Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- This role (as 1LOD) will be responsible for the execution of all regulatory and business advice governance measures for the NPW and NFP and NFA businesses.
- Core responsibility will be to ensure appropriate advice governance measures are being implemented, and effectively managed, such as appropriate advice governance forums eg the Large Case Review Forum, adviser (wealth managers (NPW), financial planners (NFP) and financial advisers (NFA)) and advice principal oversight measures are implemented to improve the quality of comprehensive financial planning and holistic wealth advice, whilst ensuring compliance (as 1LOD) with regulatory/legislative developments (eg RDR/COFI), house views, and best practice, thereby protecting our FAIS licenses (FSP 828, 48771 and 9363), clients (providing good client outcomes).
Job Responsibilities
- As 1LOD responsible for execution on all regulatory and business advice governance for NPW and NFP and NFA businesses.
- Administration (drafting and maintenance of all advice charters, co-ordination, setting agenda, recording minutes etc.) and management of all advice related governance forums, i.e., Large Case Review and Advice and Product Forums.
In terms of the Large Case Review Forum responsibilities include inter alia:
- Review and approve all client cases prior to being presented to the forum. All cases need to comply with all house views before being presented. Where cases do not comply with house view, engage with advice principals and or advisers for the case to become compliant.
- Prepare weekly communication to advice principals on outstanding information or documentation required by the forum post approval of cases.
- Conduct audits of approved cases presented at the forum and communicate non-compliance issues and track them for correction.
- Maintain reporting on deals presented in Large Case Review Forum for relevant forums
Job Responsibilities Continued
Work with the Advice Specialist and Head of Advice and Philanthropy:
- With the creation of advice related house views.
- To resolve advice related complaints.
- Maintenance of FAIS document and disclosure letter in collaboration with compliance and client enablement teams.
- Responsible for resolving key advice related audit findings.
- Support and collaborate with divisional compliance with sufficient engagement with regulators and keeping abreast with evolution of regulations.
- Develop, encourage, and nurture collaborative relationships across area of specialisation with divisional, cluster and group.
- Process custodian together with the advice specialist for all advice processes ie ensure all advice and advice governance processes are documented and updated as required.
- Ensure compliance and sufficient awareness and training of advice governance related processes, applicable laws, and regulations for NPW and NFP and NFA businesses.
Responsibilities (Continued)
- Oversee the investigation of all advice related complaints together with the advice specialist and complaints team, and keep the respective businesses updated on the outcomes (as an independent party).
- Address governance related audit findings and ensure appropriate mitigation measures are put in place.
- Collaboration with the product and implementation team with regards to amongst others advice tools.
- Responsible for manual reporting of the team.
Responsible for the following advice governance measures and processes:
- FAIS reviews and looking at ways to create efficiencies, eg, automated FAIS reviews.
- Adviser oversight segmentation.
Conduct the following audits on advice principals:
- Adviser oversight segments (adviser risk buckets) audits.
- Supervision audits.
- New business audit (size of deals).
- Ensure we conduct and execute as per market conduct, compliance and houseviews.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Essential Qualifications & Certifications
- Degree – preferably a BCom (with specialisation in financial planning).
- FAIS RE 5.
Preferred Qualification
- Post Graduate Diploma in Financial Planning and CFP®
Minimum Experience Level
- 3-5 years’ experience in the wealth management industry with a focus on financial planning/wealth advisory, advice governance, regulatory risk management and RDR developments.
- Experience and knowledge in financial advisory legislation, regulation and best practice.
- Experience in authoring policies, frameworks and other advice related documents.
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
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Job Purpose
- To facilitate Nedbank projects to successful implementation of Agile as defined by the Nedbank Agile Centre of Excellence (ACE). Focus on continuous improvement by providing support and partnering with Agile Transformational teams. Support and partner with Agile Transformational teams within the Nedbank Group technology structure (Application Development and Maintenance, Project Management, Agile CoE, Human Resources, etc.) to promote collaboration and ensure consistent application of Lean and Agile best practices.
Job Responsibilities
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Ensure successful implementation of Agile in software projects with improved quality
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through weekly facilitation sessions
- Provide expert guidance to software project team in terms of process, system, tools, methods .
- Ensure communication, integration and successful team dynamics
- Integrate with diverse stakeholders by engaging and facilitate with multiple divers groups across a spectrum of wants and needs
- Engage and facilitate with multiple divers groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Conduct regular engagement , communication and feedback sessions with all stakeholders
- Ensure professional relationships with software contractor, consultants, external suppliers and outsourced/ smart source vendors
- Provide timeous reporting to stakeholders
- Support the Agile transformational teams in driving the implementation of Lean and Agile principles and practices across Nedbank.
- Guiding Solution Delivery teams on how to use Lean and Agile practices and values.
- Guiding the team on how to get the most out of self-organisation.
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments.
- Facilitating discussion, decision-making, and conflict resolution.
- Advise on possible risk issues
- Mitigate risks timeously.
- Ensure all Agile ceremonies are conducted.
- Provide guidance to Product owner
- Coordinate required skills for the core team
- Facilitate retrospective sessions with core team
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Establish boundaries, commitment, trust, rapport and team cohesion by conducting personal conversations with team members.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certified as Scrum master
- Certified Scrum Professional
- Certificate of completion in Applying Lean Kanban
Relevance in at least one of the following:
- Scrum Professional
- Scrum Master
- Agile Certified Practitioners (ACP) - PMI
Essential Certifications
Preferred Certifications
- A relevant Scrum Master certification in at least one of the following
- Certified Scrum Professional (Scrum Alliance) or;
- Certified Scrum Master (Scrum Alliance) or;
- Certified Scrum Product Owner (Scrum Alliance) or;
- Agile Certified Practitioners (ACP) - PMI or;
- Professional Scrum Master Certification Level 1 / 2 – Scrum.org and;
- Certificate of completion in Applying Lean Kanban
Minimum Experience Level
- Experience in the relevant Agile role for at least one year for a software development team that was diligently applying Agile principles, practices, and theory.
- 6- 8 years experience in IT
- 3 - 5 years experience in leadership roles
- Basic Consultancy experience
- Basic Business strategy experience/exposure
- Basic Process implementation experience/exposure
- Basic understanding of change management and governance frameworks
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Job Purpose
- To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers
Job Responsibilities
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Vital Knowledge
- Analyse and design business rules in line with appropriate methodologies.
- Develop and maintain System coding (SQL) , produce technical documents, and engage with vendors (FICO) and business stakeholders (Wealth, RBB, CIB, Group) AND Risk Intelligence Centre
- Produce and update design documents of enhancements
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma / Certificate in multiple languages
Minimum Experience Level
- Min 4 years' experience working on the following technologies: SQL workflow/decision engines, Oracle, Wintel, Java, x86
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Job responsibilities
Talent planning, identification, attraction and development:
- Work closely with business and other stakeholders to develop an understanding of young talent requirements across the cluster
- Define and clearly articulate a compelling value proposition and workforce experience for the young talent segment and various sub segments e.g. internships, learnerships, youth development, graduate programmes, entry level experience professionals.
- Partner across the HR value chain to develop a cluster young talent strategy and fit for purpose young talent solutions to meet business requirements (talent identification, attraction, acquisition, learning and career development)
- Translate strategy and business requirements into operational plans (short, medium, and long term) with clear delivery milestones for the attraction, acquisition and development of young talent
- Ensure timing of intakes and development of cohorts aligns with the respective business calendars and integrates with the needs of business
- Create and document effective, sustainable processes and practices for young talent recruitment and development
- Integrate and manage all young talent programmes, e.g., YES, internships, learnerships and graduate programmes
- Identify and develop alternative sources of young talent outside of formal education structures, to provide talent pipelines into scarce and critical talent pools such as technology and other specialist capabilities
- Liaise with Group HR Specialist, Talent Acquisition and Attraction, Learning and CIB Marketing to oversee recruitment, onboarding and development of graduates.
- Manage CIB graduates on a day-to-day basis (including, performance management and overseeing development activities)
Stakeholder Management
- Develop relationships and maintain relationships with university student office, faculties and relevant industry bodies creating awareness of Nedbank CIB’s young talent offering and career opportunities at Nedbank CIB
- Develop and maintain relationships with relevant external stakeholders e.g. SAGEA, Golden Key ext.
- Develop relationship with HR partners and business as a trusted young talent SME
- Develop relationship with Nedbank Group stakeholders and represent CIB at relevant Group forums
Finance, Risk and Governance
- Provide input into and negotiate young talent recruitment hiring and ongoing talent development budgets
- Manage young talent operational budget and associated reporting
- Show business and commercial impact of the young talent solutions and continuously improve this over time
- Ensure alignment of all young talent practices and processes to Nedbank Group and Regulatory requirements
- Apply the organisations risk and governance frameworks
Essential Qualification
- Bachelor’s degree in related fields e.g. Business, Human Resource Management, etc. or equivalent qualification.
- Relevant Post graduate qualification preferred
Minimum work experience
- At least 5 years’ experience delivering young talent development and recruitment processes from beginning to end (including graduate programs)
- Proven track record in development young talent pipelines
- 5 years previous talent management expertise (preferably for a young talent cohort)
- Project management experience with exposure to agile delivery management preferred
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Job Purpose
- Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.
Job Responsibilities
- Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.
- Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.
- Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
- Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
- Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
- Delivery of a well-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.
- Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
- Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.
- Participate in the backlog grooming.
- Participate in the sprint planning, test estimation and acceptance criteria per story.
- Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
Job Responsibilities Continue
- Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.
- Develop the automation code using the automation test kit for execution.
- Implement the test automation solutions with the objective that it has adequate coverage within the sprint.
- Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
- Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.
- Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
- Integration into and test automation execution on DevOps pipelines.
- Log defects using the pre-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.
- Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
- Report status of testing to the squad daily.
- Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
- Participate in all retrospective reviews.
- Participate in the showcase to stakeholders.
- Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
- Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
- Seek ongoing improvements in technical capabilities.
- Mentor the Software Test Engineers within the team to improve their technical capabilities.
- Support the achievement of the business strategy, objectives and values.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bootcamp training in Agile and DevOps.
Preferred Certifications
- ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.
Minimum Experience Level
- 5 - 8 years Test automation experience
- Testing of Web & Mobile frontends and APIs
- Insprint automation using established Test Tools and Frameworks
- Non-Functional Testing and integration into DevOps Pipelines
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Job Purpose
- To conduct complex and high-profile investigations by following forensic and relevant methodologies to mitigate fraud, reputational risk, and criminal liability, ensuring regulatory requirements in Nedbank, including subsidiaries, are met.
Job Responsibilities
- Build, manage, and maintain relationships through face-to-face interaction and networking with stakeholders across divisional boundaries, and attend industry and professional forums.
- Obtain expert opinion and evidence and determine the veracity of claims and/or allegations.
- Ensure needs and expectations of clients are managed and/or met.
- Present findings of investigations in formal reports to relevant stakeholders for implementation of recommendations and actions required.
- Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
- Influence the enhancement of business processes and methodologies.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Ensure work is completed to plan and conduct high-profile and complex investigations.
- Improve processes and prevent reoccurrence of similar future incidences.
- Highlight implications of not implementing recommendations.
- Highlight suspicious events, prevent further potential losses, comply with regulatory obligations and requirements, and prevent potential reputational risk.
- Conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
- Ensure adherence to internal methodologies in preparing case files.
- Ensure provision for claims are made and regulatory requirements are met, and report claims and corruption cases.
- Improve business performance and prevent further potential losses and/or reputational risk.
- Investigate possible fraudulent claims and prevent further potential losses.
- Ensure reporting to the relevant Enterprise Risk Committee (ERCO) takes place for preventative strategies to be implemented across Nedbank.
- Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression.
- Ensure personal growth and application of new competence to enable effectiveness in performance of roles and responsibilities.
- Ensure upskilling and effective handover to relevant responsible person.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders’ businesses.
Job Responsibilities Continue
- Where required assist the Bank to Lead evidence in complex disciplinary and post-termination enquiries, particularly where staff may attempt to obtain legal representation.
- Assist in guiding peer Investigators on complex cases not limited to corruption matters.
- Assist in reviewing complex draft investigation reports.
- People Specification
- Bachelor of Laws (LL.B) Post Graduate Degree
- Matric/ Nation Senior Certificate/ Grade 12
- Essential Qualifications - NQF Level
- Bachelor of Laws (LL.B) Post Graduate Degree, Chartered Accountant
Essential Certifications
- Minimum Experience Level
- 8 years in banking/prosecution/investigation/accounting environment
- Proven track record in leading evidence in complex disciplinary and post-termination enquiries
Types of Exposures
- Analysing situations or data that require an in-depth evaluation of multiple factors
- Drafting reports
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase internal stakeholders’ understanding
- Interacting with diverse people
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Answering customer questions
- Managing multiple projects and collaborating across teams
- Communicating complex information in writing and verbally
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Job Purpose
- Design and execute digital campaign journeys according to the campaign backlog. Coordinating with Marketing Managers across owned platforms. Executing on the Nedbank marketing tech stack (Adobe), including but not limited to managing audiences and segmentation according to the segment requirements. Working with Direct Marketing teams for content and collateral, post-campaign reviews and optimisation.
Job Responsibilities
- Plan and implement digital campaign activities.
- Ensure all campaigns are delivered on time and within budget.
- Drive strategic digital sales levers by observing, coaching and testing for understanding.
- Drive activation and entrench digital sales to improve revenue generating accounts.
- Drive Life cycle Management activities to increase revenue.
- Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales.
- Regular analysis and reporting.
- Reporting on campaign return on investment and making recommendations.
- Conduct related workshops and training interventions to improve client experience.
- Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
- Oversee tasks, resources and internal and external stakeholders to ensure relevant, timeous implementation of initiatives as per the signed off marketing plan.
- Measure campaign effectiveness by applying the Return on Marketing Investment (ROMI) principles.
- Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives.
- Change management of the new marketing tool and the associated processes
- Quality assurance of journey orchestration
- Portfolio benefits tracking and ROMI measures.
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma in Marketing and Communication or Commerce
Essential Certifications
- Marketing Association of South Africa (MASA)
Preferred Certifications
- Direct Marketing; CX Mapping
Minimum Experience Level
- 3-6 years' Managing integrated marketing campaigns, Brand management and PR.
- Leading others.
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Job Purpose
- To assist with conceptualising; identifying; developing and executing profitable Structured Finance solutions; in line with Nedbank business strategy.
Job Responsibilities
- Achieve financial results set by management by assisting principals in securing mandates which contribute to improved client service.
- Assist in the structuring of deals and advising of clients on funding options by originating; arranging; implementing and refinancing of Structured Finance transactions for clients cost effectively; on time and within risk parameters.
- Maintain market share of Structured Finance deals being accepted and implemented through client pitches.
- Assist in the structuring; origination; implementation; and monitoring of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling credit papers for presentation to Credit Committee for new and existing deals and assisting Transaction Management; Finance and other stakeholders on the implementation of deals.
- Cross-sell other products offered by Nedbank by keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and deliverying the required output to clients; and refining and enhancing coverage.
- Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running risk and pricing models.
- Build and maintain sound professional relationships by understanding client needs and consistently meeting their needs.
- Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
- Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. (This was deleted but I think it is appropriate to be included).
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours/ CFA/ CA(SA)/ LLB/ MBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 6-8 years experience in a relevant industry or investment banking
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Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
Minimum Experience Level
- 1-2 years in a procurement role and/ or environment.
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Job Purpose
- This position is a Data Development Manager role where an applicant will look after a team of Data Engineers. To manage a team of technical resources who develop and support the WH ETL production environment within a BI focused department.
- The role covers managing and maintaining infrastructure, systems, applications and a real-time data store. The Candidate will guide the team on requests solutions design. Candidate will develop, optimize and automate production process for the WH environment.
- The candidate should indicate that they can code/build complex packages. Experience in the development of complex packages or systems including design elements and troubleshooting
Job Responsibilities
- Day-to-day tasks would include managing the implementation of new processes into production, troubleshooting processes, optimizing code and system as well as stakeholder management.
- Participates from time-to-time on morning standby support, production support and month-end support.
- A candidate who is happily to manage the Development team through Agile methodologies.
- Run morning stand-up with their Team. To be able to solve all the impediments identified in the morning stand-ups timeously
Minimum Experience Level
- Minimum 6 years of related work experience
- SQL Server experience
- Experience on these databases will be considered - DB2, Oracle, SAS
Advantageous experience
- Python training or experience
- Machine Learning training or experience
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant 4 year B.Comm or B.Sc degree, business management post grad qualification
Essential Certifications
- Proficient Certification in relevant technologies
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Job Purpose
- To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.
Job Responsibilities
- Achieve client satisfaction objectives in support of strengthened business IT collaboration.
- Support and improved delivery capabilities by building sound professional relationships, understanding and consistently meeting client needs.
- Support standardised process delivery and ensure increased capacity delivery.
- Deliver results by building trusting working relationships with other departments and teams.
- Build sound professional relationships with suppliers and stakeholders.
- Ensure proper financing of function by providing input into the compilation of budget for cost centre, in line with Finance requirements, based on planned projects and deliverables.
- Ensure that planned projects and deliverables for the year are achieved within planned budget.
- Meet quality and turnaround standards in line with Group Technology (GT) strategic plan.
- Circumvent penalties imposed by third party agencies.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans by "doing more with less".
- Ensure transformational targets are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Improve results and address issues raised in culture surveys.
- Deliver a worldclass service by creating a client service culture. Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year by managing business performance for a designated team of people.
- Achieve business performance targets within required risk and compliance parameters through planning and organising.
- Improve delivery capacity of team. Ensure work reviewed, executed, corrective actions implemented.
- Ensure effective and efficient operation of area in support of standardised delivery processes through systems, processes, standards, protocols, and procedures implemented. Improve service delivery in support of strengthened business IT collaboration.
- Meet all agreed risk and compliance targets and implement mitigation plans.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.
- Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and motivating staff to perform and contribute to the success of the business.
- Identify talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.
- Ensure self and staff understand and embrace the Nedbank vision and values ,by leading by example.
- Manage the onboarding process of new employees.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- IT related Degree/Diploma
Minimum Experience Level
- 5 years IT Support Experience
- Strong understanding of Digital/Data/Robotic applications
- Ability to create clear/concise documents and reports
- Proven people management ability and experience
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Job Purpose
- To monitor the credit life cycle across lending products to provide oversight and optimise the credit portfolio quality; in line with Nedbank business strategy.
Job Responsibilities
- Ensure prudent credit risk management by monitoring credit portfolio quality to meet Risk Adjusted Return on Capital (RAROC) and Credit Loss Ratio (CLR) targets.
- Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
- Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Challenge product and/or solution design to ensure congruency with not only the required business specifications, but with the risk frameworks.
- Ensure continuity and record keeping through formal sign-off at forums and by creating and maintaining accurate documentation.
- Provide oversight into data accuracy through data and front-end monitoring; pre and post testing of system/strategy changes.
- Represent Enterprise-wide Risk by participating in relevant Risk Committees and Forums such as Credit, Collections and Conduct committees.
- Facilitate and guide monitoring activities by obtaining legal opinion and directives.
- Establish emerging risks by studying the external environment including competitors and the macro economy.
- Manage budget by controlling expenditure.
- Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring and recommendations.
- Provide independent opinion to stakeholders to inform prudent risk management.
- Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
- Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
- Keep stakeholders informed of serious breaches through submissions to group committees.
Job Responsibilities Continue
- Undertake monitoring exercises by following agreed monitoring methodology.
- Ensure alignment to changes in regulations and Group Policy by maintaining an up to date credit risk policy.
- Deliver on the credit risk monitoring plan by managing resources and activities.
- Address immediate and emerging risks by performing ad hoc monitoring exercises.
- Ensure compliance of agreed corrective actions by continuous monitoring.
- Ensure alignment of business to policy and regulations by monitoring and making recommendations.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Bachelor's degree majoring in Maths, Statistics, IT, Science or Engineering.
Minimum Experience Level
- Experience as an analyst with coding exposure as well as prior experience in a managerial / leading a must.
- 3 – 5 years Credit systems & processes experience
- 5 – 7 years experience using SQL, SAS, Python, programming, Microsoft Office with specific focus on Excel Automation & optimization Business writing.
- 7 - 10 years Credit Assessment and decisioning experience within Banking environment
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Job Purpose
- We are looking for a Direct Sales Manager: Card Acquiring, to market Nedbank’s acquiring omni channel products to tier one and tier two clients while meeting specific client needs and requirements. Strict sales targets will need to be achieved to reach and surpass business objectives. Sales and solutioning will be specific to card present and card not present markets. The potential candidate will need to have knowledge and experience on stand-alone, integrated and ecommerce payment solutions as well as understanding Money-In and Money-Out business requirements.
Job Responsibilities
- To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.
- Network within Nedbank’s established silo’s and product houses to grow Nedbank’s acquiring market share externally.
- Maintain and grow a healthy pipeline of potential clients.
- Cross sell and up sell within Nedbank’s established base.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Listen to clients and stakeholders and ask questions to understand their needs.
- Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
- Resolve client queries by following business procedure and keeping clients informed.
- Educate clients on the product offering by presenting them with the relevant information.
- Market products to new clients and stakeholders by identifying client needs and matching products to the need.
- Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
- Improve performance based on management feedback report by acting on report recommendations.
- Meet requirements of product applications by providing all required documentation.
- Ensure all client details are correct by capturing details correctly at application stage.
- Schedule work according to action plan from manager in order to meet business objectives.
- Complete verification procedure for all applications by following business unit requirements.
- Report daily statistics to managers for consolidation. Use recommendations from managers’ report to improve
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level
- 2 years or more Card Acquiring Sales experience
- Exposure to selling Card Acquiring Solutions to Corporate
- Extensive Cold Calling Experience (Hunter Mentality)
- 2 years or more Relationship Management Experience
Method of Application
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