Jobs at SafetySA

Purpose:

• Drive NQA Africa’s growth by identifying new market opportunities, building strong client relationships, and delivering commercially sound, customer-centric solutions that align with our mission to make the world a safer place. This role supports customer acquisition and retention across high-impact sectors.

 Responsibilities:

• Identify and pursue business opportunities aligned with NQA Africa’s growth strategy. 
• Build and maintain long-term relationships with key stakeholders and customers. 
• Meet or exceed sales targets and business development KPIs. 
• Work cross-functionally with marketing, operations, and technical teams to develop integrated solutions. 
• Apply SafetySA’s values in all business dealings and client engagements. 
• Ensure compliance with internal frameworks, legal requirements, and customer contract terms.

Duties of the Job:

• Market Research: Conduct research to identify new markets and customer needs.
• Strategic Planning: Develop and implement growth strategies focused on financial gain and customer satisfaction.
• Client Relationships: Build and maintain long-term relationships with new and existing clients.
• Sales Management: Oversee the sales process, including preparing sales contracts, ensuring adherence to legal guidelines, and providing after-sales support.
• Collaboration: Work closely with the sales, marketing, and product development teams to align strategies and achieve business objectives.
• Performance Monitoring: Track and analyze sales performance, providing regular reports to senior management.
• Negotiation: Negotiate contract terms with clients to ensure mutually beneficial agreements. 

Reporting Processes:

• Weekly reporting to Head of Sales on pipeline activity, deals closed, and client feedback.
• Monthly KPI performance reporting via CRM/Sales Dashboard.
• Contribute to quarterly sales forecasts, market trend analysis, and strategic business development plans.
• Customer engagement reporting in accordance with CRM protocols.
• Version control and document storage in line with company SOPs.

Health, Safety & Compliance:

• Adhere to all SafetySA safety protocols, risk controls, and ethical standards.
• Report any client concerns or risks that may impact compliance or service delivery.
• Complete all mandatory HSE and compliance training.

Requirements

Qualifications:

• Bachelors Degree or Diploma in Business Management, Business Administration, Marketing, Risk Management, Compliance or Economics (required)
• Postgraduate Degree or Diploma (Honours and Masters included) in the above mentioned disciplines (advantageous)
• SAMTRAC or NEBOSH General certificate (advantageous)
• National Certificate in OHS and ISO 45001 of international safety management systems (advantageous)

Experience:

3-5 years of relevant experience in:

• Proven Sales Track Record in identifying and persuing business opportunities aligned with a corporate growth strategy
• Strategic Growth with a history of developing and implementing growth strategies focused on financial gain and customer satisfaction
• Relationship Management with extensive experience building and maintaining long-term relationships with key stakeholders and customers (CRM)
• Sector Expertise with experience in supporting customer acquisition and retention across high-impact sectors
• Sales Leadership with experience overseeing the full sales process, including contract preparation and after-sales support 

Skills:

• Negotiation: Ability to negotiate contract terms to ensure mutually beneficial agreements.
• Strategic Planning: Competency in market research and identifying new market opportunities.
• Analytical Ability: Skill in tracking and analyzing sales performance and market trends to provide reports to senior management.
• Cross-functional Collaboration: Ability to work effectively with marketing, operations, and technical teams to develop integrated solutions.
• Technical Proficiency: Proficiency in using CRM systems and sales dashboards for KPI reporting and customer engagement tracking

Knowledge:

• Market Intelligence: Understanding of market research techniques to identify customer needs and new markets
• Compliance & Legal: Knowledge of legal guidelines regarding sales contracts and internal compliance frameworks.
• Safety Protocols: Understanding of HSE (Health, Safety, and Environment) protocols and risk controls.
• Business Operations: Familiarity with Standard Operating Procedures (SOPs) and version control for document storage.

Other:

• Commitment to weekly and monthly reporting cycles regarding pipeline activity and deal closures
• Adherence to high ethical standards and the reporting of risks that may impact service delivery
• Willingness to carry out other reasonable duties or projects as directed by management
• Own vehicle and drivers license, willing to travel around SafetySA offices within the province, unless required otherwise

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability 
• Preference will be given to Employment Equity candidates

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Purpose

• To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

 Responsibilities:

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop a thorough understanding of clients' business objectives, operational requirements, and strategic priorities.
• Conduct regular client engagement meetings, business reviews, and relationship-building activities.
• Ensure a high level of customer satisfaction through proactive account management.
• Act as a trusted advisor by providing solutions that add value to the client’s business.

Strategic Account Management

• Develop and implement account plans aligned with client objectives and company growth strategies.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and additional service offerings.
• Monitor client performance, market trends, and competitor activities to identify new opportunities.
• Collaborate with clients to develop mutually beneficial growth initiatives.
• Maintain a strategic view of account risks and implement mitigation plans where necessary.

Sales and Revenue Growth

• Achieve revenue growth, retention, and profitability targets within the assigned portfolio.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals, quotations, and commercial solutions that address client needs.
• Support contract negotiations, renewals, and commercial discussions.
• Drive account expansion and maximize customer lifetime value.
• Contribute to the achievement of divisional and company sales objectives.

Stakeholder Management and Collaboration

• Liaise effectively between clients and internal departments to ensure successful service delivery.
• Collaborate with Operations, Sales, Finance, Customer Service, Training, and Technical teams.
• Communicate client expectations, priorities, and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.
• Ensure alignment between customer expectations and service capabilities.

Problem Solving and Issue Resolution

• Act as the escalation point for complex client concerns and service issues.
• Investigate client complaints and coordinate timely resolution.
• Manage risk areas proactively to prevent service disruptions.
• Maintain customer confidence through transparent communication and solution-focused engagement.
• Ensure corrective actions are implemented and monitored to completion.

Reporting and Performance Management

• Maintain accurate records of client interactions, opportunities, contracts, and activities within the CRM system.
• Prepare and submit weekly, monthly, and quarterly account reports.
• Monitor and report on account performance metrics, revenue targets, customer retention, and satisfaction levels.
• Track forecasts, sales pipelines, contract renewals, and growth opportunities.
• Provide insights and recommendations to management regarding client trends and business opportunities.
• Contribute to strategic planning and business forecasting activities.

Customer Retention and Service Excellence

• Develop retention strategies to enhance customer loyalty and long-term partnerships.
• Monitor customer satisfaction and implement improvement initiatives.
• Conduct client feedback sessions and identify areas for service enhancement.
• Ensure service delivery consistently meets agreed service levels and expectations.
• Promote a customer-centric culture across all interactions.

Market Intelligence and Industry Insights

• Stay informed of industry developments, market trends, competitor activities, and emerging technologies.
• Monitor customer and industry challenges to identify opportunities for value-added solutions.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support strategic business development initiatives through industry knowledge and customer insight.

Reporting Processes

• Provide weekly updates to the National Key Account Manager on account activity, client engagement, opportunities, risks, and action plans.
• Prepare and submit monthly account performance reports, including revenue, retention, pipeline opportunities, customer satisfaction, and service performance.
• Maintain accurate CRM records, ensuring data integrity and account visibility.
• Participate in monthly, quarterly, and annual business review meetings.
• Contribute to forecasting, budgeting, and growth planning processes.
• Ensure all account documentation is maintained in accordance with company policies and governance requirements.

Requirements

Qualifications:

• National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
• Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

• Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
• Proven track record in client retention, strategic planning, and revenue growth.

Skills:

• Strong interpersonal and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to analyze data and prepare performance reports.

Knowledge:

• Knowledge of occupational health and safety training and compliance services.
• Knowledge of NOSA and general Training, Inspection and Certification services.
• Knowledge of national and international occupational health, safety, and environmental (HSE) training and certification. 

Other:

• Driver's license and own reliable vehicle.
• Willing to travel to clients.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.