Jobs at DHL Supply Chain

DHL Global Forwarding has an opening for a OFR Controller in Cape town, South Africa. Join us in connecting people and improving lives!

In this  OFR Controller position

• To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
• To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines 
• To manage and monitor all parties within the supply chain
• To develop and maintain relationships with suppliers and customers
• Support Operations Supervisor with the implementation of new/change of systems, directives and distribution of information to staff
• Receive Estimate request from Client.                      
• Check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
• Request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
• Send Estimate to customer as required and follow-up with customer.                   
• Request SLI from customer if estimate approved and contact origin station via quick Bookings.
• Arrange collection with origin station.
• Instruct origin to book with co loader / Carrier based on the SLI / SI.
• Receive booking confirmation from origin station within 48hr and send to client.
• Once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
• Register shipment on internal system CW1 for Cross Trade files.
• Origin station that are not on CW1, then create a Quick booking.
• Request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved.
• Quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
• If there are any discrepancies enquire with Origin Station via OI
• Send out Status /Tracking report to customers, origin, and destination.
• Once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer.
• Assign shipments off the LOT to your CW1 profile
• Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
• Updating Mandatory milestones CW1 completely and within the specified timelines.
• Contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
• Co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• Create/ Confirm transport order to ensure delivery of shipment to final customer.
• Ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand.
• Ensure release is taken from Co-loader/ carrier in time, so as to avoid storage and detention.
• To develop and maintain relationships with suppliers and customers.
• Support Customer Service / Key account management and Sales in incident and exception management.
• Initiate and address all OI’s and CCM’s within the defined timelines.
• Address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc.
• To participate within the department with regards to industry or regulation changes.
• Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.

Now, here is what we need from you!

• Retail and Perishable Sector knowledge is required
• Regulation knowledge – SARS, Road Transport, Exports, Imports
• Experience with CW1
• Customer focused
• Microsoft Office applications
• Communication skills – written and spoken
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills

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• The overall purpose of the role includes ensuring accurate and timely completion of quotes for Industrial Projects, increasing the win ratio for quoted work, and retaining and developing existing Business Customers (BC) within an assigned portfolio by generating additional revenue through enhanced share of wallet and value-added services. Additionally, it involves gathering customer and market information to keep Product departments updated on current trends.
• DHL Global Forwarding has an opening for a IP Customer Retentions & Pricing Specialist in Johannesburg , South Africa. Join us in connecting people and improving lives!
• In this IP Customer Retentions & Pricing Specialist position
• Provide Industrial Projects estimates to existing and new customers.
• Follow-up with all customer requests which could be potential sales opportunities (identify high probability win projects).
• Maintain proactive communication/relationship with colleagues and managers.
• Maintain and keep estimate register up to date.
• Supply month end summary (KPIs) to IP managers
• Coordinates customer queries through product / sales support.
• Builds rapport and trust with customers.
• Assesses customers’ needs
• Recommends solutions based on customer needs by using industry knowledge and product solutions.
• Owns and maintains the Customer Standard Operating Procedure
• Facilitates business implementation through the implementation team.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's). 
• Usage of DGF CRM system.
• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Work with Global team on complex project bids
• Prepare and realize project offerings.
• Responsible for product targets as defined within existing portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.
• Informal influence to enable improvement and change within the organization.
• Assist Global Bid Team where large projects require commercial and technical solutions
• Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.
• Accomplishes own tasks whilst in support of corporate goals.
• Increase Win Opportunities through accurate completion.

Procurement and Vendor Management

• Lead the procurement of goods and services and transportation capacities in order to reduce costs and ensure quality and supply as needed by the business / function in scope.
• Cooperate with the DGF ZA procurement specialist to ensure compliance with all required procurement policies and processes.
• Ensure that appropriate supplier evaluations have been planned, performed, and documented in accordance with ISO and relevant SOPs.
• Ensure all suppliers for the department have the required valid certificates and licences in place.

Now, here is what we need from you!

• Knowledge and experience of industrial projects ocean freight (including breakbulk, RORO, part charter and charters) 
• Knowledge and experience of abnormal road transportation within South Africa and neighboring countries is advantageous 
• Outstanding communication and negotiation skills and the ability to focus on outcomes. 
• Proven ability to build and manage relationships. 
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings. 
• Strategic thinking 
• Persuasiveness 
• Systematic problem solving. Achievement oriented 
• Microsoft Office applications 
• Good time management skills 
• Customer Management Skills 
• Be able to communicate with customers effectively and have a good telephone manner 
• Be a team player 
• Be able to work under extreme pressure and be an achiever 
• Must be self-motivated 
• Must have good interpersonal skills 
• Good negotiating skills and be able to influence customers 
• Ability to work unsupervised 
•  High level of attention to detail.

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• To co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation.
• DHL Global Forwarding has an opening for a  Cross Border Controller  Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Cross Border Controller position

• Understand & process Road Freight shipment requests and execute such request expertly.
• To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 within the specified timeframes (1 hour) after receiving shipping instructions
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices
• Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration
• Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.  Files need to be opened at inception of the transaction and invoice upon receipt of the POD. Or dispatch (as per customer SOP).
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents)
• To develop and maintain relationships with suppliers and customers.
• To prepare specific customer reports whenever required.
• Support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• Receive and accept transport orders from customers.
• Book shipment with transporter on time.
• Follow up acquittals for RIT/RIB shipments.
• Follow up PODs (proof of delivery) with transporters.
• Arrange collection / packing of customer cargo.
• Supply carrier with transport order instructions, CW1 reference No.
• Send Pre-alerts to customer & destination offices and agents.
• Invoice shipment based on estimate or rate agreements.
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• To participate within the department with regards to industry or regulation changes.
• The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime
• Follow up Standard Operating Procedures (general or customer specific).

Now, here is what we need from you!

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure

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Job Purpose:

• We are seeking a motivated and detail-oriented Finance Graduate (on the CIMA route) to join our dynamic team. This role offers an exciting opportunity to apply your financial knowledge in a practical setting, working closely with our supply chain operations to drive efficiency and profitability.

Key Responsibilities:

• Assist with Preparation of monthly Financial results (source data from Oracle, analyze the information, check for completeness and accuracy, raise journals, monitor and review the results once updated with reasons for variations.
• Assist with revenue management ensuring timeous and accurate billing of clients and appropriate follow up of outstanding payments in support of Shared services.
• Collaborate with cross-functional teams to align financial goals with operational strategies.
• Conduct cost analysis and assist in budgeting and forecasting for supply chain operations.
• Ensure compliance with financial regulations and internal policies.
• Interpretation of financial and interrelated operational information         .
• Submitting monthly financial information accurately and timeously to meet deadlines.
• Project Management
• Continuous Improvement
• Vendor Management
• Providing management of the Distribution Centre with the appropriate level of Financial and Administrative skills and support.
• To act as a link between the financial/administrative processes and operational functions.

Qualifications:

Essential: Matric

• Essential: Bcom Degree with focus on Finance / Accounting
• Desirable: CIMA Qualification (Currently persuing)

Competencies, and Skills:

• Strong financial acumen and excellent team dynamics.
• Willingness to learn
• Must be able to work with and communicate to all the role players, Internal & External Customers, Principles, Tranship operations
• Sound Interpersonal skills, strong analytical ability
• Effective communication skills
• Achievement drive and initiative
• Computer knowledge and skills

Performance Indicators:

• Team player
• Fulfilment of tasks to meet deadlines
• Commercial support to business
• Quality of Budgets, Forecasts, QBR's etc.            
• Achievement of revenue/profit/cost control vs. budget
• Key financial ratios achieved

Languages:

• Proficiency in English, both verbal and written.