Jobs at Fidelity Services Group

Job Summary:

• We are currently seeking an experienced Operations Administrator to join our team. The ideal candidate will have a background in the security industry, with experience working in a fast-paced environment. Knowledge of SAP systems is highly beneficial, as well as the ability to handle multiple tasks and work efficiently under pressure. The Operations Administrator will be responsible for managing leave requests, purchase orders, sales orders, and providing administrative support to the operations managers.

Responsibilities:

• Manage and process employee leave requests
• Handle purchase orders and sales orders
• Assist operations managers with day-to-day administrative tasks
• Maintain accurate records and documentation
• Communicate effectively with internal teams and external 
• Ensure compliance with company policies and procedures

Requirements:

• Previous experience in operations administration, preferably in the security industry
• Knowledge of SAP systems is a bonus
• Strong organizational and time management skills
• Ability to work well under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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MAIN PURPOSE OF JOB:

• Manage all services done in the area, client queries and manage service technicians.

QUALIFICATION & EXPERIENCE: 

• Grade 12 or equivalent
• Minimum 3 years management experience
• Customer Service experience
• People management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• Computer literate (MS Office, Listener, Outlook, Internet
• Knowledge of Listener advantageous
• PSIRA Registered (Grade B)
• Valid Driver’s Licence
• Conversant in SAIDSA requirements

KEY PERFORMANCE AREAS:

• TECHNICAL TARGETS
• EHS
• PEOPLE MANAGEMENT
• ADMINISTRATION

DUTIES:

• Plan and manage the service callouts
• Liaise with clients with regards to technical and account queries
• Meeting Field Force Transformation (FFT) targets
• Ensure proper stock control and counts in technical vehicles as well as inspections
• Manage Health and Safety and injuries on duties
• Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
• Conduct SHE meetings and toolbox talks with Installations staff
• Identify Training and development needs among staff and coach accordingly
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• People management, including all HR related issues as well as staff development
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing
• Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
• Check and distribute fines to installations staff and obtain signed AOD’s
• Check individual installers cellphone bills and obtain signed AOD’s
• Check Installer drive sheets i.e. arrival and departure times at sites
• Receive and attend to Listener notes and provide feedback
• Address emails received from internal departments and provide feedback

PERFORMANCE STANDARDS:

• Ensure that weekly service targets are met
• Ensure first time resolution to client query and the correct payments are received for service calls.
• Ensure that FFT targets are met as set out in the budget for the branch.
• Minimise stock loss to less than 1%.
• Ensure that all incidents are reported to HR within 24 hours of the incident occurring
• Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
• Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
• Ensure that the terminated paperwork is submitted to HR for processing
• Ensure that staff performance is monitored and recorded regularly
• Ensure that staff are given the proper training and in line with the work completed
• Ensure that queries are dealt with effectively and efficiently
• Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
• Ensure that Listener notes and emails are attended to timeously and feedback provided
• Ensure that Installers whereabouts are recorded accurately
• Ensure that reports are completed on a weekly basis and sent to Installations Manager

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Job Description

• Senior Estate Security Technician to lead maintenance, servicing, and repair operations across estate security infrastructure. This role oversees all technical functions related to access control, perimeter protection, and surveillance systems while managing two on-site assistants.

Key Responsibilities:

• Perform preventative and corrective maintenance on Gallagher Access Control, including controllers, door hardware, and integrations.
• Service, fault-find, and repair electric fencing systems and perimeter intrusion solutions.
• Maintain, configure, and troubleshoot Axis cameras, including analytics such as Perimeter Defender, integrated on Milestone VMS.
• Support and maintain Ideama Wave and biometric readers, including fingerprint and wave-based identification devices.
• Support and maintain Boom gates and Turnstiles, including loops and basic assistance on Scanners/ WIFI.
• Ensure optimal operation of guardhouses, perimeter equipment, security communication systems, and estate monitoring infrastructure.
• Conduct routine inspections, generate service reports, and recommend upgrades or corrective actions.
• Lead and supervise two technical assistants, providing guidance, task allocation, and on-the-job training.
• Uphold compliance with estate security standards, health and safety requirements, and system configuration best practices.

Requirements:

• Strong technical background in electronic security systems.
• Proven experience with Gallagher, Milestone, Axis, electric fencing, Turnstiles, Boom gates and biometric technologies.
• Excellent troubleshooting, reporting, and leadership abilities.
• Ability to work independently and manage multiple tasks in a high-security environment.