Jobs at Hollard Insurance

Job Purpose 

• Process all underwriting administration transactions assigned, within the set standards required by the company thus contributing to the productivity of the underwriting department as set out within parameters delegated from time to time. Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities 

• Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.
• Processing: Accurate and timely data capturing of new business, renewals, endorsements, declarations and post loss adjustments. Complete transactions within delegated authority limits and within set standards as per underwriting manual and service level agreements.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the 
• company.
• Service to brokers: Over and above normal underwriting processing duties such as technical advice and other assistance.

Required Knowledge and Experience    
Required Knowledge and Skills & Experience 

• At least 3 years’ Commercial Underwriting, AGRI and Hospitality, administration experience will be advantageous.
• Underwriting knowledge (ability to interpret policy wording)
• Insurance terminology.
• Sound understanding of the TCF principles.
• Legal knowledge (prescription act, insurance act, FAIS)
• Basic risk assessment and product knowledge
• Reinsurance and treaties (basic understanding)
• Basic financial knowledge (declarations, premiums, co-insurance)
• Sound attention to detail
• Self-management skills (can organize workspace, time…)
• Relationship management skills (have the right approach with the right people) 

Educational Requirements    
Required Qualifications

• Matric
• NQF 4 Insurance Qualification advantageous
• Recognised RE certification

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Job Purpose 

• The Senior Claims Consultant is responsible for managing claims allocated to the branch, in alignment with branch mandates and company standards. This role plays a key part in ensuring the efficiency and effectiveness of the claims department by upholding technical excellence and service quality. The incumbent will contribute to the growth and profitability of Hollard by ensuring accurate claims settlement, maintaining the department’s professional standards, and fostering strong relationships with internal and external stakeholders, thereby enhancing Hollard’s reputation.

Key Responsibilities:

•  Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards set by the company.
• Broker Support: Deliver advanced support, including binder brokers, exceeding routine claims processing by offering expert technical expertise and assistance. Participate actively in broker meetings to strengthen collaboration and ensure alignment on claims-related matters.
• Reporting: Create Excel reports to support claims analysis, trend identification, and decision - making processes.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours.

Required Knowledge and Experience    

• Good knowledge of Commercial & Personal Lines with at least minimum of 5 - 7 years’ experience.
• Mandate of R750,000.00 and above.
• Good communication skills oral and written (English and Afrikaans)
• Microsoft Excel proficiency must be at intermediate level. 
• Must have a solid understanding of the claims procedure
• Must be proficient in insurance terminology and FAIS compliant. 
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor)
• A basic understanding of reinsurance and treaties
• Must have product, legal (prescription act, insurance act, FAIS) & basic financial knowledge (estimates, premiums, co-insurance).

Educational Requirements    

• Grade 12 
• NQF 4 Insurance qualification or equivalent advantageous