Jobs at Salesworx Recruitment (Pty) Ltd

Job Description

• The Technical Sales Administrator will be responsible for processing all admin for the Emergency Care Technical Division 

Reporting

• This position will report to the Technical Admin Manager and the Key Account Manager

Areas of Responsibility

Quotes:

• Process quotations as per RFQ’s received from the Field Service Engineer(s);
• Ensure correct pricing quoted per modality, obtain selling prices for parts if required;
• Follow up with customers on quotes sent and not yet accepted.

Technical Call Centre & General Admin:

• Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team;
• Immediately create job card for the breakdown;
• Follow up with Regional Team if no response/feedback received;

Processing Orders:

• Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from Government Institution before arranging for work to commence;
• Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done; Create job card as per scheduled appointment.
• If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order;

 Technical Admin Support:

• Transfer boot stock to Field Service Engineers on request;
• Check stock levels after each transfer to ensure we have sufficient minimum stock on hand;
• Schedule quarterly services with SLA customers and confirm appointments with the Technical Team;
• Rectify Field Service Engineers’ inventory once they have provided feedback on parts used.

 Authorizing job cards and invoicing;

• Check Field Service Engineers job cards for all necessary information, query missing information with the relevant Field Service Engineer;
• Job Cards to be authorised and sent to customer within 2 days of job completion;
• Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing;
• Invoice billable jobs in the same month of job completion, allocate to the correct Technical division.

Requirements

Qualifications

• A Grade 12 certificate is the minimum requirement.

Experience Required

• Previous experience in a medical devices setting would be beneficial, not a requirement;
• Syspro and Qwix would be beneficial, not a requirement;
• Computer literacy and proficiency in MS Office including Excel is a requirement for this position.

Capabilities

• Attention to detail with Accuracy essential;
• Ability to work under pressure and meet deadlines;
• Ability to work effectively in a team and build strong relationships;
• Efficient time-management;
• Strong Communication Skills

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Job Description

AREAS OF RESPONSIBILITY:

• Responsible for the sales of the UROLOGY, CRITICAL CARE, circumcision and Holmium YAG & Thulium Fibre laser products, including maintaining and growing existing business and expanding of sales within the assigned territory - Pretoria
• Scheduling and attending appointments with existing and potential customers.
• Demonstration of products to Clinical personnel.
• Completion of weekly planner and activity report for submission to direct manager.
• Achieving sales targets.
• Responsible for networking with and development of relationships with new customers and managing existing customers.
• Counting and management of consignment stock.
• Requesting and following up on quotations.
• General administration associated with the position.
• All activities to be recorded on Force Manager CRM.

CLEAR RESPONSIBILITY AND ACCOUNTABILITY OF THE FOLLOWING SBU’S:

• Urology, Critical Care, Circumcisions and urology laser range. 

RESPONSIBLE FOR MARKETING ACTIVITIES:

MARKETING:

• Assist the National Product Manager with Journal Clubs, workshops/ VISTA meetings and various conferences as needed.
• Assist the Sales Managers with the sales budgeting per territory for the SBU.
• Effective implementation of tactical and strategic plan.
• Effective marketing activities including congresses and customer workshops and educational events.
• Daily calls to customers and new prospects.
• Effective promotion of all products offered by the company.
• Sales Knowledge to allow for effective selling of product features and benefits.
• Evaluation, analyses and report on competitors’ products, drive strategies and driving appropriate business responses.

CUSTOMER RELATIONS:

• In your product and marketing capacity establish a network with the stakeholders in the Hospitals, Physicians and Key Opinion Leaders.
• Build and maintain strong relations with all stakeholders, including customers, payors, government and employees in representing our full line of products and services.
• Attending to appointments with customers and prospects.
• Report to Sales Managers when needed with existing and potential customers.
• Gather customer requirements in cooperation with Sales Managers to ensure customer satisfaction.
• Assist when needed with successful congresses and training workshops.
• Assist with Identifying the correct customers to attend product training to ensure an ROI.
• Manage relationships with all customers, prospects and key opinion leaders where needed.
• Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management.
• Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus products.

SALES REPORTS AND ADMINISTRATION:

• Achieve monthly and quarterly sales budgets for the SBU.
• Achieve annual sales budgets per SBU.
• Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests.
• Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.
• Monthly reports to the Sales Manager submitted before 5th of the month.
• Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Sales Manager.
• Compliance to regulatory SOP’s, SA Regulations and Code of Business Ethics.
• Maintain the Company’s ethical position. Effectively communicate and manage Company business conduct policies.

TRAINING:

SALES REPRESENTATIVE ROLE:

• Maintain a high level of motivation to ensure marketing function is well implemented.
• Preparation and conducting of presentations at Sales Consultants’- and management- meetings.
• Assist Sales Managers with product queries and/or technical/clinical application information.
• Manage your portfolio by living the company values.

TRAINING EVENTS:

• Identify and implement educational events for customers to achieve growth.
• Manage the implementation of workshop activities with sales team and customers.
• Train new customers on the range of products as set out by your manager.
• Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.
• Participate in company business and sales meetings and provide input to management.
• Attend and assist when needed for planning of all congresses identified.

ADMINISTRATIVE DUTIES:

REPORTS:

• Adhere to credit policies and procedures of the group.
• Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.
• Ensure all product and marketing activities comply with legal and ethical standards.
• Managing all company expenses within the marketing budget provided.
• Adhere to any legal or medical requirements and inform management of changed requirements.
• Submit monthly report to senior management and record all activities on Force Manager CRM.

STOCK MANAGEMENT:

• Assist with Stock rotation and slow-moving identification and returns.
• Assist Sales Managers with input from the field on stock ordering and give feedback on stock requirements from the field.
  Management of consignment stock allocated to customers on request from Sales Managers.
• Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.
• Should a procedural kit procedure be implemented in the SBU – the responsibility of managing this and evaluating the effectiveness of it remains your responsibility.
• Give effective feedback to Management on Consignment stock.

Requirements

QUALIFICATIONS:

• Grade 12 (Matric) is a minimum requirement.
• A relevant degree or diploma is an advantage.
• Any medical-management or -marketing qualification would be a definite advantage.

EXPERIENCE REQUIRED:

• Previous Medical sales experience is a preference and previous experience in a similar position such as Urology, Critical Care or any experience in the Medical Industry would be an advantage.
• Knowledge of the target group of customers will be an advantage.
• Clinical and product knowledge will be a definite advantage.
• Existing relationships with customer base will be a definite advantage.
• Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position.

SKILLS/COMPETENCIES:

• Advanced planning and organizational skills.
• Excellent written & verbal communication skills.
• Excellent interpersonal skills.
• Negotiation skills.
• Project management skills.
• Knowledge of marketing analysis, practices, strategies, planning.
• Strong analytical, organizational and decision-making skills.
• Strong understanding of business and financial drivers.
• Strong influencing skills to present new ideas promoting collaboration and generate buy-in.
• Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement.
• High level of energy and stress tolerance required.
• Ability to work well under pressure and maintain positive, enthusiastic attitude.
• High level of motivation and vision and results orientated.
• Ability to work effectively in a team environment and build strong working relationships.
• Ability to work in a fast-paced environment and meet deadlines.
• Time management to be efficient.
• Work Ethics.
• Ability to travel extensively in the country and when needed to travel abroad.
• Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities.
• Proficient in Microsoft Office – specially Excel at an advanced level and PowerPoint and Outlook.
• Integrity, responsive, high commitment.
• Desire to win with a drive on results.
• Strong leadership skills, a leader whose personal and professional behaviour is aligned to the Group values.

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Job Description

• Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive.
• With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency

ROLE PURPOSE

• To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES:

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Requirements

Qualifications & Experience:

• Bachelor's Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s license with own transport

BEHAVIOURAL COMPETENCIES

Essential Competencies:

• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Working with People (Relationship building Business)
• Target Driven

Desirable Competencies:

• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking
• Territory Planning
• Inspire Action on Debtors
• Time Management (Response Time)
• Adhere to timelines
• Discipline and Organise Reports