Project Director at Jembi Health Systems

The Projects Director is a senior member of Jembi’s Technical Governance team, reporting to the Technical Director, who is ultimately accountable for the success of a portfolio of projects engaged by Jembi with diverse stakeholders. The Projects Director is responsible to control everything within their portfolio:

• Budget
• Timelines
• Workplan scope
• People / teams
• Risk mitigation
• Client engagement
• Opportunity development

Jembi projects are vested in the health information technology domain and a Projects Director would be required to have a strong grasp of its technical domain knowledge to make their own evaluation of workplan scope, risks and opportunities. The role demands experience in delivering end to end software solutions, managing complex stakeholder networks and creating win-win value for client and company.

The Projects Director is an important role to contribute to the well-being and growth of Jembi at large and must be able to act in the best interest for the company, demonstrated by getting involved in company problem-solving and taking initiative for continuous improvement. The Projects Director should be a strong team player making significant contributions to Jembi Technical Governance.

Required skills & experience
The Projects Director’s role can be outlined in the following aspects:

• Delivery Management
• Leadership
• Focus on impact on the client
• Program and Project Monitoring, Evaluation and Reporting

Delivery Management

• A Projects Director is trusted by those around them and perceived as a professional, competent leader. Their craft is focused on leadership, account management, enabling delivery and ensuring accountability.
• They know what is required of the teams and what needs to be delivered. People do not question a Projects Director’s intent or credibility. A Projects Director is able to make excellent decisions without the need for full context. A Projects Director seeks the required context and imparts this onto their teams. They are focused on high level objectives/broader delivery goals and consistently guide their teams. A Projects Director is self-aware and humble about their strengths and where they need assistance. They are confident in their abilities and are assertive with their decision-making.
• A Projects Director must balance their contribution across teams and customers. They do this by managing, delegating, enabling and building leaders in their respective environments. The value that a Projects Director brings includes their people leadership, account management, business acumen and strategic focus. A Projects Director is able to identify project and team risks and work to resolve or mitigate these risks before they impact delivery, their people or their customers.

A Projects Director ensures that their teams follow a well-defined delivery approach to:

• Requirements, estimations, scope, and task management
• Change management
• Risk management
• Release management
• Design and architecture
• Quality assurance
• Project planning
• Status reporting
• On-boarding and off-boarding of team members
• Define the correct KPI's, definitions of success and measurement of success for their teams
• Establish appropriate reporting lines and team structures

A Projects Director will be supportive and will be there for their teams. They put ego aside when it comes to their decisions and will understand that their point of view will not always be correct. A Projects Director is able to influence change and lead even if they do not have explicit authority. They own their decision-making process and do not delegate decisions or the ownership of their team’s affairs. They will take ultimate accountability for all aspects of their accounts and people.

A Projects Director can learn & pick up new skills on their own without assistance from others. Learning these skills comes from investing time into reading up about their leadership craft, learning on the job and networking. They look for opportunities to step out of their comfort zone and learn new aspects of management and leadership.

Leadership

A Projects Director’s teams and customers rely on their experience and insight to ensure that the right things are being done. A Projects Director encourages a positive outlook, even in adversity. They approach conflict with the mindset of creating a win-win outcome for all parties. A Projects Director assumes full responsibility for their customers, environment, team’s deliverables and projects.

A Projects Director’s benevolent intent towards the team is to help their team members grow as professionals. A Projects Director mentors and coaches directly or by delegating the responsibility when appropriate. They do this through mechanisms such as:

• Having awareness of their team’s affairs (strengths, weaknesses, goals, concerns, tasks, workload, limits and achievements)
• Setting the correct expectations and then holding their team members accountable
• Enabling team members and their Leads to experiment, try or step out of their comfort zone
• Responsibly pushing their team members and Leads into new growth areas and knowing when this is appropriate
• Conducting regular one-on-ones and providing meaningful review sessions and delegating these to their Leads when appropriate
• Soliciting and providing valuable feedback for team members
• Building meaningful relationships with their team members
• Creating a culture of accountability
• Understanding what the baseline expectation for the different roles and crafts are
• Understanding that making team members world-class results in world-class solutions
• Succession planning and leadership development