Front Counter Clerk (Cape Town) at Mustek Limited

Job Description

Job Purpose:

• Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client.
• Strive to provide customers with the best experience possible and work to solve problems quickly.
• Assisting service front counter with book in as well as book out of jobs in customer stores as requested where needed.

Responsibilities:

Front Counter Service

• Accountabilities include, but not limited to:
• Accuracy in all areas of book in page with full fault description, spelling, fault categories, POP’s and passwords.
• To ensure that all units are assessed for physical damages and that all accessories are noted on all job cards.
• Ensure accurate returning of customer repaired goods to customer collecting (where required)
• To attach all job cards to completed jobs portal on studio on a daily basis.
• Escalate unresolved customer querie4s to Technical Supervisor or Manager.
• Ensure quick and effective repairs on DOA’s and quick repairs.

Environmental

• Accountabilities include, but are not limited to:
• Wearing of PPE clothing on a weekly basis.
• Keep work areas clean at all times.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills