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  • Posted: Apr 23, 2021
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Client Service Consultant

    What will make you successful in this role?

    This role is focused on, but not limited to; servicing broker requests, including enquiries.

    • Execute broker request within agreed timeframes, quality standard and legislation guidelines;
    • Dealing with issuance of new policies or policy maintenance amendments;
    • Dealing with general insurance and policy specific enquiries or sales thereof;
    • Managing client expectation on expected turnaround times for submitted requests;
    • Ensuring and delivering accuracy of broker requests;
    • Providing effective, efficient and professional service to all clients both telephonically and/or through written correspondence;


    And Experience

    • Matric
    • FAIS compliant: NQF level 4 consisting of a minimum of 30 credits
    • Minimum 2 year Personal Lines contact centre experience in a short-term insurance environment
    • Experience in a client service environment
    • Experience in contact centre technology applications
    • Good understanding of basic financial principles, e.g. profit, growth, etc.
    • Good understanding of contact centre processes and SLA’s

    Knowledge And Skills

    • Excellent verbal and written communication skills
    • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
    • Ensure adherence to quality, compliance and accreditation standards
    • Conduct efficient administration
    • Optimising work processes

    go to method of application »


    The incumbent will be responsible for development, testing, maintaining and supporting software that meets business requirements on the Policy Administration System.

    Principle Accountabilities

    • Adheres to defined software development lifecycles and best practice (including code standards, code reviews, source control, etc.)
    • Configure and develop screens and applications that meet business requirements (UI’s, business logic, rules, process flow, etc.)
    • Build integration / web services
    • Create XML payloads for integration between systems
    • Create test data and unit tests to ensure developed software works according to business requirement, design and specification
    • Considers non-functional requirements during software development (eg. performance, load, response, etc.)
    • Prepare and produce releases of software components
    • Support and maintain developed applications and services

    Generic Functions

    • Contributes and collaborates with team members across the SDLC from business analysis, design, development and testing in Agile / self-managed team environment
    • Identification of potential risks / issues and give input into risk plan
    • Provide support to other members of the Development Team and members of the Project Management team as required

    Quality Assurance

    • Unit and functional testing of developed software to ensure it meets quality standards
    • Participate in code reviews and technical issue resolution meetings

    What will make you successful in this role?


    And Experience

    • Relevant Tertiary IT qualification and/or qualification through experience
    • Minimum of 3 years’ IT development experience across the systems development lifecycle
    • Solid experience in :
    • Java 8, J2EE
    • XML
    • Object oriented development
    • Web application development
    • Web services
    • Experience or at least familiarity with SQL

    Knowledge And Skills

    • Knowledge of SOLID principles / Design Patterns and their use
    • Working knowledge of the Atlassian Suite of products (e.g. Bamboo, JIRA, Confluence) would be advantageous
    • Knowledge of Agile methods, e.g. Kanban, SCRUM
    • Knowledge of Groovy advantageous
    • Knowledge of the short term insurance industry is advantageous
    • Working effectively as a team member sharing responsibility, providing support and maintaining communication
    • Identifying, resolving or escalating risks, issues, dependencies, etc.
    • Must be able to work in a highly pressurised and dynamic environment
    • Investigation and analysis of information
    • Able to accept accountability for actions and decisions

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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