Jobs at Santam Insurance

What will make you successful in this role?

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Execute broker request within agreed timeframes, quality standard and legislation guidelines;
• Dealing with issuance of new policies or policy maintenance amendments;
• Dealing with general insurance and policy specific enquiries or sales thereof;
• Managing client expectation on expected turnaround times for submitted requests;
• Ensuring and delivering accuracy of broker requests;
• Providing effective, efficient and professional service to all clients both telephonically and/or through written correspondence;

Qualifications

And Experience

• Matric
• FAIS compliant: NQF level 4 consisting of a minimum of 30 credits
• Minimum 2 year Personal Lines contact centre experience in a short-term insurance environment
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of basic financial principles, e.g. profit, growth, etc.
• Good understanding of contact centre processes and SLA’s

Knowledge And Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

go to method of application »

The incumbent will be responsible for development, testing, maintaining and supporting software that meets business requirements on the Policy Administration System.

Principle Accountabilities

• Adheres to defined software development lifecycles and best practice (including code standards, code reviews, source control, etc.)
• Configure and develop screens and applications that meet business requirements (UI’s, business logic, rules, process flow, etc.)
• Build integration / web services
• Create XML payloads for integration between systems
• Create test data and unit tests to ensure developed software works according to business requirement, design and specification
• Considers non-functional requirements during software development (eg. performance, load, response, etc.)
• Prepare and produce releases of software components
• Support and maintain developed applications and services

Generic Functions

• Contributes and collaborates with team members across the SDLC from business analysis, design, development and testing in Agile / self-managed team environment
• Identification of potential risks / issues and give input into risk plan
• Provide support to other members of the Development Team and members of the Project Management team as required

Quality Assurance

• Unit and functional testing of developed software to ensure it meets quality standards
• Participate in code reviews and technical issue resolution meetings

What will make you successful in this role?

Qualifications

And Experience

• Relevant Tertiary IT qualification and/or qualification through experience
• Minimum of 3 years’ IT development experience across the systems development lifecycle
• Solid experience in :
• Java 8, J2EE
• XML
• Object oriented development
• Web application development
• Web services
• Experience or at least familiarity with SQL

Knowledge And Skills

• Knowledge of SOLID principles / Design Patterns and their use
• Working knowledge of the Atlassian Suite of products (e.g. Bamboo, JIRA, Confluence) would be advantageous
• Knowledge of Agile methods, e.g. Kanban, SCRUM
• Knowledge of Groovy advantageous
• Knowledge of the short term insurance industry is advantageous
• Working effectively as a team member sharing responsibility, providing support and maintaining communication
• Identifying, resolving or escalating risks, issues, dependencies, etc.
• Must be able to work in a highly pressurised and dynamic environment
• Investigation and analysis of information
• Able to accept accountability for actions and decisions