Jobs at Smollan

Description

• Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
• Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
• Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
• Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
• Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
• Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
• Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
• Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
• People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

Requirements

• 4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
• Leadership Skills
• Problem solving skills
• Computer literacy
• Business acumen
• Commercial awareness
• Leadership skills
• Negotiation skills
• Sales management skills
• Decision making skills
• Communication skills (verbal & written)

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Description

• We are looking for a Sambassador in Port Elizabeth to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Sambassador, you will be responsible for:

Customer Experience Management

•  Manage customer vetting and registration
•  Manage rental process
•  Gather feedback and suggestions from customers to continuously improve the rental service
•  Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
•  Feedback on what is working and what is not working,
•  Red flag escalations of issues encountered on the sites,
•  Speedy response to resolve issues that are encountered,
•  Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actions Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• 2-3 years sales experience in Telecommunication or Electronics
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)

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Description
We're seeking a highly motivated and experienced Field Manager to drive success through insightful strategies and exceptional execution. The ideal candidate will possess a strong track record in the FMCG sector and demonstrate expertise in the following key areas:

• Proactive Operational Excellence: Driving continuous improvement and efficiency in field sales operations.
• Business Insights and Execution: Leveraging market insights to develop and implement effective sales strategies.
• Teamwork and Self-Management: Collaborating effectively with teams and demonstrating strong organizational and time-management abilities.
• Stakeholder Engagement: Building and maintaining strong relationships with key stakeholders.
• People Management: Leading, coaching, and developing field sales teams to achieve their full potential.
• Promotional Activity Management: Planning, executing, and evaluating promotional campaigns to maximize impact.
• Point of Purchase (POP) Objective Achievement: Ensuring effective implementation and performance of POP materials and strategies.
• New Innovation Monitoring: Staying informed about new product launches and market trends.
• Efficient Target Achievement: Consistently meeting and exceeding sales targets.
• Expense Control: Managing budgets effectively and ensuring cost-conscious practices.

Requirements:

• Experience: 2-3 years of sales experience within the FMCG environment at a managerial or supervisory level (Essential/Minimum).
• Education: Relevant Diploma at NQF level 5.
• Licensing: Code 8 Driver’s license.

Skills:

• Excellent communication skills (verbal and written).
• Strong analytical and problem-solving abilities.
• Proficient computer literacy.
• Solid business acumen and commercial awareness.
• High attention to detail.
• Proactive and strategic thinking.
• Demonstrated leadership skills.
• Effective planning and organizing capabilities.
• Strong negotiation skills.
• Proven sales management skills.
• Sound decision-making skills.