Hyperion was founded with an ambition to scale human-led education in programming. We believe that machines can't match humans, and learning to code is best achieved by having a coding educator review your code on a day-by-day basis. top code Hyperion has built an online course platform that allows human code review to be scaled, applying this methodo...
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ABOUT THE ROLE
- As Head of University Partnerships, you will lead the management and delivery of HyperionDev’s university partnerships, fostering relationships, identifying growth opportunities, and building trust in our products and performance.
- Working closely with the Department Head, your role will bridge business development, project management, and cross-functional collaboration to drive strategic growth.
- Ideal candidates bring experience in account management, client success, and a strong project management mindset, with an ability to navigate higher education structures and make an impact in a fast-paced, start-up environment.
- You will leverage a deep understanding of partnership dynamics to support university partners and will excel at managing multiple stakeholders, communicating effectively, and driving new business opportunities.
- In this role, you will also contribute to building HyperionDev’s culture, helping shape strategies for talent acquisition, planning, and collaboration across teams.
- Passionate about online education, you are motivated to change lives through learning and eager to be a core part of a rapidly growing organisation.
RESPONSIBILITIES
- Own the overall success of university partnerships by expertly managing partner relationships and striving for a best-in-class approach to everything we do.
- Identify and pursue growth opportunities within the university ecosystem through proactive outreach, consultative selling and a long-term strategic view towards growing the partnerships.
- Create a systematic, process-driven approach to partner relationship management
- Oversee operational planning and risk management across key phases of the engagement with the partner, and problem-solving issues as they arise.
- Serve as the primary point of escalation when issues arise, troubleshooting, and ensuring quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
- Ensure the HyperionDev team is following up on its commitments, is coordinated in its activities, and responds in a timely way to achieve positive outcomes.
- Conducting business reviews and sharing insights and best practices.
REQUIREMENTS
Minimum
- Bachelor’s degree in Business Administration, Marketing, Communication or a related field. Advanced degree preferred.
- 5+ years of account management experience, customer success or client servicing experience, with at least 3 years spent in edtech/higher education.
- Demonstrated history in high partner retention and growth and a track record of supporting institutions make a step change in their academic adoption of e-learning.
- An ability to act as a trusted external advisor to institutional senior staff, developing strong partnership relationships and influencing across institutional boundaries.
- High level communication and presentation skills including executive level presentations.
- Strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for innovation and growth.
- An ability to manage complex decision-making processes involving numerous stakeholders with varying backgrounds and interests.
Preferred
- Prior experience in a high-growth, tech-focused environment
- Prior experience with OPM models in Universities beyond South Africa, eg Australia, UK or European Markets.
- Experience in conducting highly rigorous market analysis and due diligence.
go to method of application »
ABOUT THE ROLE
- As Head of University Partnerships, you will lead the management and delivery of HyperionDev’s university partnerships, fostering relationships, identifying growth opportunities, and building trust in our products and performance.
- Working closely with the Department Head, your role will bridge business development, project management, and cross-functional collaboration to drive strategic growth.
- Ideal candidates bring experience in account management, client success, and a strong project management mindset, with an ability to navigate higher education structures and make an impact in a fast-paced, start-up environment.
- You will leverage a deep understanding of partnership dynamics to support university partners and will excel at managing multiple stakeholders, communicating effectively, and driving new business opportunities.
- In this role, you will also contribute to building HyperionDev’s culture, helping shape strategies for talent acquisition, planning, and collaboration across teams.
- Passionate about online education, you are motivated to change lives through learning and eager to be a core part of a rapidly growing organisation.
RESPONSIBILITIES
- Own the overall success of university partnerships by expertly managing partner relationships and striving for a best-in-class approach to everything we do.
- Identify and pursue growth opportunities within the university ecosystem through proactive outreach, consultative selling and a long-term strategic view towards growing the partnerships.
- Create a systematic, process-driven approach to partner relationship management
- Oversee operational planning and risk management across key phases of the engagement with the partner, and problem-solving issues as they arise.
- Serve as the primary point of escalation when issues arise, troubleshooting, and ensuring quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
- Ensure the HyperionDev team is following up on its commitments, is coordinated in its activities, and responds in a timely way to achieve positive outcomes.
- Conducting business reviews and sharing insights and best practices.
REQUIREMENTS
Minimum
- Bachelor’s degree in Business Administration, Marketing, Communication or a related field. Advanced degree preferred.
- 5+ years of account management experience, customer success or client servicing experience, with at least 3 years spent in edtech/higher education.
- Demonstrated history in high partner retention and growth and a track record of supporting institutions make a step change in their academic adoption of e-learning.
- An ability to act as a trusted external advisor to institutional senior staff, developing strong partnership relationships and influencing across institutional boundaries.
- High level communication and presentation skills including executive level presentations.
- Strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for innovation and growth.
- An ability to manage complex decision-making processes involving numerous stakeholders with varying backgrounds and interests.
Preferred
- Prior experience in a high-growth, tech-focused environment
- Prior experience with OPM models in Universities beyond South Africa, eg Australia, UK or European Markets.
- Experience in conducting highly rigorous market analysis and due diligence.
go to method of application »
ABOUT THE ROLE
- As a full-time Internal legal Counsel at HyperionDev you will be part of our People Operations Department within the Wellness division, and work towards ensuring legally sound policies and practices at the company, representing the company and leading our preparedness for all legal matters, and provide general counsel to other departments.
- In this role, you will be required to advise and work on a variety of legal matters arising from the company's dealings with individual and business customers, employees and contractors, and third parties.
- Your work will include drafting and reviewing in-house legal documents, drafting and reviewing third party contracts, agreements and leases, settlement of legal disputes, and research and preparation for ongoing and new cases of litigation at any court of law, tribunal or ombudsman.
- To excel in this role, you should possess sound legal skills, experience in drafting and reviewing legal documents, a fine attention to detail, excellent time- and task- management skills and high levels of motivation and ambition.
RESPONSIBILITIES
Your responsibilities will include but not be limited to:
Reviewing, drafting and managing contracts
- Reviewing and drafting contracts with employees and contractors
- Reviewing and drafting contracts and agreements with third parties including business clients, service providers and suppliers
- Negotiating and liaising with third parties to finalise contracts
- Ensuring that agreements are finalised, signed by relevant parties, and filed properly for internal reference
- Ensuring that contract end dates, notice periods, lock-in periods are tracked for renewing agreements.
Developing and reviewing policies and procedures
- Reviewing our legal terms and privacy and data protection policy for South African and international website users
- Reviewing the terms and conditions of use of our service by customers (e.g. refund policy, disenrollment policy, student undertaking)
- Reviewing internal workplace/human resources policies and procedures
- Ensuring that the business meets compliance norms with respect to relevant regulations or regulatory requirements
- Researching on legal matters and providing legal opinion
- Assisting in training department leads and employees on internal policies, processes and relevant regulations (e.g. labour law).
Support in litigation, legal representation and enforcing the company’s rights
- Negotiating with third parties over disputes and settlement terms
- Supporting or representing the company at legal hearings including the CCMA
- Serving notice of breach, letters of demand, cease & desist letters through electronic means or via sheriffs, and seeing the matters through to conclusion.
- Research and preparation for ongoing and new cases of litigation at any court of law, tribunal or ombudsman.
- Preparation of documents for external counsel containing information pertinent to legal matters, including draft affidavits, pleadings, notices.
Legal Administration
- Drafting Board resolutions
- Ensuring that all legal correspondence, pleadings and notices are archived.
- Checking invoices from external attorneys against services rendered.
REQUIREMENTS
Minimum
- Should be an admitted attorney/ qualified LPC
- 2+ years of experience in drafting legal documents as a candidate attorney
- Strong writing skills and high attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and meet timelines
- Strong negotiation skills
Preferred
- 2+ years of post-admission experience
- Prior experience in a startup / tech environment
- Prior experience or knowledge in government procurement legislation
go to method of application »
ABOUT THE ROLE
- HyperionDev is seeking a results-driven, data-focused Paid Media Manager to steer our paid media strategy and execution across multiple channels and brands.
- The Paid Media Manager will play a key role in driving customer acquisition and engagement through paid campaigns, ensuring alignment with our overall marketing objectives.
- This is a hands-on role, and you will be responsible for managing paid media channels, optimizing campaigns, and maximizing ROI across platforms like Google Ads, Meta Ads, Reddit Ads, and others.
- You will work closely with cross-functional teams, including product, sales, and creative, to ensure campaigns are high-impact, cost-efficient, and aligned with the business's growth goals.
- As a pivotal member of the paid media team, you will manage large ad budgets, implement optimization strategies, and lead performance reporting. This is a great opportunity for you to sharpen your digital marketing skills with the budget you need to stay at the top.
- Your efforts will directly contribute to the company's growth by acquiring qualified leads, improving conversion rates, and maximizing lifetime value from our paid media channels.
*Please note that this is a full-time role.
RESPONSIBILITIES
- Develop and Lead Paid Media Strategy: Create and implement effective paid media strategies across multiple platforms (Google, Meta, Reddit, YouTube, Spotify etc.), optimizing for lead generation and sales conversions.
- Campaign Execution & Optimization: Hands-on management of day-to-day operations of paid campaigns (PPC, display, social ads) including setting up, optimizing, and scaling. Use A/B testing, audience segmentation, and creative iterations to improve CTR, conversion rates, and ROI.
- Budget and Resource Management: Own and optimize paid media budgets to ensure maximum efficiency and return on investment. Forecast, allocate, and adjust spend across channels based on performance and business objectives.
- Data-Driven Reporting & Insights: Track, analyze, and report on the performance of campaigns using tools like Looker Studio, Google Analytics, Google Ads, and Facebook Ads Manager. Provide actionable insights to internal stakeholders and recommend strategy improvements. Experience with BigQuery for Marketing Analytics is a plus.
- Cross-Functional Collaboration: Work with the sales, product, and creative teams to refine campaign messaging, optimize landing pages, and ensure a seamless user experience across the customer journey.
- Lead Conversion & Funnel Optimization: Continuously assess the customer funnel and optimize paid campaigns to increase lead conversion rates. Provide recommendations for improving user experience, landing page designs, and ad creatives.
- Supplier and Vendor Management: Manage relationships with key platforms (Google, Meta, etc.), staying up-to-date with new features, betas, and product developments to drive campaign success.
- Mentorship & Team Development: Act as a mentor in a growing paid media team and the wider Marketing team, sharing best practices, strategies, and insights.
- Thought Leadership: Stay on top of industry trends and share knowledge with the team and broader organization. Advocate for new tools, technologies, and best practices that can enhance paid media performance.
REQUIREMENTS
Minimum
- Minimum 3+ years of experience managing large-scale paid media campaigns, including hands-on experience with PPC, display, and social ads across platforms such as Google, Meta, and others.
- Proven experience in B2C marketing, both paid and organic, ideally within the tech, education, or SaaS sectors, with a strong focus on lead generation and acquisition (e-commerce considered).
- Advanced analytical skills: Strong command of Google Analytics, Google Tag Manager (including consent management), and other web analytics platforms. Ability to analyze campaign performance, conduct competitive and keywords analysis, and use insights to drive optimizations.
- Experience with budgeting and forecasting: Comfortable managing multi-million rand annual budgets and optimizing spend for maximum ROI.
- Creative and Strategic Mindset: Experience in A/B testing, creative optimization, and developing strategies for different stages of the customer journey.
- Excellent communication skills: Ability to clearly articulate complex ideas and campaign results to both technical and non-technical stakeholders.
- Experience with CRM and marketing automation tools is a plus, as is familiarity with email marketing, landing page optimization, and conversion rate optimization (CRO).
- Action-oriented with a “roll up your sleeves approach”
- A self-starter: You should be able to work independently, manage your time effectively, and drive results in a fast-paced, dynamic environment.
Preferred
- Experience with scaling ATL advertising budgets
- Experience with BigQuery/SQL used with GA4 is a plus
- Experience leading the marketing of a product to a category leader in the education market
- Knowledge of Search Engine Optimization
- Knowledge of design tools such as Figma
go to method of application »
ABOUT THE ROLE
- HyperionDev is seeking a results-driven, data-focused Paid Media Manager to steer our paid media strategy and execution across multiple channels and brands.
- The Paid Media Manager will play a key role in driving customer acquisition and engagement through paid campaigns, ensuring alignment with our overall marketing objectives.
- This is a hands-on role, and you will be responsible for managing paid media channels, optimizing campaigns, and maximizing ROI across platforms like Google Ads, Meta Ads, Reddit Ads, and others.
- You will work closely with cross-functional teams, including product, sales, and creative, to ensure campaigns are high-impact, cost-efficient, and aligned with the business's growth goals.
- As a pivotal member of the paid media team, you will manage large ad budgets, implement optimization strategies, and lead performance reporting. This is a great opportunity for you to sharpen your digital marketing skills with the budget you need to stay at the top.
- Your efforts will directly contribute to the company's growth by acquiring qualified leads, improving conversion rates, and maximizing lifetime value from our paid media channels.
*Please note that this is a full-time role.
RESPONSIBILITIES
- Develop and Lead Paid Media Strategy: Create and implement effective paid media strategies across multiple platforms (Google, Meta, Reddit, YouTube, Spotify etc.), optimizing for lead generation and sales conversions.
- Campaign Execution & Optimization: Hands-on management of day-to-day operations of paid campaigns (PPC, display, social ads) including setting up, optimizing, and scaling. Use A/B testing, audience segmentation, and creative iterations to improve CTR, conversion rates, and ROI.
- Budget and Resource Management: Own and optimize paid media budgets to ensure maximum efficiency and return on investment. Forecast, allocate, and adjust spend across channels based on performance and business objectives.
- Data-Driven Reporting & Insights: Track, analyze, and report on the performance of campaigns using tools like Looker Studio, Google Analytics, Google Ads, and Facebook Ads Manager. Provide actionable insights to internal stakeholders and recommend strategy improvements. Experience with BigQuery for Marketing Analytics is a plus.
- Cross-Functional Collaboration: Work with the sales, product, and creative teams to refine campaign messaging, optimize landing pages, and ensure a seamless user experience across the customer journey.
- Lead Conversion & Funnel Optimization: Continuously assess the customer funnel and optimize paid campaigns to increase lead conversion rates. Provide recommendations for improving user experience, landing page designs, and ad creatives.
- Supplier and Vendor Management: Manage relationships with key platforms (Google, Meta, etc.), staying up-to-date with new features, betas, and product developments to drive campaign success.
- Mentorship & Team Development: Act as a mentor in a growing paid media team and the wider Marketing team, sharing best practices, strategies, and insights.
- Thought Leadership: Stay on top of industry trends and share knowledge with the team and broader organization. Advocate for new tools, technologies, and best practices that can enhance paid media performance.
REQUIREMENTS
Minimum
- Minimum 3+ years of experience managing large-scale paid media campaigns, including hands-on experience with PPC, display, and social ads across platforms such as Google, Meta, and others.
- Proven experience in B2C marketing, both paid and organic, ideally within the tech, education, or SaaS sectors, with a strong focus on lead generation and acquisition (e-commerce considered).
- Advanced analytical skills: Strong command of Google Analytics, Google Tag Manager (including consent management), and other web analytics platforms. Ability to analyze campaign performance, conduct competitive and keywords analysis, and use insights to drive optimizations.
- Experience with budgeting and forecasting: Comfortable managing multi-million rand annual budgets and optimizing spend for maximum ROI.
- Creative and Strategic Mindset: Experience in A/B testing, creative optimization, and developing strategies for different stages of the customer journey.
- Excellent communication skills: Ability to clearly articulate complex ideas and campaign results to both technical and non-technical stakeholders.
- Experience with CRM and marketing automation tools is a plus, as is familiarity with email marketing, landing page optimization, and conversion rate optimization (CRO).
- Action-oriented with a “roll up your sleeves approach”
- A self-starter: You should be able to work independently, manage your time effectively, and drive results in a fast-paced, dynamic environment.
Preferred
- Experience with scaling ATL advertising budgets
- Experience with BigQuery/SQL used with GA4 is a plus
- Experience leading the marketing of a product to a category leader in the education market
- Knowledge of Search Engine Optimization
- Knowledge of design tools such as Figma
go to method of application »
ABOUT THE ROLE
- HyperionDev is seeking a results-driven, data-focused Paid Media Manager to steer our paid media strategy and execution across multiple channels and brands.
- The Paid Media Manager will play a key role in driving customer acquisition and engagement through paid campaigns, ensuring alignment with our overall marketing objectives.
- This is a hands-on role, and you will be responsible for managing paid media channels, optimizing campaigns, and maximizing ROI across platforms like Google Ads, Meta Ads, Reddit Ads, and others.
- You will work closely with cross-functional teams, including product, sales, and creative, to ensure campaigns are high-impact, cost-efficient, and aligned with the business's growth goals.
- As a pivotal member of the paid media team, you will manage large ad budgets, implement optimization strategies, and lead performance reporting. This is a great opportunity for you to sharpen your digital marketing skills with the budget you need to stay at the top.
- Your efforts will directly contribute to the company's growth by acquiring qualified leads, improving conversion rates, and maximizing lifetime value from our paid media channels.
*Please note that this is a full-time role.
RESPONSIBILITIES
- Develop and Lead Paid Media Strategy: Create and implement effective paid media strategies across multiple platforms (Google, Meta, Reddit, YouTube, Spotify etc.), optimizing for lead generation and sales conversions.
- Campaign Execution & Optimization: Hands-on management of day-to-day operations of paid campaigns (PPC, display, social ads) including setting up, optimizing, and scaling. Use A/B testing, audience segmentation, and creative iterations to improve CTR, conversion rates, and ROI.
- Budget and Resource Management: Own and optimize paid media budgets to ensure maximum efficiency and return on investment. Forecast, allocate, and adjust spend across channels based on performance and business objectives.
- Data-Driven Reporting & Insights: Track, analyze, and report on the performance of campaigns using tools like Looker Studio, Google Analytics, Google Ads, and Facebook Ads Manager. Provide actionable insights to internal stakeholders and recommend strategy improvements. Experience with BigQuery for Marketing Analytics is a plus.
- Cross-Functional Collaboration: Work with the sales, product, and creative teams to refine campaign messaging, optimize landing pages, and ensure a seamless user experience across the customer journey.
- Lead Conversion & Funnel Optimization: Continuously assess the customer funnel and optimize paid campaigns to increase lead conversion rates. Provide recommendations for improving user experience, landing page designs, and ad creatives.
- Supplier and Vendor Management: Manage relationships with key platforms (Google, Meta, etc.), staying up-to-date with new features, betas, and product developments to drive campaign success.
- Mentorship & Team Development: Act as a mentor in a growing paid media team and the wider Marketing team, sharing best practices, strategies, and insights.
- Thought Leadership: Stay on top of industry trends and share knowledge with the team and broader organization. Advocate for new tools, technologies, and best practices that can enhance paid media performance.
REQUIREMENTS
Minimum
- Minimum 3+ years of experience managing large-scale paid media campaigns, including hands-on experience with PPC, display, and social ads across platforms such as Google, Meta, and others.
- Proven experience in B2C marketing, both paid and organic, ideally within the tech, education, or SaaS sectors, with a strong focus on lead generation and acquisition (e-commerce considered).
- Advanced analytical skills: Strong command of Google Analytics, Google Tag Manager (including consent management), and other web analytics platforms. Ability to analyze campaign performance, conduct competitive and keywords analysis, and use insights to drive optimizations.
- Experience with budgeting and forecasting: Comfortable managing multi-million rand annual budgets and optimizing spend for maximum ROI.
- Creative and Strategic Mindset: Experience in A/B testing, creative optimization, and developing strategies for different stages of the customer journey.
- Excellent communication skills: Ability to clearly articulate complex ideas and campaign results to both technical and non-technical stakeholders.
- Experience with CRM and marketing automation tools is a plus, as is familiarity with email marketing, landing page optimization, and conversion rate optimization (CRO).
- Action-oriented with a “roll up your sleeves approach”
- A self-starter: You should be able to work independently, manage your time effectively, and drive results in a fast-paced, dynamic environment.
Preferred
- Experience with scaling ATL advertising budgets
- Experience with BigQuery/SQL used with GA4 is a plus
- Experience leading the marketing of a product to a category leader in the education market
- Knowledge of Search Engine Optimization
- Knowledge of design tools such as Figma
go to method of application »
ABOUT THE ROLE
As a Senior Product Manager, you will be responsible for driving the strategic development and success of a subset of our portfolio of B2B and B2C digital products that are central to our mission and user experience. These include:
- Student Portal: Core platform that serves as the hub for our student community, focusing on creating an engaging, user-friendly, and educational experience.
- Mentor Portals: Platform designed to facilitate mentor interactions, ensuring they are equipped with the tools needed for effective teaching and guidance.
- Placements Portal: Critical tool for connecting students with career opportunities, requiring a keen understanding of both student needs and industry demands.
- Website and Payment Gateways: Our main website, focusing on user experience, content, and seamless integration of payment systems, vital for facilitating transactions and user engagement.
- Sign-up Flows: Top-of-funnel activities, including the sign-up process, that are intuitive, user-friendly, and secure, directly impacting user acquisition and satisfaction.
- SaaS Tools: Integrated tools used by the wider organisation for CRM, Student Support, Payments, and Recruitment.
Beyond these established platforms, you will also have the opportunity to collaborate with HyperDev, our innovation arm, which is focused on building and scaling next-generation digital and AI-powered products. This includes:
- Experimenting with agentic workflows and AI-powered SaaS integrations.
- Exploring new technical solutions to enhance the student and mentor experience.
- Helping bridge the gap between our core educational platforms and HyperDev’s forward-looking initiatives.
- In this role, you will have the opportunity to make a significant impact on both our current product ecosystem and the future direction of our technology through HyperDev.
- Your expertise will be essential in guiding products from conception to launch, ensuring they meet the highest standards of quality, scalability, and innovation.
RESPONSIBILITIES
As a Senior Product Manager, you will:
- Cross-Functional Leadership: Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality product enhancements, promoting knowledge sharing and cooperative problem resolution.
- Data-Driven Decision Making: Utilise data analysis tools to understand user interactions and make informed decisions. Regularly monitor key metrics, such as conversion rates and revenue, to identify opportunities and areas for improvement.
- Customer Insight: Engage in continuous customer research and feedback collection to refine product features and ensure user satisfaction.
- Stakeholder Communication: Effectively communicate product plans and progress to all stakeholders, including team members, executives, and external partners.
- In-House Platform Expertise: Adopt an in-house-first approach to address business needs by understanding the technical capabilities of our platforms to align product strategy with engineering efficiency.
- API Integration & Technical Depth: Develop a comprehensive understanding of our API integrations, helping the wider business teams optimise usage while also supporting HyperDev’s new product builds and experimental prototypes.
- SaaS & AI Tools Proficiency: Acquire in-depth knowledge of the SaaS and AI tools utilised company-wide, ensuring our products efficiently integrate with these tools and that HyperDev experiments can be commercialised effectively.
REQUIREMENTS
Minimum
- A minimum of 5 years of experience as an individual contributor product manager, with a proven track record of delivering value and viable solutions.
- Deep understanding of modern product discovery and delivery techniques.
- Demonstrated ability to build collaborative and constructive relationships at all levels
- A strong technical background, preferably with hands-on coding experience (Python/Java) as well as deep experience with agile and scrum methodologies.
- Solid understanding of the technical architecture of platforms, the role of API integrations, and the utilisation of SaaS tools within a company.
- Strong analytical, strategic thinking, and coordination skills.
- The ability to clearly communicate requirements, balance risk and hold stakeholders accountable to delivery deadlines.
Preferred
- University degree preferred.
- Previous startup and EdTech experience is a plus, especially with a focus on developer education.
go to method of application »
ABOUT THE ROLE
- We are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills.
- As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement.
RESPONSIBILITIES
- Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback
- Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios
- Estimate, prioritise, plan coordinate and execute test plans pre and post deployment
- Perform thorough regression testing when bugs are resolved
- Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured
- Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality
- Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests
- Critically view UI/UX and suggest improvements for both internal and external customers
- Track quality metrics like bugs logged, resolved, time taken, open defects, etc.
- Stay up to date with best practices, tools and testing strategies
REQUIREMENTS
Minimum
- Proven experience in Technical and Quality Support
- Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback
- Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements
- Familiarity with regression testing techniques
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
- Strong attention to detail and a commitment to delivering high quality work
- Knowledge of UI/UX principles and the ability to identify areas of improvement
- Familiarity with bug tracking systems and experience in tracking and reporting quality metrics
- Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment
Preferred
- Bachelor’s degree in Computer Science, Engineering, or a related field
Method of Application
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