Jobs at Fidelity Services Group

Overall Purpose of the Job:

• Drive National growth for the Subscriber business through development and sale of new products and services, including the Personal Panic solutions 

Minimum Qualifications and Experience:

• Marketing degree or related diploma preferred
• Fully Bilingual
• 3-5 years Managerial experience within a client centric environment
• Extensive experience driving business expansion
• Computer literacy in MS Office packages

Main Duties:

• Manage and oversee the Mobile Panics Solutions portfolio that includes FindU, SecureMe and SecureMe Plus.
• Identification of customer centric solutions (products and services) that are compatible with the FADT and FSG business strategy.
• Compiling and presenting workable and sustainable commercial business models for the proposed products and services to the business
• Establish B2B partnerships commercial clients, with the identified products and services on commercially viable and sustainable models
• Inclusion on project teams (and lead project teams) to ensure rollout and execution of existing and approved projects, as well as monitoring and tracking of progress against forecast.
• Developing of Go-To-Market strategies for the approved new products and services.
• Manage integration of new models and business processes into the FADT platforms
• Roll out and embed products and services into the FADT sales teams, to ensure adoption and that sales budgets are met and exceeded
• Liaison and business development with stakeholders in the new products and services arena, including:
• Vendors and strategic partners (external);
• Internal teams (Group CIO, Chief Financial Officer, Product manager, etc.).
• FADT Management
• Compile weekly and monthly reports.
• Attend management meetings when required.
• Play support role to B2B sales, including attending client pitch meetings from time to time in driving sales objectives.
• Encourage healthy communication between departments. 
• Implement and maintain business systems to ensure overall compliance.
• Manage and grow strategic partnership lead volumes into the subscriber business.
• Oversee the scope and integration of system.
• Contribute to product marketing efforts, helping to position the product effectively in the market. 
• Lead all efforts in the ideation, design of new products and services.
• Oversee the testing and quality assurance of new products to ensure compliance with regulations and industry standards.
• Play a project management role ensuring timeous delivery of products and services.
• Develop and maintain optimal processes and procedures for the delivery of products and services.
• Conduct market research to spot market gaps, competitor analysis and capturing market feedback to improve products and services.

Behavioural Competencies:

• Strategic Agility
• Collaboration
• Business Acumen
• Drive for Results
• Managerial Courage
• Learning Agility
• Managing Vision and Purpose
• Championing Integrity and Trust

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Introduction

• Collect on outstanding SecureFire amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient
   

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Job Description

• The overall purpose of this position is to maintain revenue and ensure accurate revenue figures for the operational branches.

Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.
• SAP billing knowledge is essential.
• Proficiency in MS Word/Excel/PowerPoint is essential.
• Accuracy and high methodical working methods are required.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Previous experience in the security environment would be an advantage

Key Performance Areas: (not totally inclusive and Limited to):

• Onboarding new clients on the Icash System
• Working Closely with the Cash centres across the Business with any and all Queries.
• Onboarding Vendors and Debtors on SAP
• Processing and capturing Correct Banking Details on Icash and SAP
• Assisting Clients with Queries on the Icash system and Changing Passwords
• Loading and Maintaining the Icash System for new Employees in the Cash centres and Clients
• Ensuring complete accuracy and attention to detail on all reports

Other personality attributes:

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
• Should be able to work independently, proactively and use initiative
• Ability to work under pressure and meet deadlines
• Accuracy and high methodical working methods are required
• Ability to maintain confidentiality and handle office matters with utmost professionalism
• Computer literacy - Excel, Word, SAP, Outlook
• Should be prepared to work overtime.
• Own transport essential.
• Presentable

Core Competencies:

• Organization skills
• Good communication skills
• Strong administration skills
• Strong interpersonal skills

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning
   

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Job Description

• The aim of a Site Manager is to ensure that the Site is managed in an efficient and professional way.  The Site Manager will be reporting to the Area Manager.  
• Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10 or equivalent.
• Previous Supervisor/Junior management experience.
• PSIRA registered (Grade A)
• At least 5 years’ experience in the security industry.

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint) will be an advantage
• Valid driver’s licence (Code 08/EB)
• Sound knowledge of disciplinary procedures
• Clean Disciplinary record 

KEY PERFORMANCE AREAS

• Client liaison.
• Staff turnover.
• Administration experience.
• General (have expert knowledge about all facets pertaining to your position).
• Standard operating procedures.
• People management (general management and supervision of security staff to ensure that required performance is met at all times).