Jobs at SafetySA

Closing Date: 01 October 2026

Purpose

• To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

Responsibilities:

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop a thorough understanding of clients' business objectives, operational requirements, and strategic priorities.
• Conduct regular client engagement meetings, business reviews, and relationship-building activities.
• Ensure a high level of customer satisfaction through proactive account management.
• Act as a trusted advisor by providing solutions that add value to the client’s business.

Strategic Account Management

• Develop and implement account plans aligned with client objectives and company growth strategies.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and additional service offerings.
• Monitor client performance, market trends, and competitor activities to identify new opportunities.
• Collaborate with clients to develop mutually beneficial growth initiatives.
• Maintain a strategic view of account risks and implement mitigation plans where necessary.

Sales and Revenue Growth

• Achieve revenue growth, retention, and profitability targets within the assigned portfolio.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals, quotations, and commercial solutions that address client needs.
• Support contract negotiations, renewals, and commercial discussions.
• Drive account expansion and maximize customer lifetime value.
• Contribute to the achievement of divisional and company sales objectives.

Stakeholder Management and Collaboration

• Liaise effectively between clients and internal departments to ensure successful service delivery.
• Collaborate with Operations, Sales, Finance, Customer Service, Training, and Technical teams.
• Communicate client expectations, priorities, and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.
• Ensure alignment between customer expectations and service capabilities.

Problem Solving and Issue Resolution

• Act as the escalation point for complex client concerns and service issues.
• Investigate client complaints and coordinate timely resolution.
• Manage risk areas proactively to prevent service disruptions.
• Maintain customer confidence through transparent communication and solution-focused engagement.
• Ensure corrective actions are implemented and monitored to completion.

Reporting and Performance Management

• Maintain accurate records of client interactions, opportunities, contracts, and activities within the CRM system.
• Prepare and submit weekly, monthly, and quarterly account reports.
• Monitor and report on account performance metrics, revenue targets, customer retention, and satisfaction levels.
• Track forecasts, sales pipelines, contract renewals, and growth opportunities.
• Provide insights and recommendations to management regarding client trends and business opportunities.
• Contribute to strategic planning and business forecasting activities.

Customer Retention and Service Excellence

• Develop retention strategies to enhance customer loyalty and long-term partnerships.
• Monitor customer satisfaction and implement improvement initiatives.
• Conduct client feedback sessions and identify areas for service enhancement.
• Ensure service delivery consistently meets agreed service levels and expectations.
• Promote a customer-centric culture across all interactions.

Market Intelligence and Industry Insights

• Stay informed of industry developments, market trends, competitor activities, and emerging technologies.
• Monitor customer and industry challenges to identify opportunities for value-added solutions.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support strategic business development initiatives through industry knowledge and customer insight.

Reporting Processes

• Provide weekly updates to the National Key Account Manager on account activity, client engagement, opportunities, risks, and action plans.
• Prepare and submit monthly account performance reports, including revenue, retention, pipeline opportunities, customer satisfaction, and service performance.
• Maintain accurate CRM records, ensuring data integrity and account visibility.
• Participate in monthly, quarterly, and annual business review meetings.
• Contribute to forecasting, budgeting, and growth planning processes.
• Ensure all account documentation is maintained in accordance with company policies and governance requirements.

Requirements

Qualifications:

• National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
• Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

• Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
• Proven track record in client retention, strategic planning, and revenue growth.

Skills:

• Strong interpersonal and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to analyze data and prepare performance reports.

Knowledge:

• Knowledge of occupational health and safety training and compliance services.
• Knowledge of NOSA and general Training, Inspection and Certification services.
• Knowledge of national and international occupational health, safety, and environmental (HSE) training and certification. 

Other:

• Driver's license and own reliable vehicle.
• Willing to travel to clients.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.

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Closing Date: 1 October 2026

Purpose:

• NOSA Auditing & Inspection Services is looking for an experienced and results-driven Business Development Manager to grow our market share.
• The successful candidate will be responsible for generating new business, growing existing client accounts and promoting NAIS's portfolio of Health, Safety, Environmental, Legal Compliance, Auditing, Occupational Hygiene and related assurance services.
• This is a client-facing sales role requiring a strong combination of business development capability and practical knowledge of the Occupational Health & Safety environment.

Responsibilities:

• Identify, develop and secure new business opportunities within South Africa and Africa.
• Build and maintain a strong pipeline of qualified sales opportunities.
• Develop and manage relationships with new and existing clients.
• Conduct client meetings and needs analyses to identify HSE, compliance and assurance requirements.

Promote and sell the NAIS portfolio of services, including:

• NOSA Five Star Audits
• Health & Safety Audits
• Legal Evaluation of Compliance Audits
• Occupational Hygiene Surveys
• HSE Consulting
• Risk Assessments
• Fire Risk Assessments
• Ergonomics Assessments
• HSE project and resource solutions
• Prepare and follow up quotations and proposals.
• Coordinate technical input for complex client requirements.
• Identify and respond to RFQs and tender opportunities.
• Negotiate commercial terms and close opportunities.
• Grow existing accounts through cross-selling, upselling and recurring services.
• Proactively manage client renewals and audit cycles.
• Maintain accurate CRM records, sales pipelines and forecasts.
• Achieve agreed monthly and annual sales targets.
• Work closely with technical and operational teams to ensure effective handover of awarded work.
• Identify cross-selling opportunities across the broader SafetySA Group.
• Represent NOSA professionally at client meetings, presentations, networking events and industry engagements.

Requirements

Qualification:

• Relevant tertiary qualification in Occupational Health & Safety, SHEQ, Business Management, Sales, Marketing or a related field.
• SAMTRAC, NEBOSH, ISO 45001 training or equivalent HSE qualification will be highly advantageous.

Experience:

• Minimum 5 years' experience in Business Development, Sales, or Key Account Management.
• Previous experience within the Occupational Health & Safety, SHEQ or HSE industry.
• Experience selling HSE, auditing, inspection, compliance, occupational hygiene, consulting or related professional services.
• Proven track record of achieving sales targets and developing new business opportunities.
• Experience managing corporate and key accounts.
• Experience preparing quotations, proposals, RFQs and tender submissions.
• Experience engaging with HSE Managers, SHEQ Managers, Procurement Teams, Operations Management, Facilities Management and Senior Executives.
• Experience maintaining CRM systems, sales pipelines and forecasting activities.

Skills:

• Strong business development and prospecting skills.
• Ability to identify, qualify and convert new business opportunities.
• Strong relationship-building and key account management skills.
• Excellent negotiation, influencing and closing skills.
• Ability to conduct client needs analyses and develop solution-based proposals.
• Strong commercial awareness and revenue growth mindset.
• Excellent presentation and client engagement skills.
• Strong verbal and written communication skills.
• Ability to prepare professional quotations, proposals and tender submissions.
• Strong planning, organisation and pipeline management skills.
• Ability to work independently while collaborating with technical specialists.
• Strong customer relationship management and retention skills.
• Computer literacy including Microsoft Office and CRM platforms.
• Target-driven with the ability to consistently achieve sales objectives.

Knowledge:

• Occupational Health & Safety legislation and compliance requirements.
• Health, Safety, Environmental and Quality (HSE/SHEQ) management systems.
• ISO 45001 principles and occupational health and safety management systems.
• Risk assessment methodologies and workplace hazard management.
• NOSA Five Star Audit methodology and related HSE assurance services.
• Legal Evaluation of Compliance Audits and compliance frameworks.
• Occupational Hygiene, Ergonomics and Fire Risk Assessment services.
• Tender, RFQ and proposal management processes.
• Sales pipeline management and forecasting principles.
• Cross-selling, upselling and account growth strategies.
• Corporate procurement and decision-making processes.
• Client relationship management best practices.
• Commercial contracting and negotiation principles.
• Professional services sales methodologies.

Other:

• Valid driver's licence and reliable transport.
• Willingness and ability to travel nationally and internationally.
• Ability to represent the company professionally at client meetings, networking events and industry engagements.
• Strong professional presence and ability to engage with stakeholders at all organisational levels.
• Self-motivated, resilient and results-oriented.
• Ability to manage multiple opportunities and meet strict sales targets and deadlines.
• Good general health and mental wellbeing.
• No underlying conditions that may restrict access to client sites and operational environments.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.

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Closing Date: 1 October 2026

Purpose:

• To lead and execute the company's B2C sales and marketing strategy by driving learner enrolments, revenue growth, customer acquisition, market penetration, and brand awareness. The B2C Sales & Marketing Manager is responsible for managing consumer sales performance, call centre operations, marketing campaigns, customer engagement initiatives, and the sales and marketing team to support sustainable business growth and profitability. The role also provides oversight of B2B marketing activities in support of the corporate sales function.

Responsibilities:
B2C Sales Leadership and Revenue Growth

• Develop and implement B2C sales strategies to achieve revenue, enrolment, profitability, and growth targets.
• Lead and manage the consumer sales pipeline from lead generation through to conversion and customer retention.
• Drive sales performance through the Call Centre Manager and sales team.
• Establish and maintain effective customer engagement processes that support conversion and repeat business.
• Develop and execute customer acquisition and retention strategies for individual learners.
• Monitor sales performance and ensure achievement of monthly, quarterly, and annual targets.
• Implement sales incentives, performance improvement initiatives, and quality standards.
• Review and optimise conversion rates, lead-to-sale ratios, and customer journey effectiveness.
• Handle escalated customer issues and complaints where required.
• Provide accurate sales forecasting and revenue reporting.

Call Centre Management and Optimisation

• Provide strategic leadership to the call centre function through the Call Centre Manager.
• Establish sales targets, call quality standards, scripts, and customer engagement processes.
• Monitor key performance indicators including conversion rates, call volumes, average handling time, customer satisfaction, and sales outcomes.
• Ensure efficient follow-up and conversion of marketing-generated leads.
• Identify training, coaching, and development requirements for call centre staff.
• Drive continuous improvement initiatives to improve operational efficiency and customer experience.
• Support workforce planning and resource allocation.

Marketing Strategy and Campaign Management

• Develop and implement integrated B2C marketing strategies aligned with business growth objectives.
• Lead the planning, execution, and optimisation of multi-channel marketing campaigns.
• Drive brand awareness, lead generation, learner enrolments, customer engagement, and retention initiatives.
• Ensure marketing activities support sales objectives and deliver measurable return on investment.
• Manage campaign planning, budgets, reporting, and performance evaluation.
• Plan and execute promotional campaigns, course launches, seasonal campaigns, and direct marketing initiatives.
• Monitor campaign effectiveness and implement continuous improvement initiatives.

Digital Marketing and Brand Management

• Oversee digital marketing activities across websites, SEO, SEM, social media, email marketing, paid advertising, and marketing automation platforms.
• Ensure consistent brand positioning and messaging across all customer touchpoints.
• Develop content strategies that support lead generation, customer engagement, and thought leadership.
• Oversee the development and publication of marketing content, promotional materials, case studies, videos, articles, email campaigns, and social media content.
• Analyse customer behaviour, campaign performance, and market trends to improve marketing effectiveness.
• Ensure all creative and brand outputs align with company standards and objectives.

B2B Marketing Oversight

• Provide strategic oversight of B2B marketing activities supporting corporate sales objectives.
• Ensure marketing collateral, campaigns, events, and lead generation initiatives support the B2B sales pipeline.
• Collaborate with corporate sales leadership to align marketing efforts with business development needs.
• Support account-based marketing initiatives and industry engagement opportunities.
• Ensure appropriate utilisation of departmental resources across B2C and B2B marketing activities.

Team Leadership and Performance Management

• Lead, coach, mentor, and develop the sales and marketing team.
• Directly manage the Call Centre Manager, Marketing Coordinator, Graphic Designer, and associated team members.
• Establish clear objectives, KPIs, and performance expectations.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Foster a culture of accountability, performance excellence, innovation, and collaboration.
  Support recruitment, onboarding, talent development, and succession planning initiatives.
  Ensure alignment and collaboration between sales, marketing, and customer service functions.

Stakeholder Engagement and Collaboration

• Collaborate with Operations, Training, Finance, Customer Service, and other business functions.
• Build strong relationships with internal and external stakeholders.
• Ensure alignment between marketing campaigns, sales objectives, and operational delivery.
• Coordinate cross-functional initiatives that support revenue growth and customer satisfaction.
• Manage relationships with external agencies, suppliers, and service providers.
• Represent the organisation at networking events, conferences, industry engagements, and promotional activities.

Reporting and Business Performance

• Prepare weekly, monthly, and quarterly sales and marketing performance reports.
• Track revenue, enrolments, customer acquisition metrics, campaign performance, and return on investment.
• Monitor sales and marketing KPIs and implement corrective actions where required.
• Maintain accurate CRM, lead management, and reporting data.
• Present business insights and recommendations to the Managing Director.
• Support annual budgeting, forecasting, and strategic planning activities.
• Monitor competitor activity and industry trends to maintain market competitiveness.

Requirements

Qualifications

• Bachelor's Degree in Marketing, Business Management, Commerce, Sales, Communications, or a related field.
• Postgraduate qualification in Marketing, Business Administration, or Commercial Management will be advantageous.
• Relevant professional sales or marketing certifications will be advantageous.

Experience

• Minimum 5-8 years' experience in a senior B2C sales and/or marketing role.
• Proven track record of driving consumer revenue growth, learner enrolments, and sales performance.
• Experience managing or working closely with a call centre or telesales operation.
• Demonstrated experience developing and executing successful B2C marketing strategies and campaigns.
• Experience managing digital marketing platforms including SEO, SEM, social media, email marketing, and marketing automation.
• Experience leading sales and marketing teams in a performance-driven environment.
• Experience analysing marketing and sales data to drive strategic decision-making.
• Exposure to B2B marketing, account-based marketing, or corporate sales support activities will be advantageous.
• Experience within training, education, skills development, professional services, or related industries will be advantageous.
• Experience using AI-powered tools and Large Language Models (LLMs) to support business activities will be advantageous.

Skills

• Strategic sales and marketing leadership.
• B2C sales and customer acquisition expertise.
• Call centre management and conversion optimisation.
• Revenue generation and sales pipeline management.
• Marketing campaign planning and execution.
• Digital marketing and marketing automation expertise.
• Brand management and content strategy development.
• Data analysis and business reporting.
• Financial and budget management.
• Leadership, coaching, and team development.
• Stakeholder engagement and relationship management.
• Project and change management.

Knowledge

• Consumer sales methodologies and best practices.
• Direct-to-consumer marketing and customer acquisition strategies.
• Call centre operations and performance management.
• Digital marketing platforms and analytics.
• Marketing automation and lead nurturing methodologies.
• Customer relationship management processes.
• Brand management principles.
• Sales forecasting and performance reporting.
• Market research and competitor analysis.
• Financial planning, budgeting, and forecasting.

Systems and Tools

• CRM platforms such as HubSpot, Salesforce, Zoho, or equivalent.
• Marketing automation platforms.
• Google Analytics 4 (GA4).
• Google Ads.
• Meta Business Suite.
• LinkedIn Campaign Manager.
• Power BI or similar reporting platforms.
• Microsoft Office 365 Suite.
• AI-powered productivity, marketing, and content generation tools.

Other

• Willingness to travel nationally as required.
• Professional appearance and conduct when representing the organisation.
• Strong commercial acumen and customer-focused mindset.
• Ability to operate effectively in a fast-paced and target-driven environment.
• Commitment to continuous learning and professional development.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates.

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Closing Date: 30 September 2026

Purpose

• The Business Development Manager – Mining is responsible for accelerating revenue growth, new-client acquisition and market penetration across the mining sector in South Africa and priority African markets. The role requires a well-established mining industry network and a strong commercial track record in selling complex services or solutions through consulting, direct sales, professional services, technical services or related channels.
• The incumbent will identify and convert strategic opportunities, build senior client relationships and coordinate internal technical, operational and commercial stakeholders to deliver integrated solutions across the organisation’s service portfolio, including training, inspections, certification, auditing and related consulting services. This is a high-accountability, self-directed growth role requiring strong business judgement, disciplined pipeline management and the ability to operate effectively in a multi-stakeholder organisation.

Responsibilities
Drive Mining Revenue Growth and New Business

• Own the mining business development pipeline for South Africa and agreed priority African markets.
• Identify, qualify, pursue and close new revenue opportunities across mining houses, individual operations, contractors, EPCs, OEMs and mining supply-chain partners.
• Develop account-specific value propositions and commercial strategies that address safety, compliance, operational risk, workforce capability and assurance requirements.
• Maintain strong focus on profitable growth, quality of revenue and long-term account value.

Leverage and Expand an Established Mining Network

• Use an existing network of mining decision-makers and influencers to open strategic accounts and accelerate access to opportunities.
• Build relationships across executive, operational, SHEQ/HSE, procurement, HR/L&D, risk, engineering and mine-management stakeholders.
• Establish trusted-advisor relationships with key clients and maintain an active strategic account engagement plan.

Sell Integrated and Consultative Solutions

• Translate client challenges into relevant multi-service solutions rather than selling stand-alone products only.
• Identify cross-selling opportunities across training, inspections, certification, auditing and consulting.
• Work with technical and operational subject-matter experts to develop differentiated proposals, scopes and client solutions.
• Build business cases that demonstrate commercial, risk, compliance and operational value.

Manage Strategic Accounts, Tenders and Commercial Opportunities

• Lead or coordinate major proposals, tenders, presentations, negotiations and commercial submissions.
• Develop opportunity strategies, stakeholder maps, competitor positioning and win plans for priority deals.
• Maintain visibility of pricing, margin, contractual requirements and delivery feasibility before commitments are made.
• Ensure disciplined CRM usage, opportunity-stage governance and accurate sales forecasting

Develop Mining Business Across Africa

• Identify priority mining markets, commodities, operations and expansion opportunities across Africa.
• Build country and account entry plans using clients, partners, industry associations and existing group relationships where relevant.
• Support development of local delivery models and partnerships required to convert opportunities outside South Africa.
• Travel across South Africa and Africa as required to progress strategic opportunities and client relationships.

Operate Effectively in a Multi-Stakeholder Organisation

• Coordinate across business units, technical teams, operations, finance, marketing, legal/compliance and leadership to progress opportunities from lead to delivery.
• Create clear ownership, actions and timelines for complex opportunities involving multiple internal and external stakeholders.
• Influence without direct authority and maintain momentum in a matrix environment.
• Provide clear commercial feedback to internal teams on client needs, market gaps and service-development opportunities.

Build Market Intelligence and Strategic Insight

• Maintain an active view of mining investment, expansions, projects, commodity activity, procurement changes, regulatory developments and competitor activity.
• Identify white-space opportunities, emerging client needs and new service opportunities relevant to the mining sector.
• Provide regular market and competitor insights to support business planning, marketing and portfolio decisions.

Build Strategic Partnerships and Market Presence

• Develop relationships with mining associations, industry bodies, EPCs, consultants, chambers, OEMs and other ecosystem partners that can create access to opportunities.
• Represent the organisation at priority mining conferences, industry forums, client events and networking opportunities.
• Support targeted mining campaigns and thought-leadership activity together with Marketing.

Requirements

Qualifications

• Relevant tertiary qualification is preferred. Qualifications in Sales, Commercial / Business, Engineering, Mining or a related discipline are advantageous.
• Additional commercial, negotiation, technical sales or mining-related qualifications will be advantageous.

Experience

• Minimum 10 years’ experience in sales and/or business development.
• Minimum 10 years’ proven experience selling into the mining industry through consulting, direct sales, professional/technical services, solutions sales or a comparable mining-facing commercial environment.
• Demonstrable existing network within the mining sector, with access to relevant decision-makers, influencers and industry stakeholders.
• Proven track record of originating and closing complex B2B opportunities with meaningful commercial value.
• Experience working across South Africa and/or African mining markets is strongly preferred.
• Experience working for, or selling within, a global or multinational organisation is advantageous.
• Experience in consulting, TIC (testing, inspection and certification), safety/risk, engineering, mining services, training, professional services or related sectors is advantageous.

Skills & Competencies

• Strong commercial and business acumen, including understanding of revenue, margin, pricing, value creation and return on investment.
• Highly self-motivated, proactive and resilient; able to generate opportunities rather than rely only on inbound leads.
• Strong consultative and solution-selling capability, with the ability to understand operational problems and build commercially relevant solutions.
• Credible executive presence and ability to engage senior leaders as well as operational and technical stakeholders.
• Strong negotiation, presentation, proposal-writing and closing skills.
• Ability to operate effectively in a complex, multi-stakeholder and matrix organisation.
• Strong stakeholder management and ability to influence without direct authority.
• Structured pipeline management, forecasting, CRM and account-planning discipline.
• Strong analytical capability and ability to convert market intelligence into actionable growth opportunities.
• Ability to work independently while collaborating closely with technical, operational and support teams.
• High integrity, sound judgement and strong client-service orientation.
• Excellent written and verbal English communication skills; additional African languages 

Other Requirements

• This is a growth-oriented role suited to a commercially driven ‘hunter’ who is comfortable creating access, opening new accounts and taking ownership of revenue delivery.
• Frequent travel within South Africa and travel into African markets will be required.
• The Business Development Manager may support broader strategic business-development priorities where these are aligned to the organisation’s growth objectives.
• Must comply with company safety, ethics, governance and commercial policies at all times.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates