Jobs at Mustek Limited

Job Description

Job Purpose:

• The technician is responsible for the servicing, testing and repairing of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.
• The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technical Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a productivity level of 90%.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the job management system.
• Accept repairs on job management system immediately after removing the item from the customer store.
• Follow up with customers awaiting feedback and update the notes on job management system. Update the customer on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.
• Assist the production line with assembly and quality checking (QC) as needed.

Customer Focus

• Communicate with customers in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.
• Escalate problems or concerns to Supervisor or Manager without delay so that the necessary solutions can be arranged timeously.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience as an IT technician
• Basic Electronics will be advantageous 
• Driver’s license (Preferred)

Skills and Knowledge:

• Good knowledge of internal quality procedures
• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Technical skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)

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Job Description

Job Purpose:

• Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client.
• Strive to provide customers with the best experience possible and work to solve problems quickly.
• Assisting service front counter with book in as well as book out of jobs in customer stores as requested where needed.

Responsibilities:

Front Counter Service

• Accountabilities include, but not limited to:
• Accuracy in all areas of book in page with full fault description, spelling, fault categories, POP’s and passwords.
• To ensure that all units are assessed for physical damages and that all accessories are noted on all job cards.
• Ensure accurate returning of customer repaired goods to customer collecting (where required)
• To attach all job cards to completed jobs portal on studio on a daily basis.
• Escalate unresolved customer querie4s to Technical Supervisor or Manager.
• Ensure quick and effective repairs on DOA’s and quick repairs.

Environmental

• Accountabilities include, but are not limited to:
• Wearing of PPE clothing on a weekly basis.
• Keep work areas clean at all times.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills

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Job Description

Job Purpose:

• The Internal Sales Executive will be responsible for promoting and selling Mustek's products and services to.

Responsibilities:

Sales

• Identify client markets and design a sales strategy to fit each client's requirements.
• Advise on forthcoming product developments and discuss special promotions.
• Provides customers with necessary product support and basic technical support.
• Build relationships with customers through regular communication via e-mail, phone and visits.
• Attend product training programmes and know the relevant product range.
• Maintain records of new customers, potential customers, deleted customers and changes in the region or sales environment to ensure cost effective coverage of the territory.

 Sales Targets

• Ensure attainment of monthly sales targets including YTD targets.
• Ensure YTD target is maintained if monthly target is not achieved.
• Review your own sales performance, aiming to meet or exceed targets.

 Sales Opportunities

• Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities.
• Identify new markets/business opportunities and convert dormant customers to active customers.
• Maximise sales opportunities during special promotions.

 Customer Satisfaction

• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails.
• Work closely with team members to ensure high customer satisfaction.
• Gather market/customer information and utilise it effectively to impact sales positively.
• Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available.

General

• Ad hoc duties as required by the needs of the business
• Provide support as required.

Qualification and Experience:

• Matric
• Tertiary qualification in sales and/or marketing will be advantageous.
• Driver’s license
• 2 years’ experience in a sales target driven environment, within ICT would be an advantage

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills