Jobs at OneDayOnly.co.za

About you

• You’re a customer service pro who turns problems into solutions and queries into “wow” moments. Quick on your feet, you juggle tasks effortlessly, adapt to new tools in a flash, and always nail the details.
• You’re a sharp communicator, a team player, and a problem-solver who thrives in the fast-paced eCommerce world. With a knack for keeping customers happy and things running smoothly, you’re ready to step up and make an impact. Let’s do this!

Responsibilities:

• Identify the customer query/issue; gather and populate the relevant information on all related platforms/programs to assist the customer and or neighbouring team members or departments in the best possible response time.
• Commit to the customer, commit to the sale: familiarize yourself with current and previous deals, product info and deal pricing to assist customer queries and product-related questions.
• Perform small troubleshooting exercises by understanding the deal and product blurb/information to assist the customer effectively and avoid a longer resolution time.
• Liaise with the relevant Buying Team members to obtain required product/deal information, populating all relevant platforms/documentation/sheets required when escalating a customer's query to neighbouring team members and or department.
• Deliver exceptional Customer Service, resulting in the best course of action for the customer; obtained within the best possible resolution time.
• Avoid poor response time outside of our SLA, a lack of communication/feedback - not addressing a customer's query/question adequately; implementing stalling techniques (lip service).
• Identify query and product-related trends and escalate/raise them to the relevant departments.
• Adequate use of time management relating to all job-specific requirements.
• Reliability and willingness to assist according to the business needs.

Requirements / skills:

• Matric
• Existing customer service experience is advantageous
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Service orientation at the highest level.
• Excellent use of grammar with exceptional verbal and written communication skills.
• Excellent computer literacy with the ability to quickly learn new software.
• Experience with a customer service ticketing system (ZenDesk, Freshdesk).
• Excellent listening skills and ability to understand the customer and business needs.
• Creative problem analysis and problem-solving techniques, with a high tolerance to stress and a fast-paced working environment.
• A keen eye for attention to detail and accuracy throughout all working platforms.
• Able to absorb and apply updates to processes and procedures via SOPs/Training Material, internal communication, and open floor meetings.
• Highly adaptable, shows initiative, customer-focused, driven, outgoing and a team player.
• A hardworking, fast-paced; all-round performer.
• Record details of inquiries, comments, and complaints, where necessary and acknowledge necessary departmental information sharing; record details of actions taken, where necessary.
• Maintain applied KPI levels.
• Identify surrounding workload and the need to go over and above when necessary.

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About You

• You’re a detail-oriented dynamo with a knack for keeping everything organized, from financial records to spreadsheets. You thrive in fast-paced environments and are always ready to tackle accounting tasks with precision and a proactive attitude. Supporting the Senior Accountant comes naturally to you, you’re the unsung hero behind the numbers, making sure everything runs like clockwork. Whether it’s managing multiple tasks or keeping everything in line, you’ve got it covered.
• If you're ready to dive into the world of finance, learn on the job, and keep things running smoothly, we want to hear from you!

Responsibilities:

• Assist in the preparation and processing of credit requests as needed.
• Complete supplier credit applications.
• Following up on Customer outstanding balances
• Record and maintain courier claims.
• Source and verify supplier invoices related to courier claims.
• Prepare and organize the necessary documentation for customs VAT purposes.
• Gather and organize documents related to foreign exchange payments.
• Assist with the administration and processing of FX payments.
• Support the Senior Accountant and Financial Manager in compiling month-end financial reports.
• Perform any other finance-related tasks as requested by the Senior Accountant or Financial Manager.

Experience and Qualifications:

• Minimum of 3 years practical experience in accounting or administrative roles.
• A BCom or similar qualification, or actively studying towards one.
• Good administrative and organizational skills.
• Strong understanding of basic accounting principles.
• Excellent attention to detail.
• Ability to manage multiple tasks and meet deadlines efficiently.
• Proficiency in Microsoft Excel or similar spreadsheet software.
• Familiarity with Quickbooks is an advantage.
• Must be a collaborative team player, willing to assist others and work towards common goals.
• Strong sense of responsibility, with a proactive and adaptable attitude.

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About you

• While you may appear as a pleasant person on the surface, the truth is that you are a stickler for detail, more organised than a wedding planner, and someone who thrives on supporting a high-performing team. You are eager to learn the ins and outs of sales operations, and you love working behind the scenes to ensure smooth day-to-day processes. You have a knack for understanding consumers and their buying process.

Responsibilities:

• Assist with various administrative tasks to support the sales team.
• Help with day-to-day tasks such as following up on emails or calls, reminding the sales team of tasks to be completed, and ensuring smooth communication across departments.
• Assist with product data entry into the system with correct and relevant information.
• Shadow senior sales staff during meetings and supplier interactions to learn negotiation and deal-making strategies.
• Compile accurate spreadsheets, gather necessary information before meetings or sales campaigns, and ensure all data is updated.
• Support in testing and evaluating new products to understand quality requirements.

Experience and Qualifications:

• In the final year of Tertiary education (preferably BSc / BCom degree) or completed a Diploma.
• Strong organisational skills with attention to detail.
• A strong willingness to learn about planning and logistics processes.
• Excellent interpersonal skills and a keen understanding of customer business needs.
• The ability to work independently and within a team environment.
• Competent in Microsoft Office tools such as Outlook, Excel, and PowerPoint.
• Ability to embrace feedback and work well under pressure.
• A fast learner who adjusts easily to changing environments.
• Resilience and adaptability are key values.

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About you

• We’re on the hunt for a talented Senior PHP Developer to join our growing development team. If you thrive on building world-class internal dashboards and administrative tools with a cutting edge PHP tech-stack then this role is for you!

Responsibilities include:

• Work closely with product owners and stakeholders to gather requirements and define project scope.
• Develop and maintain functionality using PHP with Laravel, Laravel Nova and related technologies both independently and collaboratively.
• Optimize functionality performance, database queries, and caching strategies for speed and scalability.
• Ensure the security and integrity of the backend infrastructure, implementing best practices for authentication, authorization, and data protection.
• Implement automated testing, debugging, and deployment strategies to ensure software reliability.
• Write clean, maintainable, and well-documented code.
• Review code written by other developers.
• Troubleshoot and resolve technical issues in a timely manner.
• Continuously improve the architecture, codebase, and development processes to enhance overall efficiency and maintainability.
• Stay up-to-date with industry best practices and emerging technologies.

Requirements / Skills:

• BSc Computer Science, BEng, or equivalent qualification. However, your ability to demonstrate PHP development expertise will trump a formal qualification.
• At least 5 years of experience in backend development, with a strong focus on PHP and a framework (Laravel).
• Strong proficiency in SQL databases (MySQL) and experience with database optimization techniques.
• Experience with using caching technologies (Redis).
• Experience with developing frontends using HTML, CSS, JS. Experience with JS libraries (Vue) is advantageous.
• Experience with creating API endpoints (GraphQL) and consuming them.
• Knowledge of Docker, CI/CD pipelines, etc.
• Proficiency in version control systems (Git) and collaborative development workflows.
• Experience with cloud-based architectures (AWS, Google Cloud, or Azure) and microservices is advantageous.
• Strong debugging, troubleshooting, and performance optimization skills.
• Passion for writing clean, well-structured, and efficient code.
• Strong problem-solving and analytical thinking abilities.
• Ability to work both independently and collaboratively in a team environment.

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About You

• You’re a proactive team leader who thrives on organization and precision. With a solid background in inventory management, you’re a natural problem-solver who loves streamlining processes and ensuring everything is in its rightful place. Communication and collaboration are your superpowers, and you have a keen eye for detail that ensures no discrepancy goes unnoticed. Your ability to juggle multiple tasks, lead a team, and maintain high standards makes you an invaluable asset.

Responsibilities:

• Supervise and guide stock control staff to ensure adherence to procedures and quality standards.
• Create and manage work schedules, providing training and support to team members.
• Monitor team performance and address issues promptly.
• Oversee receiving processes, including inspecting shipments and maintaining accurate records.
• Ensure all goods are accurately recorded in inventory systems and resolve any discrepancies.
• Conduct regular stock audits and cycle counts to maintain inventory accuracy.
• Identify inefficiencies in stock control procedures and implement solutions to enhance operations
• Collaborate with procurement, sales, and warehouse teams to align stock levels with business needs.
• Communicate stock availability and shortages effectively to relevant stakeholders.
• Maintain a clean, safe work environment and ensure compliance with company safety standards and OHS regulations.
• Maintain detailed records of all receiving activities and prepare reports on inventory levels and discrepancies for senior management.

Experience and Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field (preferred).
• Minimum 2-3 years of experience in inventory management or a similar role.
• Leadership or supervisory experience is highly desirable.
• Knowledge of stock control, quality control, and health and safety regulations.
• Proficient in Excel and data analysis.
• Strong organizational and problem-solving skills.
• Excellent leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• High attention to detail and accuracy.
• Effective time management skills.