Technical Sales Representative at Schauenburg Systems

JOB PURPOSE

• Providing advanced technical services support and generate Sales for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

KEY RESPONSIBILITIES
Technical

• Ensure that all Schauenburg products deployed on the various mines are maintained according to OEM standards including the latest approved software updates.
• Troubleshoot problems to determine the root cause and implement a plan of actions to rectify the challenges on hand.
• Audit and evaluate the products on site to ensure that they are working according to company and customer standards. Monthly report to be submitted to Account Manager.
• Gather information and data to enhance growth of Schauenburg’s product portfolio. (spares, failure rates, root cause analysis etc) and send monthly report to Account manager and Product specialist to assess information and provide you with feedback on the action items.
• Be able to install Schauenburg products according to OEM standards with the relevant sign off documents.
• Be able to assist with product training at the various mining locations. (Products training can be in the form of physical training or online enrolment)
• Supports T1 – T3 level technician if applicable and repairs centre with advanced technical knowledge on company products with regards to installations, repairing, calibration, testing of units and certification as per company standard.
• Be able to travel to various Afrcan countries to perform technical duties on Schauenburg products.
• Be able to communicate technical challenges to clients as well provide clients with regular updates  repairs, parts and outstanding actions.
• Meet and maintain annual service budget and profitability.
• Operates hand tools and small power tools and understand their use and function.
• Any other reasonable duties given to you by your direct supervisor / Manager.

Sales

• In conjunction with the Sales Executive / Account manager responsible for selling company products, service and solutions to customers within a designated market. (Africa / International)
• Assist the Account manager in achieving annual sales budget and profitability.
• Establish, develop, and maintain relationships with existing and prospective customers.
• Identifying sales opportunities, participate in negotiating and closing sales opportunities.
• Attend teams’ meetings, make telephone calls and in-person visits and presentations to existing and prospective customers.
• Coordinate sales effort with marketing, sales management accounting, logistics and technical service groups.
• Expedite the resolution of customer problems and complaints. Customer and stakeholder satisfaction.
• Answering of technical questions from potential and existing customers.
• Attend trade shows, conferences and providing feedback on new products, pricing, and market conditions.
• Adheres to all company policies, procedures, and business ethics codesHealth and safety

Administration

• Compiling and submitting of reports:
• Technical feedback reports
• Sales reports
• Market update reports
• Customer development report

HEALTH AND SAFETY

• Adhere to the various Countries health and safety regulations
• Ensure that you have a valid Passport and Yellow card.
• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid.

MINIMUM REQUIREMENTS

• N4 Electronics
• 4 years’ experience in electronics (hardware and software)
• 4 years’ experience as a Technician
• 3 years’ customer interaction or sales experience
• Knowledge of all company products
• Good computer skills (Microsoft packages, hardware, software and network).
• Own Vehicle with a valid driver’s license.
• Must have a valid passport
• Must be willing to travel
• Medically Fit

COMPETENCIES

• Organisation and Time-management: staying on task, personal organisation, managing schedules, proactive, results orientated, multi-tasking and following of rules and regulations.
• Problem solving: displays insight and intelligence, innovative thinker, decisiveness, prudent decision making, adaptable and flexible, improving work processes, develops technical knowledge, fault isolate, repair and test complex level problems and able to document actions and results.
• Interpersonal competencies: interpersonal savvy, reading others, active listening, clear and open in communication, demonstrates empathy, accommodating to clients, level-headedness, works well with supervisors, comfortable with social situations, honest and trustworthy.
• Influence and Persuasiveness Competencies: Explaining situations clearly, challenge and debate issues of importance and deal with conflict