Jobs at Sun International

Description

• The Assistant Tables Manager will be responsible for the day-to-day management of the tables operations and team for the business unit in line with gaming regulations; legislative requirements and Sun standards.
• The role will be responsible for the implementation of the Tables plans for the unit with the aim of growing the profitability of existing product offerings, creating great customer experiences for Tables patrons, and focusing on high levels of operational compliance.
• This will be achieved through collaboration with Central Office and Business Unit leadership teams; leveraging partnerships with relevant stakeholders, managing relationships with key guests to ensure the acquisition and retention of business, optimising the use of technology and focusing on high levels of operational compliance in line with gaming regulations.
• The role will also work with the team to build and enable solid and engaged Tables talent to support the sustainability of operations and enable the gaming vision.

Requirements

Minimum qualification

• 3 Year Degree / Diploma in Business Management 

Minimum job-related experience

• 8- 10 years’ experience within the gaming industry; including 3 years in a gaming floor management position.
• Proven knowledge of the gaming industry, products and trends
• Experience leading and managing teams
• Demonstrated innovation and decision-making skills to support management in achieving business goals and footfall targets

Skills and knowledge

• Conceptualising
• Analysing and Evaluating
• Integrating skills – connecting, consulting, influencing skills
• Managing risks, relationships, results
• Managing Customer & Stakeholder relationships
• Innovating
• Decision-making
• Leading people
• Emotional Maturity
• Delegating and empowering

Key outputs

Operational Excellence

• Manage the day to day planning and delivery of tables operations including the communication, implementation, and tracking of operational milestones and projects.
• Update and communicate Tables CSA’s and SOPs at a unit level aligned to gaming regulations and requirements, ensuring all staff are trained and found competent against regulatory requirements
• Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business.
• Be available on the floor and conduct walkabouts of all Tables areas, both front of house and back of house areas to monitor compliance and identify risk areas and address these

Tables CVP

•  Develops a customer experience across key touchpoints for Tables and customers in line with the unit strategy and guest feedback
•  Be available on the floor to interact with guests as required, dealing with escalations / complaints
• Builds and maintains relationships with regular Tables customers
• Monitors customer standards and addresses gaps
• Manage VIP customer experiences, including hosting, personalised offerings, and loyalty initiatives to position Sun as the Casino brand of choice.
• Communicates any special guest requirements to other relevant operating departments

Tables Product & Service Innovation

• Oversee floor layout, technology enhancements, and product mix to maximise Tables play and revenue generation
• Evaluate customer trends and preferences to recommend and implement innovative Tables products and service offerings

 Marketing & Campaign Coordination

• Collaborate with marketing to plan and communicate campaigns, promotions, and acquisition/retention strategies aligned with customer segmentation.
• Communicates campaign objectives and plans to gaming floor managers for co-ordination and implementation

Compliance & Risk Management

• Monitor and enforce compliance with legislative, regulatory, and responsible gambling standards; conduct audits and walkabouts to mitigate risks.

Reporting

• Compile and present operational reports (e.g., financial, risk, FIC) and analyse data to inform decisions.

Stakeholder Collaboration

• Work with internal teams (e.g., Surveillance, Security, Technical, Maintenance) to resolve issues and optimise operations.

Team Management

• Lead, coach, and performance manage the team; identify training needs, succession plans, and ensure staffing meets operational requirements.
• Manage employee relations, including formalised union engagements, communication, and initiatives to enhance employee engagement

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Main Purpose of the job:

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Duties and responsibilities include:

• Guest service targets are achieved
• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc. to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Being able to deal Blackjack and Roulette is required a third game being Poker or Baccarat would be preferred.
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps Inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and closing of tables
• Game hand over – Dealer to Dealer and /or Inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations
• 2 years’ experience in gaming industry as a tables dealer
• Demonstrated competence in dealing Blackjack, Roulette, Poker or Baccarat 
• Meet the requirements for gaming license
• Computer literate
• Numerical Skills
• Gaming License

Skills and competencies

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands
• Emotional resilience
• Honesty in the handling of cash
• Presentable