Jobs at One&Only Resorts

Oversee all operations at the Vista department, which is the main cocktail and spirit bar and lounge in the hotel - including colleague schedules, event planning, colleague functions and responsibilities. Ensure that customers are delighted within the boundaries of effective cost control and our company core values.

Key Duties and Responsibilities

• To ensure that all guests are welcomed at the entrance and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title, tend to guests’ requirements promptly – all colleagues in the team are to meet these requirements, and are to ensure the training thereof.
• To proactively promote and exceed agreed GSQ (Guest Survey Questionnaire) or similar score, COS for Food and Beverage as well as other operational expenses.
• To be fully converse with the departmental operation and to efficiently manage the operation of all shifts
• To efficiently administer and action the daily mail, guest report lists, staff roster, and other paperwork that is required to assist the head of department such as training and OE reports.
• Read emails
• Reading guest reports
• OE – daily
• Cutlery
• Guided monthly count
• Training Reports – inclusive, reports, registers, and follow-up training schedule
• To maintain a close and professional working relationship with the kitchen at all times.
• Ensure a safe working environment is maintained in the department.
• A briefing (line up) is held twice a day and important events are communicated to all employees – with the use of a briefing sheet.
• Assist the Vista Manager with all colleague related issues and handle them in a professional manner.
• Assist with all departmental induction training and on the job training of new colleagues and also newly promoted colleagues.
• Assist in conducting appraisals.
• The duties of an assistant bar and lounge manager includes making drinks, possessing a great knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness issues, handling customer complaints and disturbances, ordering supplies and alcohol and overseeing the working of the bar area - this is inclusive of the entire Vista area
• Have ability to perform demonstrations to ensure other bartenders are capable of preparing the drinks on the menu, is usually required to create drink specials to help attract customer and unload any overstocked products that need to be used.
• Ordering and stocking inventory, maintain high standards of cleanliness and safety. At the end of each night, the bar manager is expected to follow the restocking of all bar products or order accordingly – and or the management thereof.
• Responsible to do all requisitions and assist with the ,
• Variance control
• Transfer sheet control

Skills, Experience & Educational Requirements

• 5 years’ experience in a similar role
• At least 1 year international experience would be beneficial
• Food and Beverage or related qualification would be preferred
• HACCP training and experience
• Good communication and interpersonal skills
• Excellent customer service skills
• Team-leading skills
• The ability to work independently
• The ability to use own initiative
• Good numeracy skills
• The ability to motivate others but also impose disciplinary measures if necessary
• Good problem-solving skills
• Good organizational skills
• Experience in other outlets as part of their cross exposure or induction.

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Job Summary

• The job of a Runner is very important to the smooth running of the restaurant.  A Runner is the person who brings the food from the kitchen or sushi bar to the table.  He/ She must be able to perform a wide range of duties. A Runner should be smart, enthusiastic and polite at all times.
• A food runner will be informed of his/her main responsibility for the evening at the Pre-Service Meeting.

Key Duties and Responsibilities

As a Runner you must be able to perform all duties of a Busser and work all pick up areas.  A Runner must be able to multi task, prioritize and remain calm under pressure.  As a Cocktail Server you are responsible primarily for running dishes to tables.  You must: -

• Have full knowledge of the food menu.
• Know all the table numbers in the restaurant and lounge bar.
• Be able to work all pick up areas: Hot Kitchen, Sushi Bar and Lounge Bar
• Carry plates confidently and elegantly.
• Read and understand kitchen tickets.
• Explain every dish at the table.
• Communicate effectively and respectfully with the Kitchen Chefs.
• Clear stations and tables and bring plates back to the kitchen.

You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the evening you must be checking for the following: -

• Empty glasses and plates on the tables.
• Empty bottles on the tables.
• Guests leaving their seats.
• Guests needing assistance.
• Stations which need clearance.
• Share plates that need changing.
• Stocking up the kitchen pass.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge

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As a waiter you must be able to perform all duties of a Busser and a Food Runner.  A Waiter must be able to multi task, prioritize and remain calm under pressure.  As a Waiter you are responsible primarily for taking care of the tables in your section and giving your guests the best possible service

Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritise your work.
• Explain the Nobu concept effectively.
• Understand timing of dishes and order your food accordingly.
• Understand out times and handle your tables accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have full knowledge of the bar and sake bar products.

You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the evening you must also be checking the following: -

• Stations that need clearance.
• Other Waiters that may need your assistance.
• Empty glasses on tables.
• Empty plates on tables.
• Guests that may need assistance.
• Drinks that need to be picked up from the bar and sake bar.
• Dishes that need to be picked up from the kitchen or sushi bar.
• Table maintenance.
• Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge