Jobs at Collinson

Purpose of the job

• As a Junior Software Engineer, you’ll be joining one of our cross-functional squads, working on greenfield products using modern, cloud-native technologies. You’ll learn by doing: building features, writing tests, and contributing to both front-end and back-end codebases, all with support from experienced engineers around you.
• This is an ideal role if you're early in your engineering career and want to develop your skills in a team that values quality, collaboration, and continuous improvement. You’ll gain experience in real-world software delivery; this includes refining stories, pairing with teammates, shipping code, and seeing your work have real impact.
• We’ll support your growth through mentorship, code reviews, and exposure to a wide range of modern technologies. You’ll also have the chance to explore how we use AI tools, cloud infrastructure, and automation in day-to-day development.
• If you’re enthusiastic, pragmatic, and excited to become a great engineer, this is a solid place to start.

Key Responsibilities

• Write clean, maintainable code (in TypeScript) for web applications and backend services.
• Work closely with your squad to break down requirements, write tests, and deliver working software in small, frequent releases.
• Pair with more experienced engineers, ask questions, and take on tasks that build your confidence and experience.
• Contribute to a robust automated testing pipeline and learn how we use tools like GitHub Actions for safe deployments.
• Gain experience deploying applications to AWS using Terraform, Docker, and Kubernetes.
• Take part in code reviews and retrospectives, and actively seek feedback to level up your engineering skills.

Knowledge, skills and experience required

• You have some experience writing software in JavaScript or TypeScript, and a basic understanding of web technologies.
• You’re interested in both frontend and backend development, and excited to build across the stack with tools like React, Node.js, and GraphQL.
• You’ve had some exposure to cloud concepts (e.g. AWS, Docker, APIs), even if only through coursework or personal projects.
• You understand why testing matters and are keen to learn how to write reliable automated tests.
• You’re collaborative, communicative, and enjoy working as part of a team to solve problems.
• You’re proactive in developing your skills, and open to feedback, mentoring, and new technologies.
• You genuinely enjoy building things, experimenting, and seeing your work make a difference.

go to method of application »

Purpose of the job:

• The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations, with a particular focus on B2C Front Office environments. This includes ensuring the organisation can meet service demands efficiently while maintaining high levels of responsiveness and customer satisfaction.
• Using historical data, predictive modelling, and business insights, the manager anticipates demand across multiple channels and translates forecasts into actionable plans. They collaborate with departments such as Operations, HR, and Finance to align workforce strategies with broader business objectives and operational realities.
• A key aspect of the role is the ability to present complex planning outputs in a commercially relevant way. The manager must communicate the financial and operational impact of resource decisions to senior stakeholders, support strategic planning, and continuously improve forecasting models and processes to enhance agility, scalability, and cost-effectiveness.

Key Responsibilities

• Resource Forecasting:
• Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected business product trends.
• Analyse insights and trends, business forecasts, and operational metrics to anticipate resource requirements.
• Collaborate with finance and operational teams to align resource forecasts with business plans.
• Apply forecasting techniques tailored to B2C Front Office environments, considering customer behaviour, seasonal trends, and campaign impacts.
• Present forecasting outputs in a commercially relevant format to support strategic planning and investment decisions.
• Resource Planning
• Create comprehensive resource plans to ensure the availability and efficient use of resources across the organisation (Short/Medium/Long Term).
• Monitor and adjust resource plans to address changes in demand, project timelines, and business priorities.
• Coordinate with various operational departments and clients to ensure alignment of resource plans with overall business objectives and operational targets.
• Facilitate regular meetings with key stakeholders to review resource forecasts, address challenges, and update plans.
• Communicate resource plans and changes effectively to all relevant parties.
• Ensure resource plans support both operational efficiency and commercial viability in high-volume B2C environments.
• Data Analysis and Reporting
• Gather and analyse data to provide insights into resource utilisation and identify opportunities for improvement.
• Develop and maintain dashboards and reports to track resource metrics and performance indicators.
• Present findings and recommendations to senior management to support strategic decision-making.
• Translate operational data into clear, commercially focused insights for non-technical stakeholders.
• Process Improvement
• Identify and implement process improvements to enhance the accuracy and efficiency of resource forecasting and planning.
• Utilise best practices, industry standards, and WFM technology to optimise resource management processes.
• Monitor the impact of changes and adjust as necessary to ensure continuous improvement.
• Risk Management
• Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.
• Ensure compliance with relevant regulations, standards, and internal policies regarding resource management.
• Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.
• The role may also include undertaking additional tasks or responsibilities as required to meet evolving business needs. You are expected to work such hours as may be reasonably required in the proper performance of your duties.
• Knowledge, skills and experience required
• Strong analytical and problem-solving skills.
• Proven experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
• Strong understanding of customer demand dynamics and operational drivers in multi-channel service environments.
• Ability to interpret complex data and translate it into actionable plans and commercially sound recommendations.
• Skilled in presenting workforce strategies and performance insights to senior stakeholders, with a focus on financial impact and business alignment.
• Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent communication and stakeholder engagement skills across operational and commercial functions.
• Experience in scenario modelling, capacity planning, and continuous improvement of forecasting processes.
• Commercial acumen with the ability to link operational planning to financial outcomes and strategic goals.
• Flexibility to adapt to changing business needs and work across time zones or geographies as required.
• Competency - Level - Description
• Performance Management - High - Sets and delivers on personal and team goals effectively.
• Communication - High - Listens, articulates, and expresses information clearly and effectively.
• Team Working - Intermediate - Collaborates and respects colleagues to achieve collective success.
• Commercial Awareness - High - Understands market dynamics and manages team resources effectively.
• Client Service - Intermediate - Delivers outstanding service to clients and internal stakeholders.
• Innovation & Continuous Improvement - Intermediate - Seeks and implements improvements to processes and performance.
• Results Focused - High - Achieves objectives efficiently through effective time and task management.

Regulatory Responsibilities

• Adhere to relevant regulatory Conduct rules and the Firm’s code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland
• Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role
• Immediately report any known conflicts of interest in line with company policy
• Satisfy on an ongoing basis the company’s fit and proper requirements which as a minimum shall take account of your:
• Honesty, integrity and reputation
• Competence and capability; and
• Financial soundness
• Carry out the role with honesty and integrity in the best interests of the Firm and its customers
• Maintain a Duty of Responsibility for all activities managed within the role