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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose of the role
- The position is responsible for the day to day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
- Processing of all daily and monthly transactional activity within agree service levels.
- Performing QA function for document verification where necessary.
- Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Prepare management and client report for submission to superiors.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- Matric - essential
- 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
- 3 - 5 years’ experience in a supervisory role- Essential
- NQF level 6 or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
- MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
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Job Purpose
- The Fraud Operations Manager oversees the fraud risk function at an operational level. This role oversees the detection and investigation of banking fraud that has a direct impact on bank clients. The incumbent manages the sophistication and rigour of the technology to ensure that fraud is detected, investigated and mitigated within acceptable timelines for the client.
- At an operational level the incumbent ensures that the appropriate systems, processes and controls are implemented so as to drive the anti-fraud strategy.
- The Fraud Operations Manager also speedily manages fraud alerts and intelligently monitors and identifies trends to implement mitigation initiatives for the prevention of further client fraud.
Areas of responsibility may include but are not limited to:
- Translates the anti-fraud strategy into operational action plans to mitigate and prevent future occurrences of fraud for the client.
- Keeps on top of all the client enabling technology within the bank and regularly critiques it from an anti-fraud perspective ensuring the best possible second line of defence for the client.
- Implements the best possible systems and processes that ensure protection, detection, investigation services, policies, controls and training for Discovery Bank.
- Critically evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective.
- Manages a team who monitor clients’ accounts at an operational level to proactively detect possible fraudulent activity. When fraudulent activity is detected this will trigger an investigation, and if fraudulent activity is confirmed, it will be resolved for the client.
- Monitors and keeps track of any breaches that could result in regulatory sanction being imposed.
- Works with the cybercrime prevention team to identify and prevent real or potential fraud.
- Ensures that a detailed risk register with mitigation plan and controls exists for fraud ops to mitigate operational risks.
- Regularly communicates and coordinates cross departmental fraud detection and/or investigative issues with departments such as Collections, Client Services, Credit and Legal.
- Creates, maintains and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance.
- Takes accountability for the continuous up-skilling of employees within the division to ensure that current and future business demands for fraud mitigation are met.
- Develops, executes and give inputs into the policies, procedure and standards within fraud ops aligned to the regulatory framework.
- Keeps abreast of trends and business practices in the fraud environment both locally and internationally.
- Oversees and manages the fraud process SLAs to ensure that breaches are kept at a minimum
Personal Attributes and Skills
- Planning and organising
- Problem solving
- Judgment and decision making
- Conflict management
- Innovative process management
- Client service orientation
- Verbal and written communication
- Strong analytical skills and attention to detail
- Interpretation of data leading to decision making insight
- Business analysis
- Cybercrime detection
- Knowledge of the banking industry and financial crime
- Understanding of Visa and or financial transaction processing within banking
- Risk Management theoretical knowledge
- Understanding of enforcement agencies
- Case Management
Education and Experience
- Bachelor degree specialising in Finance or Forensics
- Degree in risk management, fraud or financial crime is preferred
- NQF level 9, MBL, MBA, M Comm is advantageous
- At least 7 years’ experience in financial crime, fraud or forensics roles in a financial environment
- At least 3 to 5 years’ experience in managing a team
- At least 5 years of experience in loss prevention/risk management including operations management experience in financial services or banking.
- Experience in risk management within a financial or banking environment.
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Key Purpose
- Provide analytical capabilities to the Personal Lines Pricing team through predictive modelling exercises and in-depth analytical investigations.
Areas of responsibility may include but are not limited to
- Conduct in-depth investigations and ad-hoc analysis to support pricing decisions and business objectives.
- Create and refine actuarial models to monitor business performance and support development initiatives.
- Taking ownership of lifetime value models and renewal strategies to maximize customer value and retention.
- Utilize predictive modelling techniques to segment the client base and identify pricing opportunities.
- Ensure models are accurate and fit for purpose, regularly monitoring their performance.
- Establish monitoring processes to measure model performance, ensuring accuracy and reliability in pricing decisions.
- Support improvement initiatives and carry out change management tasks to enhance pricing strategies and data processes.
- Ensure data processes are continuously maintained and updated.
- Contribute to the development of pricing strategies aligned with business objectives, ensuring competitiveness and profitability.
Skills
- Technical / Statistical skills
- Leadership skills
- Data management skills
- Modelling skills required:
- Emblem
- Radar
- Programming skills:
- SQL
- Microsoft Office (Excel, PowerPoint, and Word) – advanced level of Excel
Education and Experience
Education:
- Matric (Essential)
- Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
- Minimum 7 completed CT subjects (Essential)
Minimum Experience:
- At least 2-4 years experience within the short-term insurance pricing industry (Essential)
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Job Purpose
- The Bank has a responsibility to comply with all Financial Crime legislation as set out by the different regulatory bodies specifically drafted for Banks. It is the Bank's duty to always maintain compliance with the above legislation across people, processes and systems to ensure we combat Money Laundering and the Financing of Terrorism. Based on the Banks strategic intent to always remain compliant and to combat Financial Crime, the Bank has created a Financial Crime Compliance Function. The Financial Crime Compliance Officer who will work in this function will conduct Anti-Money laundering (AML) and Counter Financing of Terrorism (CFT) activities on behalf of the Discovery Bank, providing assurance to senior management that the requirements of our external financial regulators are being complied to. In addition, providing assurance that our business is conducted in accordance with the Discovery Bank Financial Crime Compliance policies, procedures and processes.
Areas of responsibility may include but are not limited to
- Must have basic knowledge and experience working with Refinitiv World Check for investigations.
- Must have basic knowledge and experience working with NICE Actimize modules namely RCM, WLF, CDD and SAM.
- Conduct sanctions, PEP, financial crime reviews and investigation management of potential new and existing bank clients to ensure any relevant risks are identified and mitigated.
- Assist with on-going monitoring of clients, investigating transactional behaviour from automated and semi-automated screening tools.
- Must be technically strong and have the ability to learn the Banks core banking system.
- Ensure tasks allocated are accurately completed on a timely basis and meet professional business writing requirements.
- React timeously to all requests from external parties (regulators, external auditors, etc.) and provide accurate and complete information in relation to these requests.
- Conducts in-depth reviews and investigations on suspicious transaction activity occurring within the bank.
- Ability to work across different functional teams.
- Ability to learn and apply Financial Crime Compliance processes.
- A team player who has the ability to work well in a fast paced, motivated team.
Skills
- Have an ability to take responsibility of investigations completed with SLA’s.
- Take initiative, act with confidence and efficiency.
- Have an understanding of the core principles of an effective Compliance function.
- Have an ability to analyse, interpret and client transactional behaviour.
- Proficiency in MS Excel, Word, case management tools.
Qualifications
- University Degree (Legal or Commerce preferred).
- Certificate in ACAMS preferable.
Work Experience
- Minimum 1 to 3 years’ cross functional experience working in Customer Due Diligence, Sanctions, AML/CFT, Suspicious Activity Monitoring, and Real-time Payments screening team.
- 1 to 3 years working experience and understanding on NICE Actimize modules such as RCM, WLF, CDD and SAM.
- Experience performing alert investigations, case management, assisting in decision making on investigations.
- Knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB and FIC) specifically in relation to FICA and other applicable legislation.
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Key Purpose of the role
- The position is responsible for managing a smaller team, responsible for the Onboarding and Installation of New Business. Some functions:
- To review and initiate Special Rule requests and the implementation of Amendments, Enhancements and Renewals.
- To load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act.
- To compile AUM report, review and submission.
- The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.
Areas of responsibility may include but not limited to
- Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
- Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
- Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
- Ensure productivity levels are optimised.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- NQF level 5 equivalent qualification.
- 3 – 5 years operational leadership and management experience – Essential
- 3 - 5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
- NQF level 6 or B Com degree or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
- MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
- 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
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Key Purpose
- The Junior Business Intelligence (BI) analyst developer is responsible for implementing and supporting MIS and BI solutions. The right individual will possess knowledge of all stages of MIS and BI delivery including requirements analysis, logical design, physical design, implementation, testing and deployment.
Areas of responsibility may include but not limited to
- Interact with Vitality Data Solutions team and business stakeholders to establish information needs.
- Maintain and comply with data governance, data modelling and data integration standards.
- Support the creation, enhancement and implementation of newer BI/MIS standards and processes.
- Work with the Vitality Data Solutions team to ensure loads are running optimally.
- The position requires you to maintain databases. This includes:
- Implementing database table and structure designs
- Creating views, functions, and stored procedures
- Writing optimized SQL queries
- Maintaining data quality and overseeing database security
- Moreover, you’ll need to write SQL queries to store, sort, and retrieve a range of data.
- Conduct data analysis and data quality checks on various data sources.
- Improve query and report performance.
- Create functions, scripts, stored procedures and triggers to support application development.
- Perform bug fixes.
- Translate business & technical requirements into efficient sustainable SQL solutions
- Interact with software developers, business analysts, quality management and end users on BI and MIS solutions and the implementation of the various BI artifacts.
- Coordinate and apply various coding efforts
- Provide second tier support as required
Personal Attributes and Skills
- Good oral and written communication skills.
- Must be able to present solutions
- Experience working with BI front-end tools to develop prototype solutions (Power BI, Excel)
- Strong SQL query writing ability (across database environments)
- Knowledge and understanding of logical and physical data modelling using a variety of techniques including Kimball.
- Database fundamentals and data modelling knowledge (normalization and de-normalization).
- Good understanding of ETL solution architectures.
- Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
- Good analytical and problem-solving skills.
- Must be able to navigate ambiguity and complexity around business products and benefits and how they tie into data.
- You should be quick thinker, highly organized and able to troubleshoot any number of issues that can come up during the day-to-day operations.
Education and Experience
- Minimum Bachelor’s degree in either Computer Science or Informatics.
- 1- 2 years' worth of relevant experience
- Business Intelligence certifications will be an added advantage
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Key Purpose
- Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.
Areas of responsibility may include but not limited to
Design:
- Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
- Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
- Research and find effective solutions to technical issues that arise
- Estimate development timelines based on business requirements
Development:
- Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
- Conduct unit testing and fix any defects found
Testing:
- Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
- Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
- Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary
Support / Troubleshooting:
- Assist system users with technical support issues and handle according to defined procedures
- Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
Mentoring / Team development:
- Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
- Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
- Assist in identifying training needs of team members
Personal development:
- Keep abreast of current technological trends and how these might be applied in the Discovery environment
- Constant improvement of knowledge of the various applications, their functionalities and data models
General:
- Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
- Able to build business relationships with other members of team and the business areas we support.
Personal Attributes and Skills
Technical Competencies
- Excellent understanding of Object Orientated principals and Java language fundamentals
- Knowledge of commonly used design patterns
- Broad understanding of how to put together an EE-based business solution from scratch
- EJB
- HTML
- JSF
- JQuery
- JAXB
- SOAP Web services
- Message Driven Beans
- UML
- XML/XSD
- SQL
Behavioural Skills:
- Action orientated go-getter, hungry to learn and add real value
- Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
- Able to plan, organise and prioritize own work
- Able to multitask
- Able to work independently
- Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner
Education and Experience
Essential:
- 5+ years’ experience in Java development with exposure to core competencies listed
- IT related Degree or Diploma (BSc/BTech or similar).
Advantageous:
- Formal Java qualification
- REST Web services
- JSON
- Business Process Management Tools
- Apache Camel
- Apache Webserver Configuration
- JBOSS Configuration
- CSS
- GIT
- Integrated Build Tools
- HTML 5
- Knowledge of Short Term Insurance industry
Working knowledge of:
- Software development within SDLC
- Unit Testing
- Data modelling and design of database structures
Method of Application
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