Jobs at OUTsurance

Company Description

• OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

Job Description
Make a difference for our customers

• By retaining customers that call in to cancel their existing risks and/or policies, where it is possible to retain the customer
• You will be providing AWESOME SERVICE to existing customers (or policy holders as they’re also known) based in the United Kingdom and ensuring we’re meeting their expectations.
• Meeting Customers’ fair and reasonable expectations, providing fair outcomes in all interactions
• Share your knowledge with our customers and maintain effective customer service by developing a positive relationship, ensuing customer satisfaction and loyalty.

Qualifications

• Minimum Matric Qualification or equivalent qualification (SAQA certified)

Additional Information
Required Competencies & Personal Attributes:

• Delivers a can-do attitude to challenges and problems, taking responsibility for delivering solutions
• Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
• Ensure completion of all training as mandated by the company.
• Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
• Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
• Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
• Ensure completion of all training as mandated by the company by achieving the required pass marks and assessment criteria.
• Demonstrate excellent persuasive skills with an ability to overcome objections whilst delivering a fair outcome for our customers.

We’re looking for people who:

• Candidates with fluent English communication skills
• Have experience in delivering outstanding customer service
• Have experience in Retention of Clients in The Insurance Sector
• Are comfortable in talking to people over the phone, with the ability to easily hold a conversation with customers in The UK.
• Have strong active listening skills
• Enjoy working in a fast-paced environment with extensive shift and weekend work
• Are motivated to achieve positive results and reach targets
• Have experience with and are comfortable with using a PC and keyboard, as this will form a core part of your role, if successful

Working Hours

You will be required to work the following days and shifts based on a pre-determined roster:

• 3 weekdays for 8 hours, between 09:00 to 23:15 (combination of days from Monday to Friday)
• Saturdays from 11:00 to 19:45
• Sundays from 12:00 to 19:15
• You will get 1 weekend off in every 4-week cycle BUT will work 1 additional weekday before the weekend off)

The successful candidate must be flexible to allow for possible variations to the abovementioned working hours
Training

• You will be provided with 6-8 weeks of training which will be facilitated on-site. The training will be a combination of in class and academy learning (listening to calls and live coaching). Your training may occur during the day or during evenings/nights. You are required to achieve the minimum pass marks on assessments before you move onto the next phase of training and an overall pass rate at the end to pass out of Academy. Failure to do so may lead to termination of employment.

Salary

• During training you will receive a salary of R19 800.00 Cost to company
• After training the salary will increase to R21 800.00 cost to company

Please note that we receive an overwhelming amount of applications and strive to review as many as possible in a short period of time.

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Job Description

• You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

Qualifications

• Matric
• Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)

Additional Information
Required Competencies & Personal Attributes:

• Previous Call Centre experience
• Computer literate
• Relevant tertiary or Call centre qualification will be advantageous
• Experience in short term insurance industry will be advantageous
• Selling Skills
• Negotiating skills
• Problem solving
• Thrives in a demanding, quick turnaround environment Sales oriented
• Attention to detail/Quality orientated
• Deadline and results oriented
•  Initiative and tenacity.
•  Enthusiastic and passionate about the job and the organisation
• Effective at planning and organising work
• Team player
•  Adaptability
• Integrity
• Stress Tolerant
• Interpersonal and communication skills

Responsibilities:

• Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.

 Maintain in-depth product knowledge in order to supply customers with the best, accurate information

• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation
• In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.