Jobs at Kerridge Commercial Systems South Africa

As a Senior Engineer in this fast-paced environment, you will create and implement client-side solutions on top of the KCS Ecommerce Products. 

The Engineer is responsible for writing server-side web application logic. PHP developers usually develop back-end components, connect the application with the other (often third-party) web services, and support the Web Designer by integrating their work with the application. 

Key Responsibilities: 

Software Engineering responsibilities

• Conducting analysis of website and application requirements provided by the Customer, eCommerce Solution Designer or Product Owner.
• Writing detailed and comprehensive technical documents that describes all technical procedures related to product development in order to solve the functional use cases and requirements presented.
• Using PHP to produce user-friendly HTML web solutions.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.

Collaboration

• Collaboration with other members of the team to improve usability on existing and new projects.
• Working with colleagues in other KCS teams with integration into ERP systems
• Ensuring high-quality and efficient/optimized source code to maximize response times, and a slick user experience.
• Liaising with clients where necessary.

Existing projects

Troubleshooting application and code issues.

Finalizing back-end features and testing web applications.

Updating and altering application features to enhance performance. 

Key Requirements: 

Experience & Knowledge:

• Deep understanding of both development processes, as well as a strong technical background.

Experience in the following technologies

• PHP
• JQuery
• HTML
• Less/CSS/Flexbox
• Apache
• MySQL/MariaDB
• Linux (maintaining local website distributions)
• Git
• Twig templating 
• Zend Framework/Laminas
• MVC
• Composer
• Bower
• Bootsrap
• JIRA
• Automated release procedures 
• Agile
• JSON-LD rich snippets 
• Full stack development
• Photoshop/Gimp  
• Mobile and desktop design practices 
• Web Services - SOAP/Restful/JSON/XML
• A/B Testing 
• ASP.NET / C# / SQL Server / IIS (as secondary skills set)
• Proven work experience in a Web Developer role
• Experience in browser testing and debugging (e.g. Chrome Console)
• Knowledge of SEO and its implementation
• Knowledge of eCommerce
• Working knowledge of various tools, open-source technologies, and cloud services 

Skills & Competencies: 

• The ability to solve problems and take decisive action within a highly complex ecosystem and within a global context
• The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery and customer stakeholders 
• The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customers stakeholders 
• The ability to present objectively with authority and confidence to senior levels of business, delivery and customer stakeholders
• The ability to adapt to change in any periods of change/disruption
• The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space 

Key KCS behaviours:  

• Must have a pro-active, positive, open and collaborative approach to working with others in a team
• Must be open to learning new skills and self-development to drive both personal and team growth
• Must be comfortable in giving feedback at all levels with integrity as well as receiving it to build trust

go to method of application »

The Software Support Department assists customers with queries and problems relating to the VAST & VAST Online application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and training.

Tier 1 analysts are the first port of call for our customers. Our Tier 1 Helpdesk aims to document, understand and help users with varied questions or issues related to their chosen software. 

Key Responsibilities: 

• Triaging customer reported concerns over the telephone and via email
• Accurately logging and prioritizing all incoming communication via KCS ticking system
• Ensure customer account and contact details are kept up to date
• Pro-actively taking ownership of a wide variety of incidents and problems 
• Identifying and escalating problems to level 2 software support where required
• Ensuring all incidents are dealt with efficiently and promptly in accordance with the Service Level Agreement

Managing, prioritising and progressing their adopted incidents, in particular:

• Effectively and promptly resolving incidents, ensuring old incidents are prioritized and kept up to date
• Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
• Providing work arounds to minimise the impact of problems when this is appropriate
• Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
• Escalating incidents and seeking advice when appropriate
• Using the ITSM system correctly and ensuring that incidents are updated on a regular basis with actions undertaken 
• Regularly updating customers regarding the status of their incidents
• Effectively handling complaints and call escalation requests from customers 
• Identifying customer requests that require sales and notifying correct department
• Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
• Pro-actively using the Intranet to share knowledge
• Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
• Alerting Senior personnel as necessary regarding any sensitive customer issues
• Following and applying the standard procedures and practices
• Taking the initiative and identifying ways in which the support service and/or support procedures can be improved and discussing these with their manager
• Undertaking any other projects as required by their manager or the Support Director 

Key Requirements: 

• Excellent written and verbal skills
• Great telephone customer service
• Good attention to detail
• Extensive problem-solving ability and deductive logic
• Previous experience with ERP systems advantageous