Jobs at Dream Hotels & Resorts

Job Overview:

• As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Key Responsibilities:

• Provide strategic direction and diection to all hotel and resort departments
• Foster a culture of exceptional customer service and guest satisfaction
• Develop and manage the annual budget in collaboration with executive leadership
• Collaborate with the sales and marketing team to drive revenue and occupancy
• Collaborate with the Head Office People team with recruitment, training and develop a high performing team
• Ensure compliance with brand standards, induustry regulations, and legal requirments
• Build and maintain positive relationships with the local community
• Lodges team members are expected to be versatile and actively participate in various facets of the entertainment teams responsibilities

Theoretical Knowledge:

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 3-star resort operations and leadership experience in a similarposition.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.
• Advanced computer literacy (including APEX and PLUSPOINT).
• Timeshare/Share block experience is advantageous.
• Excellent Food and Beverage Skills
• Valid driver’s license.
• Excellent knowledge and understanding of OTA’s
   

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Job Overview:

• Dream Ambassador sharing success in the Resort Sales business unit, specifically the Trade Sales team and will be guided by the Trade Sales Lead in conjunction with the resort custodian at 10 2nd Avenue Boutique Hotel Houghton

Key Responsibilities

Primary purpose of the job

The Dream Ambassador is the key point of contact between Dream Hotels & Resorts, 10 2nd Avenue Boutique Hotel and their clients:

• Government Sales: To generate and maintain business from government departments (national and local), Government related travel agents, ministries, NPO’s and parastatal organizations through proactive sales activities, ensuring the hotels achieves revenue targets from this niche segment.
• Unit Sales: To drive localised business for 10 2nd Avenue in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings — without duplicating or conflicting with accounts handled by the group’s national and international sales teams.
• General: Answering queries, offering advice, providing solutions and introducing new products. Their work includes: full account management - scheduling and executing sales calls, demonstrating and presenting products with the key mandate of revenue generation for all Dream Hotels & Resorts properties and 10 2nd Avenue Boutique Hotel within a prescribed area and market segments.

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5 years hotel sales account management experience essential with at least 2 years dealing with government accounts and/or experience in the luxury hotel market
• Strong knowledge of public procurement and compliance
• Experience responding to RFP’s or managing tenders is essential

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Job Overview:

• The Dream Ambassador is the key point of contact between DHR and Finfoot Lake Reserve Lodge and their clients.  To drive localised business for the lodge in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings, without duplicating or conflicting with accounts handled by the group’s national and international sales teams.  This includes answering queries, offering advice, providing solutions, full account management (agreed-upon client list and within prescribed area), scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Finfoot Lake Reserve and Dream Hotels & Resorts properties, however, more specific to Finfoot Lake Reserve, as the prime objective in revenue generation. 

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5-year industry related sales and key account management experience
• Experience in the luxury lodge market beneficial

Location

• Individual must live in the Rustenburg area and be familiar with its environment, community, which are the key players and big businesses within their community.

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Job Overview:

• As the Lodge Lead, in conjunction with the Resort Property Custodian you will be responsible for overseeing all aspects of the resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Experience

• 3 years minimum of 4-star resort operations and leadership experience
• Strong financial acumen and experience managing budgets.
• In-depth knowledge of lodge operations
• Advanced computer literacy
• Excellent Rate management and Reservations skills.
• Excellent knowledge and understanding of OTA’s

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Job Overview:

• As a Food and Beverage Lead, your primary responsibility is to oversee and manage all aspects of the food and beverage operations within the Blue Marlin All-inclusive Seascape Resort.  

Key focus areas are:

• Menu Planning and Development: Collaborate with chefs and culinary team to create menus that appeal to customers, align with the establishment's concept, meet budgetary requirements, and comply with food safety regulations.
• Purchasing and Inventory Management: Source and purchase food, beverages, and supplies, negotiate with vendors, manage inventory levels, and ensure cost-effective purchasing practices while maintaining quality standards.
• Team Management: Recruit, train, schedule, lead, and motivate food and beverage service team members, including waiters, bartenders, kitchen teams, and other personnel, to provide excellent customer service.
• Customer Service: Ensure high standards of customer service are maintained by interacting with guests, addressing feedback and complaints, and resolving any issues that may arise during service.
• Quality Control and Compliance: Monitor food preparation, presentation, and service to ensure quality and consistency, as well as compliance with health, safety, and sanitation regulations.
• Financial Management: Develop and manage budgets, analyse financial reports, track expenses, and implement cost-control measures to maximize profitability and achieve financial targets.
• Event Planning and Catering: Coordinate and oversee food and beverage services for events, conferences, weddings, and other special occasions, ensuring that client expectations are met and that events run smoothly.
• Marketing and Promotions: Collaborate with the Resort Custodian, marketing and Sales team to develop strategies to promote food and beverage offerings, drive sales, attract customers, and enhance the overall dining experience.
• Vendor and Supplier Relations: Build and maintain relationships with food and beverage suppliers, negotiate contracts, monitor performance, and seek opportunities for partnerships that benefit the establishment.
• Trends and Innovation: Stay informed about industry trends, new technologies, and innovations in food and beverage service to continuously improve offerings, stay competitive, and meet customer preferences.

Theoretical Knowlledge and Qualifications:

• Diploma or degree in Hospitality Management or related field 
• Proven food and beverage leadership experience of more than 3 years in a 4-star establishment
• Proficiency in MS office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Pluspoint, Plus Central and Apex 
   

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• The Executive Housekeeper oversees and directs the cleaning activities of Avalon Springs resort, ensuring that guests receive the highest level of service. They are responsible for managing the housekeeping team's work schedules, handling customer service and complaints, and maintaining relationships with all employees in their department.

Duties and Responsibilities:

• Oversee day-to-day cleaning responsibilities of housekeeping team
• Maintain positive relationships with all employees within the department
• Handle all personnel issues within the department
• Ensure all bedrooms and public rooms are serviced and cleaned daily
• Clean function rooms as soon as they have been used to ensure a fast turnaround
• Ensure VIP rooms receive designated extras
• Maintain an adequate supply of clean and well-maintained linen
• Regularly check rooms for necessary repairs and maintenance
• Liaise with the General Manager to address any decor needs
• Prioritise internal promotions for vacant positions
• Coach and train staff to effectively perform their duties
• Complete attendance registers daily and in accordance with statutory regulations
• Create duty rosters and ensure correct manning levels are met
• Manage relationships with hospitality suppliers for linen, cleaning materials, and guest supplies
• Complete administrative tasks such as controlling budgets, supply costs, and staff schedules
• Oversee stock-takes, budgets, and other paperwork, including maintenance reports and safety audits
• Maintain cleanliness and good repair for staff accommodation
• Conduct regular fire and evacuation drills
• Ensure effective communication by attending meetings and regularly held staff meetings with assistant housekeepers

Qualifications, Experience, and Competencies:

• Grade 12
• 5+ years of relevant housekeeping or related experience
• 1+ years of staff supervision or management experience
• Excellent customer service skills
• Personal Service: Knowledge of principles and processes for providing exceptional customer service
• Administration and Management: Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources
• Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies for maintaining a safe environment
• Time Management: Ability to effectively manage one's own time and the time of others
• Problem Sensitivity: Ability to recognise and anticipate potential problems