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  • Posted: May 26, 2022
    Deadline: Not specified
  • Jembi Health Systems NPC, is a nonprofit organisation that works in developing countries in Africa and focuses on the development of eHealth and health information systems (HIS). Jembi leads the way on building local capacity within Africa through innovation and commitment towards strengthening of eHealth. Its head office is in Cape Town, South Africa. T...
    Read more about this company


    Project Director

    The Projects Director is a senior member of Jembi’s Technical Governance team, reporting to the Technical Director, who is ultimately accountable for the success of a portfolio of projects engaged by Jembi with diverse stakeholders. The Projects Director is responsible to control everything within their portfolio:

    • Budget
    • Timelines
    • Workplan scope
    • People / teams
    • Risk mitigation
    • Client engagement
    • Opportunity development

    Jembi projects are vested in the health information technology domain and a Projects Director would be required to have a strong grasp of its technical domain knowledge to make their own evaluation of workplan scope, risks and opportunities. The role demands experience in delivering end to end software solutions, managing complex stakeholder networks and creating win-win value for client and company.

    The Projects Director is an important role to contribute to the well-being and growth of Jembi at large and must be able to act in the best interest for the company, demonstrated by getting involved in company problem-solving and taking initiative for continuous improvement. The Projects Director should be a strong team player making significant contributions to Jembi Technical Governance.

    Required skills & experience
    The Projects Director’s role can be outlined in the following aspects:

    • Delivery Management
    • Leadership
    • Focus on impact on the client
    • Program and Project Monitoring, Evaluation and Reporting

    Delivery Management

    • A Projects Director is trusted by those around them and perceived as a professional, competent leader. Their craft is focused on leadership, account management, enabling delivery and ensuring accountability.
    • They know what is required of the teams and what needs to be delivered. People do not question a Projects Director’s intent or credibility. A Projects Director is able to make excellent decisions without the need for full context. A Projects Director seeks the required context and imparts this onto their teams. They are focused on high level objectives/broader delivery goals and consistently guide their teams. A Projects Director is self-aware and humble about their strengths and where they need assistance. They are confident in their abilities and are assertive with their decision-making.
    • A Projects Director must balance their contribution across teams and customers. They do this by managing, delegating, enabling and building leaders in their respective environments. The value that a Projects Director brings includes their people leadership, account management, business acumen and strategic focus. A Projects Director is able to identify project and team risks and work to resolve or mitigate these risks before they impact delivery, their people or their customers.

    A Projects Director ensures that their teams follow a well-defined delivery approach to:

    • Requirements, estimations, scope, and task management
    • Change management
    • Risk management
    • Release management
    • Design and architecture
    • Quality assurance
    • Project planning
    • Status reporting
    • On-boarding and off-boarding of team members
    • Define the correct KPI's, definitions of success and measurement of success for their teams
    • Establish appropriate reporting lines and team structures

    A Projects Director will be supportive and will be there for their teams. They put ego aside when it comes to their decisions and will understand that their point of view will not always be correct. A Projects Director is able to influence change and lead even if they do not have explicit authority. They own their decision-making process and do not delegate decisions or the ownership of their team’s affairs. They will take ultimate accountability for all aspects of their accounts and people.

    A Projects Director can learn & pick up new skills on their own without assistance from others. Learning these skills comes from investing time into reading up about their leadership craft, learning on the job and networking. They look for opportunities to step out of their comfort zone and learn new aspects of management and leadership.


    A Projects Director’s teams and customers rely on their experience and insight to ensure that the right things are being done. A Projects Director encourages a positive outlook, even in adversity. They approach conflict with the mindset of creating a win-win outcome for all parties. A Projects Director assumes full responsibility for their customers, environment, team’s deliverables and projects.

    A Projects Director’s benevolent intent towards the team is to help their team members grow as professionals. A Projects Director mentors and coaches directly or by delegating the responsibility when appropriate. They do this through mechanisms such as:

    • Having awareness of their team’s affairs (strengths, weaknesses, goals, concerns, tasks, workload, limits and achievements)
    • Setting the correct expectations and then holding their team members accountable
    • Enabling team members and their Leads to experiment, try or step out of their comfort zone
    • Responsibly pushing their team members and Leads into new growth areas and knowing when this is appropriate
    • Conducting regular one-on-ones and providing meaningful review sessions and delegating these to their Leads when appropriate
    • Soliciting and providing valuable feedback for team members
    • Building meaningful relationships with their team members
    • Creating a culture of accountability
    • Understanding what the baseline expectation for the different roles and crafts are
    • Understanding that making team members world-class results in world-class solutions
    • Succession planning and leadership development

    go to method of application »

    Senior Technical Project Manager


    Jembi seeks to appoint an accomplished and well-qualified Senior Technical Project Manager, to manage a variety of healthcare, information systems, technology and development projects within the public healthcare ecosystem in South Africa.

    The successful candidate will report to the Technical Director and will be responsible for working with the relevant Senior Managers taking accountability for delivery management. This will include guiding activities, implementing agreed approaches, policies and plans; coordinating program deliverables (including risk assessments and resource requirements); communicating work planned and done to key stakeholders.

    Jembi’s development environment has a flat reporting structure with individuals taking accountability for their actions and performance. We allow and encourage individuals to innovate in their core competence areas and implement their ideas to enhance the overall offering. The ideal candidate will have strong analytical and problem-solving abilities, and an attention to detail and show initiative.

    Required skills & experience

    The person will be expected to work independently, as well as be a team player. Someone who is self-motivated and has a sense of pride in their work, is passionate about technology and self-learning and who takes responsibility for their actions would fit into our team. Strong logical thinking and reasoning skills, a strong sense of integrity, and the drive to be open, honest and ethical in everything they do is critical to our work.

    Proven experience with hardware and software communications systems and fault finding is essential to this position. The ability to learn and apply new development tools quickly and efficiently, accept constructive criticism, remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances will differentiate the right candidate.

    The Senior Technical Project Manager is a member of Jembi’s Technical Governance team who is ultimately accountable for the tracking of Jembi’s Technical Integrated Workplan. The Senior Technical Project Manager is responsible for:

    • Managing Jembi’s technical division’s integrated workplan
    • Timeline tracking
    • Workplan progress tracking
    • Resource capacity planning
    • Risk mitigation
    • Internal and external stakeholder expectation management
    • Reporting to Technical Governance on key performance indicators
    • Internal and external reporting of critical path analysis

    Jembi projects are vested in the health information technology domain and a Senior Technical Project Manager would be required to have a strong grasp of its technical domain knowledge to make their own evaluation of task sizing, risks, dependencies, and critical path.

    Beneficial skills & experience


    Delivery Planning

    • Identifies and understands risks in the project and knows the obstacles that are in the path and puts in place risk mitigation strategies for these risks
    • Critical gatekeeper between client delivery expectations and internal delivery systems
    • Ensures development tasks are well thought through
    • Offers insight into tasks and priorities across all projects
    • Identifies and highlights potential project risks
    • Performs resource planning based on the division’s integrated workplan
    • Assigns delivery tasks to technical teams ensuring there is capacity in collaboration with the Software Development Team Manager, Architects, Lead Analysts and Technical Team Leads
    • Identifies and initiates capacity building
    • Holds kick-off sessions involving key delivery stakeholders with goal to get on same page

    Delivery Tracking

    • Perform reporting, planning, progress reporting, risk management, communication to team, clients and Jembi stakeholders
    • Manages internal and external stakeholders’ expectations via feedback loops (demo's, releases to UAT, sending screenshots etc)
    • Measure usage of resource budget (time spent) against delivery progress
    • Identify where progress and expectations are slipping
    • Identify key risks where there is no satisfactory mitigation strategy
    • Identify where focus must be aligned more to critical path
    • Identify blockers / resource (time) wasters
    • Ensure blocker / risk mitigation strategies are executed
    • Measure alignment and process effectiveness
    • Ensure conformance to process across teams
    • Critically evaluate identify gaps
    • Foster collaboration between teams and roles across the division
    • Gathering key performance indicators for reporting to Technical Governance
    • Ensure teams have resources / info / decisions they need to work efficiently

    Communication and Creating Alignment

    • An effective mediator between all parties (client, team and Jembi management), avoiding mis-communication
    • Expresses ideas clearly – both verbally and in writing
    • Provides relevant and timely information to colleagues, subordinates and customers
    • Communicates difficult issues transparently, honestly and in a constructive manner
    • Is known to be a naturally talented communicator and is able to speak to staff and customers in a way that fosters understanding and clarity without undue confrontation
    • Is known to be an over-communicator, volunteering relevant information to the Jembi management, customers and their team without needing to be asked
    • Shows strong work-ethic and energy. Demonstrates a professional demeanour, attitude, appearance and is punctual and dependable
    • Demonstrates a commitment to honesty, integrity and transparency
    • Resolves conflict in a constructive way with internal and external stakeholders
    • Manages administrative elements of the role professionally
    • The Senior Technical Project Manager conducts himself in an objective manner always acting in the client’s best interest
    • Able to formulate detailed initiatives that are aligned to both client and Jembi needs
    • Communicates initiatives, reasoning and plans effectively
    • Is a natural motivator and conflict resolver. Ensures that every stakeholder understands the goals of the project and team and is able to maintain a sense of shared-purpose and understanding between client, analyst and technical teams

    Strategic Thinking and Understanding

    • Prioritises workload and initiatives to obtain maximum returns on effort and investment, i.e. effective prioritization of work to return the best short and long-term gains
    • Demonstrates a strong understanding of Jembi’s strategy, requirements and priorities. The individual asks the right questions and makes certain that they have an in-depth understanding of why certain strategies are to be followed. Effectively unpacks mandate in detail and looks at different areas it affects and sees different angles that can be capitalised on i.e. uses mandates and adds to them to provide organisational innovation and growth
    • Ability to proactively identify potential areas of improvement, plan initiatives, implement these initiatives and measure success

    Client Relationships

    • Has strong, rich relationships with clients and other stakeholders
    • Shows urgency and attentiveness when dealing with all stakeholders
    • Has a wide and deep network within the client organisation, with a number of “one call away” relationships
    • Has been proactive in building relationships with the client where senior members of the client engage with him/her as a trusted advisor. This implies that the Senior Technical Project Manager has a high level of influence on the client's technology choices, processes, strategy and/or domain
    • Has been proactive in building relationships with multiple people at the client at different levels from executives to technical staff • He/she has actively attempted to grow his/her account

    Strong Team Player

    • Shows a co-operative spirit within the management team, and is able to identify overlapping areas where co-operation will be required for strategic initiatives
    • Demonstrates dependability to team-mates
    • Shows honesty in giving feedback within the team, with the goal of pushing the Company and the management team forward
    • Supports the initiatives of others properly
    • Is consistently able to hold their team, customer and management accountable for their commitments in a clear and professional manner that lifts the entire working environment and holds everyone to a high standard
    • Is supportive, empathetic, leads by example and is always present for the team during deployments, and other push-periods
    • Is seen as a champion of their team’s goals, Jembi’s values and is widely respected by the broader team as their customer
    • Is present and engaged with senior customers, pro-actively fostering relationships within the customers leadership team

    Implementation Effectiveness

    • Knowledge of technical aspects of the role, and effective at day-to-day operations within the role
    • Stays on top of current day-to-day to-do list and completes tasks timeously. This incorporates work ethic
    • Seeks continuous improvement and makes an effort to develop skills appropriately ensuring good practices are followed
    • This individual’s strength is in planning and prioritisation, and the ability to take an initiative from idea to completion
    • Anticipates change, conveys clear priorities, and aligns efforts across functions; addresses barriers and takes action
    • Sets effective measures, KPI’s and definitions of success and implements them. Establishes appropriate reporting and control procedures, operating efficiently with regards to established budgets
    • Makes timely and practical decisions while demonstrating an understanding of the problems involved
    • Ensures that others have the resources, information, authority and support needed to achieve objectives
    • Takes independent action i.e. the individual manages time well, shows initiative and takes action independently within prescribed limits
    • Makes consistent progress on initiatives and delivers towards mandates, balancing the achievement of day-to-day requirements and the accomplishment of key initiatives

    Method of Application

    Use the link(s) below to apply on company website.


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