Jobs at Clinix Health Group (Pty) Ltd

Job Description

• To oversee and coordinate multiple projects across CHG’s network of hospitals to ensure that they are completed on time, within budget, and in compliance with relevant regulations and standards.

Minimum Requirements:

• Bachelor’s degree in healthcare administration or business management or equivalent.
• Excellent communication and interpersonal skills.
• 5 – 7 Years of experience in similar.
• Financial acumen.
• Technical proficiency with project management software and tools.

Minimum work experience:

• Provide a business performance management framework for project management (information, processes, roles and responsibilities) which ensures issues are highlighted and actions are taken as required
• Develop and embed PMO policies and standards for the Group and ensure compliance
• Develop and implement an annual project planning strategy that aligns with CHG’s strategic goals, coordinating with senior management to prioritise projects, and develop comprehensive plans with timelines, resource allocation, risk assessments, and contingencies
• Facilitate effective communication and collaboration among stakeholders to support project success and address any issues promptly
• Ensure contingency plans are in place for critical project components
• Ensure the efficient use of hospital resources to optimize project outcomes
• Ensure projects adhere to healthcare industry regulations and standards, including [National Health Act, Health Professions Act, Medical Schemes Act] guidelines, and other relevant compliance requirements
• Address stakeholder concerns proactively and ensure their needs are met to maintain their support and ensure project outcomes align with their expectations
• Continuously monitor project financial performance against plans and budgets, identifying variances and taking corrective actions as needed to maintain financial sustainability and accountability
• Develop a budget aligned with tactical delivery plans to ensure adequate financial resources for healthcare operations
• Research, compile, and present business intelligence for management decisions and strategic support

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Job Summary:

As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

Minimum Qualifications and Experience:

• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.

 Minimum Job Requirements:

• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilize patient experience performance standards and deploy their respective measurements processes.
• Utilization of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
• Develop and manage patient journey campaigns.
• Creation or customization (based on hospital need) of patient education materials including brochures, pamphlets and videos.
• Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
• Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
• Identifies and presents trends that might be addressed to improve quality and patient experience.
• Manages the customization of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
• Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
• Supports staff to serve as liaisons between patients, healthcare workers and families.
• Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.