Jobs at Schauenburg Systems

Main Objective of the Role

• The Senior Internal Sales Administrator is responsible for overseeing and coordinating internal sales and administrative processes across Schauenburg Systems and PTY. This role ensures efficient order processing, customer support, reporting, and the smooth operation of sales and administrative functions while supervising internal sales and administrative staff.

Key Responsibilities
Sales & Order Processing

• Prepare and process quotations, sales orders, and purchase orders in line with company policies.
• Maintain and update back-order reports, ensuring accurate tracking of outstanding orders.
• Manage invoicing and sales forecasting for monthly, quarterly, and annual reports.
• Coordinate and follow up on customer orders, payments, and proof of deliveries (PODs).
• Assist in project management of larger orders and ensure smooth execution.
• Maintain and update the customer relationship management (CRM) system.
• Request shipping estimations and coordinate logistics for shipments.
• Integrate AI and smart solutions into the internal sales team to streamline sales, quoting, and customer experiences.

Customer Relations & Support

• Handle and resolve internal and external customer queries efficiently.
• Assist in maintaining customer feedback and satisfaction reports.
• Manage assigned client accounts, ensuring timely responses and order fulfillment.

Administrative & Supervisory Responsibilities

• Oversee the daily tasks of internal sales and administrative staff, ensuring quality standards are met.
• Provide guidance to staff in handling errors, problems, and customer complaints.
• Conduct performance evaluations and work scheduling for the internal sales team.
• Assist in compiling and updating workflow processes and work instructions.
• Ensure compliance with internal audits and implement corrective actions where needed.

Finance & Reporting

• Assist in loading requisitions, expense claims, and month-end reconciliations.
• Prepare monthly and quarterly sales reports, including market intelligence reports.
• Assist with the compilation of tender documents when required.
• Maintain and update the Master Price List in Accpac/Syspro.

Minimum Requirements

• Diploma in Administration, Sales, or related field.
• 5 years’ experience in internal sales and administrative supervision.
• Strong knowledge of financial and administrative systems (Microsoft Office, Accpac/Syspro).

Competencies (Skills, Knowledge & Attributes)

• Excellent communication and interpersonal skills.
• Strong organizational and leadership skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive problem-solving and decision-making skills.
• Confidentiality and professionalism in handling sensitive data.

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JOB PURPOSE

• Providing advanced technical services support and generate Sales for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

KEY RESPONSIBILITIES
Technical

• Ensure that all Schauenburg products deployed on the various mines are maintained according to OEM standards including the latest approved software updates.
• Troubleshoot problems to determine the root cause and implement a plan of actions to rectify the challenges on hand.
• Audit and evaluate the products on site to ensure that they are working according to company and customer standards. Monthly report to be submitted to Account Manager.
• Gather information and data to enhance growth of Schauenburg’s product portfolio. (spares, failure rates, root cause analysis etc) and send monthly report to Account manager and Product specialist to assess information and provide you with feedback on the action items.
• Be able to install Schauenburg products according to OEM standards with the relevant sign off documents.
• Be able to assist with product training at the various mining locations. (Products training can be in the form of physical training or online enrolment)
• Supports T1 – T3 level technician if applicable and repairs centre with advanced technical knowledge on company products with regards to installations, repairing, calibration, testing of units and certification as per company standard.
• Be able to travel to various Afrcan countries to perform technical duties on Schauenburg products.
• Be able to communicate technical challenges to clients as well provide clients with regular updates  repairs, parts and outstanding actions.
• Meet and maintain annual service budget and profitability.
• Operates hand tools and small power tools and understand their use and function.
• Any other reasonable duties given to you by your direct supervisor / Manager.

Sales

• In conjunction with the Sales Executive / Account manager responsible for selling company products, service and solutions to customers within a designated market. (Africa / International)
• Assist the Account manager in achieving annual sales budget and profitability.
• Establish, develop, and maintain relationships with existing and prospective customers.
• Identifying sales opportunities, participate in negotiating and closing sales opportunities.
• Attend teams’ meetings, make telephone calls and in-person visits and presentations to existing and prospective customers.
• Coordinate sales effort with marketing, sales management accounting, logistics and technical service groups.
• Expedite the resolution of customer problems and complaints. Customer and stakeholder satisfaction.
• Answering of technical questions from potential and existing customers.
• Attend trade shows, conferences and providing feedback on new products, pricing, and market conditions.
• Adheres to all company policies, procedures, and business ethics codesHealth and safety

Administration

• Compiling and submitting of reports:
• Technical feedback reports
• Sales reports
• Market update reports
• Customer development report

HEALTH AND SAFETY

• Adhere to the various Countries health and safety regulations
• Ensure that you have a valid Passport and Yellow card.
• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid.

MINIMUM REQUIREMENTS

• N4 Electronics
• 4 years’ experience in electronics (hardware and software)
• 4 years’ experience as a Technician
• 3 years’ customer interaction or sales experience
• Knowledge of all company products
• Good computer skills (Microsoft packages, hardware, software and network).
• Own Vehicle with a valid driver’s license.
• Must have a valid passport
• Must be willing to travel
• Medically Fit

COMPETENCIES

• Organisation and Time-management: staying on task, personal organisation, managing schedules, proactive, results orientated, multi-tasking and following of rules and regulations.
• Problem solving: displays insight and intelligence, innovative thinker, decisiveness, prudent decision making, adaptable and flexible, improving work processes, develops technical knowledge, fault isolate, repair and test complex level problems and able to document actions and results.
• Interpersonal competencies: interpersonal savvy, reading others, active listening, clear and open in communication, demonstrates empathy, accommodating to clients, level-headedness, works well with supervisors, comfortable with social situations, honest and trustworthy.
• Influence and Persuasiveness Competencies: Explaining situations clearly, challenge and debate issues of importance and deal with conflict

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JOB PURPOSE

• To support the technical coordinators with all aspects of the administration of the division / region

MINIMUM REQUIREMENTS

• Matric
• Good computer skills (Microsoft package) & Syspro (Advantageous)
• Minimum 3 years experience in an administration role
• Knowledge of in-store operations
• Must have a Vehicle
• Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

RESPONSIBILITIES

• Administration
• To act as the point of contact internally for day-to-day interaction with technical coordinator and technicians
• for your region.
• To provide administrative support, including typing, filing, data capturing/ input, maintenance, travel claim, HR information and documentation and management of information held by the region.
• To prepare and assist in the collection of data for such monthly, quarterly and annual reports as may be required from time to time.
• To coordinate the booking of travel and accommodation for all department employees.
• Checking and updating of POD’s list and age debtors daily.
• Accurate quoting as per customer requirement and submitting quote to relevant client.
• Checking that orders placed correspond to quotes. Submitting verified quote to internal sales for invoicing.
• Follow up on contract orders on a daily basis with the mine.
• Following up on unpaid strips and quotes on a weekly basis with the relevant technical coordinator and mine contact person.
• Forwarding of SABS requests to the mine.
• Booking of all field service reports and new instruments delivery reports on the SMS system.
• Monthly lease contracts to be updated on invoiced contracts list and to be sent to accounts department for invoicing before the 5th of each month.
• Full maintenance contracts to be updated on contracts list and invoiced before the 20th of each month.
• Updating of GP totals monthly.
• Correct entering of all requisition and attaching workflow documents for all supplier orders onto Syspro for authorization.
• Receiving of Purchase orders and requisitions, sending of original documentation to Head Office.
• Housekeeping.
• Any other reasonable duties given to you by your direct supervisor/Manager

STORES

• Daily running of the stores area, maintaining of stock levels, stock- take, sorting out of stock discrepancies, ordering of stock.

PERSONAL ATTRIBUTES

• Excellent oral and written communication skills;
• Highly organized and flexible;
• Good interpersonal skills;
• Ability to work as part of a team;
• Ability to multi task and meet changing deadlines;
• Numeracy and analytical;
• Maintains employee confidentiality;
• Ability to problem solve;
• Attention to detail.
• Numerical and analytical skills
• Self-discipline
• Must be able to exercise judgment within defined procedures and practices to determine appropriate action