Jobs at Palabora Mining Company (PMC)

Job Description

• The primary function of the Service Desk Engineer is to respond to incoming support calls and emails in a timely manner ensuring that all support requests are logged, an appropriate response priority assigned and resolved or escalated. 

 Key responsibilities will include:            

• Responding to incoming support calls via ITSM application, phone, email and walk-ins according to call centre management principles. Site visit may be required.
• Working with Service Desk tools and incident / problem / request / change processes.
• Troubleshoot and provide first line support to end users for all IT related support requests related to desktop, laptop, network, printer, peripherals, IT applications and systems.
• Managing user accounts (Active Directory, Microsoft 365, SCCM and SAP).
• Writing, updating, and maintaining documentation (TWI documents).
• Analysing and identifying support trends and process improvement opportunities to improve IT support.
• Following up and closure of all calls logged.
• Posting system status messages regarding outages or major problems.
• Completing weekly and monthly reports.
• Providing on the job training to other team members within the limits of personal knowledge and experience.
• Interaction with the infrastructure team and applications team.
• VPN user management (internal and external) support.
• Mobile device configuration.
• Participate in IS&T Projects.

 Intrinsic Qualities:

• Demonstrated customer services skills.
• Excellent communication (written and oral) and interpersonal skills.
• Displaying appropriate team member skills.
• Self-motivated and quality focused.
• Excellent diagnostic and problem management skills.
• Customer delivery focused and problem solver.
• Excellent understanding of customer’s key business drivers.
• Ability to prioritize in a multiple customer environment.

 Qualifications & Experience: 

• National Diploma in IT.
• CompTIA certified IT Operations Specialist
• Knowledge of or background working with the ITIL methodology – and IT Service Management Foundation certificate is desirable.
• In depth knowledge of general desktop computing systems.
• In depth knowledge of the Microsoft Office Suite of products. Certification will be an advantage.
• Basic knowledge of ERP (SAP) for profile and security management and master data monitoring.
• Good understanding of remote support software/tools.
• Minimum of 2 years’ experience in the operation of IS&T service organizations.
• Valid driver’s licence.
   

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Job Description

• The Specialist Cyber Security will be responsible for Cyber Security related operations in the business. The incumbent will be responsible for safeguarding information systems, protecting systems by defining access privileges, control structures and resources and implementing security improvements.

 Key responsibilities will include:       

• Providing support for the business infrastructure maintenance.
• Conducting troubleshooting exercises as to ensure that potential risks are mitigated.
• Implementing and maintaining security solutions.
• Next-Gen XDR Anti-Virus Administration and monitoring.
• Dark Trace Detect and Respond administration, monitoring and email monitoring.
• Internal Firewall administration and monitoring.
• Email born threats, blocking of email addresses or domains.
• Investigating domains and files in a sandbox environment.
• Management and monitoring of backups.
• Blocking of malicious web domains.
• Investigation of high impact incidents for Cyber Security / Malware.
• Administration of policies for Anti-Virus, Web Access and internal Firewall.
• M365 and Azure tenant administration.
• Global Admin for tenant in absence of infrastructure lead.
• Performing administrative and monitoring tasks to configure, monitor and sustain infrastructure security.
• Conducting Microsoft exchange administration – mailboxes and distribution groups.
• Conducting Active Directory administration.
• User ID’s, computer accounts, security groups, assign user rights.
• Azure Active Directory administration.
• Creating and maintaining site documentation (SOPs and guidelines).
• Conducting project management when required.
• Researching into innovations in Cyber Security scope.
• Threat Intelligence and Research.
• Monthly Security Patching – Server level.
• Remote Plus Administration.
• Administration of Mimecast Email Gateway.
• Conducting POC’s of security related software/hardware.
• Maintenance of security related firmware. Software and devices.
• Ability to detect insecure features and malicious activities within our networks and infrastructure.
• Ability to implement customized application security assessments for client-based asset risk, corpora policy compliance as well as conduct vulnerability assessments.

Intrinsic Qualities:

• Must have good work ethics.
• Willingness to learn.
• Ability to work under strenuous pressure.
• Must be a team player.
• Adherence to safety at all times.
• Skills in communication, negotiation, and writing.
• Must have Planning and organizing skills.

Qualifications & Experience: 

• National Diploma/ Bachelor’s Degree in Computer Science, Information systems or related field.
• Proficient with MS Office Package (Excel, Word and PowerPoint).
• CompTIA Security+ Certified.
• CompTIA Advanced Security Practitioner (CASP+) certified.
• CompTIA Operations Specialist (A+ and Network+ Certified) will be an advantage.
• Proven work experience as a Cyber Security Specialist or similar role.
• Minimum of 3 – 5 years working experience.