Jobs at Fidelity Services Group

Overall Purpose of the job: 

• ADT South Africa requires a proactive, experienced Accounts Payable Clerk to join their dynamic team. Previous experience in processing invoices and reconciling accounts is essential for success in this role.
• Knowledge of AP Sub Contractors and Vendors

Minimum qualifications and experience:

• Minimum Matric Certificate
• Degree preferably or studying towards
• At least 3 years of Creditors experience and full knowledge of creditors processes and reconciliations are essential
• Sound working knowledge of the SAP system
• Proficiency in MS Word and Advanced Excel is essential (Pivot Tables)
• Numerical accuracy and high methodical working methods are required
• Strong interpersonal and communication skills
• Ability to liaise professionally with creditors and personnel at all levels
• Ability to work without supervision, under pressure and meet strict deadlines

Main duties & Responsibilities:

• Receiving of invoices and ensuring that the necessary authorisations are obtained
• Preparation of invoices and accurate capturing onto SAP before month-end deadlines
• Ensuring that monthly statements are received and creditors accounts are reconciled monthly
• Liaising with creditors in relation to any queries and ensuring that they are resolved
• Administration of creditor accounts
• Preparation and capturing of creditor payments
• Filing of all relevant documentation timeously
• Maintain Housekeeping file on a weekly basis
• Preparing of accruals monthly
• Ad hoc tasks as and when required by Management
• Maintaining GRIR and Open PO Reports on a daily basis

Personality attributes:

• Highly motivated and enthusiastic
• Accuracy
• Efficiency
• Team player
• Alertness
• Punctuality
• Good interpersonal skills
• Ability to work under pressure and meet deadlines

Core competencies:

• Excellent communication skills
• Able to work under pressure and meet deadlines
• Able to follow instructions accurately and efficiently

Deadline:7th July,2025

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QUALIFICATION & EXPERIENCE:

• Grade 12
• Customer Service oriented and experience
• Coordinating Schedules & Appointments
• Call Centre experience beneficial
• Continuous Improvement experience beneficial

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, Listener, Outlook, Internet)
• Knowledge of security systems user operation
• Professional
• Customer focused
• Driven for results
• Good verbal and oral communication skills
• Ability to handle pressure
• Telephone etiquette
• Understanding in diversity in customer behaviour
• Punctual
• Ability to meet deadlines
• Ability to Organise, Schedule & Coordinate appointments
• Verbal & written Communication skills.
• Problem Solving / Analyse and Execution of appropriate action.
• Customer centric.
• Attention to detail.
• High Stress Tolerance.
• Punctuality / Time keeping.
• Computer skill.
• Basic Technical user related Skills.
• Afrikaans and English Telephone skills.
• Effective execution of tasks & requirements
• Organising & Prioritising
• Time Keeping
• Motivating
• Effective Team Player

MAIN PURPOSE OF JOB:

The aim of a Technical Dispatch Agent (Level 2) is to:

• Book & Schedule service calls.
• Dispatch & Coordinate Technicians to attend all scheduled work.
• Follow up with customers to ensure times & schedules are met.
• Completing all daily scheduled service calls LSN Technical Category fields
• Inform relevant management or other parties in the event of exceptions or reoccurring issues.
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels.
• To build customer’s interest in the services and products offered by the company.
• Update the existing databases with changes as acquired from the customer.
• Have good verbal and oral communication skills.
• Reach all daily Quality Assessment expectations and targets
• Ability to create grammatically correct responses.
• The person should also know what to write while utilizing communication, be able to quickly recognize signals of a disgruntled customer and be able to respond appropriately.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances
• Instil trust in others by upholding the values of the organization.
• Must have sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the need of the customer, solicit service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Analyse the various parts of a problem properly and develop logical solutions
• Quality management – to look for means of improving as well as promoting quality within the company as well as with fellow employees
• Complete Ad-hoc duties from time to time
• Phone marketing “Yes” reply lists to build extra revenue
• Drive technical revenue for the business through campaign
• Answer all queued & escalated incoming telephone calls in an efficient and professional manner
• Coordinate service requests in accordance with F-ADT policy, customer needs and technician availability
• Ensure that all information given by the customer corresponds with the information on the system
• Rebooks to be done up to date on a daily basis if need be
• Liaise with CAD for Installation Warranty Booking or escalate to CAD
• To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall.
• Following up with customers after Technician’s visit – Before & After service communication to be done daily.
• Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceeds normal work hours or with “standby” supervisor.
• Assisting customers & technicians on an on-going basis.
• Assist with all related queries or complaints within a time period of 48hrs
• Give full feedback to customers (internal and external on all queries)
• Resolve query and walk through to the end, take ownership
• Quality Feedback and Timeous Resolution required
• Attend all required meetings and training sessions
• Keep your workstation / office neat and tidy at all times
• Not abuse company communication systems for private usage
• Adhere to shift roster and office hours.

STANDARD OPERATING PROCEDURES

• Ensure that the disciplinary code is adhered to at all times.
• Standing Operating Procedures must be upheld.
• Meeting and keeping to agreed targets.
• High & professional standard of service must be upheld.
• General CCC House rules are adhered to

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Job Description

• As a junior KYC Compliance officer, you will play a vital role in the “Know Your Customer” process.
• This will involve ensuring that client data is accurately collected, updated, screened, and compliant with the internal policies and external regulations.

Qualifications, experience and other competencies required:

• Grade 12/ Matric certificate
• Currently studying or willingness to study further in Legal or Compliance field (advantageous)
• Computer Literate in MS Office Suite (Word/Excel)
• Bilingual, fluent speaking in English and Afrikaans
• Clear Criminal Record

While experience is preferred, we welcome entry level candidates who are looking to build a career in compliance and Anti- Money Laundering field.

Key areas of responsibility: (Not totally inclusive)

• Account screening- Screening KYC/FICA documents on new accounts that are opened
• Risk assessments
• Escalate non-compliance to appropriate forum
• Carrying out compliance monitoring/review activities, and administrative tasks
• Remediation- request update of existing customer information to ensure data is current, accurate and complete
• Quality Assurance (QA)-Assist in conducting thorough validation of all collected data to ensure accuracy, completeness and alignment to compliance standards
• General Ad-hoc duties as required.

Core Competencies:

• Strong attention to detail and ability to spot discrepancies in data
• Ability to work independently
• Pro-active and a team player
• Excellent computer Literacy
• High level of integrity and confidentiality
• Reliable and honest

Deadline:31st July,2025

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Job Summary:

• We are seeking a skilled and experienced Security Technician to join our team. The Security Technician will be responsible for the installation, maintenance, repair, and troubleshooting of various security systems, including CCTV, access control systems, alarm systems, and other security technologies. The role involves ensuring that all security systems are operational, efficient, and compliant with relevant safety standards and regulations. The ideal candidate should have a strong technical background in security systems and be able to work independently to resolve issues effectively.

Qualifications and Skills:

• Matric/Grade 12
• PSIRA Grade C accredited.
• At least 2 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.
• At least 1–2 years of experience in a technical or security-related role (desirable but not required).
• Experience in a customer-facing environment (helpful, especially if responding to service requests).
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Driver's License

Key Responsibilities:

Installation and Setup:

• Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.

Maintenance and Repairs:

• Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.

System Monitoring and Testing:

• Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.

Technical Support:

• Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.

System Upgrades:

• Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.

Documentation:

• Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.

Compliance:

• Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.

Training and Support:

• Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.

Emergency Response:

• Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.

Inventory Management:

• Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.

Technical Skills:

• In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.

Troubleshooting:

• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.

Communication Skills:

• Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.

Computer Literacy:

• Basic understanding of computer systems, networking, and relevant software programs used for security systems.

Certifications (Desirable):

• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).

Physical Requirements:

• Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Personal Attributes:

Attention to Detail:

• Strong attention to detail with a focus on precision and quality.

Problem-Solving:

• Excellent problem-solving abilities and the ability to think critically under pressure.

Customer-Focused:

• A customer-focused approach with the ability to build and maintain relationships with clients and colleagues.

Adaptability:

• Flexible and able to adapt to changing technologies and environments.

Time Management:

• Excellent time management and organizational skills, with the ability to prioritize tasks effectively

Deadline:4th July,2025