Jobs at Fidelity Services Group

• The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification 
• Cash In Transit (CIT) certificate 
• Firearm competency – with a minimum handgun (for business purposes) qualification 
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Experience in Custodian work (loading of ATM’s) is an advantage  
• Computer literate  
• Valid Driver’s license is an advantage  
• Able to work under pressure 
• Physically fit 

Job Specification: 

• Loading of all ATMS on a daily basis  
• Securing and accounting for all cash transactions on a daily basis 
• Attend to all technical; faults on the ATM 
• Balancing and accurate cash transaction handling 
• Ensure all clients assets are secured at all times  
• Ensure all key procedures are followed at all times  
• Complaint in trans track scanning operations  
• Client interactions and assistance  

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Possess numeric skills 
• Must be assertive 
• Must be self- motivated 
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel  
• Alertness 
• Self-development 
• Communication skills 
• Customer focus  
• Team work 
• Able to follow instructions accurately  

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Clear disciplinary record
• Valid driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Will be expected to train as a future Custodian
• Full responsibility for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity
• Other Personality Attributes and core competencies:
• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Energetic, injury free and good health

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to perform audits on ATM’s.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Knowledge of ATMs
• ATM Custodian experience is advantageous
• Management/ supervisory experience is advantageous   
• Valid drivers license – code B minimum  
• Basic computer skills including Microsoft Office
• Excellent communication skills
• Able to work well under pressure and with minimal supervision

Key Performance Areas (not totally inclusive):

• Execute balancing on ATMs
• Perform on-site balancing and/or spot checks when required
• Ensure all SOPs are adhered to by operational staff and report non-compliance  
• Road marshalling; FOB checks; site and risk inspections to be conducted weekly
• Assisting with daily operational requirements
• Client liaison when required
• Perform additional ad-hoc services when applicable and when requested by Management
• Basic Team Leader functions required
• Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc. 
• Ensure security and manage movement of CIT schedules and bulk movements where applicable
• Administration duties; daily roster and reports to be submitted to management
• Training staff on ATMs when requested by management
• Assist the crew to load and offload consignments where needed and/or requested
• Fulfil Custodian duties when requested by Management
• Any additional requests relating to the ATM division when requested by management

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be a team player
• Prepared to go the extra mile
• Possess future leader attributes
• Must be assertive
• Must be self-motivated
• Must be disciplined
• Pay attention to detail
• Prepared to work overtime
• Prepared to Travel
• Self-development
• Communication skills
• Team work

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to repair the company vehicles when needed.

Minimum Requirements:

• Clear criminal record
• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask 
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Problem solving
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Accuracy
• Quality assurance
• Excellent organisation and planning ability
• Time management and punctuality

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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• The above position is vacant at our Cape Town Branch. The overall purpose of this position is to work in the CIT ATM Division, to ensure an efficient flow of schedules, managing the up time of our ATMs, issuing of confidential information and tracking of the fleet.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• At least 2 years’ control room experience in the security industry or similar role where you have supervised or managed people/teams
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Knowledge of Western Cape and surrounding areas for operational efficiency

Job Specification:

• Prepare for fleet departures of FLM teams
• Planning of the FLM schedules
• Tracking control
• Issuing of smart lock access where applicable
• Maintaining contact with all custodians/client where applicable
• Ensuring we meet the uptime requirements as per client standards   
• Maintaining all documentation and administration duties
• Constant communication with ATM manager for daily debriefing
• Ensure all risk and operational concerns are escalated immediately
• Logging of technical callouts where required
• Perform adhoc duties where applicable
• Providing reports/feedback to client and management where required

Other Personality Attributes:

• Must be honest and reliable
• Must be assertive
• Must be self-motivated
• Quality assurance

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• The above position is vacant at our CIT Saldanha Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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Overall Purpose of the Job:

• The successful incumbent will be responsible for providing assistance and support to the National Subscriber Sales Executive and Western Cape Region Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy. Further the incumbent will be required to drive growth through attracting and retaining entrepreneurs who operate as Dealers for the business – selling our products and services within the Western Cape Region.

Minimum Qualifications and Experience: 

• Fully Bilingual 
• At least 1 to 2 years’ experience within a customer service-orientated environment
• Experience on Listener would be advantageous
• Computer literacy in MS Office packages

Main Duties: 

• Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, Reports, Commitments, etc.)
• Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
• Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is required
• Managing General Dealer and Independent Installer correspondence
• Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
• Providing Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframes
• Reporting on area activity, sales, cancellations, operations and potential opportunities
• Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
• Managing the administration duties of marketing initiatives
• Assist Admin Manager and Branch Managers to ensure Dealers and Independent Installers comply with FADT Standard operating procedures
• Issuing of stationary and promotional items
• Arranging business reviews and training sessions
• Assist with reaching Monthly and Quarterly Dealer sales targets
• Drive business delivery through recruiting new and managing existing Dealers in order to meet budgetary requirements.
• Provide strong leadership and direction to the Dealers to ensure feasibility of the Dealerships.
• Ensure that Dealers conduct their business in line with guidelines and codes of conduct.
• Managing the regional attrition rates.
• Liaise and collaborate with local Fidelity ADT Branch Management to ensure Dealer representation and success.
• Compile weekly and monthly reports.
• Schedule and conduct monthly Dealer meetings.
• Attend management meetings when required.
• Monitor daily performances and provide suggestions when necessary.
• Encourage healthy communication between departments.
• To be aware of possible red flags in terms of finance, technical and administrative shortcomings.
• Organise continuous refresher training in order to maximise Dealers skills, abilities and competency.
• Instill confidence in the Dealers.
• Make timeously considered decisions.
• Preparation of bi-annual business plans for relevant regions.
• Implement and maintain business systems to ensure overall compliance.

Behavioural Competencies: 

• Strategic Agility
• Managing Diversity
• Business Acumen
• Drive for Results
• Managerial Courage
• Learning Agility
• Building Effective Teams
• Managing Vision and Purpose
• Championing Integrity and Trust

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• The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

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• The above position is vacant at CashMaster in Nelspruit, reporting to the Operations Manager, CashMaster
• Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate.
• Valid Driver's License.
• Outstanding customer service skills.
• Technical experience.
• Excellent technical, problem solving and analytical skills.
• Strong written and oral communication skills.
• Ability to work weekends and holidays.
• Grade C PSIRA Registered.

Key Performance Areas: (not totally inclusive)

• Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions

Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation