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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key purpose
- The Knowledge Management Consultant is responsible for ensuring all training materials accurately reflect updates or enhancements to the assigned Discovery products. Working closely with Instructional Designers, this role ensures that learning materials remain relevant, accurate, and aligned with product amendments. The individual must develop a thorough understanding of the products they are responsible for and produce high-quality written updates in a timely manner.
Key outputs
- All work must be done accurately, comprehensively and in-line with set quality standards.
- Update and maintain training material to reflect product changes and enhancements.
- Collaborate with instructional designers to ensure consistency and quality across all learning materials.
- Conduct thorough reviews to ensure updates are accurate, comprehensive, and clear.
- Learn and understand relevant Discovery products to effectively update related training materials.
- Manage timelines and deadlines to ensure materials are updated promptly within specific timeframes.
- Liaise with relevant stakeholders to gather necessary information for updates.
- Ensure compliance with Discovery’s standards for training materials.
- Ensure that updated material is uploaded by the Learner Management System (LMS) Team to the learner portal.
- Maintain the Material Matrix tool with updated records based on the updates actioned.
- Maintain SharePoint folders with updated training material.
Competencies
- Accuracy and Attention to Detail: Ability to identify and correct errors in documentation.
- Written Communication Skills: Exceptional ability to write clearly and concisely.
- Collaboration and Teamwork: Ability to work closely with instructional designers and other stakeholders.
- Time Management: Effectively manage multiple tasks and meet deadlines.
- Adaptability: Ability to quickly learn and understand Discovery’s products and translate this knowledge into training material.
- Analytical Thinking: Capability to evaluate product changes and determine the impact on training material.
- Problem-Solving: Skill in identifying and resolving discrepancies in material updates.
EXPERIENCE AND QUALIFICATIONS
- At least 2 years of experience in a role involving content development or technical writing.
- Proven ability to work on multiple projects with tight deadlines
- Degree/Diploma/Certificate related to Business Communication/ Professional writing/ Technical writing/ Copywriting/ Editing or Publishing.
- Experience in the insurance or financial services industry is highly desirable
- Familiarity with Instructional design principles and methodologies.
- Proficiency in Microsoft Office Suite and other relevant content development tools
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Job Purpose
- The Group Accountant will be responsible for the consolidation of monthly and annual financial reporting function in Discovery and all associated processes.
Key Outputs may include but are not limited to:
- The jobholder’s responsibilities will be to support the deliverables of the team, which include:
- Assist with producing monthly consolidated management accounts, which include the Group Income statement, Statement of Financial Position, Statement of Other Comprehensive Income, Statement of Changes in Equity, Cash flow statement as well as the preparation of segmental information. This responsibility includes the review of foreign subsidiary translations and all consolidation entries to be processed to produce IFRS compliant results.
- Produce a consolidated view of the Group budget and forecast for presentation at Group Exco and Discovery Limited Board.
- Assist with preparing financial results for Discovery Limited Board meetings
- Produce the Interim Results and Annual Financial Statements (AFS) for Discovery Limited Group, as well as various other external reports
- Provide financial information to the Group Risk team to assist reporting of Solvency and Embedded Value
- Assist with ad hoc queries received from the Investor Relations team
- Liaising with internal and external auditors
- Assisting with the administration of the accounting system (Sage) and reporting tool (OneStream) for the Discovery Group as and when required.
- Assist with updating Group AFS pack or monthly management account template changes in OneStream as and when required.
- Assist with ad hoc finance queries from business areas.
- Assist with preparation and review of SENS announcements relating to financial results.
Job Experience:
- Minimum 5 years experience within a large corporate in a similar role.
Education / Qualifications
- Qualified CA(SA)
- Experience in the Insurance Industry is advantageous
Technical Skills /Knowledge
- Advanced knowledge of IFRS standards
- Strong written and verbal communication skills
- Impeccable attention to detail and accuracy
- Ability to work well under pressure
- Strong interpersonal skills
- Strong project management skills
- Advanced Excel knowledge and experience
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Key Purpose
- Accountability and leadership of the Discovery Life Funeral Sales Team.
Areas of responsibility may include but not limited to:
- Lead and manage a Funeral Cover sales channel consisting of business consultants and financial advisors.
- Achievement of sales and quality targets.
- Ensuring a professional level of interactions with intermediaries and HR contacts.
- Inductions and leads management, ensuring that campaigns and leads are correctly managed
- Ongoing liaison and relationship building with various stakeholders.
- MIS Reporting, create and maintain reporting
- Business processes and operational improvement
- Promote a positive and proactive approach to compliance and risk,
- Ability to proactively manage change.
- To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
- Compliance and risk management and adherence
- Coach staff to improve performance and behaviors.
- Create an energetic and fun work environment
- Report any suspected misconduct.
KI responsibilities may include but not limited to
- A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
- must monitor that the statutory obligation of the FSP are complied with.
- Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
- Ensure that representatives are compliant with the fit and proper requirements.
- Representatives complete all required training for their role.
- Review the advice rendered by the representative.
- Monitor on an ongoing basis that the representatives are treating customers fairly.
- Supervise representatives under supervision:
- To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
- where monitoring of representatives under supervision is delegated, the following should be done:
- record the process of delegation and the reporting frequency monitoring done.
- Instil a culture of treating customers fairly in all aspects of the business.
- Ensure that there are business processes and operational ability.
Competencies
- Ability to engage Union representatives.
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously.
- Ensure ethical business activities and maintain transparency of branch dealings.
Qualification and Skills
- Matric (Grade 12)
- Four – Six years sales management experience in a target driven in/outbound sales.
- Computer skills: Microsoft word; Excel; Email.
- A FAIS Recognized qualification: NQF Level 5
- RE5 and RE1 compulsory
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KEY PURPOSE
- The Content Lead: Insurance is responsible for the content deliverables of Discovery Life and Discovery Insure. The Content Lead combines the creativity and skill of a specialist writer with leadership, organisational and problem-solving abilities to meet the content objectives of each business. Reporting to the Head of Content, the Content Lead oversees the day-to-day content planning, generation and execution of content development. The Content Lead supervises freelance writers, with the responsibility to create compelling thought leadership, brand and social media content for Discovery’s insurance offerings. The Content Lead plays a key role in coordinating, planning and collaborating with various internal, marketing, editorial and project teams to deliver high-quality content for various target audiences and platforms.
As the Content Lead, responsibilities include the following, but are not limited to:
- Meeting with editorial and project teams on the various insurance brands, and social media and PR teams to brainstorm and develop content ideas for all media channels
- Planning and managing daily content operations for the portfolio
- Collaborating with the Head of Content to understand content priorities and solutions
- Presenting content opportunities and solutions to heads of brand, social media and PR
- Supervising freelance writers and other content producers, as required for different projects and briefs
- Planning and approving briefs to writers
- Managing project plans, schedules, work flow data and related administration
- Identifying unique content opportunities in line with the key messages and priorities as stipulated by business
- Identifying opportunities for content that will be suitable and relevant for a media audience
- Collaborating with a broader team to identify opportunities that will build the thought leadership position of experts and leaders in the business
- Researching and overseeing development of content for various executive LinkedIn profiles
- Identifying opportunities where data insights from business can be leveraged in content
- Assisting the team in conducting interviews with a wide range of internal and external stakeholders to produce content according to client briefs
- Developing and managing content plans according to content and marketing strategies
- Assisting the team in developing content in various forms, including press releases, opinion pieces, website content, media responses and reports
- Project managing large content projects when required
- Working with and providing support to the Head of social media on social media content
- Working with various internal and external stakeholders, including clients and suppliers
- Managing briefs for video and photography shoots, as well as design agencies
In this role, the Content Lead is responsible for ensuring continuous improvement and professional development, including:
- Fostering an environment conducive to cross-functional skills transfer and coaching freelance writers where required
- Cultivating an environment where creativity and innovation are encouraged
- Maintaining professional and technical knowledge and keeping abreast of industry trends
- Contributing to team success by ensuring team commitment and cohesion
- Valuing individual contributions and showing respect for others
- Respecting diversity and encouraging an environment that values inclusivity.
- Builds and manages operational relationships with internal stakeholders
- Engage with senior business colleagues to contribute to the brand or communication strategy
- Researches local and international trends and business enablers and makes recommendations on content and editorial plans and strategies
- Provides expert guidance to colleagues on industry best practice
- Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
COMPETENCIES
- Understanding of the financial, insurance and investments landscape
- Excellent writing skills, with experience in financial and technical writing an advantage
- Ability to develop content strategies, plans and campaigns targeted at various audiences
- Ability to engage with senior management within the organisation
- Ability to translate complex concepts into engaging and simple content
- Ability to understand the voice of the organisation and adapt the tone of the content to the audience
- Project management experience and skills
- Attention to detail
- Excellent interpersonal skills
- Ability to work well in a team and oversee the deliverables of a team of writers
- Ability to work under pressure and meet deadlines
EDUCATION AND EXPERIENCE
- Matric and appropriate tertiary qualification (degree with marketing, communication, journalism, writing or language components)
- Extensive writing experience
- Background in financial writing (financial, insurance or investment topics)
- Minimum 5 – 8 years’ experience (PR, editorial, social media, communication, or agency experience)
- Digital marketing and social media experience
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Job Description
- The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key purpose
- To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
- Leading and managing a team of 10 – 12 telesales short-term agents
- Performance Management, coaching and developing team.
- Drive staff to achieve required targets and is accountability for teams overall sales targets
- Assessment of consultants calls - QA.
- Assisting with interviews & Role plays.
- Dealing with elevated queries/problems.
- Managing the ongoing relationship between brokers.
- Ensuring continual communication between management and staff.
- Adhere to and enforce internal policies.
- Inspire, motivate and support team.
- Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
- Excellent verbal and numeric communication skills
- Sales Orientated
- Quality driven
- People-focused
- Quality driven
- Attention to detail
- Strong Interpersonal Skills
- Strong Leadership skills
- Problem solving skills
- Decision making skills
- Stress tolerance
- Excellent time management skills
- Organizational awareness
- Ability to work within a team and drive team culture
Qualification & Experience
- Grade 12 – essential
- 4 years outbound/ Inbound experience – essential
- Short Term experience
- 3 years Team Leader/leadership experience – Non negotiable
- Proficient in English – essential (writing, reading, speaking)
- Bi-lingual – advantage (writing, reading, speaking)
- Computer literate - MS Office, especially Excel – essential
- Regulatory Exam and NQF 5 FAIS credits
- BCOMM or related degree will be advantageous
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Key Purpose
- Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.
Areas of responsibility may include but not limited to
- Act as a consultant to the client on the application
- Participate in client planning forums and advise on solutions
- Challenge the business in their thinking, especially to understand the intent of the business requirement
- Assist business to articulate the benefits they wish to realize with the solution
- Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
- Facilitating the development of a Business Case
Customer Requirements Specification (CRS)
- Follow a structured process to listen to, understand and document client requirements If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
- If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
- Following up with clients to clear up ambiguity and possible misunderstanding
- Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
- Ensuring alignment between the Business Case and the CRS
- Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS
Product Requirements Specification (PRS)
- Design and validate the functional solution
- This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
- Identify a set of stakeholders that need to be involved in creating and validating the PRS
- Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
- Identify and Involve other teams and domains that must be integrated to for the solution to work
- Build & demonstrate GUI prototypes, to validate the designs
- Perform modelling & build data models that simulate the solution
- Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
- Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off
Solution Proposal:
- Review the approved CRS and PRS with the development team
- If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
- Answer queries from the development team on business or functional aspects of the required solution
- Defend the client business requirements
Project Documentation
- Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
- Provide updates to project schedules
- Maintain and update the scheduling system
- Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
- Maintain project documentation
- Provide input to technical design, and liaise between the client and the technical team
- Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
- Manage and prevent scope creep
- If required, conduct a Post Implementation Review (PIR)
Release Notes & Training Material
- Update and publish release notes related to the current system changes implemented and notify impacted parties
- Assist trainers with queries or release notes
- Present initiation papers to other teams at the Channel Forums
- Develop procedure manuals for the system (for use by development team)
- Maintain and update the CRS and PRS with any added content
- Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
- Keep status updated
- Check documents in and out of system
- During go-live, perform live monitoring of the new system
- If required, make configuration settings/updates, version number changes, workflow and configuration table changes
Query Report
- Respond to incidents escalated by the Incidents team
- Log issues in the appropriate issues logging system
- Conduct preliminary analysis on issues
- Provide reporting to Development Manager or PM on project activities and status.
Service Level Agreements
- Agree required support functions with business prior to go live, and document in SLA
- During go-live, provide end user support if required
- Be on standby for possible client issues during go-live
- Provide ad-hoc "walk through" support on site with clients
- During go-live, participate in the resolution of serious errors by implementing emergency changes
- Provide assistance when presentations are done to external clients (e.g. Brokers)
Personal Attributes and Skills
Behavioural competencies
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Additional attributes
- Proactive in approach to planning
- Risk Mitigation
- Solution Driven
- A strong delivery focus
- Highly adaptable and resilient (Able to work under pressure and Change Readiness)
- Ability to prioritize and work on multiple tasks simultaneously
- Ability to deal with complex models and their application
Education and Experience
Experience:
- 5 years solid Business Analysis experience with significant exposure within the SDLC, specifically Agile/Waterfall software development
- Strong understanding of business processes and functional requirements
Education
- Matric
- BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
- Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
- BPMN Course (Advantageous)
Technical Knowledge
- PL/SQL – writing/running queries (Beneficial)
- SQL, UML, XML and OO
- Processes: ITIL (Incident, Change, Release, Problem Management),
- Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
- Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
- Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation
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Key purpose
- The purpose of this role is to drive key team deliverables with a focus on accuracy and completeness, while embedding technical expertise and providing daily support to the business. The role includes reviewing deliverables, offering daily guidance, and supporting team members to achieve the function’s mandate in line with the strategy defined by the Head of Department. The successful candidate will assist in coordinating Risk Management for the entire Discovery Health portfolio and ensure effective coordination between external audit and the business.
Areas of responsibility may include but not limited to:
- Understand all key deliverables required across the Risk and Audit portfolio in line with the defined strategy for the year, risk frameworks, audit standards, DLP rules, and GRM deadlines.
- Review all key deliverables prior to HoD review and sign-off in line with the defined mandate for the function.
- Highlight and raise red flags to the HoD in line with the defined risk appetite for key items within Health.
- Coach, mentor, and support the team with daily activities, guidance, email reviews, solutions, and technical steer as required to ensure accurate deliverables.
- Attend meetings with the team to drive and steer conversations that align with the relevant risk methodology, DLP rules, and audit standards in place.
- Assist the HoD with any key ad hoc tasks to support the function as required.
- Foster and build positive relationships with Health stakeholders by displaying excellence in the delivery of work efforts.
- Perform key analytics for the function to highlight key areas of focus for risk and audit deep dives within Health.
- Address escalations by applying logic and discernment and present a plan of action to the HoD for review before implementation.
- Monitor and report all material risks and risk information is reported to the relevant Excos/Committees/Management forums/ stakeholders.
- Create risk reports and ensure consistent delivery of the risk reporting requirements
- Draft risk report for the Risk Exco, facilitate and manage the process of reviewing the risk information with relevant stakeholders such as the CEO of the Business and 2nd line risk management function
- Embedding and implementation of the ERM Policies, Frameworks, Standards and Guidelines into the business and ensuring that requirements are met.
- Ensure risk and controls assessments are performed on risks identified / reported
- Ensure follow ups with management/relevant stakeholders where required, such as open action plans, breached KRIs, risk incidents, risks are performed, and risks are reassessed where required
- Develop, monitor and report on key risk indicators on a regular basis.
- Ensure that risk events are reported on and provide a detailed analysis of the event including the qualitative and quantitative impact.
- Manage and maintain the risk profiles of the Discovery Health businesses to ensure the information on the profiles are up-to-date, relevant and an accurate representation of the business environment. This includes that management and maintenance of the risk information on the risk management system
- Providing technical risk management support in business meetings, and risk reviews.
- Promote a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding staff.
Personal Attributes and Skills
- Communication Skills (written and verbal)
- Relationship building
- Flexible and adaptable
- Critical thinking and analytical skills
- Deadline driven
- Team player
Education and Experience
Education
Essential
- B com Degree/ with Risk Management and or Auditing as a subject.
Advantageous
- Postgraduate risk qualification
Work Experience
- 5 - 10 years’ work experience of similar tasks/ similar environment as Discovery Health
- Experience of leading teams of professional staff.
- Relevant legislative knowledge, i.e., Medical Schemes Act, PoPI, etc.
- Understanding of the Discovery Health business
- Working with administrative tasks across numerous stakeholders and concurrent activities
Method of Application
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