Jobs at Siemens

• Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
• Apply now for the position of Customer Service Manager Coastal - Invivo, based in Durban, South Africa

Your role:

• Develop, plan, and implement the service budget within the assigned area or region by including the installed base, the contractual/non-contractual work, and the sales programs in accordance with target agreements provided by the Country Service Head and Business Support.
• Ensure the highest technical, operational, and financial performance on equipment services, repairs and maintenance, upgrades, updates on Invivo DI, AT & US products according to design technical specifications, achieve acceptable performance standards and site-specific customer expectations.                                                          
• Maintains productivity and profitability within the framework of Siemens Healthineers’ service business in the area or region of responsibility.
• Maintains highest customer satisfaction by being the "One face to the Customer" and act as a "Customer Care Manager" in area/region assigned, ensuring that all customer requirements and service obligations are met. You will manage customers and provide site-specific support to the field force in any technical-related issues ensuring better service experience.
• Manages incidents escalated to next level support Remote Support Centre (RSC) according to defined Service Level Agreements (SLAs). As one point of contact for all escalated issues, you will interface with field force teams and TSEs from incident to problem management and push for resolutions.
• Contract performance management, ensuring agreed service obligations and expectations with customers are met. Perform routine service performance reporting and communication with customers in area/region of responsibility.
• Ensures excellent functional set-up and service operations to comply with the Service Process SERVOR (scheduling, service coordinating, call registration; clarification; dispatch of CSEs, service parts orders, and tools & test equipment; spare parts logistics – supply and returns, service confirmation, performance reports), achieving service delivery and productivity for key customer.
• Ensures service data accuracy and quality reporting, incl. field insight into customer needs, KPI’s, service notifications, equipment performance issues, and known technical errors as well as provision of technical capacity, know-how and experience for trouble shooting and problem-fix or resolution.
• Implement product technical guidelines, service guidelines, and delivery processes/tools as well as Siemens Remote Services (SRS), Teamplay Fleet among other digital platforms and solutions to meet operational KPIs/targets.
• Maintains SRS connectivity and remote update handling for install base in assigned area or region. Expand use and adoption of online maintenance management digital platforms within assigned area and team under your leadership.
• Ensure extensive sales support to the local Product sales organization. Supports with technical solutions and knowledge transfer during sales offers, demonstrations and installations.
• Ensures smooth and efficient communication across the organisation for customers and key accounts. Collaborates with local Sales and Products managers, Service Operations (CCC), Area Service Managers, Applications and Education, and Business Support.
• Hire, develop, train and coach CSEs. Holds leadership and disciplinary responsibility for the staff assigned or direct reports. Due to the size of organization may be delegated the responsibility to specific local service teams and business partners.
• Overview CSE expertise development by contributing to the required man-power calculation related to install base development and budget frame targets.
• Reviews headcount capacity, skills, and competencies. Plans and defines headcount and training requirements in the area/region as required by the install base and future growth needs, proactively develops business cases and the team.
• Communicating and informing the Customer Service Engineers (CSEs) about the economic development of the business during CSE business meetings taking place at regular intervals.
• Comply with national and local organisation regulations, quality, and safety standards, including compliance by staff assigned. As well as to technical and service operations process guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction incl. profitability within the framework of Siemens Healthcare, Customer Services.
• The function builds the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met.
• Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements.
• Ensure highest technical, operational, and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according to technical specification.
• Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
• Overview recourse development and execute required manpower calculation related to I-base development and budget frame.
• Develop staff training in coordination with its respective supervisors/managers.
• Ensure extensive sales support to the local sales organization / modality manager.
• Coordinate customer pricing for maintenance contract and other service sales offers.
• Ensure technical collaboration and knowledge transfer during sales offers and projects.
• Holds the disciplinary responsibility for the staff it is assigned to him/her.
• Due to the size of organization may be delegated to specific local supervisors/managers.
• Informing the staff about the economic development of the business

Outputs:

• Customer satisfaction
• Revenue growth
• People leadership, coaching and development.
• Stakeholder management
• Profitability
• Productivity
• Operational KPIs

Your expertise:

• Diploma in Electrical Engineering (light current) or Electrical Engineering or similar
• Knowledge and experience on healthcare sector with preferably 5 years’ experience in repair and maintenance of the following modalities: All Modalities
• Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation.
• Focus on applying and expanding acquired knowledge base.
• Application of knowledge in broader professional context
• Must be a South African National
• Must have a valid passport.
• Must have a valid South African driver’s license.
• Must not have restrictions to travel within SADC and abroad.
• Must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role.

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Mission/Function of the Role

• The role's mission is to help trainees gain the experience and competencies required by SAICA training regulations to qualify as Chartered Accountants (CA(SA)). This is achieved through exposure and rotations across various business units, producing competent professional accountants who contribute positively to the profession and society.

Programme Overview

• This is a three-year training programme to become certified as a Chartered Accountant with SAICA, based in Accounting & Controlling, with rotations in other business divisions, units, or corporate support functions to gain core competencies.

Key Responsibilities

• Annual Financial Statements: Prepares and supports with the preparation of financial statements according to relevant accounting standards (IFRS, GAAP, local standards) and performs analyses relevant for annual financial statements.
• Audit Process: Fully manages the audit process for the entities that have been allocated and reports timely and regularly to management on the progress and status of the audits and manages relationships with the Auditors.
• Financial Reporting: Fully plans, prepares, and consolidates balance sheet and profit or loss (P&L) statements and reports and prepares presentations.
• Financial Reporting: Prepares or collates supporting information and performs reviews for quarterly HBI reporting
• Asset and Liability Analysis: Evaluate and analyse assets and liabilities to ensure compliance with IFRS and Siemens Specific guidelines.
• Guideline Updates: Stay updated with internal guidelines and external accounting standards, prepare and present training.
• Corporate Finance & Reporting: Review and update existing and implement new accounting guidelines and process documents.
• Budgeting and Forecasting: Plan and prepare budgets and forecasts for business/corporate units
• Systems: Journal processing, goods receipting, CISS management and data maintenance support.
• Non-routine transactions: Support with due diligence, mergers/acquisitions, business carve ins/outs and other transactions.
• Risk and internal control: Ensure compliance with risk and internal controls related to the accounting and controlling function.
• Technical accounting: Prepares or provides support to corporate/business units with respect to specialised reporting requirements and technical queries to ensure compliance with IFRS, local regulations and accounting standards.
• Support: Provide support to colleagues in other African countries and corporate units for specialised reporting required by headquarters.
• Management Reporting: Prepare reports for division or support function management and external stakeholders.
• Compliance: Ensure all SAICA learning requirements are met within the relevant time period.

Training and Development

• Financial Management
• Management Decision-Making
• Financial Accounting
• Internal Audit
• Corporate Governance
• Auditing & Assurance
• Taxation
• Commercial Project Management
• Controlling
• Ethics Training
• Business Writing Skills
• Business Analytics using Advanced Excel Functions

Qualifications and Experienc

• Education: Completed post graduate diploma in accounting (PGDA) / CTA.
• Communication Skills: Strong verbal and written communication skills.
• Project Experience: Prior experience within the project environment (advantageous).

Personal Attributes

• Strong interpersonal skills
• Effective communication
• Deadline-oriented
• Ethical conduct
• Ability to work independently and in a team
• High performance orientation
• Attention to detail
• Intellectual skills
• Organizational and management skills
• Presentation skills

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Position Overview 

• We're seeking experienced professionals in power transmission & distribution, specializing in substation automation and protection relay engineering. At Siemens, we enable sustainable progress through technology by combining real and digital worlds. We prioritize our people's growth and development, offering opportunities to thrive in a diverse, global team environment.

Key Responsibilities

• Design and implement automation systems for power substations
• Configure and test RTU/PLC for MV/HV substation protection and control schemes
• Develop IEC61850-based solutions and other relevant communication protocols
• Create technical documentation (Control Logic Diagrams, Network Architecture, etc.)
• Conduct Factory (FAT) and Site Acceptance Tests (SAT)
• Provide customer interface and technical support throughout project lifecycle
• Manage project delivery within time, cost, and quality parameters
• Identify and mitigate technical risks

Required Qualifications

• Bachelor's degree in Electrical/Electronics/Computer Science Engineering
• 5+ years of power automation engineering experience
• Proficiency in DC/AC schematics and MV/HV substation diagrams
• Knowledge of major relay/automation products (Siemens, GE, SEL, ABB)
• Expertise in communication protocols (IEC61850, DNP, Modbus, etc.)
• Control and Protection commissioning experience
• FAT/SAT testing experience
• Willingness to travel (75% of time)
• ECSA registration as Professional Engineer/Technologist (Advantageous)

Preferred Qualifications

• Network technology expertise (Ruggedcom and Scalance)
• Advanced knowledge of Siemens Power Automation products
• Experience with SICAM suite and SIMATIC tools
• Proficiency in automation programming languages

Core Competencies

• Strong analytical and problem-solving skills
• Innovation mindset
• Operational excellence
• Advanced communication abilities
• Adaptability
• Decision-making capability
• International travel readiness