Jobs at Booyco Electronics

Main Purpose of the Job

To identify potential company related risks before they occur so that risk-mitigation activities may be planned and invoked as needed limiting possible adverse impacts on achieving company objectives. To identify and provide solutions to further improve the reliability of products.

Education, experience and competencies

• Engineering Diploma or Degree or Trade test Certification
• Minimum 3 years' experience in the auditing, inspection and maintenance of Booyco engineering specifications and standards on clients Installations, the testing and verification of new hardware, drafting and reviewing software specifications including drafting and reviewing supporting technical documentation, performing and recording customer technology demonstrations. Experience in managing of a team and technical documentation for projects. completion of FATP and events reports.
• Product knowledge: Booyco Equipment.
• Valid Drivers' license

Responsibilities

• Research and Identify product improvements across all product ranges.
• Conduct testing on all products and verify conformance in line with product compliance.
• Test all equipment in line with the Product specific FMEA.
• Conduct site visits and assess product implementation and identify possible improvements
• Track & action all improvements identified.
• Compile all assessment reports and related documentation.
• Provide Technical training and support to Technical Specialist and external clients.
• Complete FMEA on new product developments and updated FMEA for product improvements.
• Perform any reasonable adhoc tasks and duties required by management.
• Ensure all affected documents are completed in a timely matter in accordance with the ISO policy.

KPI’s:

• Identify reliability improvements
• Identify the risk associated with reliability defect/improvements
• Implementation of solutions to the organization.

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Main Purpose of the Job

The Repairs Specialist will diagnose, repair, and maintain various electronic devices and equipment. This role requires technical expertise, problem-solving skills, and a commitment to providing excellent customer service while ensuring operational efficiency and profitability.

Education, experience and competencies

• National Diploma
• Bachelor's degree (Advantage)
• 3 years supervisory experience in manufacturing environment
• Proven experience in repairing electronic devices, with a strong understanding of electronic components and circuitry.
• Proficient in using diagnostic tools, soldering equipment, and other repair tools.
• Own Transport and valid driver’s license

Responsibilities

Technical Repairs and Maintenance:

• Diagnose and repair electronic systems.
• Perform troubleshooting to identify issues and determine appropriate repair solutions.
• Conduct routine maintenance and testing of electronic equipment to ensure proper functioning.
• Keep accurate records of repairs, parts used, and time spent on each repair task.
• Ensure all repairs are completed in a timely manner while maintaining high-quality standards.

Operational Efficiency:

• Minimize daily costs and wastage by efficiently using equipment, and resources.
• Maximize profits by running an efficient Repairs Department, adhering to lead times and delivery dates.
• Assist with the RMA system and manage stock control.
• Verify that information entered the system is correct and ensure the Work in Progress (WIP) is up to date.
• Generate and analyse data and reports as required by internal and external customers.
• Customer and Stakeholder Relations:
• Build and maintain strong relationships with customers through professional conduct, regular feedback sessions, and open communication
• Deal proactively with external and internal customers/stakeholders to ensure issues are resolved promptly, complaints are fully understood and addressed, expectations are met, and relationships are strengthened.
• Provide excellent customer service by communicating with clients about repair status, and any other relevant information. 

Team Collaboration and Development:

• Collaborate with the team to resolve complex issues and provide feedback on recurring problems.
• Liaise with repair technicians, and internal staff regarding information required for processes.
• Assist in training and mentoring junior technicians as needed.

Continuous Improvement:

• Stay up to date with the latest industry trends, technologies, and repair techniques.
• Maintain a clean and organized work area, ensuring all tools and equipment are properly stored and maintained.
• Ensure technical competence to achieve desired results.