Jobs at Octotel

Job Description

• Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 400  000 homes and businesses in Cape Town. We offer a choice of services from over 60 of the country’s leading Internet Service Providers.

Job Duties:

• Build and maintain network
• Connect buildings
• Evaluation of floating and splicing on the projects (Route and Access)
• Assist with Technical support
• Assist with new links builds where needed
• Attend to breaks with the SLA (MTTR)
• Identify and manage high density traffic routes and congested HHs (hot spots)
• Maintain, responsible for cut-overs and cable splicing of new joints in new areas
• Responsible for quality workmanship
• Responsible for the electrical and hand tool inventory to be used.
• Delivering and distributing supplies (expect some heavy lifting).
• Assembling and disassembling equipment.
• Monitor and maintain stock.
• Conducting site surveys with our contractors for side ops.
• Identifying and flagging manholes for maintenance and performing network audits.
• Node inspections & ensuring emergency stock levels are recorded.
• Supports third-party contractors and attending kick-off meetings.
• And any other reasonable task.

Requirements

• Matric Certificate or equivalent
• Tertiary level IT or Telecommunications qualification is preferred
• 3 years' experience performing fibre installations
• A CFOT certificate is advantageous
• Valid code 8 driver's license is essential
• ​Experience using power-tools.

Benefits

• Medical Aid and / or Medical Insurance. 
• Reduced Gap Cover rates.
• Discounted Internet Connectivity. 
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing. resources, provided by registered professionals. 
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment. 
• Lastly, a work environment that rivals the very best! 

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Job Description

• Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 400 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Role Overview

The role is focused on day-to-day installation coordination, contractor performance monitoring, target tracking, accurate feedback and reporting, action follow-up and escalation management.

Purpose of the Role

• Coordinate the daily installation workflow across allocated phases, sectors and contractors.
• Monitor contractor targets versus actual installation output and drive timely recovery actions when targets are missed.
• Ensure accurate daily feedback, reporting and project trackers are maintained and submitted on time.
• Maintain visibility of the installation pipeline, backlogs, snags, no-access cases and operational constraints.
• Act as a central point for administrative escalations and ensure outstanding issues are followed through to Resolution.

Key Responsibilities

• Daily Installation Coordination: Confirm contractor and team allocations, rollout areas, daily targets and available installation work. Monitor progress during the day and follow up where production is behind plan.
• Contractor Performance: Track each contractor against agreed daily, weekly and monthly targets. Obtain reasons for missed targets, request recovery plans and escalate recurring underperformance.
• Feedback and Reporting: Obtain complete daily feedback on successful installs, failed installs, incomplete work, no-access cases, cancellations, snags and other exceptions. Keep master trackers accurate and current.
• Installation Pipeline Management: Track leads and installation opportunities from allocation through to completion, identify unworked or ageing items, and ensure sufficient work is available to support field capacity.
• Escalation Management: Log operational escalations, assign an owner and required resolution date, follow up continuously and escalate overdue or high-risk matters to the Project Manager.
• Quality and Snag Monitoring: Maintain snag and remedial-action records, ensure contractors receive corrective work lists and follow up until defects are closed within agreed timelines.
• Stock and Readiness Coordination: Identify stock, network-readiness, resource or community constraints that may affect installation output and escalate these before they materially impact daily targets.
• Field and Stakeholder Coordination: Maintain regular communication with supervisors, contractors, quality teams, stock/logistics, technical support and sales or lead-generation teams to resolve dependencies.
• Meetings and Action Tracking: Prepare performance information for operational meetings, record decisions and actions, track owners and due dates, and escalate overdue commitments.
• Project Administration: Maintain accurate records, contractor correspondence, performance data, escalation logs and action trackers to support project governance and management reporting.

Requirements

• Grade 12 / Matric; a qualification in Project Management, Business Administration, Operations or a related field is advantageous.
• Minimum 2 years' experience in project administration, project coordination or operational administration; fibre, telecommunications, construction or infrastructure experience is advantageous.
• Experience coordinating contractors or field-based operational teams and tracking performance against targets.
• Strong Microsoft Excel / Google Sheets, reporting, data-capture and record-management capability.
• Good communication, planning, follow-up, problem-solving and escalation-management skills.
• Ability to work under pressure, manage multiple priorities and challenge incomplete feedback or missed commitments professionally.

Benefits

• Medical Aid company contribution
• Medical Insurance Company Contribution
• Corporate Gap Cover rates
• Discounted Internet Connectivity
• Free Barista prepared coffee, breakfasts and snacks.
• Employee Wellness Programme (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!