Jobs at FlySafair

Description

• Support the team with the coordination and execution of commercial initiatives and projects across various business areas;
• Assist with monitoring the performance of catering products and ancillary revenue streams to identify trends, opportunities, and operational challenges; 
• Support the implementation and post implementation review of ancillary products, promotions, and commercial initiatives;
• Assist with conducting competitor and market analysis to support commercial decision-making and identify industry trends and opportunities; 
• Assist with developing and maintaining process documentation, SOPs, checklists, trackers, and operational controls; 
• Support continuous improvement initiatives aimed at improving operational efficiency, reporting visibility, customer experience, and commercial performance;
• Maintain accurate records, documentation, and filing systems relating to commercial activities and projects; 
• Participate in structured rotational exposure across various commercial functions, including catering, ancillary revenue, partnerships, distribution, and GDS support; 
• Build knowledge and understanding of airline commercial operations, customer trends, revenue drivers, and industry practices;
• Demonstrate initiative, accountability, and a willingness to learn within a dynamic airline environment;
• Assist with preparing and maintaining weekly and monthly commercial reports, dashboards, presentations, and performance summaries;
• Support the collection, analysis, and validation of operational and commercial data to identify trends, variances, recurring issues, and improvement opportunities;
• Assist with compiling business cases and management reports relating to ancillary products and commercial initiatives; 
• Support the maintenance of accurate, up-to-date, and reliable commercial data and information for reporting and decision-making purposes; 
• Assist with liaising with internal departments, suppliers, and service providers regarding operational queries, reconciliations, recurring issues, and follow-up actions to support effective service delivery and operational continuity; 
• Assist with monitoring supplier performance and following up on outstanding actions to support the maintenance of operational and service delivery standards. 

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree (e.g., BCom, Business Science, Industrial  Engineering, Supply Chain, Finance, Analytics or similar) (Essential);
• Interest in commercial aviation, customer experience, and operational execution; 
• Basic understanding of supplier coordination and service delivery processes; 
• Knowledge of reporting principles and data analysis concepts; 
• Interpersonal skills;
• Strong attention to detail; 
• Results driven; 
• Ability to keep one’s composure in a fast moving, dynamic environment; 
• Excellent Communication skills (verbal and written);
• Analytical mind-set. 

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Description

• Coordinate and drive the commercial elements of key contracts and products within the commercial partner landscape; 
• Ensure that all requirements are executed optimally; 
• Ensure that systems and procedures are put in place; 
• Drive key micro-business areas and commercial contracts within the airline, with a specific focus on revenue partnership and management of key products;
• Monitor or coordinate the integration and utilisation of APIs, ensuring seamless connectivity and optimal functionality;
• Ensure business requirements are effectively met through ongoing engagement with partners and internal stakeholders, while managing and coordinating the end-to-end integration of new API partners and the optimisation and maintenance of existing integrations; 
• Identify, cultivate, and manage strategic partnerships that enhance our services;  
• Negotiate with partners to establish mutually beneficial agreements, focusing on pricing, terms, and conditions; 
• Understand aviation systems and technologies, enabling effective communication with technical teams and partners;  
• Utilise data analytics to evaluate API performance and partnership effectiveness, making data-driven decisions for improvements;  
• Skilfully handle conflicts and disputes within partnerships, striving for resolution while safeguarding our interests;  
• Collaborate with internal teams, including IT, Marketing, and Sales, to ensure successful partnership integration; 
• Build relationships and collaborate with internal departments and external partners; 
• Ensure API partnerships are managed, and additional API and new distribution partners are contracted; 
• Prepare and submit accurate weekly and monthly business development, sales, and commercial performance reports within agreed timelines; 
• Analyse commercial and operational data to identify trends, risks, growth opportunities, and areas requiring corrective action; 
• Compile and maintain management dashboards, presentations, and performance summaries to support commercial decision-making; 
• Ensure the accuracy, integrity, and availability of business development and commercial reporting information for internal stakeholders;
• Ability to use basic business software and management reporting. 

Requirements

• Grade 12 or Equivalent (Essential); 
• Degree in B.Com, Business Science or B.Eng (Alternatively an Industrial Engineer with an interest and aptitude for Commercial Management) (Essential);  
• 5 years’ relevant experience in a similar role or related (Essential);   
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook);  
• Knowledge in Business Administration or Business Operations; 
• Knowledge of E-Commerce;  
• Knowledge of Business Process;
• Stakeholder engagement; 
• Excellent Interpersonal and communication skills; 
• Project Management; 
• Attention to detail; 
• Able to handle sensitive and confidential information; 
• Negotiating skills; 
• A knack for navigating the intricacies of partnerships.

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Description

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
• Travel or relevant qualification (Advantageous);
• Excellent communication in English (speak, read and write);
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.