Jobs at Blue Label Telecoms

Job Purpose

• The Putco Team Lead is responsible for overseeing and managing all operational aspects of the Putco outlet, which services Putco passengers.
• The role requires leadership in financial reconciliation, process and staff management, security compliance, and achieving sales targets.
• The incumbent ensures smooth daily operations while maintaining high standards of service, accuracy, and team performance.

Key Responsibilities

Operational Management

• Open and close the Putco Ticket Site according to shift schedules.
• Conduct security inspections and enforce site protocols for all staff (e.g. bag and money declarations, locker protocols).
• Supervise cashier activities, including issuing and receiving ticket stock, cash floats, and daily shift reports.

Financial & Stock Reconciliation

• Perform daily reconciliations of shift reports, ticket stock serial numbers, float balances, and deposit slips.
• Ensure all previous day discrepancies are resolved with the Operations Financial Manager.
• Monitor and manage weekly stock counts, ticket deliveries, and recordkeeping.
• Oversee ticket cancellation validations and procedures in compliance with policy.

Customer Service

• Provide face-to-face support to passengers and resolve queries efficiently.
• Escalate unresolved customer issues when necessary.
• Leadership & People Management
• Lead by example and foster a professional, respectful, and high-performing team culture.
• Ensure staff comply with company procedures and security policies.
• Support team development through coaching and adherence to internal standards.

Self-Management

• Demonstrate a proactive, accountable work ethic with strong attention to detail.
• Adapt to operational needs and changing priorities.
• Engage in continuous learning and self-development.

Requirements

Competencies

• Behavioral Attributes
• Integrity and honesty.
• Passion and energy.
• Resilience and adaptability.
• Customer-centric mindset.
• Problem-solving and innovation.
• Leadership Qualities
• Builds trust and relationships.
• Demonstrates commercial and business acumen.
• Drives results and accountability.
• Coaches and develops team members.

Functional Competencies

• Financial and reconciliation proficiency.
• Attention to detail and accuracy.
• Structured task execution.
• Professional demeanor and conduct.
• Willingness to travel across sites when required.
• Ability to work shifts, including weekends and holidays
• Planning & AutonomyOperates within standardized practices with delegated decision-making authority.
• Balances specific task execution with broader team and organizational awareness.

Education

• Matric or equivalent. (Essential)

Experience

• Minimum of 3 years’ experience in a supervisory role within a retail or sales environment.
• Proven knowledge of financial processes and reconciliations.

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Job Purpose

• We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels.
• You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met.

Key Responsibilities

• Quality Monitoring: Evaluate customer interactions and service delivery to ensure adherence to internal and external quality standards.
• Performance Metrics: Assess services and products against predefined metrics, ensuring compliance and customer satisfaction.
• Reporting: Deliver regular performance updates, highlighting operational challenges and resource needs.
• Continuous Improvement:  Proactively identify and support improvements in QA processes and business operations.
• Internal Engagement:  Participate in internal inspections and collaborate with teams to identify process enhancements.
• Coaching and Feedback:  Provide constructive feedback and training to improve agent performance and customer experience.
• Support: Assist with customer service tasks when needed and ensure timely completion of administrative duties.

Requirements

Competencies

• Accountability & Initiative:  Takes ownership of tasks and strives for excellence.
• Communication:  Communicates clearly and effectively across diverse audiences.
• Collaboration:  Builds strong working relationships to achieve shared goals.
• Analytical Thinking: Reviews data critically and makes sound, confident decisions.
• Planning & Organisation: Manages workload effectively to meet deadlines.
• Technical Proficiency: Basic numerical, computer, and reporting skills required.

Education

• Matric (Grade 12)
• Certificate in Quality Assurance Administration (preferred)

Experience

• Minimum 2 years’ experience in a call centre environment as a QA
• Hands-on experience with QA practices and identifying skill gaps