marketing & Creative Direction

• Campaign Execution: Partner with the Marketing Manager to plan, brief, and communicate retail campaigns to club managers.
• Performance Marketing: Set up, monitor, and report on Meta (Facebook/Instagram) and Google Ads to drive traffic and conversion.
• Content Creation: Design website banners, social media content, and mailers using Canva, Photoshop, or Illustrator.
• CRM: Manage customer databases and implement segmentation strategies for personalized marketing and acquisition.

Operations & Communication

• General Inbox: Act as the primary contact for all inquiries, managing customer complaints, compliments, and requests.
• Club Liaison: Assist with the design and setup of retail stores at new and existing locations.
• Supplier Management: Negotiate with and manage suppliers to ensure revenue and profit targets are met.

Reporting & Finance

• Data Analysis: Track website traffic and conversion rates using Google Analytics.
• Financial Reporting: Compile weekly and monthly reports on sales, returns, and budget tracking for the department.
• Experience: Proven experience in E-commerce, Marketing and Retail Operations role.
• Technical Proficiency: Mastery of Shopify, Meta Ads Manager, and Google Analytics.
• Creative Skills: Competency in digital design (Canva) and copywriting.
• Operational Mindset: Strong understanding of inventory control, supply chain logistics, and marketplace dynamics.
• Communication: Exceptional written and verbal communication skills for stakeholder and customer management.